Complaints

This profile includes complaints for Morgan Exteriors, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Morgan Exteriors, Inc.

  15915 N Florida Ave Lutz, FL 33549-8105

  
• 

  Morgan Exteriors, Inc.

  6151 Lake Worth Rd Greenacres, FL 33463-3074

• 

  Morgan Exteriors, Inc.

  6151 Lake Worth Rd Greenacres, FL 33463-3074

• 

  Morgan Exteriors

  5220 Shad Rd #206 Jacksonville, FL 32257

• 

  Morgan Exteriors, Inc.

  6151 Lake Worth Rd Greenacres, FL 33463-3074

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:03/24/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We hired and paid for Morgan Exteriors to install a new side door in our garage last summer. The door is warranteed as is the work they performed to install it. They delayed the installment but eventually did it. However, after a rain storm, we noticed water coming in under the door which was the reason we originally needed to have the door fixed. After a month or more of calling and leaving messages, we finally got ahold of someone. They sent a technician out to look at the door and a flaw was documented on February 7th. No one called to schedule a technician to return and actually fix the door. After finally getting through to them, we were able to schedule a day and time for a repair, 3/21. After waiting for hours, we were told they were not going to come due to a priority job they needed to go to. We were rescheduled for the following day, 3/22. We have received no phone call and no one has showed to complete the warranteed repair. I left a message at the office which was not returned.

  

  Business Response

  Date: 04/02/2025

  We sincerely apologize for the delays and any frustration this has caused. Your satisfaction is very important to us, and we appreciate your patience as we work to resolve this issue.
  Unfortunately, our service technician, *******, was scheduled to come out on 3/21, but he did not show up or communicate with us. We later learned that he had to put his dog down that day, which was an unfortunate and emotional situation. However, we recognize that this does not excuse the inconvenience it caused you, and we sincerely apologize for the lack of communication and the delay in completing your repair.
  As discussed on the phone on 3/22, we scheduled a service appointment for 3/24 after 3:30 PM to accommodate your work schedule. ***** was also present to ensure that the garage side door was properly sealed with caulking to address the slight leaking issue.
  We truly appreciate your understanding and your willingness to update or remove your review once the job is completed to your satisfaction. Our goal is always to provide top-quality service and workmanship, and we are committed to making this right.
  If you have any further concerns, please don't hesitate to reach out.
  Best regards,

  Team Morgan

  
  

  Customer Answer

  Date: 04/05/2025

   
  Complaint: 23102947
  
  I am rejecting this response because:

  The issue is still not fixed and water continues to leak around the door. I attempted to upload a video of this occuring but it was too large to attach. Your technician ******* spoke to my husband and completed the repair. No other person was seen so I don't know who ***** is that you say checked the door. We waited the amount of time suggested by your technician for the work to set before testing it. As the work and door is waranteed, I look forward to hearing from you on when I can expect this to be corrected and resolved in a reasonable time frame as we have already waited an unacceptable amount of time. 
  
  Sincerely,
  
  *** **********

• Initial Complaint

  Date:03/06/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I contracted with Morgan Exteriors in October of 2024 to repair the damage to my fascia, soffits and gutters. It is now March of 2025 and I have not heard a word from them. I get no response to my phone calls or emails. In the mean time my home is sustaining more damage to exposed areas from the weather. I do not want to do any further business with this company. I want my contract cancelled.

  

  Business Response

  Date: 03/06/2025

  Dear Mr. ***************** understand your frustration and sincerely apologize for any inconvenience this delay has caused. Please know that we have had a few points of contact regarding your project and previously informed you about the delays caused by last years storms. Our team has been working diligently to catch up, and your project remains a priority.
  Your materials have already been ordered, and you are still within the parameters of your contract. If you do wish to cancel, we do have a cancellation policy in place that would need to be followed. Please feel free to reach out if you would like to discuss your options further.
  We appreciate your patience and the opportunity to make this right.
  Best regards,
  

  Team Morgan 

  Customer Answer

  Date: 03/10/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********. I have spoken to a representative over the phone. The cancellation police is that I would have to pay a 40% penalty fee.  That is excessive. So for now, it remains to be seen as to whether their performance will improve. I reserve the right to open another case if necessary.
  
