Complaints

This profile includes complaints for Livingston Family Communities's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Livingston Family Communities

  15812 Livingston Ave Lutz, FL 33559-3759

• 

  Livingston Family Communities

  1971 W Lumsden Rd STE 340 Brandon, FL 33511-8820

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:06/07/2024

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I rented a mobile home on **************************************************** from 8/7/2021 to 3/9/2024. I provided the required notice to vacate on 2/23/2024 via certified mail, 15 days prior vacating as required by my lease. I included the details required including a forwarding address where to send the initial rental deposit refund. On 3/8/2024 I conducted a walkout with ********, property manager. She took photos and I took photos of the condition I left the mobile home and I handed her the keys to the property, Per my lease refund for deposits are processed weekly. I have not received a refund nor an explanation why my refund has not been sent. I sent a follow up letter on 4/9/2024 demand for deposit. Again I did not receive any response. I called ************* the week of 5/13/2024 3 times inquiring why my refund had not been sentt as it had now been over 60 days since I vacated the premises, I was told that my information had been submitted to higher management because my rental file had not been located initially but then afteri it had and I would get a return call in a week. It has now been 2 weeks and I have called several times and I keep getting told that I have to wait for a call. I am requesting my rental deposit refund as it is now almost 90 days since I vacated the property.

• Initial Complaint

  Date:08/30/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Firstly when we moved in we were promised a bigger place which was never given to us, we cleaned up the absolute disaster that was the mobile home we got. They said they offered pest control only ever got it twice in the year and a half we were there. Our heat and AC has been on and off broken for a year they rarely answer our calls to fix it and it never stays working long. It's broken currently and the park manager would rather worry about my cats than fix it this is unacceptable, we did as she asked but we have been in a 90 degree House for almost two weeks. she shows up with no warning and we work overnights so she comes when we're sleeping and gets mad when we don't just let her in. We're two girls who live alone and she lets whoever in with absolutely no warning. They're also posting fake pictures on renting sites trying to get people that stay there.

  Business Response

  Date: 09/13/2022

  ****************** - Managers do pest control monthly but if no one is home or they refuse entry then it does not happen, however tenants can request directly with the manager at any time. Your air conditioner has been fixed prior to this complaint. All tenants are allowed up to two animals on the property. You did pay for two, but have four residing in the unit. This is against your lease agreement. Also, you are to keep your area on the outside tidy and you have been given notice to clean up your area. In order for us to assist with any work orders you will need to make arrangements with the manager to figure out a good time to come in and take care of them. 

• Initial Complaint

  Date:06/15/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My niece ****** ***** was a tenant in Livingston Family Communities' Martha Circle Community in Lutz last year. She and her family vacated your property in July 2021 and at that time was promised by the Property Manager that we would receive a check for the deposit within 6 weeks. Ms. ***** asked that the check be sent to me because I fronted the money for this deposit. After the requisite time passed, we began calling and emailing to check on the status of the refund. My emails went unanswered and my phone messages were never returned. Often I was unable to leave a message because the "mailbox (was) full." I recently sent a letter via certified mail again requesting a refund of $1130.42 out of the original $1926.90 deposit. This certified letter was sent to the address that you have listed for them and was returned listing "Vacant" as the reason. We would appreciate any help that you can give to return this money. These folks rent substandard homes which are rat and bug infested, and when something breaks, they refuse to do anything about it. For example, my niece and her family rented a unit with two bathrooms, one of which was never usable. They prey upon people down on their luck and use numerous tactics to avoid returning their hard-earned money when it's owed. I am seeking the return of this deposit so that I can use it to help out with my 4-year-old grand-niece. Thanks so much for your help.

