ComplaintsforPES Solar

• Initial Complaint

  09/09/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  This Company is a hot mess, unprofessional, sloppy and a disaster to deal with. We choose PES due to them providing us the best price, and 1 time uninstall and install of panels if needed for a roof job. From the start , during install, the installer fell through my ceiling and caused a hole in my open concept family room. They went ahead and paid for a patch job, which looks horrible, you can see the huge patch which sticks out like a sore thumb. Then we began with the leaks, they deny any fault , of course saying the leaks are cause by wear and tear of the roof, which their engineer approved off. Our roof required a tarp, nowadays they shrink wrap them which cost the restoration company $8k, and water still accumulated. Due to the ongoing leaks my ceiling collapsed in the living room. Water leaked through our bathroom and garage area. They had someone come out to inspect and said the water is entering via small holes and animal caused. I went up and inspected the tarp and no holes were found. Someone else came out and said they were going to repair our roof. When asked how so, there were no permits the employee was unable to explain and argued with us saying he was not going to do any work unless my shrink wrap was removed. We had to rip open the tarp and the following day their so called roofer, that has been in business for over 20 years and has never seen a shrink wrap cover on a roof, began squirting water with my water hose for 30 min to 1 hr. He then had the audacity to say water entered via a seem which was wear and tear, he patched it up however there is no water seeping through. We showed him the damage and water entrance and still said it was not caused by them. After ditching 20k in a new roof my permit was just approved , I call them to remove the panels so we can repair our roof, and they are saying no they don't do that and they charge a fee of $15k dollars. These guys are horrible and I will report to the state of Fl and seek Civil Suit.

  

  Business response

  09/17/2024

  These complaints filed by this homeowner are completely inaccurate. The leaks that occurred on this homeowners roof were not due to PES Solars installation. The homeowner had their personal roofer meet PES Solar onsite to identify the leaks and it was determined with the homeowner present and the roofer present that it was due to other issues with her roof and not the solar. This homeowner is upset due to the fact they think or believe that PES Solar does free removal and reinstallations of solar systems so they can get their roof redone. Unfortunately, this is not a service that PES Solar does for free.  At PES Solar we have a very strict policy that in some cases we do provide huge discounts to homeowners if our roofing company (PRS Roofing) is installing a roof for the homeowner.  PES Solar must have an addendum created and fully executed by an executive and owner for this to happen. This was not the case for this homeowner. PES Solar cannot do a removal and reinstall for this homeowner at no costs due to the work that must be redone. There is special mounts installed on this homeowners roof due to it being a flat roof and PES Solar cannot pull up and re-use these mounts once again after being pulled up. All hardware must be replaced. PES Solar has even dropped our price below our costs to come out of pocket to help the homeowner for something we were never contractually agreed to.  PES Solar has not lost any paperwork regarding this homeowners contracts etc. The homeowner unfortunately stated she has misplaced her copy of the contract PES Solar sent her and she asked PES Solar to please re-send a copy of their contract. PES Solar has every intention of making this customer happy! Unfortunately, we cannot as a company participate in unhealthy business activities that again were not due to our workmanship or contractual obligations.

• Initial Complaint

  09/04/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  December 2020 Contract signed with PES Solar for solar panel and Generac generator installation for $47,480.Mid-2021 Installation completed, taking over 6 months to fully install and get operational.Roof *********************Installation A leak was identified directly beneath the solar panels, causing damage to the living room ceiling. Reported the roof leak to PES. After weeks of delays, a crew was sent to repair the leak by resealing the solar panels. However, this did not resolve the issue.Ongoing Damage Despite the "repair," the roof continued to leak, causing significant interior damage, including drywall, insulation, and microbial growth from moisture.Multiple ********** with PES Solar - Numerous phone calls and emails to PES were made, but the responses were slow, and the necessary repairs were not carried out. PES customer service repeatedly stated they were "working on it" but no adequate solution was provided.Inadequate Repair Attemp PES sent a technician to repair the interior ceiling, but he arrived unprepared with only an 8-foot ladder and a bucket of white paint. This was insufficient for the vaulted ceilings, and the technician left without completing the job.Independent Roof Inspection - A roofing company and a home inspector were called to assess the damage. They found ***** broken tiles around the solar panels, with leaks and microbial growth caused by improper installation. They confirmed the repairs performed by PES were poor and incomplete.PES Solar's Continued Neglect - Despite the clear evidence of significant damage, *** continued to offer only partial and inadequate fixes, failing to address the root cause of the problem or take full responsibility for the damages caused by their installation.This ongoing situation has caused significant stress, disruption, and additional expenses, while PES Solar has consistently failed to properly address or repair the damage caused by their installation.

