Complaints
This profile includes complaints for Waste Pro USA, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Complaints Summary
- 241 total complaints in the last 3 years.
- 88 complaints closed in the last 12 months.
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Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:04/25/2025
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
We have experienced poor customer service from ********************** on two separate occasions with the most recent occurring last week 4/16/2025. Twice, we have had issues with our trash can. Our first issue was a broken wheel that was reported in July 2024. It wasn't until March 2025 that we finally received a new trash can. Each time we called, we were told a work order had been put in place. It wasn't until we actually flagged a person down and called to report that he was in the area with trash cans that we received a working trash can. The most recent occurred when our trash can was taken due to not being released by the arm. Once again, we called and reported the incident and asked for a replacement trash can. After following up, we were informed the order was not placed and they would expedite it. No such thing has occurred and we are still without a trash can. How are we expected to pay for a service when we don't even have trash can to put on the curb. We are simply asking that we receive a trash can before our scheduled pick up day which is every Wednesday. Plain and simple. We don't know where the ball is being dropped but it apparently is not a priority and as simple as the request sounds, it is causing us the greatest inconvenience as a paying consumer. We have had to go to ******* and actually purchase a trashcan to put our garbage in so that it can be collected as opposed to piling up in our yard. WastePro emptied it, but has yet to provide us with a WastePro garbage/trash can.Customer Answer
Date: 05/02/2025
Garbage can was delivered today; Friday, May ******Initial Complaint
Date:04/14/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
A door to door salesman came in early March 2025 & convinced me to switch as he claimed several of my neighbors use *********** better for the environment to all be on the same route. Pick up was supposed to begin April 3rd. I canceled my pickup with the former company I was using as directed by the salesman so I would not be billed their 3mo cycle. As of April 10th my trash had still not been collected, I email & called. Eventually I received a call saying I owed a past due balance from 2019, which I don't, I had canceled appropriately when I switched companies but appearantly Waste Pro continued to bill for services I did not receive (as I was with the new company). While telling the cashier about my experience today, a woman one lane over said they'd done the same thing to her. It is a bad business practice to continue billing after a customer cancels & to try to put their name into collections if they refuse to pay money they don't owe.
Business Response
Date: 04/23/2025
After researching this customers old account, she does not owe due to her canceling prior to the quarter. No further billing will be done.Initial Complaint
Date:03/24/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I was billed from this company. I do not know what the company is nor have i used this company.Business Response
Date: 03/26/2025
This customer was part of an acquisition of accounts from *************** that just took place a few months ago. There was a delay in getting out the welcome letter so it actually came to our new customers after they received a bill from us which is how Ms. ****** did not know who we were nor how she got an invoice from us. The Supervisor will give her a call today and walk her through what has happened to her garbage service.Initial Complaint
Date:03/10/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I purchased a *** in ******************, ** in August 2024. Before closing, I contacted my local municipalities to set-up services for the property (electric and water). I decided to delay setting u[ garbage service (with Waste Pro), as I own a condo on ******************, where garbage (also with Waste Pro) is part of monthly HOA fees. What I did not know, was that Waste Pro's service is "mandatory" in ******************, regardless of whether you want it or not. Please note that I never received any correspondence from Waste Pro (i.e. "Welcome" letter, FAQs, etc.) until I received a standard bill (for $74.81) on 2/20/2025. At this time, I called Waste Pro customer service, and learned ********************** was sort of a "municipality" for ******************. The Waste Pro customer service agent also told me that I would probably be responsible for paying any outstanding bill (estimated $150.00), for service between Aug 2024 - Feb 2025, because I owned the property. Please Note - from Aug 2024 - Feb 2025 I did NOT use Waste Pro services once, because I did not sign up for it!!When I