ComplaintsforDebt Collectors International Inc.

• Initial Complaint

  09/17/2024

  Complaint Type:

  Order Issues

  Status:

  Answered

  More info

  I contracted the company to do debt collection on 4 different accounts. The recovered ZERO I had requested a copy of my legal file that was been used that included a subpoena for a bank account. They refused to send it to me. They sat on this file for months and did nothing and sent me canned response of inaction. They denied to schedule a call with the lawyers I contested the charge on my account and now they won't send me the records of the file so I can continue with a legit company

  Business response

  09/18/2024

  This complainant  executed a contract with our office for collection services. On 1/4/2024 the customer advanced costs for enforcement actions on a claim. The law firm we assigned to the claim was advanced costs and took numerous actions to enforce the judgment. This client was provided evidence of all of these actions. This complainant has a very limited understanding of how the legal process works and commonly requested things to be done that do not exist as legal remedies for the enforcement of a judgment. 

  We demanded communications in writing with this client due to the brash, disrespectful and inappropriate manner in which he communicated with our staff. On August 30, 2024 he disputed the credit card transaction used to advance costs. At this point there is a balance owed to us of $775.00 for costs advanced from this payment he made. 

  As the complainant has not paid for services and has been quite frankly abhorrent in his communication with our female staff there will be no further services provided to, assistance given to or any other dealings whatsoever with this individual. We are currently considering the actions to recover the balance owed to our office as a result of the chargeback filed against the costs advanced.  

• Initial Complaint

  08/14/2024

  Complaint Type:

  Product Issues

  Status:

  Unanswered

  More info

  I have hired this debt collection agency to help me recover funds on two accounts. I have been given nothing but the runaround and one case nothing could happen with it and they will even refund me my thousand dollars for doing nothing so they have kept $1000 for That I have been trying to collect on for a plumbing job Ive done that I was never paid for now. I have sent this company numerous times the documentation that they have requested of me and they have verified with me that they have the documents so when I email them today, they sent me over the same exact email , requesting the same documents I have sent over five times they will not refund me a total of $2000. I have given them and Company is just horrible. I want to be done with this company and they are stealing my money because I cant do their job appropriately and , collect on the files Ive given them so we can go to court. This company has done nothing but to give me the runaround and pretty much tell me that I cannot get a refund and theyre keeping my money.

• Initial Complaint

  07/11/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I called them to get a collection on a **** favors, which I have 2 judgements on he owns me over *******. they told me it would cost ****** to get the collational. then a few days later I get a call from a **** who is a adjustors and wants more money, I told him I already paid and ask to speck with ******, I never got a call back. So I called the home office and asked for my money back, they transferred me to another person ******, he said they work the case for hours and said he would call me the next day to explain, he never called me back. they have not done anything for that money and never reach out to me it's been more than 2 weeks and no response I just want my money back.

  Business response

  07/11/2024

  The information provided in this complaint is not accurate. We received a collection file for this person on 6/7/2024. As indicated our pricing for his type of claim was $250.00 to place the claim and a contingency fee on recovery. We cannot disclose specific information relating to the debtor, however the customer was provided login credentials to our online platform where all activity can be tracked. 

  As the subject of this case is a consumer, there are limits to how frequently calls can be made. After 30 day passed and the mandatory fdcpa notice period expired we provided a cost quote to move the claim out of collections and through enforcement with one of our local attorneys. This pricing is on all documentation provided to this client when the account was sold. 

  Our contract allots our office 60 days to attempt to recover the account. If the consumer wants the account released now we will release it however they will not receive any refund as the have been provided the service and they were provided a copy of the skip report we pulled from Transunion which is what that cost covers. 

• Initial Complaint

  07/10/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  This company is operating on behalf of Yogi Colorado. Yogi Colorado charged me for services that were not rendered as a result of a cancelled program. I filed a dispute with my bank for the charge, and my bank investigated and concluded that my dispute was valid and charged back my requested amount. **** Colorado then hired this company to collect the money back and made a threatening phone call that I would have to pay the amount. When I called and offered to send the information from my bank stating that I had won the dispute, this company told me that my banks investigation was not legal, and that they would persist in trying to get the money back for Yogi Colorado. I have talked to my bank (***** Fargo) who assured me that this was legal and that what this company was doing was not correct. I want for this company to drop this case.