  

  Business response

  09/10/2024

  PES Solar has spoken with homeowner and resolved situation with homeowner. PES Solar met homeowner onsite with their roofer and it was determined the leaks and damages to homeowners house were not due to solar. The homeowner was onsite as this was determined and made aware. PES Solar encourages the homeowner to please reach out to us if anything else is needed. 

   

   

• Initial Complaint

  08/09/2024

  Complaint Type:

  Order Issues

  Status:

  Answered

  More info

  This company is a scam and these reviews are fake. I originally reached out to PES to design and install an integrated Solar panel/ Pergola system at my residence in March of 2024. We agreed to a price and signed a contract (after the sales Rep **** called me every day until signing of) in early May. We are now in the middle of August. Zero Progress has been made on this project. They have stated they have gone through multiple project PMs, engineers, subcontractors etc. They are now basically non responsive via any and all communication (a far cry from the sales cycle). In my last correspondence, they asked for an additional 10-20% funding increase (their second time doing this) and stated "if you even want to continue with the project. This company does not seem to have the capability or desire to complete this project. Overall this is the least professional company I have delt with. Hope things get better but i don't have confidence they will.

  

  Business response

  08/30/2024

  Mr. ******* complaint is false and misleading and PES Solar would like to clarify some points regarding *************** situation with PES Solar. Firstly, we have never collected any payments from ****************. Additionally, while there were changes in the design of the solar project, these adjustments were made to enhance the project's effectiveness and efficiency. We understand that such changes sometimes lead to increased costs, which may not align with every customers expectations.
  
  Regrettably, during our discussions, it became clear that **************** was not satisfied with the proposed costs. In light of the situation and the escalating nature of our communications, we felt it necessary to cancel the contract to ensure the best course of action for both parties involved.

• Initial Complaint

  08/06/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I have been trying for weeks to contact this company about a warranty claim. I have a leaky roof after their work. I have tried calling their "support" line at **************, it always gets answered by voice mail. I left several VM and no one ever calls me back. Even this morning when I call the call just drops and never rings. I have sent an email to *********************************** and no response. So I tried filling out their "Contact Us" form on their website (***********************************************) and someone texted me right away. As soon as I told "******" that I needed customer support she replied with nonsense as you can see in my attachments from my text. She totally ignored my request for a call back. This company is shady and I need my roof fixed. Please help as I'm 85 years old.

  

  Business response

  08/06/2024

  i CALLED AND SPOKE TO HOMEWONER AND SHE STATED SHE SUBMITTED THIS COMPLAINT A LONG TIME AGO. NOT SURE WHY PES SOLAR IS GETTING THIS COMPLAINT NOW. ALL HAS BEEN RESOLVED WITH HOMEWONER. WE HAD TECHS GO OUT AND CHECK ROOF LEAK AND PES SOLAR ADVISED THAT IT WAS NOT FROM **. THE HOMEOWNER AGREED WE ALREADY ADDRESSED AND TOOK CARE OF THIS.

   

   

• Initial Complaint

  04/23/2024

  Complaint Type:

  Order Issues

  Status:

  Answered

  More info

  Company consistently made false statements to me that I was able to verify were untrue by contacting relevant government offices and businesses. When I confronted the company about their consistent mistruths they ceased all communication with me. They've refused to update me on the status of the work or explain any of these inconsistencies to me.

