Reviews

Review Details

• Review fromSandra R

  Date: 11/21/2024

  1 star
  SCAM!!!They called my mom stating she won a free cruise trip and some other trip and only had to pay the taxes for it. They wanted my mom to pay right away and asked her to not tell anyone!Well I was home and I looked it up and it is a SCAM!

• Review fromANDREA A

  Date: 09/23/2024

  1 star

  ANDREA A

  Date: 09/23/2024

  Necesitan hacerce responsables por los danos que an causado a personas que no entienden que esto es un FRAUDE!

  Viaje de Lujo

  Date: 09/26/2024

  Thank you for bringing your concerns to our attention. We take all feedback very seriously and try to resolve any issues as quickly as possible, but we have not been able to locate any customer records with the name or email address ******************************* you have provided. Please check your details and contact our customer service team so that we can help you by answering your questions and clarifying your doubts. Thank you

• Review fromLuis G

  Date: 09/18/2024

  1 star

  Luis G

  Date: 09/18/2024

  Simply stated: Viajes de Lujo is a complete scam. They are dishonest, there's an incredible lack of ethics, and customer service is extremely poor. My wife "won" a vacation package through a radio ad for what sounds like some fantastic FREE vacation package. Come to find out, the package was in fact NOT free, requiring a payment of $399.99 plus a mandatory 12 month $8.25 insurance fee. After trying to book our first stay the very next day of purchase for a vacation within 2 months, they informed her that we couldn't make reservations so far in advance and needed to wait until there were 30 days before the booking date. This didn't sit right with us, especially because part of the package Included internacional destinations which obviously require additional planning, which clients can't do because Viajes de Lujo does not guarantee availability. This and many discrepancies between what the representative told my wife at the time of the purchase, what is stated on the website, and what she was told after buying the package, led us to request a cancellation. This process was not easy but eventually we got them to finalize the cancellation and get refunded. However, we only received $300 of the $399.99 because they happen to have a $99.99 cancelation fee, which is conveniently never mentioned at the time of purchase. The employees of this company should be ashamed of themselves for working for a place that misleads and robs hard working people.

  Viaje de Lujo

  Date: 09/26/2024

  We would like to assist you in your issue but we would need more information to look up the package. We would either need the Client's name, phone number attached to account, or the account number, or email attached to the account to pull up the information. This way we can give an accurate response as to what was charged and agreed upon. Thank you.

• Review fromGabriela T

  Date: 09/12/2024

  1 star
  They told me I won a trip and only had to pay taxes. I shouldve done my research first but I didnt I paid $149 plus $8 insurance and then I canceled the next day when I went online and made the discovery that it was a scammed supposedly they where going to refund the money but 5 days later they charged another $149 plus $8 this is such a scam and I dont know how the radio station allows this to happen.

• Review fromAngelica J

  Date: 08/28/2024

  1 star

  Angelica J

  Date: 08/28/2024

  Si es gratis es gratis.Mi esposo se gano uno de sus viajes igual que los dems comentarios de aqui abajo y lo **** que querian era un pago de $399 en el momento que llamaron. Cuando les dije que estaba revisando sus reviews y todos eran negativos me colgaron ??????

  Viaje de Lujo

  Date: 09/12/2024

  While we understand your skepticism the commercial does no say free-it, actually says there is a cost to activate, pertaining to the matter of the hang up if you would like to provide the telephone number you called from we would be more than happy to pull the recording and listen to the call to see what transpire

  Viaje de Lujo

  Date: 09/12/2024

  While we understand your skepticism the commercial does no say free-it, actually says there is a cost to activate, pertaining to the matter of the hang up if you would like to provide the telephone number you called from we would be more than happy to pull the recording and listen to the call to see what transpire

• Review fromVictor Y

  Date: 06/10/2024

  1 star

  Victor Y

  Date: 06/10/2024

  This company is dishonest and customer service is terrible. I had an activated package with them and they were very communicative at that point. Once I called to cancel, I kept getting the run around. It wasn't until the second day, and after talking to approximately 5 people did they finally tell me they would reimburse me. However, only $300 of the $399.99 because they convinetly have a $99.99 cancelation fee. Not too mention, they aren't reimbursing the $8.25 addditoably fee they charge me. The company works through Family Dream Vacations, who are no help either and pretend they do not know how the "Spanish" side of their business works.

  Viaje de Lujo

  Date: 06/14/2024

  Dear ***************************,Thank you for your feedback. We apologize for the inconvenience you experienced.We understand your frustration regarding the cancellation process and the associated fees. After speaking with you personally, we clarified that the $99.99 cancellation fee was optional and not mandatory. We also addressed the issue with our customer service and are sorry for how you were made to feel during your interactions.I'm pleased to confirm that we have refunded the remaining $99.99 and the $8.25 reservation guarantee fee. We are glad that you are now satisfied with the resolution.We appreciate your understanding and patience. If you have any further questions or concerns, please feel free to reach out to our customer service team.

• Review fromTony Y

  Date: 06/03/2024

  1 star

  Tony Y

  Date: 06/03/2024

  This COMPANY VIAJE DE LUJO is a TRUE SCAM. I will also file a complain against the Radio Station , that obvious is getting paid for their advertisement. ACTUALIDAD RADIO ***** located in *****, Fl - So after ***************** SAYING CLEARLY, IF YOU ARE WITHIN THE 10 CALLERS, YOU WIN A TRIP TO *******, BUT THE CATCH IS THAT THEY GIVE THE ***** NUMBER OF VIAJE DE LUJO. After I was connected and a person reads the of three destinations that supposedly have been WON. They ask for a payment of $399. ( Remember the Radio Station ACTUALIDAD RADIO ***** and VIAJE DE LUJO both have said that it's a FREE MULTIPLE PACKAGE WON) I have read multiple reviews here on the BBB website All claiming to be the same ( MOTO OF OPERATION) I immediately hung up , when the person asked me to pay $399, ironically they called me back three (3) times. I blocked their number. STAY AWAY...

