Business ProfileforRo-Mac Lumber & Supply, Inc.

Purchased and paid in full MI windows May 14 2021 from RoMac in Ocala FL. Installation started Dec 2021. All windows had energy performance rating stickers stuck on them. One window did not fit and one that did installed April 2022. It did not have the EPR sticker on it, screen does not fit and frame was damaged. Pictures were sent of damage by myself and RoMac employee. Calls to Romac about this have led to the manager of windows hanging up on me. An employee was sent out to "fix" the terrible installation job on all windows,ill fitting screen and provided a paper copy of EPR sticker. He also stated that I received standard windows and not ones custom to fit my window measurements so that is why so many tubes of caulk were used to"make the windows fit", hence the terrible install job. A customer care rep from MI windows states she cannot find a second order for the window that did not fit. This leads me to believe the damaged window was not brand new. The manager of window department at Romac has not come to see the "fixed" installation on all the windows, the damaged one or screen that doesn't fit. To repeat, he hangs up on me. MI windows has declined to help me and states the problem is with the installation company. RoMac has refunded me $937. However I still have to fix what the outside of these windows and sliding door also installed look like because they are a terrible mess. It will at the least require paint and framing and may need a contractor to make them look professional. I feel I should be refunded back on my***************** the balance of $2147 or close to this amount. This is the original cost of $3334 less $937 less permit fee of $250 .