  Sincerely,
  
  ******* **********

• Initial Complaint

  Date:01/24/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have been trying to get Morgan Exteriors to repair my windows since September 2023. My mother had new windows installed in the entire house in July 2014, and have a lifetime warranty. I have had nothing but excuses and problems from this company; there were several appointments where I was waiting for a tech to arrive that were no call/no show, then when someone did show up, they didn't know what they were here for, several other times they didn't have the right parts. 8/26/24, they had a group of techs that ruined two windows with a grinder, in their failed attempt to make "repairs." It took them 5 months to find another manufacturer to replace those two windows, that don't even match the rest of the house. They did not pull a permit to install those two new windows, because they stated it was a warranty replacement. I don't think that is correct. I still have two other windows that still need to be repaired; they are safety hazards, if you unlock the window, the top half will slam down and take your fingers off. They told me they cannot find the correct parts, because the manufacturer went out of business. If that is so, they owe me new windows. After the installer finished today, 1/22/25, I called their officed, spoke with a ******** or *******, now they are refusing to honor their warranty altogether. Some guy in the background yelled "you're not getting anything else free from us!" I want my windows operable; it clear they can't fix them, so they owe me new windows or a refund.

  

  Business Response

  Date: 02/04/2025

  Dear ******,
  We have reviewed our records and do not show a ****** ***** as a customer, but we do have a record of a customer at the address provided.
  The windows were originally installed in 2014over ten years ago. As a goodwill gesture, we replaced two of the six windows and even upgraded them to a better product at no cost. The remaining four windows do not show any manufacturer defects. They may alter slightly in appearance but still are in good working order. If you would like to replace the other four windows, we would be happy to offer pricing to accommodate you. Please let us know how youd like to proceed.
  Best regards,
  Team Morgan 

  Customer Answer

  Date: 02/07/2025

   
  Complaint: 22844747
  
  I am rejecting this response because:

  As previously explained, my parents are the homeowners/customer in their system, ***** and *********** ******. I am representing their interest in getting their windows fixed. There are notes in their system of my name and contact info. Yes, they recently replaced two (bedroom) windows that their techs destroyed last year. However, I still have two other windows that remain to be repaired or replaced; 1 bedroom and 1 kitchen window. I have called countless time over the past year and half; many visits and many excuses later, they still cannot find the correct parts to repair those two windows. They previously advised me the manufacturer of the original windows went out of business. If they cannot find the parts, they owe us two new windows. I will accept the same style they recently installed. These two windows are deemed a safety hazard; they are only held up by the locking mechanism. If you unlock it, the top half will slam down and could possibly take your finger off or shatter. 

  Sincerely,
  
  ****** *****

  

  Business Response

  Date: 02/18/2025

  Dear Mrs. ************ understand your concerns and appreciate your patience throughout this process. As previously stated, the windows in question are still in good working order, though they may have slight variations in appearance. They continue to function as intended.
  Please note that we will not be replacing any additional windows at no cost. Just because a repair does not meet your personal preference does not mean the window must be replaced. If you would like to replace the remaining four windows, we would be happy to offer special pricing to accommodate you.
  Please let us know how you would like to proceed.
  Best regards,

   

  Team Morgan 

  Customer Answer

  Date: 02/19/2025

   
  Complaint: 22844747
  
  I am rejecting this response because:
  

  I advised in my prior message, I will accept the style of the two new windows that have been installed in the master bedroom. I still have two other windows that remain to be fixed/replaced; one in the kitchen and another in the master bedroom. You stated you cannot find the correct parts for those windows as the manufacturer has gone out of business. You had 3 different window techs come out with pivot rods that do not even look close to what I have in my current windows and they even stated, they do not feel confident in using those pivot rods, as there is a reason it is shaped the way it is; the windows are very heavy and those metal pivot rods have bent/warped from the weight or have snapped. I will not accept parts that are not made for my windows as that is a safety hazard. Being you cannot find the correct parts to repair the windows, you must replace those two windows. 

