Reviews

This profile includes reviews for Sentry Management, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

close

Find a Location

Sentry Management, Inc. has 44 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

BBB accredited

Near

Country

USUnited States

Please enter a valid location.

Filter

• 

  Sentry Management, Inc.

  2180 W State Road 434 Ste 5000 Longwood, FL 32779-5042

  
• 

  Sentry Management Inc

  7421 Mexico Rd STE 101 Saint Peters, MO 63376-1371

  
• 

  Sentry Management Inc

  9666 Olive Blvd STE 116 Saint Louis, MO 63132-3012

  
• 

  Sentry Management, Inc.

  1321 SE 25th Loop Suite 101 Ocala, FL 34471-1075

  
• 

  Sentry Management, Inc.

  7770 Jefferson St NE Suite 102 Albuquerque, NM 87109-4368

  

Review Details

• Review fromSpencer F

  Date: 04/17/2025

  5 stars
  ** *** ********* is a Saint. She really cares about each community and you can tell the **** lasting impacts she makes at each one. Amazing work

• Review fromJUDY S

  Date: 04/10/2025

  5 stars
  As a fairly new board member, I've had a lot of questions. ***** *** has been calm, informative, educational and helpful 100% of the time. ***** has been above par in working with our community. I've enjoyed my second year as president and depend on his expertise and guidance. As a local business owner, I understand customer service. I can't thank ******************** enough for having ***** over our community.Thank you,**** *******, Oregon Trace President

• Review fromHenry O

  Date: 04/09/2025

  5 stars

  Henry O

  Date: 04/09/2025

  Outstanding Property Manager Highly Recommend!I have had the pleasure of working with ***** ***** of Sentry Management on several projects, and I can confidently say they are one of the most professional and reliable property managers Ive worked with. Their attention to detail, excellent communication, and ability to handle challenges with ease make every project run smoothly.Not only are they highly skilled and knowledgeable, but they are also a great person to work withalways courteous, proactive, and solution-oriented. Their commitment to maintaining and improving properties is evident in everything they do.I highly recommend ***** ***** to anyone looking for a dedicated and professional property manager who truly cares about their work and the people they work with. Looking forward to more successful projects together.***** with G&A Certified Roofing North

  Sentry Management, Inc.

  Date: 04/18/2025

  We appreciate our vendors and consider them trusted partners in providing top-quality service to the communities we are honored to serve. Thank you for the wonderful review and the five-star rating.

• Review fromLenore R

  Date: 04/07/2025

  5 stars
  Confirming my excellent response and repair from Sentry Management! From my original email to ******** to the finished job by the men, our experience could not have been better. All my emails were promptly replied to, my requests and concerns addressed and the work completed expertly and satisfactorily! Thank you Sentry!

• Review fromJudy D

  Date: 04/07/2025

  1 star

  Judy D

  Date: 04/07/2025

  This company willfully breaks the law, even after being advised that a horrible *** president may instruct them to break the laws of Idaho out of ignorance and hate, but it is incumbent on both to know and obey the laws. They use the instructions of the **** if they are the management company being paid you would think they would advise the *** to use proper due process, and that they can not fail too just because of ignorance on the part of the Board. Both lack competence and have been notified of there failure in every category, neglect by the association , lack of due process, ongoing billing errors, failure of any person at any level in the company to follow through with any level of customer service, or integrity, an absolute refusal to do the right thing , I have never been more disgusted with any company. If I could give them a zero I would. Our neighborhood is experiencing severe neglect under there management, nothing is ever done according to our Bylaws , ***'s, 18 months to fix a tennis court net, The management company caused damage to our common area over a year ago that caused , the loss of another tree, that has not been replaced, a lot of trees in the neighborhood are diseased and have not been treated for many years now, Sprinklers are out of adjustment and damaging the new fence for over a year, there are boards missing in the fence for over a year. This is not acceptable, all while harassing neighbors over far less of a problem then they have caused and are ignoring. The double standard is a joke. I understand the *** Board shares in the problems, but they need better guidance from a management company all residents are paying to improve the management of our area, not defend beyond the scope of current laws the failures of the Board to manage anything correctly. I have given both the company and the *** every opportunity to do the right thing and no-one will. **************************** ,*****

  Sentry Management, Inc.

  Date: 04/18/2025

  We are disheartened by this perception of Sentry Management. In reviewing this feedback, we found that appropriate information has been shared with the homeowner. We do take these derogatory allegations seriously and will respectfully decline to comment further. Ultimately, we will continue to nurture communities we are all proud to call home.

• Review fromChris E

  Date: 04/02/2025

  5 stars
  I have had the pleasure of working alongside Sentry management for over 18 years. I have witnessed in action their excellent management team get to work along with great property managers who always put the community first. Sentry also has the structure the knowledge and the resources to handle any situations that may come up.

• Review fromMarcy E

  Date: 04/01/2025

  1 star

  Marcy E

  Date: 04/01/2025

  I have had multiple issues with Sentry Management. Unfortunately, since this organization is a homeowners management organization, they have protections that a single homeowner can get resolved. There is nothing a homeowner can do about issues. Sentry Management send me late notices for my homeowners monthly fees. I am NOT late. have spent countless hours getting ************ stating that I have submitted my monthly HOA fee on time. Sentry Management want me to sign up for direct deposit, which I will never do. Hence, the amount of ti e is ridiculous. This organization is horrible.

  Sentry Management, Inc.