  Business Response

  Date: 06/20/2022

  Business Response /* (1000, 5, 2022/06/20) */ Ms. ********* - We issued a refund back in August and sent it to *** ********* *** ***** SC XXXXX per the instructions on the letter It was returned to us and we did not have a different forwarding address. We will go ahead and reissue that check to the address attached. The check will need to be made out to ***** ***** as she was the lease holder. : **** ****** **** XXXXX North Charleston, SC Consumer Response /* (2000, 7, 2022/06/24) */ (The consumer indicated he/she ACCEPTED the response from the business.) I look forward to receiving the check. However, I find it curious that the original check was returned since we still receive mail at the first address where the check was supposedly sent to last August. If that was the case, why weren't my phone messages or emails inquiring about the refund returned to apprise me that a check was sent and subsequently mailed back to you? Please let me know when I might expect the new one so we can look for it. Thank you. Consumer Response /* (2000, 14, 2022/06/28) */ (The consumer indicated he/she ACCEPTED the response from the business.) Because its a holiday, we will be out of town until the 5th. Please set the delivery date for the 5th or later. I trust the check is for the full amount owed. Consumer Response /* (2000, 14, 2022/06/28) */ (The consumer indicated he/she ACCEPTED the response from the business.) Because its a holiday, we will be out of town until the 5th. Please set the delivery date for the 5th or later. I trust the check is for the full amount owed. Consumer Response /* (3000, 20, 2022/07/05) */ ***Document Attached*** The certified number provided is incorrect so there is no way to track the check.I hope that it is on the way but my informed delivery has not alerted me that the delivery of this certified letter is impending. Since communication with this business is impossible, there is no way to contact them directly. I am concerned that perhaps this dispute may not have been resolved after all. Thanks for your help. Business Response /* (4000, 22, 2022/07/07) */ Tracking # is the correct # however due to the holiday the check has not been cut yet. It will done and mailed out tomorrow 7/8/22. Apologize for the delay. Consumer Response /* (4200, 24, 2022/07/12) */ (The consumer indicated he/she DID NOT accept the response from the business.) Please ask for re-delivery of check on Monday, July 18. We changed our vacation from last week so we could receive the check but it wasn't sent then. The tracking number provided was not valid before we left. Informed delivery says it will be delivered today.Thanks. Business Response /* (4000, 26, 2022/07/13) */ Good morning - we are unable to ask for a re-delivery. When you get back from vacation you will need to go to your post office - they will hold it there before sending it back. Thank you Consumer Response /* (4200, 28, 2022/07/16) */ (The consumer indicated he/she DID NOT accept the response from the business.) Having sent certified mail in the past, I know that the past office will send a request for a re-delivery date. That said, if the post office holds the mail, why was your check returned to you last summer? I will check with my post office when we return, but I will leave this dispute open until I have the check for the proper amount in hand. Thanks. Consumer Response /* (3000, 31, 2022/07/28) */ We received the deposit check refund yesterday after several delivery delays. There was a deduction of $345 for painting and cleaning, to which we have strongly objected. My niece and her family left the property in much better condition than they found it when they moved in and painting and cleaning should not have been necessary outside of what is usually needed for the turn-over of any rental property. In addition, we were not informed that such fees would be incurred until almost a year later so that we could dispute them in a timely manner even though they had a forwarding addresses and phone numbers. As they requested, we have sent a written objection to the address that they provided. Business Response /* (4000, 33, 2022/08/04) */ Ms. ********* - your niece Ms. ***** was fully aware of the fees that would be taken out for painting and cleaning of the unit because they are on the first page of the lease that she signed. The refund amount that was sent to Ms. ***** is the final amount that will be refunded back.

• Initial Complaint

  Date:06/06/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have made several attempts to receive my holding deposit back in the amount of $500 and no one is providing me with an actual reason why they are holding it. I spoke to the lady who I filed my application with and she told me I did everything that was requested of me. Once I gave this company my $500 I never heard from them again. About a week past and I rented a new place that was available now and when I contacted them back and asked how to receive my deposit back all they said is I had to mail a letter explaining my situation and I should receive my deposit back. I received a letter saying that I forfeit in my part deposit because I did not follow through which is a complete lie I followed through 100% and the only reason I'm not living at this place is because they did not have a trailer available before I found another place to live that does not give him the right to withhold my $500... $70 of the $500 t was for a credit report no one contacted me to even discuss the Credit report which is the reason why I would like to be refunded the full $500 you didn't have a place available for me to rent, I found a place that was available and that does not give you the right to keep my $500.

