Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:07/10/2024

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I contacted this company in order to recover funds from a prior renter that were awarded in a court-ordered eviction ruling. The company explicitly stated that they would pursue the debtor through litigation and that an upfront fee would be all I would be responsible for paying directly. According to their salesperson, all other payments would be paid out of the proceeds recovered. I immediately had concerns. I received no communication from the company for a month after paying an initial fee. I contacted the company to inquire about next steps and was told that they were working on it. I eventually received instructions that directed me to a company developed portal that purportedly tracked actions taken on my account. After nearly 6 months of monitoring the portal, the only activity shown was that the company attempted to contact the debtor by phone with no response. I called the company to inquire about when they would escalate their attempts to contact the debtor only to be told that I needed to pay nearly $1000 dollars to the company to pursue any additional steps. I asked about receiving anything in writing that documented their process and justified the fee. In response, I was hung up on and no representative of the company has ever contacted me again. It has now been over 8 months that I paid the company a fee. I have never received any communication from the company and, it is questionable whether any action has ever been taken in my case. Furthermore, the information that I relied upon in contracting with the company was patently false. I can provide email communications supporting the truth of the allegations here. It is clear that the company has a pattern of behavior of making promises in order to make a sale that they do not stand behind.

  Business Response

  Date: 07/25/2024

  Our office received an eviction judgment to collect by this client in November of 2023.Our office made attempts to collect this obligation within the bounds that the ***** allows. Our service is not a guarantee of any specific result and we use our efforts to try to secure payment. As it is evident that standard collection processes would not recover this debt we advised the client that they could choose to use one of the law firms we utilize in the debtors jurisdiction to try to enforce on the judgment. In this process the client was quoted a deposit towards costs for enforcement actions of $950.00. They elected not to proceed with this action. Considering we have exhausted normal collection efforts and the creditor does not want to use a local attorney for enforcement our file remains closed. 

  Customer Answer

  Date: 07/25/2024

   
  Complaint: 21967829
  
  I am rejecting this response because:

  Per the business's website:

  "Find out how we can help you recover the balance owed to you without you having to pay anything out of pocket." Furthermore, "Phase 1: Daily Phones Calls, Demand Letters, ..." Per their online portal, the business made only a few attempts to call and never sent a demand letter. The business has now turned off access to the portal, so I am currently unable to document this.

  Further, the site states "[e]xpect our collectors to place daily phone calls for the first 14 to 21 days in an attempt to contact the debtor." NO attempts were made until I repeatedly contacted the business to request action. All requested documents were provided to the business by November 8, 2023. After receiving no updates, I followed up with the business on November 8 and November 20. There was no indication that any action had been taken. On April 19, 2024, I checked the online portal and found that the last action on the case, a phone call, had been taken in December. During this time, I never received any communication from the business. Only after reaching out to find out why no efforts were being taken on my behalf, I was told that I would be required to pay $950 in order for the business to proceed. 

  Additionally, in contradiction to their sales pitch, I was required to pay a fee in excess of $100 in order for them to take my matter at all. 

  "Phase 2" The receiving attorney or one of his (note: apparently the business doesn't endorse the use of women attorneys) staff will immediately start attempting to contact the debtor via telephone. In addition to the series of letters." At no time was an attorney deployed on my matter. As a condition to any attorney employment, I was required to pay $950 in contradiction to information that I had been provided by the salesperson. 

  At no time did the company proactively contact me by phone, email, or mail. When I contacted the business on April 19, 2024 to inquire why no action was being taken on my behalf, I was connected with a contracted attorney and was told that further action would require me to pay $950. When I questioned the payment given their promise of no out of pocket costs, the staff person hung up on me. He later followed up with an email stating that I could pay $950 or the case would be closed.

  This business makes sales by offering the false promise of no fee collections and then conditions any action on the payment of multiple fees. I question whether ANY action was actually taken on my behalf. 

  I continue to request either reimbursement of the fee that I have paid or that the business follow through on the promise of pursuing a legitimate claim in accordance with what the business advertises as their practice.