  Date: 04/14/2025

  We appreciate the feedback and have reviewed both the account and the communication outlining the steps to resolve. We are hopeful that you will follow the process provided so that this matter can be resolved quickly.Oftentimes homeowners are confused about the role Sentry Management has in their community. We are not the **** but instead assist the *** with the day to day administrative tasks associated with managing a community. We are tasked with following state statutes and association governing documents. We have no authority, and rely on the association's Board for any action. In our role, we manage the association's financial accounts, and are diligent about following best practices and have checks and balances in place to ensure accuracy. Regarding direct deposit, we do not have a preference on how assessment payments are made. We have found that many homeowners are happier with direct deposit, and we may suggest it based on a homeowner's challenges with other forms of payments, but we accept 6 easy ways to pay.We hope this information is helpful.

• Review fromL. M.

  Date: 03/05/2025

  1 star

  L. M.

  Date: 03/05/2025

  I have been extremely disappointed with my experience with Sentry Management company. The level of communication is abysmal, and I have had nothing but frustration trying to get basic concerns addressed. There have been multiple instances where I've reached out via email and phone calls, yet I've received little to no response. I have submitted numerous complaints about ongoing issues at the property, many of which are major problems, but they have yet to be addressed. From simple maintenance issues to more significant concerns affecting the safety and livability of the property, nothing seems to get fixed. It's incredibly frustrating to feel completely ignored when you're paying for professional management. Overall, my experience with Sentry Management has been nothing short of frustrating. They fail to communicate, fail to fix anything, and fail to follow up. I would not recommend their services to anyone.

  Sentry Management, Inc.

  Date: 04/04/2025

  We are disheartened to hear your perception of Sentry management. We do appreciate feedback and value the information shared.Oftentimes homeowner are not aware of our role in their association. The board is the governing body for your association. Sentry is honored to be the designated association management company. In general, the board makes decisions as a fiduciary on behalf of Homeowners. This means that they're entrusted with making the decisions that affect the values of the properties in the community. One of the board's primary responsibilities is to protect, preserve, and enhance the value of the physical property governed by the community association. Other responsibilities that fall under a board's purview include providing direction to the management company and its employees, policies, options, and all adherence to the bylaws. The board of directors are a representation of both associations and homeowner interests. Sentry acts as an agent of the HOA/condo corporation carrying out tasks such as paying bills, handling contractor work, and following through with everything your association desires to have done. The management company is an outside vendor contracted by the ****************************. The board and the management company are two separate entities. Sentry Management works at the board's direction to assist the day-to-day operations of the association.We welcome the opportunity to discuss further and invite you to email ******************************************* with contact information so that a Customer Experience team member may reach out.

  L. M.

  Date: 04/11/2025

  I have a deep concern and growing frustration regarding the lack of consistent enforcement of our community's rules and bylaws. The apparent disregard for these guidelines is not only diminishing the quality and appearance of our shared spaces, but it is also compromising the safety, well-being, and peace of mind of the residents who live in the community and contribute financially to maintain a respectable standard of living. It is disheartening to witness the grounds become increasingly neglected and trashed, with little to no accountability. As a paying resident, I expect- along with many others- that there be active oversight, enforcement, and upkeep that align with the standards our community was built upon. We urge Sentry Management to take immediate and meaningful steps to address these issues, reinforce the existing rules, and ensure the safety, cleanliness, and overall livability of our neighborhood. Our collective investment in this community deserves better attention and protection. I look forward to seeing prompt action taken and a response to this complaint.

• Review fromDonna H

  Date: 02/03/2025

  1 star

  Donna H

  Date: 02/03/2025

  Sentury Management has harrassed me as a senior on a fixed income making frivolous charges and fines of $657. for one small palm tree!!! I love palm trees that's why I moved to ******* their making me dislike them how dare they!!!This is absolutely absurd they also came on my property and took my son's car off my lot 2x demanding payment to the tow truck company!! How can We put an end to this management *** to stop taking our hard working monies! this is highway robbery non-stop with no end! I never heard of such nonsense I moved from ******** to ******* to semi-retire and enjoy palm trees My home is kept up to par It's stealing money without a weapon or gun either one It's a disgrace!!!! They should be working to make the community safe and better not taking from home owners they get enough in HOA fees!!!!

  Sentry Management, Inc.

  Date: 03/07/2025

  We are sorry to hear of this perception of Sentry Management. Oftentimes homeowners do not understand the roll Sentry has in their community. We are honored to be the association management company hired by the Board. We have no authority to make decisions for the association, and are tasked with assisting the Board in their day-to-day administrative tasks association with managing the association. The governing documents should outline the violation policy and the fees associated with that policy. Sentry has no decision making authority in association matters.

• Review fromM. J.

  Date: 01/22/2025

  1 star

  M. J.

  Date: 01/22/2025

  I have waiting since July 2024 for repairs Sentry Management said they would fix. I have emails from at least 4 different people over the course of time saying they would get this handled and nothing has happened. I would give less than 0 stars if I could. They need to fix what they said they would fix.

  Sentry Management, Inc.

  Date: 02/20/2025

  We appreciate feedback and thank you for taking the time to share your experience with us. We would like to review the matter further, but do not have enough information to do so. We invite you to provide your contact information and communitys name in an email to ******************************************** so that someone from our Customer Experience Team may reach out to you.

  M. J.

  Date: 02/24/2025

  I emailed Sentry multiple times about the issues and was told things would be fixed. You had enough information to take action. It is now FEB 2025 and since nothing was resolved since JULY 2024 there is nothing more that Sentry can do. I have a new HOA management company and they seem to be happy to resolve the issue that Sentry could not take the time to do.