  Sincerely,
  
  ****** *****

  

  Business Response

  Date: 02/20/2025

  Dear Mrs. **************** understand your concerns and appreciate your patience throughout this process. As previously stated, the windows in question are still in working order. 
  Also as stated previously, we will NOT be replacing any additional windows at no cost. 
  
  

  Customer Answer

  Date: 02/21/2025

   
  Complaint: 22844747
  
  I am rejecting this response because:

  I'm sorry you're having a hard time understanding the windows are NOT operable; they were never repaired and are only held up by the locking mechanism. Again, you had 3 different techs assess my windows, bring out different pivot rods and after they took apart my windows several times, they all said the parts would not work, and they wouldn't feel confident or comfortable installing an incorrect part because of the weight of the window itself. They all said the same thing, the windows need to be replaced; words even from your "best tech ****". I need to ask that you take your personal feelings out of this. You were paid a lot of money for windows, that have a warranty, in which you need to fulfill. Again, the windows DO NOT work. You cannot find the proper fitting parts. Your techs are unable and unwilling to repair the windows with the incorrect parts you keep sending out. I would like the owner to come look at my windows, so he can see for himself. Or just do the right thing and replace the two windows, so this can be done. 

  
  Sincerely,
  
  ****** *****

• Initial Complaint

  Date:11/15/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I had doors installed by Morgan Exteriors. The installer did a sloppy job and the doors didnt pass county inspection. It took 2 months and several phone calls initiated by me the customer to get them out to fix my doors. Now, 6 months later, Im fighting Morgan Exteriors to get the final inspection scheduled so that I dont get fined by my county.

  

  Business Response

  Date: 11/15/2024

  We sincerely apologize for the frustration youve experienced, and we appreciate the opportunity to address your concerns. We stand behind the quality of our work and are committed to resolving any issues.
  Regarding your project, we acknowledge the delays and understand how inconvenient this situation has been for you. However, there are key details wed like to clarify:
  We have been to your home multiple times, including for the final reinspection. Unfortunately, during that visit, the permit packet required for inspection was unavailable.
  The door installed was the exact model you selected. The threshold is slightly smaller than the original due to the door's design, but it matches the specifications you chose.
  Several scheduling challenges arose, including restricted availability to Thursdays and an appointment that had to be rescheduled due to a hurricane. Despite these setbacks, weve consistently tried to address the issues and move your project forward.
  We understand your frustration and regret that the experience has been stressful. As noted in our previous communication, weve left a message inviting you to reach out when youre ready to collaborate on resolving the remaining concerns.
  We value your feedback and are committed to ensuring the project is completed to your satisfaction. Please contact us directly so we can finalize any outstanding details.

• Initial Complaint

  Date:09/30/2024

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  July 26, 2024: We asked Morgan Exteriors to provide a proposal and financing option for siding. The sales **** *******, fully understood that we were seeking a proposal/financing option ONLY. This was blatantly clear. The proposal came out to $68K and there was NO approval or authorization from my household for them to commence work. Nor could they. They knew that my ability to say yes for them to start work was contingent on three things. 1). Foundation work needed completed first which was above and beyond the scope of what they do. They said it themselves that they wouldn't do siding unless this work was done. 2). We reside in a historical area in which all work performed needs to be approved by our historical society. 3) It was well understood that once we clear these hurdles, if we were interested in going forward with their $68K proposal, then we would be in contact. After ******* left my home, she sent me an email with a "contract." We didn't think anything of it because it was well known that we were seeking a proposal only. There is no way we would bind ourselves to $68K immediately right then and there without thinking about it. That doesn't make any sense.Sep 23, 2024: I receive a phone call from ***** with Morgan Exteriors. He has threatened me by saying that his company is now going to put a lien on my house because we signed a contract that was unbeknownst to us.I've been active-duty ********* for over 20 years. We are sickened by the fact we reached out to a contractor that now wants to behave as an unreasonable bully and threaten our physical, mental, and financial well-being. No work was done or could have been done. No payment was provided. No siding colors were chosen. There is nothing that warrants this unnecessary stress placed on my family. Nothing was ever expected to be binding. Now the sales *** is not communicating and we're afraid that we won't be able to sell our home in order to get to our next duty station.