  Business response

  07/10/2024

  We cannot verify information relating to complaints on  consumer debts. If the complainant asked us to stop contacting them then they would not have had another contact by our company. When an individual alleges that a bank has favored in their side in a chargeback dispute, we notify the individual that a bank is not a court and a banks ruling in a dispute does not alter the legal standing of a debt in any way. If an individual disputed this type of account our office would notify the client of their rights to pursue the issue through local courts. Regardless the claim would be handled as a disputed account. 

  Customer response

  07/10/2024

   
  Complaint: 21970885
  
  I am rejecting this response because:

  The debt collection agency needs to validate my debt in order to continue to pursue a perceived debt. 

  To do so they have to work with ****************, by law. This is because once **************** resolves a dispute, and if the dispute is in favor of the complainant, the debt collector/Yogi Colorado would have to take up the issue with Weels Fargo as the complainant is no longer responsible for the transaction. 

  As such, I ask that you close any debt collection case with me and consult with Yogi Colorado to see if they would like to proceed with ***** Fargo.

  
  Sincerely,
  
  ***********************

  Business response

  07/17/2024

  Validation documents have been sent to this complainant by mail as is required by law. There is no law that requires the creditor to resolve a dispute with a customers bank. The transaction is still governed by the laws of specified venue in their contract. As we have stated this complainant will not be contacted as is their right and as they have requested but the creditor still has their right to pursue this through the specified venue. ***** in chargeback disputes are not courts, they do not have the ability to adjudicate disputes between parties. That right is reserved by a court of competent jurisdiction. 

  Customer response

  07/17/2024

   
  Complaint: 21970885
  
  I am rejecting this response because:

  Yogi Colorado cancelled their yoga teacher training program after one month of what was supposed to be a 4 month program. As such services were not rendered and so any contract was voided by Yogi Colorado. As such a refund was due. Yogi Colorado refused to issue a refund, and therefore I filed a dispute through my bank and after a 60 day investigation, my bank concluded that a partial refund was due for services not rendered by Yogi Colorado. 
  
  Sincerely,
  
  ***********************

• Initial Complaint

  07/10/2024

  Complaint Type:

  Order Issues

  Status:

  Answered

  More info

  I contacted this company in order to recover funds from a prior renter that were awarded in a court-ordered eviction ruling. The company explicitly stated that they would pursue the debtor through litigation and that an upfront fee would be all I would be responsible for paying directly. According to their salesperson, all other payments would be paid out of the proceeds recovered. I immediately had concerns. I received no communication from the company for a month after paying an initial fee. I contacted the company to inquire about next steps and was told that they were working on it. I eventually received instructions that directed me to a company developed portal that purportedly tracked actions taken on my account. After nearly 6 months of monitoring the portal, the only activity shown was that the company attempted to contact the debtor by phone with no response. I called the company to inquire about when they would escalate their attempts to contact the debtor only to be told that I needed to pay nearly $1000 dollars to the company to pursue any additional steps. I asked about receiving anything in writing that documented their process and justified the fee. In response, I was hung up on and no representative of the company has ever contacted me again. It has now been over 8 months that I paid the company a fee. I have never received any communication from the company and, it is questionable whether any action has ever been taken in my case. Furthermore, the information that I relied upon in contracting with the company was patently false. I can provide email communications supporting the truth of the allegations here. It is clear that the company has a pattern of behavior of making promises in order to make a sale that they do not stand behind.

  Business response

  07/25/2024

  Our office received an eviction judgment to collect by this client in November of 2023.Our office made attempts to collect this obligation within the bounds that the ***** allows. Our service is not a guarantee of any specific result and we use our efforts to try to secure payment. As it is evident that standard collection processes would not recover this debt we advised the client that they could choose to use one of the law firms we utilize in the debtors jurisdiction to try to enforce on the judgment. In this process the client was quoted a deposit towards costs for enforcement actions of $950.00. They elected not to proceed with this action. Considering we have exhausted normal collection efforts and the creditor does not want to use a local attorney for enforcement our file remains closed. 

  Customer response

  07/25/2024

   
  Complaint: 21967829
  
  I am rejecting this response because:

  Per the business's website:

  "Find out how we can help you recover the balance owed to you without you having to pay anything out of pocket." Furthermore, "Phase 1: Daily Phones Calls, Demand Letters, ..." Per their online portal, the business made only a few attempts to call and never sent a demand letter. The business has now turned off access to the portal, so I am currently unable to document this.

