Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:11/10/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On October 24 2023, I entered into an agreement with Sun Rental Connection to rent out up to 4 weeks of my time share extra weeks through **********************. I paid $1197 for this service. During the past year I did receive a number of offers but there was never any availability at any location to complete rental and receive payment. I never had a problem with communication with Sun Rental Connections up until approximately the middle to end of September. A representative called me with an offer. Upon checking into I had difficulty and needed further assistance. I reached out via telephone and e-mail a number of times without success. Email says guaranteed 24 hour response telephone answering person says all representative are currently busy and will call back when they are free. Never got any response.Beginning the last week of October I began to feel something wasn't right and possibly receptionist answering the phone was not forwarding the messages. I began calling twice a day every weekday through 11/8/2024 and always got the same message, sometimes being placed on hold multiple times in excess of 30 minutes, several times for over 1 hour before I gave up. Not sure of relationship but phone rings into and is answered by Orlando Stay Accommodations, who according to the answering representative is the receptionist for Sun Rental Connections.

  Customer Answer

  Date: 11/19/2024

  I have tried to contact Sun Rental Connections again at all three numbers I have for the company. One is always answered *************************** the other 2 Sun rental Connections customer service. All numbers always say all representative are busy and put you on hold or offer a call back which never comes. All numbers I have now blocked my phone number. I know this because I tried using my wife's phone and got thru to the answering representative and was put on hold for 35 minutes until I gave up and tried to call back only to find out my wife's number is now blocked. I notice in other complaints filed with your office, they say to please reach out to a manager for a resolution. No way for me to reach out when my calls are blocked, and e-mail does not get a response. 

  Business Response

  Date: 12/05/2024

  ******, we will review your account immediately and I will have a representative reach out to you to resolve your issues. 

• Initial Complaint

  Date:07/23/2024

  Type:Service or Repair Issues
  Status:

  UnresolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I paid sun Rental Connections $1596.00 on Aug 14 2023 to rent out Bo us weeks of my time share. They have never rented anything and I want my money back. I do t think they ever planned on renting anything, they do not seem like a legit company

  Business Response

  Date: 07/27/2024

  We understand your concerns. Upon review, offers have been submitted in regards to the account. We will have management review your account and follow up with an update to ensure a quick turnaround.

  Customer Answer

  Date: 08/03/2024

   
  Complaint: 22033991
  
  I am rejecting this response because: I just want my full refund $, they dont need to make any excuses or need to pass this to other persons. 
  
  Sincerely,
  
  ***************************

  Business Response

  Date: 08/06/2024

  I understand your frustration with the process and our goal here is to ensure every customer is satisfied. We will have a supervisor reach out to you in the next 48 hours to ensure we can resolved your issues. 

  Customer Answer

  Date: 08/07/2024

   
  Complaint: 22033991
  
  I am rejecting this response because:I dont need to hear from anyone else, just reimburse me my $1596.00. Send me a check.  Thank you. 
  
  Sincerely,
  
  ***************************

• Initial Complaint

  Date:07/01/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  In late 2022-early 2023 we were solicited by this company to purchase vacation weeks. These were bonus weeks that were optional to buy because we belonged to timeshare outfits(RCI, Worldmark, Wyndham). The purchases were $400/ea. We purchased six of them.Sun Rentals was to find renters for $1800/week for us. There were feeble attempts to satisfy their contract with us. A couple of potential requests were made and were did our part to help Sun Rentals complete the apparent transactions. Nothing ever became of the attempts or the transactions with potential renters.You may want to hear more details. But, the bottom line is that Sun Rentals is scamming people. Lies and fake services, along with frauding unsuspecting customers is the complaint. We happen to be one of the frayed customers.

  Customer Answer

  Date: 06/28/2024

  Additionally, the phone number for Sun Rentals is: ************.

  Their address is unknown at this time, and they are elusive.  However, an inquiry from BBB might trigger a response.  They are in ********

  We apologize for the lack of information.  So far, this is what we have.  
  
  All we want is a return of our monies due to the fraudulent practices of Sun Rentals. 
  We invested $2400. to have Sun Rentals manage six weeks of vacation time rentals.  Essentially, each $400 week, was to bring us a return of $1800 when they found renters for the time share condos.  This was guaranteed.

  We dont like to be fraudulently taken advantage of and want restitution.

   

  Business Response

  Date: 07/16/2024

  We understand your concerns. Upon review of the account, offers have continuously been submitted in regards to the account. Inventory has noted the account to review for offers in higher populated areas and we will follow up with an update.