mentioned to the agent that Waste Pro never contacted me in any way until the 2/20/2025 bill, the agent did not know why. The agent also said they could not make any monetary adjustments to my bill. While I understand that Waste Pro is the designated service provider for ******************, it is "UNFAIR" for them to bill people for services without any type of communication or correspondence. It is a terrible practice when the very first type of communication of any kind that a customer receives is a bill. None of my other service providers (FP&L, Water, ********, etc.) have ever done anything like that. Its a bad business practice.While I will begin using Waste Pro service, I do not want to pay for time (Aug 2024 - Feb 2025) when Waste Pro did not contact or correspond with. I feel that this practice is unfair. If it happened to me, its happening to other ****** Beach property owners. Thank you.Business Response
Date: 03/26/2025
We have a contract with ****** beach to service all of their residents. ****************** requires every home to pay for services whether or not they use the services. We apologize for the inconvenience.Initial Complaint
Date:03/09/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I received a bill from Waste Pro at ************************************************ and I have never used their services.Business Response
Date: 03/12/2025
This is a customer who did not know he was a customer due to an acquisition. He has spoken with our call center **** on Monday, and things seem to be resolved, based on the last note that was placed on his account.Initial Complaint
Date:03/02/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
My wife receive quotation from Waste Pro in email format for delivery of dumpster at our home for home remodeling waste My wife paid the fee of approximately $600 for the dumpster before delivery of dumpster After dumpster pickup we received bill from Waste Pro. My wife called and stated **** was already paid per written quote. The office manager would not accept quote and stated we needed to pay additional monies of approximately $1200.The additional moneys requested was not for a pick up fee, and it was not for additional weight of the dumpster ********* wife contacted person from Waste pro that provided the original quote and she also contacted the office manager to try and resolve the bill. The office manager would not accept the quote or look at the quote and stated we needed to provide the additional $1200 plus that would be a late fee..After several harassing letters from **** pro and threats to defame our credit, my wife paid the additional monies to resolve the conflict despite this amount being triple what the original written quote was for We feel that waste pro used deceitful, tactics, and threats in order to ***** use for three times the amount of money from the original quoteBusiness Response
Date: 03/26/2025
I spoke with Mr. **** the beginning of the week.I explained that the rental was from the first day and that any excess tonnage had to be paid. There was a mistake made by us and we credited the error. The amount they paid was correct. He was going to review the contract and call me back if need be.Initial Complaint
Date:02/21/2025
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Waste Pro's contract with *************** was terminated. I call them almost daily to come pick up their trash bins. They continually say, "You're scheduled for Today." "You're scheduled for Thursday." The bins have never been picked up. I would like them picked up.Business Response
Date: 03/12/2025
Cans were removed on February 28.Customer Answer
Date: 03/22/2025
The bins were picked up, which is what we wanted.
Thanks,
*** *********
Customer Answer
Date: 03/24/2025
Date Sent: 3/22/2025 4:27:20 PMThe bins were picked up, which is what we wanted.
Thanks,
*** *********
Initial Complaint
Date:02/13/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
The truck that services my area is to large,We bought our house for retirement,,we have dogs and would need to install a fence,which is in the works,However we are afraid of getting our expensive fence smashed by these large trucks,our street is very narrow,and a dead end,i have approached the county public works [******] and was informed,that waste pro has a smaller truck, Our street in our small subdivision are only wide enough for one car a time, This large truck is destroying my yard,,we are afraid our fence will be destroyed,,I spent a great deal of money getting my yard level and seeded,,Well the garbage truck drove our the area, [yard}ripping up the freshly graded yard,,We need a smaller truck to collect the trash,As suggested by public works,,,Customer Answer
Date: 02/28/2025
As you can see from the pictures,,my yard looks like it was vandalized. A representative spoke with me ,,at that time I was told they didn't have a smaller truck?When in fact a supervisor for Putnam county public works mention the smaller truck because he has seen it.