  

  Business response

  04/23/2024

  PES Solar has been in communication with the homeowner and provided proof of the interconnection application being submitted and homeowner refuses to accept this as proof. PES has offered to also call the power company together with the homeowner to ensure her PES Solar is not lying to her about anything. PES Solar is working as fast as possible to expedite her system getting turned on and approved by the power company. The cease in communication with the homeowner is because she has harassed our office on recorded lines and verbally abused employees that were working on helping her with what questions she had. She has cursed out a few employees and since then PES has advised her that we will not tolerate her harassing and cursing out employees.

  Customer response

  05/02/2024

   
  Complaint: 21612922
  
  I am rejecting this response because: it is shameful how they blatantly lie. They submitted a interconnection request for another house that I do not own, live in or have any affiliation with. It's disgusting that they would tell such a blatant falsehood. This company is not a real company. They are a scam, and I hope the attorney general goes after them next, like she has other companies that defrauded hardworking tax-paying Floridians.

  I don't know why I'm so shocked by their lies. They've done nothing but lie to me since our first interaction. Yet I am surprised all the same. It's horrifying how people have no integrity anymore.

  
  Sincerely,
  
  *********************

  Customer response

  05/02/2024

  I spoke with *********** several times, multiple with PES representatives on the line. *********** can confirm that they did not submit an application for my home when they initially said they did.

  Customer response

  05/04/2024

  Here is proof they didn't submit the correct documentation 

  

  Business response

  05/07/2024

  PES has resolved all issues with the homeowner and since then has proved to homeowner on a few occasions that PES Solar was in fact not lying about her interconnect application. This homeowners solar system received PTO and is now on and fully operational and has been resolved.

  Customer response

  05/07/2024

   
  Complaint: 21612922
  
  I am rejecting this response because: you are still lying. Attached is screenshoted proof of one of your many lies. Furthermore you did not complete the work by the deadline two of your employees repeatedly assured me would be met. I told your sales rep I had no interest in doing business with you if the project wasn't complete by May first. He assured me the system would be operating by that date, as did your other employee. That is why I agreed to do business with you. Neither of these promises were met. You finished the project a week late. You also lied about the permitting process as well, and Polk County can confirm it.
  
  Sincerely,
  
  *********************

• Initial Complaint

  03/08/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  The installation of the solar panels was completed on 3/07/24 and is NOT what I approved on the plans. In total, these solar panels will end up costing me over $60,000.00 and I will have them for 25 years. I expected a clean, well-designed installation. I was provided a plan that detailed where each solar panel would be installed. Still, no one discussed with me the installation of various electrical boxes, tubing, and wires nor told me that these would be installed on the outside of my home, next to my pool area, without my input as to the design of how this would end up looking. ****, nor his supervisor, whom I sat with and asked questions endlessly - discussed with me that a tube with the electrical wires would be installed in a lazy and cheap manner that take away from the aesthetics of my roof and backyard. Lastly, I was asked to sign a paper allowing the installers to cut into a piece of my drywall inside my home. When I returned, they had installed some type of electrical tubing that protruded out of the wall on the INSIDE of my home. Ive shared these with a couple of engineers and they both said this is a terrible installation and of course now that the panels have been nailed into my brand-new metal roof I know options are limited. Ive asked 1. Why was I never provided plans that included these additional components and where they would be installed? 2. What are the options to fix this mess? I was told the electrical box would be replaced, that is all. ****, the salesperson, refuses to answer either of my questions. The business has not tried to resolve this problem except **** told me to get a trellis but he knows I cannot cover the electrical meter nor the tubing that is running over the soffit and along the roof. Nor can I get a trellis to cover the inside of my home. There is no account number that I am aware of. I would like PES to answer these questions so that we can find a resolution.

  

  Business response

  03/15/2024

  Thank you for bringing your concerns to our attention. We genuinely appreciate your feedback and take it very seriously. PES Solar is actively addressing your concerns and are committed to reaching and amicable resolution. Your satisfaction is our top priority, and we are working diligently to ensure that your experience with us meets your expectations. 