  
  Sincerely,
  
  *********************

  Business Response

  Date: 08/09/2024

  Our position has been stated. Additionally it should be clarified that ************** did not pay us for collection efforts. She paid for the skip trace report which was provided in November of 2023. An updated report was emailed to this individual this morning so they have now received two reports without additional charges. Confirmation of this is attached. Regardless our file remains closed. We will not continue servicing a client that conducts themselves in this manner. 

  It is additionally important to point out that all of our informational packets and agreement packets outline additional costs for Phase 3. A copy is attached. 

  Customer Answer

  Date: 08/13/2024

   
  Complaint: 21967829
  
  I am rejecting this response because: If a consumer is not informed of these policies, or worse, is misinformed by business's representative as is my case, these policies are irrelevant and involve false advertising. As already demonstrated, none of these policies are included in the public information on the business's website. Nor are potential clients informed of these policies. Lastly, I did pay business for their services, contrary to their public statement on their website, that no payment would not be due until resolution. These funds should be immediately reimbursed or business should fulfill their contract as advertised.
  
  Sincerely,
  
  *********************

• Initial Complaint

  Date:07/02/2024

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 6/11/24 I received email from *************************** with Debt Collectors International Inc. Saying I owed money for auto parts purchased. I paid when ordered. Owner said **** would be delivered in 2 weeks. 3 weeks later no hood. Tried to Contacted Owner and asked for refund. I sent emails and left phone msg's and 2 weeks later finally get a reply. Owner gave excuses about his phone and email systems are not working properly. I filed a dispute at this time. *************** Contacted me Saying I owed money. My Bank showed it paid. Bit my research I found on 8/2023 that my bank had taken the money back.Informed *************** I found this and I would get it paid. At time she called me a liar, thief and threatened me with federal charges, threatened to make sure she ruined my Credit Score and a couple of other allegations and slanderous remarks. Totally unprofessional when she started speaking to me common threatening and making allegations. Company Owned by *************************** but there's no email or phone contact number for him. There is also no generic email address for the company so anyone can contact them. I called their number several times and left msgs as no one answers the phone. I've yet to receive any reply via phone. Only indignant threatening emails from ***************************. She even made remarks about if I even had money to pay my bills. I sent check via USPS Registered/ Certified on 6/20/24. Owner received it on 6/26/24.I believe this so called Company to.be bogus and corrupt.I'd warn Everyone not to do business with said Company. V/R ****

  Business Response

  Date: 07/03/2024

  ******************** has misconstrued the facts of this issue. The first important fact to note is this is not a claim involving ********************. He placed an order with our client Night Motor Sport through an organization called KISS Service Dogs. Despite receiving the product from our client he charged back the credit card he used for the transaction. His intent was to obtain the product of our client under the guise of a non profit and then cancel the payment with his credit card. On June 10th of this year the "Non Profit" he ordered this product under was placed in collections. He has admitted in this complaint that he paid it on June 20, 2024 after the organization was placed in collections. 

  The facts are simple. 

  1. Order was placed.

  2. Order was received.

  3. Complainant charged the card back attempting to obtain the product without paying for it. 

  4. Was placed in collections and called out for this attempted fraud.

  5. Admitted in his own complaint that he was wrong and remedied the payment. 

• Initial Complaint

  Date:06/11/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On or about June 4, 2024, I enlisted the services of *********************, a collector at Debt Collectors International to handle one of my overdue accounts concerning my naturopathic practice, **************** Upon assigning him the account I requested for him to calculate the sum or percentages that would be due to his company since the overdue bills were processed in two parts. I specifically asked him to provide this information before moving forward on any collection efforts.I also requested that he inform me concerning his processes and procedures before contacting my client. For about a week I did not hear anything from him except I received an email with access to my DCI account. When I logged on there was no information available to me as to their plan of action or any other notes for that matter.A few days ago, my client calls me in an upset manner because they sent her a demand letter for the funds. However, they did not note the correct modalities for treatments. Instead, they told her the funds were being collected for tests. There were never any tests conducted.Since that time, I have not been able to reach ********************* via his personal email nor through the firm's email system. All correspondence keeps bouncing back to my email stating unable to deliver. I sent ********************* a cease and desist letter to the company's various social media accounts asking him to stop all collection efforts because I am not satisfied concerning the manner in which the company went about collecting the debt. The fact they did not consult with me first as requested has made me lose faith in their collection efforts.The patients I deal with are in the process of healing and require being dealt with in a diplomatic manner. I telephoned DCI on the morning of 6/11/2024 to let them know that I no longer wish to retain their services. They have alarmed my client in the worst possible way. They did not confer with me about their initial intentions or accurate sums of their payout.