  Customer Answer

  Date: 07/18/2024

   
  Complaint: 21912133
  
  I am rejecting this response because: The response given from Sun Rentals is not accurate.  This is merely is pacifying this complaint.
  We had only received three offers, which we responded to immediately.  On the surface their practices sound good.  Sun Rentals assured us of guaranteed returns.  They have successfully swindled us.  There have been zero follow *** and zero offers made to us in approximately the last 9-12 months.  We performed verbatim according to their given directions to complete a transaction.  After several attempted deals Sun Rentals went silent on us.  We replied to them with requests for more attempted offers from them.  Sun Rentals appears to be fraudulent in their practices and we want our monies returned.

  Sun Rentals only needs to make good on two complete transactions in order to satisfy us.  If they cant do that we want our money returned!

  
  Sincerely,
  
  *****************************

  Business Response

  Date: 07/24/2024

  Offers are being submitted in regards to your account and will continue to be sent. We will have management and inventory review for options available on the account and follow up with an update. 

• Initial Complaint

  Date:05/30/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was called & told that they were an affiliate of my timeshare group. They would resell my getaway certificates (which are supposed to be unlimited) at a profit -- had to pay 1891$ up front. Paid the money -- nothing ever sold-- tried a couple times to ask for a refund. Sent numerous emails. Sat on hold for hours -- on their "customer service" line -- then each time they would hang up. -- need to get these funds back. How can they stay in legal business if this is a nefarious operation ? (I have some documentation that I can submit from my computer- later)

  Business Response

  Date: 05/31/2024

  We understand your concerns. During verification, we do explain and you acknowledged the understanding that we are not affiliated with your Westgate or with Interval. Upon review, offers have continuously been submitted in regards to the account. We will have management review your account and follow up with an update. 

• Initial Complaint

  Date:05/23/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Around July of 2023, My wife and I put up 4 weeklong rentals, from our Timeshare and paid this Sun Rental Connections, Corp. $1800. We were assured the offers would start coming in around October of that same year. The whole time we received about 4 offers, but the times were never available. They would call us with the offers and have us check availability, and then have us call them back, and would answer our calls immediately, and if that one did not go through, they would notify us of another offer, until, just recently, they stopped calling and notifying us of any offers. We were guaranteed they would be rented, and after the first 180 days passed, we still received no offers. Another 6 months went by with zero results. So now per the agreement, if we did not receive any paid offers within the time frame mentioned, we could ask for a refund. Now that we are calling to ask for a refund, everyone is either busy with another client, and they will have some one contact us within 24 hours, but no one calls us back. When we call back in to speak to someone, this time we tell them we will just hold because no one is calling us back, they proceed to put us on hold for hours, then eventually the call just drops. We are very frustrated at this point, because prior to this they were answering our calls on the spot, now it seems like they are simply avoiding us. We just want our refund of $1800, which is what we paid, and we will be satisfied, but will refrain from doing anymore business with this company. Please help us obtain our refund.

  Business Response

  Date: 06/11/2024

  We understand your concerns. Per the agreement, the 180 day guarantee to remarket is that any weeks remaining will be remarketed to continue for more offers. We have implemented updates on the account and inventory will be following up with an update. 
  

• Initial Complaint

  Date:05/14/2024

  Type:Product Issues
  Status:

  UnresolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I sent a written request to refund my money 4/23/24 and they have not responded to it. I've called the company over 10 times and I continue to receive an ******************* that says an agent will call me back but no one does.

  Business Response

  Date: 05/22/2024

  *****, I am sorry you are not getting through to **. The only time we have a answering service is after office hours. I will have someone reach out to you today to help you get everything resolved. 

  Customer Answer

  Date: 05/23/2024

   
  Complaint: 21709585
  
  I am rejecting this response because:
  
  No one called me yesterday. I actually called at 2:40PM and spoke with a receptionist who told me customer service was too busy but I said I would wait on hold anyways. I waited on hold for over an hour before the call automatically dropped (Screenshot attached). I've had this same experience over 10 times in the past 2 months. 
  
