ComplaintsforGreenway Kia North

• Initial Complaint

  06/18/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  Purchased a truck on 6-14-22. upon driving the truck 8 miles home the transmission immediately locked up. I called the person who sold me the truck and they said there is nothing they will do for me. This is a safety issue/ they sold me a unsafe truck. They salesman I purchased the truck from (Gemoi E*********) told me everything had been checked on the truck and it operated properly. It has a faulty safety issue as it almost caused a accident.

  

  Business response

  08/11/2022

  Business Response /* (1000, 5, 2022/06/20) */ This transaction did not occur at Greenway Ford. It occurred at Greenway Kia North - a different dealership. We are unable to assist in this situation. The client would need to either contact Greenway Kia North directly or file a complaint against Greenway Kia North and await a response. Business Response /* (1000, 19, 2022/07/14) */ Vehicle sold As-Is, with nothing additional promised to customer. If Mr.****** has any questions please contact General Manager David at 407-571-1234 option (0)

• Initial Complaint

  05/25/2022

  Complaint Type:

  Customer Service Issues

  Status:

  Answered

  More info

  I took my vehicle to Greenway Kia North for repairs to the radiator and condenser on 3/21/22. They indicated they had the radiator but the condenser was on back order and had no ETA. After 8 WEEKS with still no ETA on the condenser, I researched ordering a condenser myself. In that process, I discovered that Greenway Kia North had ordered the wrong condenser for my vehicle and that the proper condenser was readily available. They initally noted Part # 97606-C6550. They ordered Part # 97606-C6500. (Neither of which is correct. The correct Part # is: 97606-C6650.) I notified Greenway Kia North of this on May 20, 2022. I was told by Joe V*** that they ordered the correct condenser that day and it would arrive on Tuesday, May 24, 2022 and my vehicle would be ready Thursday, May 26, 2022. I was also told by Joe V*** on May 20, 2022 that they would provide me with a rental vehicle (as this was the dealership's error). I was told by Joe V*** to come to the dealership on Saturday, May 21, 2022 to get the rental vehicle. Upon arriving to the dealership at 8:45 am, I was told Enterprise opened at 9 am and they would have to call Enterprise to try to "get me a vehicle". I proceeded to call Enterprise myself and learned that Enterprise did not have ANY vehicles available in the greater Orlando area. At 10:00 am, I asked to be shuttled home and for them to deliver a rental vehicle to my home. I also requested a phone call from Joe V*** on Monday, 5/23/22regarding the rental vehicle debacle. Neither of these occurred. I have tried numerous times to call the dealership and find out if the condenser did actually arrive on Tuesday, May 24th, 2022 to no avail. I have left messages for Joe V*** and "Frank" (Service Advisor) and still no return phone call.

  

  Business response

  06/24/2022

  Business Response /* (1000, 5, 2022/06/02) */ Vehicle repair has been completed and vehicle has been picked up by customer. We apologize for any miscommunication and inconvenience Mrs. *** has incurred. If Mrs. *** has any questions please contact Service Manager Joe at 407-571-1234 option (1) Consumer Response /* (3000, 7, 2022/06/07) */ (The consumer indicated he/she DID NOT accept the response from the business.) The miscommunication and inconvenience and error by this dealership resulted in me being without a vehicle for 8 WEEKS!. After the 9th week, the dealership stated it would provide me with a rental vehicle. That TOO, did not occur as when I arrived to pick up the rental vehicle, I was told there are no rental vehicles available. AGAIN, I was out a vehicle for an additional week. Yes, after I identified the dealership had ordered the wrong part, the correct part was ordered and my vehicle was repaired and picked up. HOWEVER, the stress and unnecessary inconvenience of being without a vehicle for 9 weeks due to the dealerships error and broken promises is unacceptable. Business Response /* (4000, 9, 2022/06/17) */ Repair did not meet Kia guidelines for rental. If Mrs. *** has any questions please contact Service Manager Joe at 407-571-1234 option (1) Consumer Response /* (4200, 11, 2022/06/23) */ (The consumer indicated he/she DID NOT accept the response from the business.) I understand the repair did not meet KIA's guidelines for a rental. HOWEVER, after the dealership was told of their error by me in ordering the wrong part (and me being without a vehicle for 8 weeks at that point), I was offered a rental on May 20th, 2022 by Joe V***. My insurance adjuster was a witness to this call. When I went to pick up the rental, I was told there were no cars available! I went several more days with no vehicle. This whole ordeal has been a nightmare. I will never do business with this dealership again. If we cannot come to some type of compensation for the dealerships error in ordering the wrong part and me being without a vehicle for 8 weeks and then being promised a a rental and that not occurring, resulting in additional days without a vehicle, I will pursue legal action. This will be my last communicaton on this platform.

