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Find a Location

Viaje de Lujo has 1 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

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    Business ProfileforViaje de Lujo

    Vacation Certificates and Vouchers

    At-a-glance

    Customer Reviews

    1.78/5stars

    Average of 46 Customer Reviews

    Customer Complaints

    50 complaints closed in last 3 years

    19 complaints closed in last 12 months

    Customer Reviews are not used in the calculation of BBB Rating

    Reasons for BBB Rating

    Overview

    Offering luxury travel promotions Internationally and Domestically via Cruises and Hotel/Resort stays.

    Products & Services

    -Provide cruises through Carnival, Norwegian, and Royal Caribbean - Timeshare promotions for various hotels and resorts worldwide

    Business Details

    Location of This Business
    725 W Sr 434 STE F, Longwood, FL 32750-5157
    BBB File Opened:
    11/28/2011
    Years in Business:
    14
    Business Started:
    8/11/2009
    Business Incorporated:
    8/11/2009
    Licensing Information:
    This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
    Type of Entity:
    Corporation
    Alternate Business Name
    • International Interactive Group Inc.
    • Viajedelujo.Com
    Hours of Operation

    Primary

    M:
    9:00 AM - 5:00 PM
    T:
    9:00 AM - 5:00 PM
    W:
    9:00 AM - 5:00 PM
    Th:
    9:00 AM - 5:00 PM
    F:
    9:00 AM - 5:00 PM
    Business Management
    • Kiet Luu, President
    Contact Information

    Principal

    • Kiet Luu, President

    Customer Contact

    • Kiet Luu, President
    • Cynthia Cataldo, Administrator
    Additional Contact Information

    Fax Numbers

    • (407) 386-7944
      Primary Fax

    Customer Complaints

    50 Customer Complaints

    Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

    File a Complaint

    Most Recent Customer Complaint

    06/26/2024

    Complaint Type:
    Service or Repair Issues
    Status:
    Answered
    On 6/26/24 at approximately 1:48 PM, my mom and I heard about a chance to win a free vacation, on the radio. They stated we should call ************** and answer how many stars the U.S. flag has. I called the number and answered, the rep said I answered correctly and not to call the number back because someone would call me if I won the vacation. At 2:53 PM, the same day, I received a call from a supposed Licenciado **** *********************************** stating that I won the free vacation. He gave details about 3 different destinations I would be vacationing to and asked me for my name, email, and home address. He then gave a brief explanation of why I shouldnt have any doubts about the legality of the giveaway, which I thought was weird. Why would an honest person preemptively yell, Im not stealing anything if they truly werent really stealing anything? ***** then stated all I would have to pay was the taxes on the value of the vacation package which was $300. He asked me for my card info to verify my form of payment had funds and wasnt expired. At this point, I felt distrustful and he stated he could sense I had doubts and tried to reassure me of the legality of it all, once again. I still felt distrustful and ended the call. I then googled the number and read about lots of complaints with the same details (phone number, vacation giveaway, and amount of money requested) indicating it was all a scam. These fraudulent people should stop scamming others entirely, especially through a radio advertisement.
    Read More

    Customer Reviews

    46 Customer Reviews

    What do you think? Share your review.

    How BBB Processes Complaints and Reviews

    Start a Review

    Most Recent Customer Review

    Victor Y

    1 star

    06/10/2024

    This company is dishonest and customer service is terrible. I had an activated package with them and they were very communicative at that point. Once I called to cancel, I kept getting the run around. It wasn't until the second day, and after talking to approximately 5 people did they finally tell me they would reimburse me. However, only $300 of the $399.99 because they convinetly have a $99.99 cancelation fee. Not too mention, they aren't reimbursing the $8.25 addditoably fee they charge me. The company works through Family Dream Vacations, who are no help either and pretend they do not know how the "Spanish" side of their business works.

    Viaje de Lujo Response

    06/14/2024

    Dear ***************************,Thank you for your feedback. We apologize for the inconvenience you experienced.We understand your frustration regarding the cancellation process and the associated fees. After speaking with you personally, we clarified that the $99.99 cancellation fee was optional and not mandatory. We also addressed the issue with our customer service and are sorry for how you were made to feel during your interactions.I'm pleased to confirm that we have refunded the remaining $99.99 and the $8.25 reservation guarantee fee. We are glad that you are now satisfied with the resolution.We appreciate your understanding and patience. If you have any further questions or concerns, please feel free to reach out to our customer service team.

    Local BBB

    BBB Serving Central Florida

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