  Sincerely,
  
  *********************

• Initial Complaint

  Date:05/07/2024

  Type:Product Issues
  Status:

  UnresolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  April 2023, this company contacted me wanted to market and sell 6 weeks of my timeshare bonus weeks. They said they would be able to resell and make me a profit of $1800 minimum per week - all I had to do was pay for the marketing and respond with availability/options within "timely" manner of receiving offers. They also indicated I could negotiate rates but the best option would be to accept the original offer. I receive no offers within the first 90 days and I know I did not receive more than 5 offers in 6 months - none of which I was able to take advantage of due to the location/unit requested was not available for the dates requested. I have reached out more than 10 time to the company requesting refund and they have yet to respond anything more than they won't while charge is in dispute with credit card company. I only disputed because they refuse to respond. ****** promises were made that this is "no brainer" you'll "make money" on this and "it's very easy". I should have known better but they are clearly predatory and do not want to honor their end. I was told at the beginning there are options to get money back or extend contract but none of that has been provided. Attached are just a few of the emails.

  Customer Answer

  Date: 05/08/2024

  added most recent additional emails showing no response from Sun Rentals even acknowledging communication for over 30 days

  Business Response

  Date: 05/22/2024

  *****,
  
  We understand your concerns regarding your experience with us. I have reviewed your concerns and the emails you attached. We have sent you over five offers to your email and made multiple phone call attempts to book the offers for you, but we haven't been able to reach you. As you can see in one of your attachments, we are committed to helping you. We have marked your profile as high priority to ensure we can address this for you. We will reach out within the next 24 hours to walk you through everything. 
  
  Thank you.

  Customer Answer

  Date: 05/22/2024

   
  Complaint: 21677919
  
  I am rejecting this response because your response is absolutely false. I responded to every offer I received and never received response to the alternatives I provided other than confirmation of receipt from Sun Rental. I have had zero offers in over 6 months - last one I have record of was Sept 2023. I have emailed multiple times requesting a refund to which most have been unanswered. I have not had any voicemails left by your company since September of 2023 so if you are attempting to reach me, it appears to be pretty half hearted - similar to your attempts to book my weeks. It is laughable that you think 5 offers is worth the $1800 I paid you. I simply want my money back. 
  
  Sincerely,
  
  ***************************

• Initial Complaint

  Date:05/01/2024

  Type:Product Issues
  Status:

  UnresolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I paid $1800 for this Sun Rental Connections to rent out my timeshare. They have sent numerous offers to rent this for $1800 but no luck at renting what they requested. This went on a few times & the last time they contacted me was in January. I have made numerous calls & left numerous messages for someone to return my call & have even ask for a supervisor & have a left messages for a supervisor to contact me back with no response. All I want is my money back!! This place is a rip off!

  Business Response

  Date: 05/06/2024

  *****, we are sorry you have not be able to find availability and the process has not been the best for you. We will get some more offers to you a soon as possible to ensure you can get these rented out. We will also have our manager reach out to help with this process. We will be in touch soon. 

  Customer Answer

  Date: 05/06/2024

   
  Complaint: 21652218
  
  I am rejecting this response because:
  There has been no communication since January.  Sun Rental connections will not return any phone calls. I just want my $1800 back. 
  
  Sincerely,
  
  ***********************

  Business Response

  Date: 05/07/2024

  ***** again thank you for your response, we have tried reaching out to you on several occasions, once being yesterday 5/6/2024 and we could not get in touch. If you could please give us a call today we would be happy to help you. 

  Customer Answer

  Date: 05/07/2024

   
  Complaint: 21652218
  
  I am rejecting this response because:
  No one has reached out to me about this. I have no missed calls, no messages. I have called back with no response. The girl verified my phone number & said someone would call me back. No call back. I called back & ask for a supervisor & was placed on hold until I was disconnected. 
  At this point, I would like the have my $1800 back or I will be contacting a lawyer. 
  
  Sincerely,
  
  ***********************

• Initial Complaint

  Date:03/28/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The date of the payment, which was in the amount of $2394.00 was posted on May 8, 2023.the business promised to sell six rental getaways that I purchased from my timeshare for them to rent out for a guaranteed $1800 each. They would send me dates of 7 day getaways that their customers wanted, I would have to check the availability with possible alternatives they could offer to them if those specific dates were not available. the dispute is that there have been no more than six offers of which I responded to with nothing available for the specified dates. This program has not successfully provided a requested date that they asked me to look for and sold as was promised. It is almost a year now and when I asked for a refund they said either they will step up their offers to me, which they have not, or told me that they are giving me an extension of 30 or 60 days time which is rapidly running out. Am I to lose my $2394 because they failed to provide viable offers?

  Business Response

  Date: 04/01/2024

  Thank you, ***************************, for your feedback. We're committed to ensuring you have a fantastic experience with us and want to confirm that we've dispatched offers to secure availability for you. Additionally, we've noticed that we're awaiting your response to obtain alternatives, allowing us to extend more offers and finalize your bookings. Rest assured, we will be in touch shortly to collect these alternatives and expedite the process for you.