• Initial Complaint

  04/29/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I bought a car in September with approximately 63k miles on it. In Dec I had the first oil change done on the vehicle. I noticed an oil leak soon after and took it back to the service department and let them know that the vehicle was experiencing poor acceleration and stalling out, shaking etc. I also brought it to their attention the oil leak at this time. I was charged $654.00 for a $17.88 part and $529.00 in labor to replace that part. where other labor calculators quoted it under $200.00 for said repair. A sensor was replaced and was told that the car was repaired. Here we are end of April and still experiencing the same problems with now being told that I may need to change a wire harness. They are also selling warranties that are not covering repairs saying that the repair is normal wear and tear. I have owned Multiple cars in my life that at this low of mileage never had issues with regular maintenance having any of these issues. I am at the point of where I want this car bough back by the dealership. For the amount of my loan so that I can get a reliable car.

  

  Business response

  06/16/2022

  Business Response /* (1000, 8, 2022/05/17) */ General Manager David has spoken to Mrs.********. The vehicle is under warranty and currently being diagnosed at another shop. Once this process is completed, we will be able to further address this concern. If Mrs.******** has any questions please call GM David with contact information provided or call 407-571-1234 option (0)

• Initial Complaint

  04/09/2022

  Complaint Type:

  Customer Service Issues

  Status:

  Answered

  More info

  My Kia Optima has a recall on the engine it seized in the middle of the road I took it to the Kia north dealership to get it fixed. It went it March 24th I asked for a rental car and the customer service that I got was so disappointing! All I got what "we don't do that here" interrupting me and saying that. I have no communication on where at they at were fixing my car. I had to keep calling I had to call Soo many times to finally be told I can get a rental they gave me a Reference number to call around to find out there's no available cars. They have had my car for almost 3 weeks. I'm so disappointed with the service I got.

  

  Business response

  05/10/2022

  Business Response /* (1000, 5, 2022/04/20) */ Kia does not provide customers with rental once a vehicle is out of Basic warranty. Per Kia's policy and procedures once a recall engine gets approved with Kia, they will only pay for 5 days of rental. Wait time for major repairs including engines is longer than usual. Also, Rental company may not have any rental vehicles available when we request them due to vehicle shortages. Any additional questions please contact Service Manager Joe at 407-571-1234 option (0)

• Initial Complaint

  02/23/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I purchased a vehicle a 2022 Kia Sportage From Greenway Kia North in Longwood Florida on January 19, 2022. The tag that you get on the back of the car when you purchase the car has expired on February 17, 2022. The tag title is not showing up in the database for Florida state DMV or Georgia DMV. We live in Atlanta Georgia but purchased a vehicle in Florida. I contacted the dealership and requested an extension of that tag because it was going to expire on January 17. I spoke with the director Succula and emailed the finance manager Christian **** on February 18 requesting an extension and asking about where the title was. The Director informed me that he would overnight a new tag for 30 days to my mailing address. It was supposed to have arrived on this Tuesday which would've been the day after Presidents' Day. I have called the dealership everyone is avoiding my phone calls no one is returning the phone calls and no one is responding to my emails. The car note is now due on March 3 of 2022 and the car insurance is due on a vehicle that we cannot drive because the temporary tag has Expired on the vehicle. I want something resolved ASAP. I want a formal apology and I think it's inappropriate for me to have to pay any late penalty fees due to the incompetence of the title clerk, the finance manager, and the Director at Greenway Kia North in Longwood Florida. We started doing some research and discovered that they have terrible Reviews about people not receiving their titles after purchasing vehicles from this dealership. Please assist and getting this resolved and forcing this dealership to handle business professionally and ethically.