  Further, the site states "[e]xpect our collectors to place daily phone calls for the first 14 to 21 days in an attempt to contact the debtor." NO attempts were made until I repeatedly contacted the business to request action. All requested documents were provided to the business by November 8, 2023. After receiving no updates, I followed up with the business on November 8 and November 20. There was no indication that any action had been taken. On April 19, 2024, I checked the online portal and found that the last action on the case, a phone call, had been taken in December. During this time, I never received any communication from the business. Only after reaching out to find out why no efforts were being taken on my behalf, I was told that I would be required to pay $950 in order for the business to proceed. 

  Additionally, in contradiction to their sales pitch, I was required to pay a fee in excess of $100 in order for them to take my matter at all. 

  "Phase 2" The receiving attorney or one of his (note: apparently the business doesn't endorse the use of women attorneys) staff will immediately start attempting to contact the debtor via telephone. In addition to the series of letters." At no time was an attorney deployed on my matter. As a condition to any attorney employment, I was required to pay $950 in contradiction to information that I had been provided by the salesperson. 

  At no time did the company proactively contact me by phone, email, or mail. When I contacted the business on April 19, 2024 to inquire why no action was being taken on my behalf, I was connected with a contracted attorney and was told that further action would require me to pay $950. When I questioned the payment given their promise of no out of pocket costs, the staff person hung up on me. He later followed up with an email stating that I could pay $950 or the case would be closed.

  This business makes sales by offering the false promise of no fee collections and then conditions any action on the payment of multiple fees. I question whether ANY action was actually taken on my behalf. 

  I continue to request either reimbursement of the fee that I have paid or that the business follow through on the promise of pursuing a legitimate claim in accordance with what the business advertises as their practice.

  
  Sincerely,
  
  *********************

  Business response

  08/09/2024

  Our position has been stated. Additionally it should be clarified that ************** did not pay us for collection efforts. She paid for the skip trace report which was provided in November of 2023. An updated report was emailed to this individual this morning so they have now received two reports without additional charges. Confirmation of this is attached. Regardless our file remains closed. We will not continue servicing a client that conducts themselves in this manner. 

  It is additionally important to point out that all of our informational packets and agreement packets outline additional costs for Phase 3. A copy is attached. 

  Customer response

  08/13/2024

   
  Complaint: 21967829
  
  I am rejecting this response because: If a consumer is not informed of these policies, or worse, is misinformed by business's representative as is my case, these policies are irrelevant and involve false advertising. As already demonstrated, none of these policies are included in the public information on the business's website. Nor are potential clients informed of these policies. Lastly, I did pay business for their services, contrary to their public statement on their website, that no payment would not be due until resolution. These funds should be immediately reimbursed or business should fulfill their contract as advertised.
  
  Sincerely,
  
  *********************

• Initial Complaint

  07/02/2024

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Answered

  More info

  On 6/11/24 I received email from *************************** with Debt Collectors International Inc. Saying I owed money for auto parts purchased. I paid when ordered. Owner said **** would be delivered in 2 weeks. 3 weeks later no hood. Tried to Contacted Owner and asked for refund. I sent emails and left phone msg's and 2 weeks later finally get a reply. Owner gave excuses about his phone and email systems are not working properly. I filed a dispute at this time. *************** Contacted me Saying I owed money. My Bank showed it paid. Bit my research I found on 8/2023 that my bank had taken the money back.Informed *************** I found this and I would get it paid. At time she called me a liar, thief and threatened me with federal charges, threatened to make sure she ruined my Credit Score and a couple of other allegations and slanderous remarks. Totally unprofessional when she started speaking to me common threatening and making allegations. Company Owned by *************************** but there's no email or phone contact number for him. There is also no generic email address for the company so anyone can contact them. I called their number several times and left msgs as no one answers the phone. I've yet to receive any reply via phone. Only indignant threatening emails from ***************************. She even made remarks about if I even had money to pay my bills. I sent check via USPS Registered/ Certified on 6/20/24. Owner received it on 6/26/24.I believe this so called Company to.be bogus and corrupt.I'd warn Everyone not to do business with said Company. V/R ****

  Business response

  07/03/2024

  ******************** has misconstrued the facts of this issue. The first important fact to note is this is not a claim involving ********************. He placed an order with our client Night Motor Sport through an organization called KISS Service Dogs. Despite receiving the product from our client he charged back the credit card he used for the transaction. His intent was to obtain the product of our client under the guise of a non profit and then cancel the payment with his credit card. On June 10th of this year the "Non Profit" he ordered this product under was placed in collections. He has admitted in this complaint that he paid it on June 20, 2024 after the organization was placed in collections. 