  Business Response

  Date: 06/20/2024

  The statements made by this person are factually incorrect. They executed an agreement with our office knowing the accounts were being placed in collections. That agreement is attached. We began collection efforts. The debtor contacted this client to pay. She then attempted to cancel the contract because the debtor indicated a willingness to pay. They have an invoice due to our office. We will pursue them for the fees we are due under the contractual agreement they made. They are abusing the BBB to avoid paying an commercially contracted obligation.

• Initial Complaint

  Date:05/02/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My Business contracted with Debt Collectors International, **** and we had an oral agreement. When one of our invoices was discovered to have been sent to the them in error they sought to charge us for half of the amount of the invoice.We immediatley severed our agreement sent an email and received no acknowledgment of the email. We then sent a registered letter as well as a letter by regular mail and it was returned saying no such address existed.We simply want an ackowlegment by DCI that the agreement is now null and void.

  Business Response

  Date: 05/31/2024

  The statements made by this complainant are false. They did execute a contract. This is not an oral agreement. Attached is the contract and the completion certificate. Additionally attached is the email of them placing the account with our office and the actual invoice placed for collections with the consumers information redacted to protect the consumers rights. We also did not bill them 50% as they allege. They were billed 10% as evidenced by our invoice which is also attached. This complainant has blatantly lied in this complaint about nearly every aspect and is verified with our attached documentation. We will not withdraw our billing and will be evaluating legal action for libel as they have made materially false statements in this complaint. I would expect that the BBB in its mission of being an arbitrar of truth will review the documentation attached to this complaint and ensure that this complaint is removed so that proven false accusations are not held against our business. This complaint is merely a pathetic excuse to avoid paying a contractually agreed fee. 

• Initial Complaint

  Date:04/18/2024

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  DCI consistently advertises themselves as a "no recovery, no fee" company. I have been under contract with them for 9 months for a debt recovery for a closed/settled court case where the debtor refuses to pay. They are now continuously demanding that I pay them money or they would close my case (extortion). Today, the reported owner of DCI "******" closed my account against my wishes because I refused to pay $1,000.

  Business Response

  Date: 04/19/2024

  The request by this individual is obnoxious. We handle claims on a no recovery no fee basis. This complainant has not paid ** one cent for our efforts. We are not a guarantor of any specific result. As it became clear that the claim placed with our office would not pay the account voluntarily we assigned it to our affiliate law firm *******************************************************. They began collection efforts and when they could not resolve it amicably provided suit requirements. This was relayed to the complainant. They have the choice to decide to proceed or not. We presented them with the option and they chose not to proceed. As our efforts are exhausted there will be no further activity on this case and we will no longer be servicing this client. 

  Customer Answer

  Date: 04/19/2024

   
  Complaint: 21594169
  
  I am rejecting this response because:

  I REPEATEDLY advised DCI that I absolutely wanted to proceed with whatever needed to happen to obtain recovery, but they hung up in my face and closed the case because I refused to pay them, a "no recovery, NO FEE" company.  After advising me that they had everything they needed to proceed with property seizure, DCI demanded that I pay them $1,000 to proceed.  Again, per their marketing/advertising everywhere, they are a "no recovery, no fee" agency.  This is either false advertising or they should honor their claim.  If they proceed with seizure and recovery, any cost incurred would be covered by the recovered funds, which is EXACTLY how the process was consistently presented to me when establishing our relationship. DCI needs to continue this claim through completion, carrying the minimal costs incurred until funds are recovered.  Had DCI not been dragging this case out over a NINE MONTH period, I would have received the funds ordered by the court, DCI would have already been paid in full, and we would not be where we are today.

