ComplaintsforGreenway Kia North

• Initial Complaint

  05/31/2023

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Answered

  More info

  I was manipulated and taken advantage of at this Kia. I went with my boyfriend and my 1 and 2 year old. I decided to go from an email that they sent stating I can get a new car no money down for the same payments or less depending on the results from the appraisal. So, I went and we looked around at cars with a man who worked there. I was interested the 2023 Telluride. So, he ran my credit and came back and told me the numbers and explained the more I put down the less my monthly payments would be. He said the Tellurides are on the more expensive end for luxury cars.We immediately said no and that we will come back when we can afford a $1200 car payment.He asked us what can we afford and we told him $900 or less (which was stated on the email that was falsely advertised). So, we started packing up about to leave and the guy who we were working with stopped us and said let me go talk to my boss to see what I can do for youguys. He went to get his boss in finance Emmanuel. Emmanuel came and he asked how much was in our budget for a monthly payment, we told him it couldn’t be more than what we were paying already for the 2022 Kia Sorento that I had at the time, which is $914 (barely affordable) He then explained to us that he will give us the rest of the month of April free and the whole month of may and I’ll make my first payment in June of $914. He explained my monthly payments will not change. At this point my kids are screaming crying and ready to go. We went over this about 10x and he looked us in the face and said our monthly payments will remain at $914 he said to us “ We won’t be able to get a deal like this anywhere else with this kind of car” so, we agreed and signed. In the finance room, we still weren’t told that our payments would be 1200 and we’re under the impression they would be $914, otherwise I wouldn’t have signed because I know I CANT afford $1200 a month for a car. A few weeks later I get an email saying my payment of $1200 will be due on June 4th

  

  Business response

  06/09/2023

  Figures were fully disclosed in final contracts signed by Mrs. *******.  This deal if finalized.   If Mrs. ******* has any additional questions please contact 

  General Manager David at ************ option (0)

  Customer response

  06/12/2023

  
  Complaint: ********
  
  I am rejecting this response because:
  Emmanuel lied about how much my monthly payment would be youguys took advantage of me and showed absolutely NO remorse and NO sympathy. I don’t even know how this location is still up and running, from their reviews I’m not the only one who was lied to about something important. Transparency is not in your core values! IVE NEVER worked with such an false advertising and deceptive company before. This Kia wanted to sale a car and knew they lied to me, and mislead me and knew I couldn’t afford it but still wanted to make a sale. I want to prevent anyone else from making the same mistake I did! 
  Sincerely,
  
  *** *******

• Initial Complaint

  04/12/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I bought a 2018 kia SORENTO on august 26th 2022. I mentioned to the sales rep about a knock I heard when picking up the car and she said it was fine5 months after buying the car the engine started to consume oil. I took the car to my mechanic. They looked at the car and said I had to take it back to kia. So I made an appointment which when I got there they said they didn’t have time so I made another appointment just to be told the same thing. I went in and asked to trade the car in they said they can’t. Kia has already had a lawsuit fir this exact problem for my car. The manager wants me to drive this car until it goes into limp mode bring it in pay for a rental car while they try to get it approved to be fixed and after they fix it they will trade it in.

  

  Business response

  04/21/2023

  Customer's vehicle is currently in our Service department for repairs.  Any additional questions please contact Service Manager at 407-571-1234

  option 1

• Initial Complaint

  03/13/2023

  Complaint Type:

  Customer Service Issues

  Status:

  Answered

  More info

  Going to get a car I thought was ready and all that needed to be done was sign the paperwork and drive home with a new car. This all happened on 12 March 2023 it seems like they did a bait and switch and pulled my wife’s credit report when they didn’t have to because we came in with a pre approval from our credit union. They knew exactly what they were doing and they were going to do it and then try and make my wife buy a car through them because with in a 10 minute time period she had six hard inquiries and in an hour 5 more all different banks and lenders. We ended up leaving with out a new car and watched the manager get into his Tesla and drive off after giving us there best deal just because he like my wife. How rude is that?