  Business Response

  Date: 08/12/2022

  Business Response /* (1000, 5, 2022/06/07) */ Ms. ****** - We did receive your letter May 17. We did send a letter to you on 5/27 to the address that you have provided. Please see the attached copy of the hold deposit that you signed on 4/20/22. It says that it can take up to eight weeks to find you a unit. You sent the letter on May 6th, only two weeks after signing the agreement therefore you are ineligible to receive a hold deposit because you did not comply with the terms of the agreement. Consumer Response /* (3000, 12, 2022/06/25) */ you didn't perform a credit check on me. That was $70 of my $500 deposit. I was misled when I signed my application by the leasing agent. The leasing agent told me that it should be about a week and I would have a rental. I found another rental that was available sooner than what you had to be offered that is the only reason I didn't rent from you. Please refund me my full $500 deposit . These are very unethical business practices. If the agent would've told me I had to wa up to eight weeks to receive a rental or lose my money do you actually think I would've given you any of my money? This is a rental scam. Consumer Response /* (3000, 13, 2022/06/25) */ I wasn't notified of a response. I was And I don't need a place to live I was in this leg when I filled out my application by your staff we told me I would have a place within a week.Ifound a place to live before you had one available. How does that give you the right to keep my deposit. I would want my full deposit back. Consumer Response /* (3000, 14, 2022/06/27) */ This company mislead me when I signed agreement. The leasing agent told me it would be a week before they had an available unit. I told the leasing agent I was in dire need of a place to live. They are keeping my deposit of $430 and $70 for a credit check that was never done. I want a full refund of $500 only thing I did was find a place available before they had one to offer me that is not giving the right to keep my money. Please refund me before $500. This is very much a rental scam. Taking a vantage of people that need a place to live right away and then not coming through on their end because they didn't have a place available right away very misleading shady it won't respond to any of my phone calls. Business Response /* (4000, 16, 2022/07/05) */ Ms ******, please see attached hold deposit agreement initialed and signed by you. Highlighted area at the bottom clearly stating that it could be up to 8 weeks for a unit to become available and that the hold deposit is non refundable unless after 8 weeks no vacant unit became available. It is not our fault you choose to rent somewhere else prior to the 8 weeks. We will however in good faith refund 50% of your hold deposit, $200. Please confirm address to mail your refund to Consumer Response /* (4200, 20, 2022/07/07) */ (The consumer indicated he/she DID NOT accept the response from the business.) The conversation I had with your leasing agent were I was mislead to thinking you would have an available unit within a week was recorded by your company. I'm 100% sure, if you pull the recording you will hear how I was mislead into giving you $430 for a rental that was never available. Please provide me proof of when of when I was contacted and offered a rental. Please provide me proof that the $70 I gave you was actually used for a credit check. Please provide me proof of the date that an actual rental was available and someone called me to offer me a rental. I have called your company many times and left many voicemails, no one has yet to return 1 of my phone call. I will not accept anything but a full refund of $500. You took my money and ran with it. I still haven't been contacted by anyone and the only way I can get a response is by using the BBB. Please do the right thing and give me back alllll of my money! Business Response /* (4000, 22, 2022/07/12) */ You sent your request in on the 6th of May. You gave us two weeks to find a unit when it clearly states that it can take up to 8 weeks. You were not called about a unit within the two weeks because one was not available at that time. The hold deposit you signed states that it is a non refundable deposit unless it is after 8 weeks. You did not give us 8 weeks therefore your deposit is non refundable. However, we will make an exception and refund you 50% of your deposit which is $200.00. Credit application fees are non refundable and we did run a credit check on the same day you signed your hold deposit form 4/20/22. We will send your check to ***** Hazen Ave Thonotosassa, FL *****. Consumer Response /* (4200, 24, 2022/07/15) */ (The consumer indicated he/she DID NOT accept the response from the business.) I want a refund of my whole deposit $430, plus the $70 for a credit check that was never done. I'm on a month to month lease at my new place. I could have rented from you, if someone would have ever reached out to me. I called your company no less than 30 times trying to get someone to explain my options. Your leasing agent mislead me to believe I would have a rental within a week of me signing that form. Where is the video recorded our conversation??? Please when did you reach out to me and offer a rental? When did you contact me to discuss my credit report? When did anyone from your company ever try to reach me? You took my money and never planned on offering me a place to rent. It's July 15th, I have been trying to get this resolved for 2 months. I want a refund of my whole holding deposit. This is absolutely unnecessary and unprofessional that you make people go through this to get their money back. I will not except a refund for less than $430 and I would also like proof that my credit check was done on the date that you said it was done and if not I would like a refund of the $70 as well. If you would correctly teach your staff to be upfront and honest about the actual 8 week wait for a rental and the fact that nobody from your company will actually contact you to discuss your options, we wouldn't be in the situation. Once again what date was there a rental available and what date was I contacted to discuss my options? i've attached a copy of the receipt for my holding deposit because you keep getting the amount incorrect and when you issue my check I wanna make sure you issue it for $430 not the amount that you keep listing. . Business Response /* (4000, 26, 2022/07/25) */ Ms. ****** - Our offer of your 50% refund stands. A $200.00 refund check will be placed in the mail. We will also be sending proof of your report being pulled to ***** hazen ave, Thonotosassa, FL *****. Consumer Response /* (4200, 28, 2022/08/01) */ (The consumer indicated he/she DID NOT accept the response from the business.) I'm requesting my full deposit back. You took my money with no intentions of renting to me. I was promised a rental within a week of signing paperwork. You never had a rental available. I wasn't contacted after signing paperwork. I called your company repeatedly. You scammed me out of $430. When I was advised to drive to your office for a refund slip, Your employee told me to writing a letter explaining why I needed my deposit back and mailing it to you. If your employee would have explained your policies correctly and not been misleading then I wouldn't have mailed you a notice requesting my deposit back. I would have waited the full 8 weeks and either rented from you or remained at my current residents. Once again please send me my full deposit back of $430! Either you intentionally took my money or you need to train your staff better. What date did you have a rental available? What date was I called and offered a rental? When will one of my phone calls be returned?