  

  Business Response

  Date: 10/21/2024

  Thank you for bringing this matter to our attention. This complaint is for our Jacksonville office.  After reviewing your situation, we understand your concerns and sincerely apologize for any miscommunication regarding the proposal and contract process.
  Please rest assured that we have canceled your project and, as a gesture of goodwill, we have also waived the cancellation fee, which is outside of our normal protocol. We want to make sure you and your family experience no further stress or inconvenience as you prepare for your next duty station.
  We appreciate your service to our country and value your feedback. If you have any further questions or concerns, please feel free to reach out to us directly. We wish you all the best in your future endeavors.

• Initial Complaint

  Date:08/16/2024

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased windows from Morgan Exteriors in April of 2024. The total was $7500, I paid $4000 in cash and financed the remaining $3500 which I was told by their sales rep ****** was interest free for 1 year. Unknown to me the loan was given to ******************* who is now charging me interest and finance charges. I contacted Morgan to resolve this but was told it's not their problem, Before I realized there was an issue I sent a payment of $200 which was returned to my bank saying Refused by ******. I have tried contacting ******************* but can not get beyond customer service to speak to someone about this. I have numerous emails between myself and Morgan Exteriors which I'm not sure how to attach, indicating their refusal to help. What can I do?

  

  Business Response

  Date: 08/21/2024

  Thank you for being a valued Morgan Exteriors customer. We hope you are happy with your window installation.
  We understand your concerns regarding the financing and sincerely apologize for any frustration this has caused. Our records show that we have made several attempts to assist you with this matter. Most recently, on 8/20, we provided you with the direct contact number for Service Finance *************) to help you resolve the payment issue. As your financial institution, they should be able to assist you in making your payment.
  We appreciate your patience and understanding as you work with them to resolve this issue. If theres anything further we can do to assist, please let us know. Thank you again for choosing Morgan Exteriors.

  Customer Answer

  Date: 08/22/2024

   
  Complaint: 22149381
  
  I am rejecting this response because: My purchase was made through Morgan Exteriors who in turn entered my loan with Service Finance without my knowledge or consent. They have contacted the company on my behalf but made no effort to correct the misinformation from Service Finance regarding what I was told by their salesman that it was to be interest free for 1 year. How is this not their responsibility? 
  
  Sincerely,
  
  ***********************

  

  Business Response

  Date: 09/03/2024

  As previously stated.

  We are not the financial institution and the documents that you signed from Service Finance have exact details of the loan you received for your project. Morgan Exteriors is 100% transparent in this . We t**** you for being a valued Morgan Exteriors customer. We hope you are happy with your window installation.We understand your concerns regarding the financing and sincerely apologize for any frustration this has caused. Our records show that we have made several attempts to assist you with this matter. Most recently, on 8/20, we provided you with the direct contact number for Service Finance *************) to help you resolve the payment issue. As your financial institution, they should be able to assist you in making your payment.We appreciate your patience and understanding as you work with them to resolve this issue. If theres anything further we can do to assist, please let us know. Thank you again for choosing Morgan Exteriors.

  Customer Answer

  Date: 09/09/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***********************

• Initial Complaint

  Date:07/31/2024

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We asked the. Company to allow us to cancel our agreement or offer a reasonable solution?

  

  Business Response

  Date: 08/07/2024

  
  Thank you for bringing your concerns to our attention. I would like to provide some clarity on the situation regarding your project.
  Your project was sold on 4/6/2024, and we spoke with you three days later about a potential roofing project. One week after the sale, your product was ordered, and one month later, we attempted to schedule the installation. We made multiple calls and left several voicemails to arrange the installation, but unfortunately, we did not receive a response.
  Please note that the Florida recission law allows for a cancellation period of three days, after which the project cannot be canceled without incurring a cancellation fee. As your cancellation request was well beyond this period, we pursued the 40% late cancellation fee as outlined in our policy.
  We apologize for any inconvenience this may have caused and appreciate your understanding.
  Best regards,
  Team Morgan 

• Initial Complaint

  Date:07/18/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am having problems with getting Morgan to fix issues of the job they did for me.