  Viaje de Lujo

  Date: 06/14/2024

  Dear *******************,We appreciate your feedback and apologize for any confusion caused by our promotion.Promotion Details: Our vacation package promotions do involve a fee for taxes and services, which is disclosed during follow-up calls.Communication: We regret any misunderstanding about the $399 fee and the persistent follow-up calls. We respect your decision to block our number.Radio ************************* ***** promotes our offers but does not manage the vacation packages. We will ensure clearer communication in future promotions.We take your feedback seriously and aim to improve our services. Please contact our customer service for further assistance.Sincerely,The Viaje de Lujo Team

• Review fromJeydy A

  Date: 05/10/2024

  1 star

  Jeydy A

  Date: 05/10/2024

  DO NOT SIGN-UP FOR THIS COMPANY!!They are a money-hungry scheming company that robs people of their funds! I cannot believe radio stations even allow this fraudulent company to be promoted. They will lie and say you've won a vacation package through the radio station but THAT IS FALSE. Any calls that come in or go out are purely trying to rob you of your money. God forbid you pay the "promotional fee" of $350.00 and you request a refund, they will only refund you partial for their "services." Even if you didn't have any services rendered. STAY AWAY! Do your research and keep yourself protected. Do not trust this or any company like it!!NO TE REGISTRES A ESTA EMPRESA!!Son una empresa intrigante y hambrienta de dinero que roba fondos a la gente! No puedo creer que las estaciones de radio permitan siquiera promocionar esta empresa fraudulenta. Mentirn y dirn que has ganado un paquete de vacaciones a travs de la emisora ??de radio pero ESO ***************. Cualquier llamada que entra o salga tiene como **** objetivo robarle su dinero. Dios no permita que pagues la "tarifa promocional" de $350.00 y solicites un reembolso, solo te reembolsarn una parte de sus "servicios". Incluso si no ********************* ningn servicio. MANTENTE ALEJADO! Investigue y mantngase protegido. No confes en esta ni en ninguna empresa similar!

  Viaje de Lujo

  Date: 05/29/2024

  Dear *****,Thank you for sharing your experience. We are sorry to hear about your dissatisfaction.We have thoroughly reviewed your case and would like to clarify the situation. On May 10, 2024, we processed the cancellation of your package and issued a full refund for the charges of $350.00 and $8.25. We also offered a new deal to address your concerns, which unfortunately was not accepted.We strive to provide clear communication and quality service to all our customers. We regret any inconvenience caused and assure you that we take your feedback seriously. If you have any further questions or need additional assistance, please contact us directly.Best regards,

• Review fromEdward L

  Date: 05/08/2024

  1 star

  Edward L

  Date: 05/08/2024

  Vacation free but is not free nothing is free. Stay away from viaje de lujo they offer you a $399 vacation package but it has hidden fees they do thru radio stations listeners they tell you you won a vacation package for free but is not free so be aware check on Reddit reviews they are all bad stay away bad business, scam

  Viaje de Lujo

  Date: 05/29/2024

  Dear ******,Thank you for sharing your feedback. We apologize for any confusion or misunderstanding you experienced.We have checked our records and, unfortunately, could not find any information under your name or email. It appears that your vacation package may not have been activated.We want to clarify that our promotional materials and communications state that certain charges apply, and airfare is not included. These details are also provided when certifying the vacation and are sent via email.We strive to ensure transparency and customer satisfaction. If you have any further questions or need assistance, please contact us directly.Best regards,

• Review fromRigo L

  Date: 04/22/2024

  1 star

  Rigo L

  Date: 04/22/2024

  Don't even know where to start! Got the same Legal Scam like the rest of you all. Long story short my wife and I cancelled the two out of country trips due to the mandatory presentation you need to attend, I have previously been to those and had a very Angry experience. We ended up getting a free hotel stay in ******, As I write this review we are staying in a crappy Hotel in an area where Homeless wonder around, there is no breakfast, no one to attend you, front counter is usually vacant and there is absolutely nothing free about this trip since I ended up paying around $600 in total and not including the $200 deposit I should get back. This was a 7 day stay but we are out of here on our two nights.I think the ************* stations should be ashamed of themselves for been part of this Legal Scam. It's All inclusive B.S.!Karma is Real and you Owner of Viaje de Lujo I hope you give back to the less fortunate and hopefully the Man upstairs forgives you for your not so good deeds.

  Viaje de Lujo

  Date: 05/29/2024

  We appreciate you sharing your experience with us, and we apologize for any inconvenience you encountered.Regarding our international destinations, they are indeed all-inclusive and include a timeshare presentation. However, we understand that not everyone wishes to attend these presentations, which is why we offer the option to change to a hotel-only stay, without meals or drinks.The certificate you activated on March 26, 2024, provided you with the flexibility to choose your hotel from over 30 options, change your destination, opt out of any presentations, and extend your stay up to 8 days at no additional cost.We regret that your experience in ****** did not meet your expectations. We will address this matter with our partner to ensure that accommodations of this nature are removed from our listings.Thank you for bringing this to our attention, and we apologize once again for any disappointment you experienced. If you have any further concerns, please feel free to contact us directly.