  

  Business response

  04/14/2022

  Business Response /* (1000, 5, 2022/02/25) */ Paperwork was initially sent to customer for completion but not returned to us. Paperwork is being resent to customer. Once our office receives paperwork from customer we will be able to complete the registration process. Consumer Response /* (3000, 7, 2022/03/06) */ (The consumer indicated he/she DID NOT accept the response from the business.) I do not accept the response from Greenway Kia Longwood in regards to them sending the title paperwork and application to the address listed on February 3rd. Per the application for the bank and the dealership when I submitted the application for approval I specifically stated. That the mailing address is where documents and correspondence should be sent. **** ******* Bridge road number *** ****** ******* XXXXX. It is on every single document that is listed under my name on my credit report as well as the application that I submitted for the loan application for the bank approval. So I could not understand why when I spoke to the director of finance Sekula. He stated that the title clerk submitted the documents to my physical address. It showed a level of incompetence in my eyes on the title clerks behalf and the director of finance. Also, there are numerous reviews on their website where people are complaining about not receiving their title to go and get their license plate. In the state of Florida. I find it ridiculous that they are trying to blame me for doing something wrong when the information was stated in black and white on the application. Also, communication with this company is scarce. They do not respond to emails quickly or any timely manner. Example is, we were waiting on the approval from the bank after we submitted required documents that we were told needed to be submitted a week and a half later we're texting Ahmed and emailing Christian ***** about whether or not the loan has been approved. Finally achmed responded to my daughter and stated that the loan had been approved. But we had to keep emailing and reaching out to them every other day to get information to find out if we were approved. They just are not good when it comes to communicating with customers and explaining things the way they should. It's not a good look for a company to have out of 34 reviews most of them are bad people complaining about not being able to receive their titles so this isn't something that we're making up this is a true statement. I don't know if they need to hire more people who are competent and who handle their jobs effectively or if they need to come in and clean house but it's certainly is not the customer's fault that we have not received our title when I provided the correct information from the start. Business Response /* (4000, 9, 2022/03/11) */ Paperwork has been completed. We apologize for any inconvenience Mrs. ******** has incurred. Any additional questions, please contact our title clerk.

• Initial Complaint

  02/08/2022

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Answered

  More info

  I know this is over a year late, but I have been trying to get answers since Day 1, & never thought about BBB reports. In short, I went to this car dealer & had the absolute worst experience ever!! Unethical, very misleading, but very good at manipulation. I went to view vehicles due to the following ad presented in response to an inquiry about deals they currently have 11.4.2020...Hello *******, This is what we got going on for our KIA's or Mistubishi's for November. An EXTRA $500.00 saved by making an APPOINTMENT! (not true)... 0% for up to 75 months (not true) 1st payment deffered to February (fought for this; rec'd random credit buying me time) As much as $8,600.00 cash back (forgot about this deal) As much as up to $11,000.00 above market value for trade-ins (what sold me and not true) Early Loan or Lease Terminations... All you have to do is contact us so we can schedule your appointment!.... **************... Set an appt & met with a******** not *****. Spent almost 4 to 5 hours, attempted to leave 4 times as he would not accept my car as a trade in and made me feel like a worthless Mom due to the condition of my car, and provided me with a little less of a payment than what I was paying. I didn't even want to drive it off the lot but was advised that it would be better to drive it home and come back for my car the next day. I was advised that voluntary repossession was a thing By******** and irritated & mad told the finance counselor - he knew i wasn't happy with the deal & just brushed off that hes not supposed to know that info. Also advised I would be able to re finance in 6 months. I came back with my family the next day to talk with********, they had us waiting with kids for an hour. Had 2 other reps talk w/ us that could not provide answers but saw us sitting. Had a rude manager come out speak with us and lie about rules of FL when it's there own rules. Responses were rare via email & calls. Made calls to Kia Motors

  