  

  Business Response

  Date: 08/07/2024

  Thank you for sharing your feedback. We apologize for the issues you experienced with the completion of your job.
  According to the last notes in our database, our service team completed the project to *************************** satisfaction. If this is not the case, we would like to know so we can address any outstanding concerns.
  Once again, we apologize for the inconvenience and are committed to making this right. Please contact us directly so we can resolve this matter promptly.
  Best regards,

  Team Morgan 

  Customer Answer

  Date: 08/08/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *********************************

• Initial Complaint

  Date:05/28/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On October 21st ********************************************************************************************************************* returning to my home all windows were replaced except the bathroom window they gave me the run around saying the window was on back order but it still hasn't came in or been replaced to date

  

  Business Response

  Date: 06/27/2024

  Per the last notes in our customer database. This was a miscommunication and the Mr was going to be removing his complaint.  He was only charged for 10 windows. Not 11 

   

  Thank you  

  Team Morgan 

  Customer Answer

  Date: 06/29/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. ********************************* was very helping in resolving my issue 
  
  Sincerely,
  
  *******************************

• Initial Complaint

  Date:05/17/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a door from Morgan Exteriors in March 2023. The door was scheduled for initial delivery in August but subsequently delivered in October 2023. The door was installed and failed inspection by Orange County inspector. Morgan exteriors sent out the same people who installed the door to correct the failed install. The door did not open nor close properly . I reached back out to Morgan exteriors and they sent someone else out to correct. The door was not leveled and lock was not installed properly. Ive called Morgan exteriors again and reported to them the door does not operate properly. Once again they send a repair man out and he states that due to the first installation being improper this door would need to be reinstalled all over again but would try and fix the problem if possible. The installer informed Morgan Exteriors of the parts that would be needed for this door. Several times the installer returned to fix door with incorrect parts that were ordered by Morgan Exteriors. It is now May 2024 and Morgan Exteriors have yet to fix the door. *** reached out every month requesting management to call back but to no avail *************** does not return calls. *************************** has been assisting with the matter but does not follow through as well. Its been over a year and Im still going through this with Morgan Exteriors. My door does not operate properly. They do not return phone calls and are very hostile towards you because of your disappointment with there service.I spoke to *************** the manager a couple of times and he has not followed through on his word. *** stated he would get my door fixed and refund me some of my monies as of today none of that had happened. I called *************** twice this week and he declined to get on the phone requesting the the operator to tell me he will call me back next week. This company does not live up to its expectations. They take your make and thats it but give you a lifetime warranty however dont live up to it.

  

  Business Response

  Date: 05/21/2024

  Thank you for reaching out and sharing your concerns. We sincerely apologize for the delays and the inconvenience you have experienced with your door installation.
  We understand your frustration and regret that it has taken an extended period to obtain the correct parts from the manufacturer. Your project was initiated in March 2023, and we acknowledge that the initial installation and subsequent repairs have not met your expectations.
  Our records indicate numerous attempts to address the issues, including phone calls and emails between you and our office. Despite our efforts to rectify the problems, we recognize that the process has been longer than anticipated, and for that, we are truly sorry.
  To provide some context:
  The door was purchased in March ************************************************************************* October 2023.
  The door failed the inspection by the Orange County inspector, and subsequent repair attempts did not resolve the issues.
  Our team has made multiple visits to correct the installation, but the parts received from the manufacturer have been incorrect, causing further delays.
  The most recent repair was scheduled for 5/23/2024, to address the remaining issues with the strike plates and door lock.
  We understand your disappointment with the communication and the time it has taken to resolve these issues. Our team is committed to ensuring your door is fixed correctly, and we apologize for any perceived hostility during this process.
  We assure you that we are taking your concerns seriously and are working diligently to bring this matter to a satisfactory resolution. We will continue to follow up on this issue until it is fully resolved.
  If you have any further questions or need additional assistance, please do not hesitate to contact us . 

  Thank you again for being a valued customer 

  Team **********************