My wife and I, bought this house to get away from **********************,,We were unaware of the bullying by waste pro i have never seen such disrespect for private property, and a disregard for do the right thing,,,we are in our 70s,,and have lived many places in Florida,,The vandalism that this company, ,is getting away with, is a shameful ,,We now have a fence installed for our dogs,,Before waste pro,destroys our 8k of fence, and we get a lawyer involved, there must be a solution.
Business Response
Date: 03/11/2025
The customer was requesting us not to come down their street or use a smaller truck, unfortunately we went and spoke with neighbors to see if we could have them place their trash cans at a community stop but the neighbors did not want to do that since most of them are senior and they have no issues. We will continue to service the neighborhood and be mindful that the homeowner has installed a fence. These streets are only wide enough for one car at a time, so it does make it challenging from time to time.Customer Answer
Date: 03/12/2025
There are several other neighbors,who are tired of the trash trucks destroying the neighborhood,,they will be in contact as well,,
as far as my fence it is our right,as home owners,,we have dogs, that requires a fence,,One of our neighbors had the fence company install
4x4 post around the mailbox's to keep The trash truck from hitting them,which happens often,,As far as a community trash pic up,goes,,
yes there are elderly people,BUT,, they have family that,, takes out the trash and watches them,,there are only 2 other homes,beside ours,Dont see a real problem ,And on that note its not there property thats being vandalized,,There needs to be a solution to this vandalism,,waste pro has a history of bullish behavior,So the supervisor of the public works dept,for *************,, who told me he has seen a smaller trash truck in smaller neighborhoods,was lying?there are smaller vehicles
that can be used,waste pro can not have untrained drivers operating these huge trucks in such a small area,,its a disaster,and uncalled for,,Respect should be IN waste pros vocabulary /dialog,,Our homes are bought and tended with our hard earned money,,Waste Pro needs to be respectful of people
,What would happen,,IF the shoe was on the other foot? What if there property were being vandalize ,,? how would they feel,,?
Customer Answer
Date: 03/12/2025
Complaint: 22936400
I am rejecting this response because:
Sincerely,
**** NefCustomer Answer
Date: 03/13/2025
nothing has been resolved,huge trucks on a one lane road destroying private property,deliberate destruction of public or PRIVATE property is the definition of vandalism,,our pictures clearly show this,,waste pro has the ability to use smaller trucks,,they choose not tooCustomer Answer
Date: 03/13/2025
Date Sent: 3/13/2025 4:01:21 AM
nothing has been resolved,huge trucks on a one lane road destroying private property,deliberate destruction of public or PRIVATE property is the definition of vandalism,,our pictures clearly show this,,waste pro has the ability to use smaller trucks,,they choose not tooBusiness Response
Date: 03/21/2025
Waste Pro will continue to monitor this situation in addition to our third eye camera system on the truck. Please let us know of any further situation. Thank you.Initial Complaint
Date:02/08/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
We engaged services and were billed on 11/29/2024 and after no services were ever provided we have been requesting a FULL refund since mid-December. After multiple phone calls and complaints we finally received a check dated 1/21/2025 for a partial refund. As we never received any services we believe we should receive a full and complete refund.Business Response
Date: 02/10/2025
The accounting department was not aware we were to be refunding her full payment made, she was refunded the credit balance at the time on the account. I have asked accounting to refund her the additional $11.08 and it will process in this weeks check run.Customer Answer
Date: 02/10/2025
Complaint: 22915754
I am rejecting this response because: I was told for over a month that I would be getting a refund any day now so I will not be satisfied until I actually receive in hand the full amount.
Sincerely,
****** *******Business Response
Date: 03/04/2025
Our records show that the payment processed on 2/12. Check #********** dated 2/12/25 Amount $11.08Initial Complaint
Date:01/31/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Canceled service September 2024 and have not received my refund check after many calls (more than 10 times at least)They always tell me they will be sending out my check but nothing and still nothing 5 months later.Business Response
Date: 02/10/2025
Her refund check was mailed out on 1-31-2025 in the amount of $14.35
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