  Business response

  04/08/2022

  Business Response /* (1000, 12, 2022/03/08) */ Customers must qualify for any promotion offered by Dealership. Terms and structure of the deal are based on the individual credit circumstances of the customer. This vehicle was purchased over 1 year ago. Unfortunately we are not able to adjust the terms or corroborate any conversation that took place at the time. If Mrs. **** has any additional questions, please contact General Manager David at 407-571-1234 option (0)

• Initial Complaint

  11/02/2021

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I bought a car 2 weeks ago and now it needs a engine because some mechanic from forgot to put the oil plug back

  

  Business response

  11/30/2021

  Business Response /* (1000, 5, 2021/11/12) */ This vehicle is currently in our shop and repairs will be completed once parts arrive. For an estimated time of completion please contact Service Manager Mark at 407-532-2217 option (2)

• Initial Complaint

  10/26/2021

  Complaint Type:

  Customer Service Issues

  Status:

  Answered

  More info

  My case was opened by Kia on 08/24/2021. I took my car in for repairs for an insurance claim through *****. My car needed a few repairs and they did not look at everything at once. They made the repairs one by one, each time taking days/week to finish. I had to pay for a rental car out of pocket because it had been so long my insurance rental ran out. Kia has kept my car for over 2mo. They released it on 10/13 and it wasn't fixed. The mechanic took a test ride with me and assured he had fixed it himself. When we got back he admitted to the manager (Joe) that they hadn't fixed certain parts. I had to leave my car again. One week later they tell me they're unable to fully fix my car. It took 2mo for then to figure it out. At this point I'm $1000+ down from a rental car, kia said they'd reimburse some amount. I sent my receipt for the rental and they claim that it doesn't look like a final invoice. It has been a horrible experience, I'm out of work because I work for a delivery company and I can't afford to keep paying a rental car. They have not followed through with anything. My car isn't fixed, poor communication, management wasn't aware my car was there for that long or anything for that matter. As a kia customer for 10yrs I am extremely disappointed. This dealer, Joe, Theo and its mechanics have undermined me and my business with the company. They got my $500 deductible plus ***** payments and my car is being towed out of there 2mo later. Plus all the rental expenses and being out of work due to the lack of service or interest to get the job done in a timely manner.

  

  Business response

  11/19/2021

  Business Response /* (1000, 5, 2021/11/03) */ The repair delays were due to the parts being in back order. The repairs were completed, but the vehicle has structural damage due to accident. Customer was advised to take vehicle to body shop to complete repairs. Any questions regarding rental costs should be referred to the vehicle insurance provider. If Mrs. ***** has any additional questions, please contact Service Manager Joe at 407-571-1234 option (0)

• Initial Complaint

  09/21/2021

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  When I came to pick up my car due to the deal not going through. So when I picked up my car there was a huge dent on my rear bumper that wasn't there before. So I let the manager Jonathan D***** know about this. He explained to me that he runs a 27 million dollars company and he doesn't have time things that's worth pennies. He also stated that he is busy and he will contact me. The next day when I called him he tells me that the General Manager is in Vegas at a Kia event. I will also be contacting Better Business Bureau

  

  Business response

  11/10/2021

  Business Response /* (1000, 10, 2021/10/19) */ Sales Manager Jonathan has addressed Mr.*********' concern. We apologize for any inconvenience Mr.********* has incurred. If Mr.********* has any additional questions, please contact SM Jonathan at 407-571-1234 option (0)

• Initial Complaint

  09/05/2021

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Answered

  More info

  I bought a car in cash in 2018. The dealership put down a lien in my title. I contact them as soon I realized it and they said that it was an error and had it fixed. However, I still have a lien in my car and nobody is willing to help me.

  

  Business response

  10/22/2021

  Business Response /* (1000, 10, 2021/09/29) */ Our title clerk has been in contact with the lienholder on record in order to resolve this issue. The process has taken longer than anticipated. According to our records the Lienholder has been removed. We apologize for any inconvenience Mr. ******* had incurred. If Mr. ******* has any additional questions please contact General Manager David at 407-571-1234 option (0)

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