  

  Business response

  03/24/2023

  Customer submitted an online credit application. The credit application was submitted to several of the lenders that our dealership works with in an effort to secure a loan.  Ultimately the lender makes the final decision whether or not a loan is approved.  If Mr. ******* has any additional questions, please contact General Manager David at ************ option 0

• Initial Complaint

  11/29/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I found a car I wanted and was working with ******* and submitted all needed information for finance and requested he run numbers to to make sure I was approved and since I lived 3 hrs away I needed it to be a sign and drive situation he said no problem he had me. So he called Oct 22nd and said all in order and had it at price I needed it to be at and he just needed a half hour of my time and I would basically sign and drive. Made arrangement made it there about 7 (they close at 9 figured no biggie half hour anyhow he said) get there and he's not ready the vehicle wasn't even washed and looked dirty but figured I'll hit a car wash no whatever) I previously sent bank statements and licensing and here I am giving him everything again...well needless to say it became 9 and I had to leave without vehicle and was going to have to make another 3 hour trip back out but ******* let me have your deposit **** cash and so they put on car and gave receipt ....said give till tomorrow and h*** call ...he said cars mine no worries that is point of down payment. So I get a call telling me he was able to finance and requested an additional **** and I said I needed time...he said its already mine so no problem ...again 3 hours away....so few days later said he needed the money because they could had sold ...i said you said it was mine and yes take time you understood so he included in this call if I didn't make out there today then they were going to charge me **** for restocking fees....i said I didn't sign anything that said that so I had to take an emergency day off from work and drive out 3 hours ..guys took me in office and tried bullying me into buying saying I already signed and I said well not with additional **** down so I kept asking for my **** and they said it wasn't there ...i call few times a week since 10/23/22 and they still won't give me my deposit back and said it was supposed to only be 4 days now it's a month and still getting the run around.

  

  Business response

  12/02/2022

  Customer was given update via phone call. Any additional questions please contact General Manager ***** at ************ option (0)

  Customer response

  12/02/2022

  (The consumer indicated he/she DID NOT accept the response from the business.)
  Because I not only have waited over a month for my money when they assured me 4 business days, but I am also paying for an insurance policy on a vehicle I don't have and had to rent a vehicle while I waited on my down payment...I am not only at a loss until the refund my 4k but I'm at a loss for insurance and the rental for past month while waiting on my money so I can purchase a vehicle at this point customers service states they should take the loss not me! The vehicle payment should be like ****** after the deduction of premium and loss accrued from rental at thousands!!! Worst worst company and was lied to by *****... He assured me he would call last Monday and never did so I called and he didn't even bother calling back.. I want the reduction of my loss on vehicle or him to lose his job because of not doing is job and causing extreme grief and financial stress in my life which has me at my mental ***** end and next will be the news and state attorney because I have taken such a financial hit from this.

  Customer response

  12/07/2022

  I again twice this week have reached out to the cashier ****** ext 200 and ******* in regards to my money and have nnot received any response ....its **** dollars. I'm sure if it was their money they would expect some form of answer as well. To you the BBB have you seen the reviews and you all still provide them an A+ rating it goes to show you pay to be accredited you'll keep your A+ status...there is no way after looking at the reviews they have an a plus status so I need to know who I can go to to file a grievance again you the BBB....I find this to be a big scam. I'm aware if they pay you...you guys go to bat for them and so who do I speak toto file a complaint against the BBB?

  

  Business response

  01/06/2023

  There is no additional money owed or due to customer. Any additional questions please contact General Manager ***** at ************ option (0)

• Initial Complaint

  11/12/2022

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  If I could give this dealership zero stars I would. RUN, RUN, RUN!!!! Run away, especially if you were a female by yourself and vulnerable. They will mark up the **** by $10-$11K, and tell you they can market up as much as they want!?! I should've read through the fine lines more, but when I did more research after I signed when I got home I realize I was faded! I wish I can go back in time. I was scammed for THOUSANDS of dollars. I don't know how these people sleep at night

  

  Business response

  11/29/2022

  Greenway Kia North is a full disclosure dealership. Figures are presented on worksheets and customer must acknowledge figures in order for transaction to move forward. Also, figures are disclosed on contracts signed by customer. This transaction is finalized, there is no money owed or due to customer. If ******************* has any additional questions, please contact General Manager *****, at ************ option (0)

  Customer response

  11/30/2022

  (The consumer indicated he/she DID NOT accept the response from the business.)
  First of all, they do not have price stickers on a lot of their cars, which is deceiving. I do not except their response, because they can get away with raising a $27,000 car to a $40,000 car. Such a scam artist! If you look at other reviews or several other reviews about them doing the same thing! This company should be out of business at this location. How can these scam artists sleep at night, knowing they've scammed people out of thousands of dollars more than what they should. Biggest mistake I have ever met in my entire life!