  Customer response

  03/18/2024

   
  Complaint: 21403489
  
  I am rejecting this response because PES is sending an engineering supervisor to my home tomorrow 3/18/24 and then after reviewing the installation made by the original team will provide me with additional information on what can be done about:

  1. The tubing and metal electrical box that is blocking my ability to install hurricane shutters or replace the windows next year;

  2. Tubing goes over the soffit and awning, instead of inside the awning where it would be tucked out of sight and safer through storms, and

  3. Review the electrical tube that was installed in a way that leaves it jutting out of my wall inside of my house.

  Thank you to PES for sending someone to review the installation.

  
  Sincerely,
  
  *********************

  

  Business response

  03/22/2024

  A PES Solar field supervisor has met with Ms. *** on-site to address all concerns and determine the next course of action for a resolution. PES Solar will be sending technicians to return on-site next week to complete the services discussed and agreed upon with the homeowner. We look forward to any additional feedback in the meantime.   

  Customer response

  03/31/2024

   
  Complaint: 21403489
  
  I am rejecting this response because: the contract they are stating is the correct one, was not the final signed and approved version by all parties. I'm waiting for that to be cleared up now and look forward to resolving this complaint.
  
  Sincerely,
  
  *********************

  

  Business response

  04/02/2024

  PES Solar has advised Ms. *** to contact the *************** for the amended contract as we are the installer's and do not have access to this information. Later on, PES Solar did contacted Ms. *** and confirmed that she received the amended contract. We hope this we have addressed all ************** concerns in a timely manner and encourage her to keep an open communication with us if anything else should arise.  

  Customer response

  04/03/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.  PES Solar fixed all three areas of concern and confirmed that they have the amended and final contract.
  
  Sincerely,
  
  *********************

• Initial Complaint

  10/09/2023

  Complaint Type:

  Customer Service Issues

  Status:

  Answered

  More info

  Recurring system malfunction causing electrical breaker trip out. Numerous service calls & disrespect by customer service personnel. Scheduled appointments with no shows. Numerous outages causing loss of solar power. Spoke with them last Thursday, were supposed to contact us by end of day & never heard from them! This has been going on for months causing me inconvenience with waiting for someone to come & not showing up as well as $$$!!! I have to check numerous times a day on their APP to see if the system is operating. Today, Sunday October 8, 2023 the system is down again!

  

  Business response

  10/17/2023

  PES Solar has contacted and addressed all of Mr. Miles’ concerns up to this point. In addition, PES Solar has been monitoring his system and requested Mr. Miles contact PES Solar directly with any additional concerns moving forward. PES Solar looks forward to continue to improve our communication efforts and relationship and anticipate staying in touch with the customer to achieve a shared resolution.  

• Initial Complaint

  09/21/2023

  Complaint Type:

  Product Issues

  Status:

  Resolved

  More info

  I paid a $130000 for a Solar System. 101 panels they did. A roof inspection told me everything was fine to install after installation. I have had 5 leaks in the same spot. Have several other companies come out and was told that the solar should have never been put on the roof without a new roof. They told me everything was fine. The roof was 16 years old. They told me they guaranteed from leaking, not true. I am A US veteran. Never expected to be treated like this.

  

  Business response

  10/02/2023

  PES Solar has been in communication with Mr. ***** for a more permanent solution to his roofing concerns. PES Solar has routed Mr. ***** in the right direction, and we are in attempts to come to an amicable solution that works for both parties. PES Solar thanks Mr. ***** for his business. 

• Initial Complaint

  09/08/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  Executed a Solar contract agreement on 3/23/23 for $73k for panels and backup generator. Installation of generator began on 9/1/23. Installation was less than satisfactory. Techs were unprofessional in dress code, communication, work ethic and quality. Generator issues include: wrong location, property damage and a compromised electrical panel. Installation of 27 panels and meter box began on 9/6/23. Installation is not to SPEC. Frame/foot assemblies are not consistently connected to truss OR rafter supports. Foreman (Austin) attitude and behavior is uncharacteristic of a crew leader. He lacks in role responsibilities and other job-related skills such as customer service and integrity. Work was not completed within the communicated timeframe or to manufacture specification. All related items of concern have been communicated to PES Solar leadership/engineer department via verbal and written communication. resolution to items above is scheduled to take place on 9/11/23. Reduction of installation costs needs to be heavily evaluated by PES leadership and returned to the customer.