  The facts are simple. 

  1. Order was placed.

  2. Order was received.

  3. Complainant charged the card back attempting to obtain the product without paying for it. 

  4. Was placed in collections and called out for this attempted fraud.

  5. Admitted in his own complaint that he was wrong and remedied the payment. 

• Initial Complaint

  06/11/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  On or about June 4, 2024, I enlisted the services of *********************, a collector at Debt Collectors International to handle one of my overdue accounts concerning my naturopathic practice, **************** Upon assigning him the account I requested for him to calculate the sum or percentages that would be due to his company since the overdue bills were processed in two parts. I specifically asked him to provide this information before moving forward on any collection efforts.I also requested that he inform me concerning his processes and procedures before contacting my client. For about a week I did not hear anything from him except I received an email with access to my DCI account. When I logged on there was no information available to me as to their plan of action or any other notes for that matter.A few days ago, my client calls me in an upset manner because they sent her a demand letter for the funds. However, they did not note the correct modalities for treatments. Instead, they told her the funds were being collected for tests. There were never any tests conducted.Since that time, I have not been able to reach ********************* via his personal email nor through the firm's email system. All correspondence keeps bouncing back to my email stating unable to deliver. I sent ********************* a cease and desist letter to the company's various social media accounts asking him to stop all collection efforts because I am not satisfied concerning the manner in which the company went about collecting the debt. The fact they did not consult with me first as requested has made me lose faith in their collection efforts.The patients I deal with are in the process of healing and require being dealt with in a diplomatic manner. I telephoned DCI on the morning of 6/11/2024 to let them know that I no longer wish to retain their services. They have alarmed my client in the worst possible way. They did not confer with me about their initial intentions or accurate sums of their payout.

  Business response

  06/20/2024

  The statements made by this person are factually incorrect. They executed an agreement with our office knowing the accounts were being placed in collections. That agreement is attached. We began collection efforts. The debtor contacted this client to pay. She then attempted to cancel the contract because the debtor indicated a willingness to pay. They have an invoice due to our office. We will pursue them for the fees we are due under the contractual agreement they made. They are abusing the BBB to avoid paying an commercially contracted obligation.

• Initial Complaint

  05/02/2024

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  My Business contracted with Debt Collectors International, **** and we had an oral agreement. When one of our invoices was discovered to have been sent to the them in error they sought to charge us for half of the amount of the invoice.We immediatley severed our agreement sent an email and received no acknowledgment of the email. We then sent a registered letter as well as a letter by regular mail and it was returned saying no such address existed.We simply want an ackowlegment by DCI that the agreement is now null and void.

  Business response

  05/31/2024

  The statements made by this complainant are false. They did execute a contract. This is not an oral agreement. Attached is the contract and the completion certificate. Additionally attached is the email of them placing the account with our office and the actual invoice placed for collections with the consumers information redacted to protect the consumers rights. We also did not bill them 50% as they allege. They were billed 10% as evidenced by our invoice which is also attached. This complainant has blatantly lied in this complaint about nearly every aspect and is verified with our attached documentation. We will not withdraw our billing and will be evaluating legal action for libel as they have made materially false statements in this complaint. I would expect that the BBB in its mission of being an arbitrar of truth will review the documentation attached to this complaint and ensure that this complaint is removed so that proven false accusations are not held against our business. This complaint is merely a pathetic excuse to avoid paying a contractually agreed fee. 

• Initial Complaint

  04/18/2024

  Complaint Type:

  Order Issues

  Status:

  Answered

  More info

  DCI consistently advertises themselves as a "no recovery, no fee" company. I have been under contract with them for 9 months for a debt recovery for a closed/settled court case where the debtor refuses to pay. They are now continuously demanding that I pay them money or they would close my case (extortion). Today, the reported owner of DCI "******" closed my account against my wishes because I refused to pay $1,000.