  

  Business response

  12/06/2022

  Vehicles are clearly priced. Any additional questions regarding pricing please contact General Manager ***** ************ option (0)

• Initial Complaint

  10/29/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I want to be reimbursed the extra $2,995 in charges for inspection and repair to a vehicle that was delivered to me as if that had never been completed.

  

  Business response

  01/06/2023

  Business Response /* (1000, 10, 2022/11/29) */ Vehicle was sold as is with nothing additional promised to customer. Mrs. ******* was advised to bring vehicle back to our dealer in order to further address her concern. Any repairs that were completed outside our dealership, are responsibility of the vehicle owner. If Mrs. ******* has any additional questions, please contact General Manager David at 407-571-1234 option (0)

• Initial Complaint

  08/23/2022

  Complaint Type:

  Customer Service Issues

  Status:

  Answered

  More info

  Had my 2013 Kia Optima towed to this dealership due to a faulty engine that is covered for repairs by Kia. I was stranded on the side of the road when it happened. This Kia dealership has had my vehicle for three weeks going on four weeks now. They pick up the phone and allow the system to hang up on you every time you call them. I can not get any straight answers out of the employees. They have excuses like (our machines were down today, our phones were down today, I'm locked out of my computer and cannot update you on your vehicle). It took them 2 weeks to finally diagnose the vehicle (so they say) and still have not got any results. They are currently blaming corporate for not having the information. I think this whole experience is a disaster and I'm very disappointed in how much attitude I have gotten from one particular employee when I asked not to be hung up on for the fourth time today.

  

  Business response

  09/15/2022

  Business Response /* (1000, 5, 2022/08/24) */ Service Manager Joe has spoken to customer and provided and update regarding repair status. If customer has any additional questions please contact Service Manager at 407-571-1234 option (1)

• Initial Complaint

  08/15/2022

  Complaint Type:

  Customer Service Issues

  Status:

  Answered

  More info

  I purchased a kia soul. they cheated me. I wrote them and the corporate offices. they will not make good.

  

  Business response

  10/26/2022

  Business Response /* (1000, 8, 2022/09/01) */ Dealership has not received any correspondence from customer other than this complaint. Sales Manager Jonathan has spoken with customer and reviewed deal structure. This transaction is finalized and there is nothing due or owed to customer. If Mrs. ****** has any additional questions, please contact General Manager David at 407-571-1234 option (0) Consumer Response /* (3000, 11, 2022/09/06) */ (The consumer indicated he/she DID NOT accept the response from the business.) They are lying No one reviewed anything with me, but they also said they would send an email address for me to forward too back and forths to date; which they did not. I guess they have their backs covered legally. I will also pusue my legal recourse. Thank you BBB for being there for people to complain too, Business Response /* (4000, 24, 2022/10/12) */ General Manager David contacted Mrs. ****** by phone, unfortunately he was not able to speak to her, as stated in our previous response, there is no money owed or due to customer.

• Initial Complaint

  07/18/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I own a 2015 Kia Sorento SXL, that I bought brand new at their sister dealership. My vehicle has been in and out of this service department since roughly 2016. I have maintained my vehicles maintenance and done what an owner is supposed to for the longevity of their vehicle. I brought my vehicle in Feb 2022 because I had it diagnosed at a tire kingdom for a noise that I have been hearing coming from the engine that the dealership has been made aware of throughout the years. Tire kingdom states it was the alternator, I opted to bring it to a Kia certified dealer to diagnose the issue. Kia did confirm it was the alternator, however they said the issue was fixed as well as some other issues that were to be fixed under mechanical breakdown coverage. However after having my vehicle back not even two weeks later my vehicle was still making the noise and my sunroof was still broken, even after being issued payment from Geico, as well as my personal finances to have my vehicle serviced to tip top shape and 120k service. 3 months later my vehicle was back in the service and not driveable. It took the dealership 4 weeks roughly to even diagnose my vehicle, then 5-6 weeks to even get the parts with no assistance just inconvenience and to figure it out on my own for a vehicle to drive in the meantime. Joe has been disrespectful, could care less to help the issue and just wants to be paid. I went to pickup my vehicle this morning, after it being there since 17 May 2022, and it had trouble starting, yet again Joe accusing us that we did not bring the vehicle in for this issue but the check engine light and smoke, all the while just having paid $2400 and assured my vehicle was good to drive. I do not feel it is fair we are to pay the $2400, because if my vehicle was properly diagnosed every time I have complained, perhaps it would not have failed in May.