  

  Business response

  10/02/2023

  PES Solar has been in constant communication with Mr. ****** to address all of his concerns. On September 6-7, 2023, our crew was onsite to install the solar panels.  After the install, Mr. ****** spoke directly to our engineer, and he confirmed that the installation will be completed exactly as the engineering plans states. Mr. ****** at the time agreed. On September 11, 2023, PES Solar technician was onsite to re-position the generator as Mr. ****** requested. Since then, PES Solar has been in communication and we have coordinated with him to send a team on October 2, 2023 to rectify all other concerns. PES Solar aims to have a final resolution and ensure all Mr. Carter's concerns are heard and addressed in attempts to come to an amicable solution.

• Initial Complaint

  08/15/2023

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  Poor workmanship, non disclosure of county and state code issues. I had a roof fire in my home and the roof needed to be replaced. In July 2022 I had contacted PES Solar with regards to having the solar power system removed and reinstalled with battery back up. I chose them because they had originally installed the system. They sent a salesman to my apartment and we went over what I was looking for and he gave me an estimate. I did not hear back from them in a few days so I called them. They told me that my system was old and not compatible with current batteries on the market. I needed to get the panels off the roof so I agreed to just have them remove and reinstall the system after the roof was built. I gave the $5000. It took nearly a year for us to get the trusses due to unforeseen circumstances ie: Covid, supply chain shortages, hurricanes… After the roof was rebuilt I paid the remaining $5000 for a total of $10,000. The solar panels were on the roof now so I called another solar company to give me a quote on battery back up and they took pictures and informed me of poor quality installation issues ei: wires hanging down on the roof that could be shorted out by rain and panels with no gap that could cause buckling due to expansion from heat which could damage panels. They also informed me that my system was out of code compliance and if a permit was pulled the county would make me replace the whole system. My insurance policy had money for code compliance and would replace the system for this reason. If I new of this before hand I would have had the old system demolished with the roof and saved my self the $10,0000. I have tried many times to contact them and talk about some kind of resolution but they refuse to return my calls and emails.

  

  Business response

  09/07/2023

  July 12, 2022 - Mr. ***** contacted PES Solar regarding a fire inside his house and he needed a removal and reinstallation of PV solar panels.  PES Solar informed Mr. ***** of the procedure for removal which consists of removing existing PV Panels, rails, securing electrical wires making them safe and field checking each PV Panel making sure they are in working order.  All materials were to be located and stored on jobsite.  Mr. ***** was made aware that PES Solar cannot check the inverters until power is restored on the house.  
  
  July 13, 2022 - PES Solar sent an estimate stating the removal and reinstallation for existing PV Solar Panels.  
  
  July 14, 2022 - Mr. ***** agreed to the estimate.
  
  August 14, 2022 - Mr. ***** informed PES Solar to communicate with his Construction Project Manager, Mr. **** to coordinate the removal and reinstall of his PV Solar Panels.  
  
  September 2, 2022 - Mr. *** informed PES Solar the removal date will be ready on September 23, 2022.
  
  September 23, 2022 - PES Solar removed PV Panels, field tested and found PV Solar panels in working order.  
  
  April 17, 2023 - PES Solar was notified that Mr. *****’s roof is complete and ready for reinstallation.
  
  April 25, 2023 - PES Solar reinstalled the existing PV Solar Panels. At this time no power was on the house and PES Solar was unable to test inverters.  Mr. **** Construction Project Manager, was informed to let PES Solar know once power is reestablished on the house.  Mr. ***** is claiming the inverters were damaged by his house fire.  However, PES Solar cannot check the inverters until power is reestablished on the house.  Once power is reestablished on the house, then PES Solar can evaluate and provide an additional quote for repair or replacement of any damaged or nonfunctioning equipment of the existing system if necessary. 
  