  Business response

  04/19/2024

  The request by this individual is obnoxious. We handle claims on a no recovery no fee basis. This complainant has not paid ** one cent for our efforts. We are not a guarantor of any specific result. As it became clear that the claim placed with our office would not pay the account voluntarily we assigned it to our affiliate law firm *******************************************************. They began collection efforts and when they could not resolve it amicably provided suit requirements. This was relayed to the complainant. They have the choice to decide to proceed or not. We presented them with the option and they chose not to proceed. As our efforts are exhausted there will be no further activity on this case and we will no longer be servicing this client. 

  Customer response

  04/19/2024

   
  Complaint: 21594169
  
  I am rejecting this response because:

  I REPEATEDLY advised DCI that I absolutely wanted to proceed with whatever needed to happen to obtain recovery, but they hung up in my face and closed the case because I refused to pay them, a "no recovery, NO FEE" company.  After advising me that they had everything they needed to proceed with property seizure, DCI demanded that I pay them $1,000 to proceed.  Again, per their marketing/advertising everywhere, they are a "no recovery, no fee" agency.  This is either false advertising or they should honor their claim.  If they proceed with seizure and recovery, any cost incurred would be covered by the recovered funds, which is EXACTLY how the process was consistently presented to me when establishing our relationship. DCI needs to continue this claim through completion, carrying the minimal costs incurred until funds are recovered.  Had DCI not been dragging this case out over a NINE MONTH period, I would have received the funds ordered by the court, DCI would have already been paid in full, and we would not be where we are today.

  
  Sincerely,
  
  *******************

  Business response

  04/19/2024

  Our material clearly states that if you decide to litigate a case the client is responsible for the costs associated with the action. WE WILL NOT BE REOPENING THIS FILE. We do not deal with dishonest clients and we will not be pressured in to doing anything that we did not agree to. Especially when its based on false pretenses and claims. This is our final response. Should the complainant disparage us further when our marketing material and our contract clearly dictates this we will consider our legal recourse in a libel suit. 

  Customer response

  04/19/2024

   
  Complaint: 21594169
  
  I am rejecting this response because:

  Multiple examples of DCI's referenced "marketing materials" are attached herewith, all very clearly stating their quite unambiguous "no recovery, no fee" promise, yet DCI continues to refuse to honor the letter and even the spirit of their claim unless I pay them $1,000.  Multiple individuals, named in my original BBB complaint, all threatened to close my 9 month case with them unless I paid them the money they were demanding.  This is the very definition of extortion and I am completely unphased and even a bit amused by the empty threats of legal action against me.  DCI needs to do the right thing and complete, in their words, the last/final step of the process and seize the debtor's assets to obtain the desired recovery and resulting funds due to all.

  
  Sincerely,
  
  *******************

• Initial Complaint

  03/17/2024

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  On or about February 5th, 2024, I paid $150.00 to Debt Collectors International, ***********************. I have heard nothing back from them and their email address is No Good! I would like a refund of the $150.00 I paid them thru ******************** Thank you.

  Business response

  03/18/2024

  Our office received a file from the complainant on 1/30/2024. We immediately began collection efforts. Contrary to the statements made by the complainant, **************** was provided an initial update of the account on February 5th by our intake director **********. Additionally, on January 30th, **************** was provided login credentials to access our online dashboard to review the activity on his account. **************** can contact our office at ************ and our administrative team can resend these credentials if **************** has misplaced them, 

  Customer response

  03/18/2024

   
  Complaint: 21446026
  
  I am rejecting this response because: They have taken $150.00 from me. I have received Nothing in return. I was told by ***********************, this would be a quick and easy situation. Nothing has happened. I would like a Refund of the $150.00 I paid them. Thank you.
  
  Sincerely,
  
  *******************

  Business response

  03/18/2024

  You will not be receiving a refund. You have materially lied in the BBB response claiming you have had no communication when we have online portal access logs, phone records and emails that prove otherwise. We have completely abided by the agreement executed with our office and are continuing to service the account. Your refusal to even contact us to address the truth of your allegations speaks volumes to the validity of your claims. 

  Customer response

  03/18/2024

   
  Complaint: 21446026
  
  I am rejecting this response because: **** ********* took $150.00, after *********************** Lied to me. These people took my money and have given me nothing. They SAY I lied to them???  They took my money!!  What did I lie about??? U people LIED to me!! I will file a complaint with the Flordia DA. Thank you.
  
  Sincerely,
  
  *******************

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