  

  Business response

  10/12/2022

  Business Response /* (1000, 5, 2022/07/26) */ The vehicle concerns brought to our attention were unrelated to one another. The completion of the repairs took longer than usual due to parts availability. Vehicle hard to start at time of pick up was due to injector cleaning solution residue, which needed to burn off. These repairs did not fall within Kia's rental guidelines. We were unable to provide a rental and there is no refund due back to customer. We apologize for any inconvenience Mrs. ***** has incurred. If Mrs. ***** has any additional questions, please contact our Service Department at 407-571-1234 option (1) Consumer Response /* (3000, 7, 2022/08/06) */ (The consumer indicated he/she DID NOT accept the response from the business.) I do not accept this response because this has not been the only issue with this dealership. This dealerships takes no accountability. The issue that my car was brought in for, was related to all the issues I have been complaining about over the course of having my vehicle. To this day, my vehicle still is making the initial noises that I have been complaining about. Therefore I do not trust this dealerships inspection process, I do not trust their word, I do not accept their responses. I asked to have all of my service documents printed from 2016, Luis told me multiple times he could only print from 2019/2020... when I brought this up to Joe, he miraculously could find all records of my vehicle being in the service department at this dealership. This is just yet another incident of the scandalous nature from this dealership. If you look into this dealership their turnover rate is probably astronomical. Every time I have had my vehicle serviced, it is always a new service advisor or technician working on my vehicle.. and the whole reasoning for my vehicle taking too long was not a parts issue, it was a lack of communication from the dealership, particularly Joe who had no idea that my vehicle was even there for a solid month straight. That is a really assuring coming from the service manager. Business Response /* (4000, 11, 2022/08/22) */ Please contact service department to set appointment, so that work that was performed can be reviewed at 407-571-1234 option (1). Any additional questions, ask for Service Manager Joe. Consumer Response /* (4200, 13, 2022/08/30) */ (The consumer indicated he/she DID NOT accept the response from the business.) I do not accept the dealerships coward response in regards to my vehicle. They cannot even take ownership for this entire claim. Therefore I do not trust this dealership, which in result concludes that I do not trust Kia as a brand any longer. I have properly maintained my vehicle since the day I bought it brand new, and my primary issue has raised concerns years ago, and still is present today. Joe, who takes the service manager title, should be ashamed of his customer service that he has provided. I guess these days it is expected and most companies have lost the core values of what customer service is, loyalty from customers and doing the right thing. Attached I have provided documents that I can find that affirm the allegations I have against this company. Such a disgrace. Business Response /* (4000, 16, 2022/09/02) */ Please contact service department to set appointment, so that work that was performed can be reviewed at 407-571-1234 option (1). Any additional questions, ask for Service Manager Joe.

• Initial Complaint

  07/06/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  So in March 2022 me my daughter went to Greenwood Kia in Longwood to purchase her car we get a car a 2015 Nissan Marano car ( still making the monthly car payments on time ) was OK on my birthday March 21 we start hearing thumping sounds we took the car back I had three managers inspected and said it was crossword tires that was making the sound then we had issues with the sunroof leaking and we finally got the car back after three months the transmission had went out now the car's alternator went out but the transmission we had issues with that we took it to Nissan Nissan was going to fix it then Greenway Kia kept giving us the runaround so they finally fix it we got the car back now alternator is gone that's gonna cost us $1500 On top of paying the monthly payment which is due this week

  

  Business response

  07/27/2022

  Business Response /* (1000, 5, 2022/07/14) */ General Manager David has spoken to Mrs.***** regarding her concerns. If Mrs.***** has any additional questions please contact GM David at 407-571-1234 option (0) Consumer Response /* (2000, 7, 2022/07/15) */ (The consumer indicated he/she ACCEPTED the response from the business.) I saw the response from the general manager David he was very commendable pleasant calmed me down from this ordeal of an experience and wanted to get to the bottom of the issues Pass And Present in a week ago. So I'm happy with the outcome.

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