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Business ProfileforModern Movers, Inc.
At-a-glance
Customer Complaints
2 complaints closed in last 3 years
0 complaints closed in last 12 months
Customer Reviews are not used in the calculation of BBB Rating
Overview
Business Details
- Location of This Business
- 5607 8th St W, Lehigh Acres, FL 33971-6312
- BBB File Opened:
- 4/1/1999
- Years in Business:
- 37
- Business Started:
- 1/1/1987
- Business Incorporated:
- 11/19/1992
- Accredited Since:
- 10/21/2010
- Licensing Information:
- This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
- Type of Entity:
- Corporation
- Number of Employees:
- 21
- Hours of Operation
Primary
- M:
- 8:00 AM - 5:00 PM
- T:
- 8:00 AM - 5:00 PM
- W:
- 8:00 AM - 5:00 PM
- Th:
- 8:00 AM - 5:00 PM
- F:
- 8:00 AM - 5:00 PM
- Sa:
- 8:00 AM - 12:00 PM
- Business Management
- Ms. Odette Ponte, President
- Pawel Gajer, Vice President
- Contact Information
Principal
- Ms. Odette Ponte, President
Customer Contact
- Ms. Sherri Doucette, Customer Service Specialist
- Ms. Kelly Ann Perry, Vice President
- Ms. Odette Ponte, President
- Pawel Gajer, Vice President
- Mr. Timothy Montoya, Sales and Marketing Manager
- Additional Contact Information
Fax Numbers
- (941) 254-4982Primary Fax
Phone Numbers
- (800) 226-4663Other Phone
- (941) 209-1985Other Phone
- (941) 254-4982
Customer Complaints
2 Customer Complaints
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File a ComplaintMost Recent Customer Complaint
07/27/2022
- Complaint Type:
- Product Issues
- Status:
- Answered
Customer Reviews
6 Customer Reviews
What do you think? Share your review.
Most Recent Customer Review
L. M.
04/19/2024
Modern Movers, Inc. Response
04/22/2024
Although this is an unfortunate situation, we have handled and processed her claim in a timely manner and settled, based on the terms and conditions of her contract in place at the time of her move.
She moved into storage on: 5/11/21, moved out 1/31/24. Received claim form 2/26/24, set up for an in-home inspection (based on scheduling with customers representative and inspection firm) 3/8/24, inspection report received 3/18/24, with pending questions, final report and questions received 4/1/224 - with a final synopsis received on 4/18/24. Claim has settled and a check is being issued based on the terms and conditions of the contract. All in all this claim settled within (60) business days, which we feel is reasonable, considering the time involved with inspections, scheduling, etc.
Any claim presented still must be investigated and researched to verify new transit damage, mover's error etc., prior to making any offer of settlement and always based on the terms and conditions of the contract in place. We do have the right to repair prior of a settlement (if applicable) We simply cannot pay out a presented claim solely based on the claim presented and the amount claimed without doing are due diligent and investigate thoroughly.
We are sorry that she felt it took too long to process her claim. Her items were indeed in storage for 2 1/2 years and unfortunately, she had some items which sustained damages and we do apologize for the inconvenience.
Our warehouse is fumigated and pest controlled every single month and we have (4) AC Units to handle our AC capacity, so yes we are AC storage and we have not any issues in the past as indicated in her complaint.
Customer Response
04/22/2024
Modern Movers, Inc. Response
05/02/2024
We are apologetic that our customer feels the need to say the above. We did not say she didn't file a claim, nor did we state she didn't have transportation valuation. She did file a claim and it was specified with dates on our response and she does have transportation valuation. We proceeded forwarded with her presented claim in a timely fashion, setting up an in-house inspection to determine movers error, etc. and to determine liability.
We made a settlement with her based on the inspection and the terms and conditions of her contract, along with her specified valuation deductible.
At this point in time, we are turning this claim/issue over to our insurance carrier for further handling.
Customer Response
05/02/2024
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