  Customer Answer

  Date: 04/02/2024

   
  Complaint: 21501171
  
  I am rejecting this response because: This is the kind of responses I get. It is something along the line of me not getting back. In the latest offer, I did send alternatives and this is what I got

  
  "After looking over the account we show that the inventory department has notated that after speaking with the corporation that requested the availability. They informed us that they needed the exact dates they had requested for a seminar they will be attending. With that we will be cross referencing the alternative that you provided and at the same time we have new offers in the works for your account as well. Please be on the lookout for those new offers.
  Thank you,
  Sun RC"
  And then I get one offer maybe in a month and invariably there is nothing available and the alternatives are not acceptable.  We are coming upon expiration and not one of the six I paid for have sold and they guaranteed to be sold at $1800 each have not materialized.  I just want a refund. Or, if they could manage to sell at least two of the six for their suggested price, I could be cool with that. At least I'll get my money back.
  Sincerely,
  
  ***************************

  Business Response

  Date: 04/04/2024

  ******, I will have our supervisor reach out to you to help and expedite this process to ensure you weeks get taken care of.

• Initial Complaint

  Date:03/14/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 3/21/23, I gave Sun Rental Connections ~$2400 because they said they could sell the unused bonus weeks from my HGV ownership. I did get a few offers but the property was never available so I provided alternates as the process states. The company never came back with any purchases. They said for each of the 6 bonus weeks would be $1800 per week minimum. I haven't heard anything for several months and when I've tried calling them or emailing over the last few days, I've heard nothing or been put on hold..only to sit and wait for no one to pick up the call. I've tried asking for a manager but continue to be placed on hold and I can't even talk to anyone without providing name and phone number. They even couldn't confirm that I would talk to anyone once they put me on hold. No one has said my account is on hold or I lack anything. I didn't even ask for the additional 6 month extension. My experience is the same as the other complaints here. I really just want my money back and yes the true cancellation time frame was the first 10 days but the company hasn't done what they said they'd do. This is truly horrible and I hate companies that are scam artists.

  Business Response

  Date: 03/18/2024

  ********, we regret that your recent interactions haven't met the high standard of service we're committed to providing. Our focus is on fostering positive client engagement and ensuring a superior client experience. Recognizing the inconvenience you've faced during your communications with our customer service team, we're determined to make certain this does not recur. Our priority is to deliver the service level you expected right from the start. To this end, we will absorb all associated costs to present you with additional offers for your property. Additionally, a manager will be in contact shortly to guide you through the next steps of the process.

  Customer Answer

  Date: 03/25/2024

   
  Complaint: 21434695
  
  I am rejecting this response because:  This response is nice but it is the first time in 6 months that I've heard anything from Sun Rental Connections and I have yet to have direct contact with them.  No calls, no emails.  Just a response via BBB and no names.  If anyone has tried to call, it's been robo calls or folks have called and I've been hung up on, or called without any voicemails. The one person I spoke to that sold me this 'deal', the 'direct' line isn't a direct line... just sends me to the receptionist who refuses to let me speak to anyone without providing my info.  I'm really tired of waiting for anything to happen and this again is unfortunate.  Please just return my money. I just want to be left alone.  Other companies have called wanting to try to sell me the same thing and I've told them no because I thought I had this great deal...turns out, it's just a scam.  I thought it was fishy that you have to be the middle person between your credits and the rental companies. They can't call directly themselves.  
  
  Sincerely,
  *************************

  Business Response

  Date: 03/26/2024

  *************************, we deeply regret any inconvenience you've experienced. It appears from our records that we've made attempts to contact you via the phone number ending in 8123 and have discussed the procedure for accepting our offers. Additionally, we've dispatched numerous offers your way, but haven't received a response. Our priority is to address and resolve your concerns, so we'll be making another effort to connect with you and streamline this process on your behalf.

  Customer Answer

  Date: 03/26/2024

   
  Complaint: 21434695
  
  I am rejecting this response because:
  It is a complete lie! As I mentioned in my response before this, I have had no direct contact from you whatsoever.  No emails, calls, voicemails, etc.  I've even checked my spam and junk mail... nothing.   I want proof that someone has emailed and/or called and talked with me since I've filed this complaint.  You've claimed you've sent numerous requests... in 6-8 days? The other claims against you... they state the same thing, that you're not reaching out when you claim you have...are they all lying? This isn't right.  

  
  Sincerely,
  *************************