  September 18, 2022, Mr. ***** emailed PES and was interested in adding Battery backup and more panels to his existing system. On two separate occasions PES Solar sent Sales Representatives, Daniel, on September 22, 2022, and again sent Chris, on April 4, 2023, to Mr. *****s apartment.  On both occasions Daniel and Chris both informed Mr. ***** of the cost involved for the batteries and adding addition panels and both times Mr. ***** did not want to pursue this any farther due to the cost.
  
  Summary - PES Solar has had constant contact with Mr. *****.  PES Solar has never ignored any communications with Mr. *****, PES Solar has a CRM (Customer Resource Management) software which tracks, records with date and time stamps all incoming, outgoing calls, texts, and emails.
  
  If Mr. ***** has power restored on his house and is ready to have PES Solar finish evaluating the project, PES Solar will be happy to meet him on the jobsite to complete the assessment. 

  

  Business response

  09/19/2023

  On July 12th, 2022, Mr. ***** contacted PES Solar regarding a fire inside his house and he needed a removal and reinstallation of PV solar panels.  PES Solar informed Mr. ***** of the procedure for removal which consists of removing existing PV Panels, rails, securing electrical wires making them safe and field checking each PV Panel making sure they are in working order.  All materials were to be located and stored on jobsite.  Mr. ***** was made aware that PES Solar cannot check the inverters until power is restored on the house. 
  On July 13th 2022, PES Solar sent an estimate stating the removal and reinstallation for existing PV Solar Panels. 
  On July 14th 2022, Mr. ***** agreed to the estimate.
  On August 14th 2022, Mr. ***** informed PES Solar to communicate with his Construction Project Manager, Mr. ***, to coordinate the removal and reinstall of his PV Solar Panels. 
  On September 2nd 2022, Mr. *** informed PES Solar the removal date will be ready on September 23, 2022.
  On September 23rd 2022, PES Solar removed PV Panels, field tested and found PV Solar panels in working order. 
  On April 17th  2023, PES Solar was notified that Mr. *****’s roof is complete and ready for reinstallation.
  On April 25th 2023, PES Solar reinstalled the existing PV Solar Panels. At this time no power was on the house and PES Solar was unable to test inverters.  Mr. ***, Construction Project Manager, was informed to let PES Solar know once power is reestablished on the house.  Mr. ***** is claiming the inverters were damaged by his house fire.  However, PES Solar cannot check the inverters until power is reestablished on the house.  Once power is reestablished on the house, then PES Solar can evaluate and provide an additional quote for repair or replacement of any damaged or nonfunctioning equipment of the existing system if necessary. 
  On September 18th 2022, Mr. ***** emailed PES and was interested in adding Battery backup and more panels to his existing system. On two separate occasions PES Solar sent Sales Representatives, Daniel, on September 22, 2022, and again sent Chris, on April 4, 2023, to Mr. *****s apartment.  On both occasions Daniel and Chris both informed Mr. ***** of the cost involved for the batteries and adding addition panels and both times Mr. ***** did not want to pursue this any farther due to the cost.
  PES Solar has had constant contact with Mr. *****.  PES Solar has never ignored any communications with Mr. *****, PES Solar has a CRM (Customer Resource Management) software which tracks, records with date and time stamps all incoming, outgoing calls, texts, and emails.
  If Mr. ***** has power restored on his house and is ready to have PES Solar finish evaluating the project, PES Solar will be happy to meet him on the jobsite to complete the assessment. 

  Customer response

  09/23/2023

  
  Complaint: ********
  
  I am rejecting this response because: I am not interested in having  PES Solar finishing evaluating the project due to reasons previously stated. These reasons are backed up with documents and photos that I have uploaded. Some of the statements that PES solar are making simply are not true. I am interested in settling for a refund of $2500. I believe this amount is more than fair as 25 % of the work has not been completed yet. 
  
  Sincerely,
  
  ******* *****

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