  
  Sincerely,
  
  *******************

  Business Response

  Date: 04/19/2024

  Our material clearly states that if you decide to litigate a case the client is responsible for the costs associated with the action. WE WILL NOT BE REOPENING THIS FILE. We do not deal with dishonest clients and we will not be pressured in to doing anything that we did not agree to. Especially when its based on false pretenses and claims. This is our final response. Should the complainant disparage us further when our marketing material and our contract clearly dictates this we will consider our legal recourse in a libel suit. 

  Customer Answer

  Date: 04/19/2024

   
  Complaint: 21594169
  
  I am rejecting this response because:

  Multiple examples of DCI's referenced "marketing materials" are attached herewith, all very clearly stating their quite unambiguous "no recovery, no fee" promise, yet DCI continues to refuse to honor the letter and even the spirit of their claim unless I pay them $1,000.  Multiple individuals, named in my original BBB complaint, all threatened to close my 9 month case with them unless I paid them the money they were demanding.  This is the very definition of extortion and I am completely unphased and even a bit amused by the empty threats of legal action against me.  DCI needs to do the right thing and complete, in their words, the last/final step of the process and seize the debtor's assets to obtain the desired recovery and resulting funds due to all.

  
  Sincerely,
  
  *******************

• Initial Complaint

  Date:03/17/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On or about February 5th, 2024, I paid $150.00 to Debt Collectors International, ***********************. I have heard nothing back from them and their email address is No Good! I would like a refund of the $150.00 I paid them thru ******************** Thank you.

  Business Response

  Date: 03/18/2024

  Our office received a file from the complainant on 1/30/2024. We immediately began collection efforts. Contrary to the statements made by the complainant, **************** was provided an initial update of the account on February 5th by our intake director **********. Additionally, on January 30th, **************** was provided login credentials to access our online dashboard to review the activity on his account. **************** can contact our office at ************ and our administrative team can resend these credentials if **************** has misplaced them, 

  Customer Answer

  Date: 03/18/2024

   
  Complaint: 21446026
  
  I am rejecting this response because: They have taken $150.00 from me. I have received Nothing in return. I was told by ***********************, this would be a quick and easy situation. Nothing has happened. I would like a Refund of the $150.00 I paid them. Thank you.
  
  Sincerely,
  
  *******************

  Business Response

  Date: 03/18/2024

  You will not be receiving a refund. You have materially lied in the BBB response claiming you have had no communication when we have online portal access logs, phone records and emails that prove otherwise. We have completely abided by the agreement executed with our office and are continuing to service the account. Your refusal to even contact us to address the truth of your allegations speaks volumes to the validity of your claims. 

  Customer Answer

  Date: 03/18/2024

   
  Complaint: 21446026
  
  I am rejecting this response because: **** ********* took $150.00, after *********************** Lied to me. These people took my money and have given me nothing. They SAY I lied to them???  They took my money!!  What did I lie about??? U people LIED to me!! I will file a complaint with the Flordia DA. Thank you.
  
  Sincerely,
  
  *******************

• Initial Complaint

  Date:12/08/2023

  Type:Customer Service Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  A person from this company is calling me & saying that I am someone I am not, & insists that I owe them money. I am not the person they say I am & I would like them to stop calling me.

  Business Response

  Date: 12/11/2023

  This individual has the same name as their father. We contacted the number associated on their fathers report relating to an issue surrounding his company. As the individual confirmed they are not the party we are trying to reach the number was marked invalid in our system. They have not and will not be contacted again. 

  Customer Answer

  Date: 12/11/2023

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ** *****

• Initial Complaint

  Date:12/07/2023

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We hired Debt Collectors International to help us get money from a company that did not pay after services were rendered. The company went out of business and we asked them to collect the $10,000 owed to us. We were informed it would not be a problem to get the money from the owner. Their follow up and communication is extremely poor. DCI did not show us any proof that they even pursued getting our money back. Almost 12 months to the day from when we hired them and $1700 later, we receive an email "As the company is gone and this was for services for the company and client has no personal liability we suggest the file remain closed as there is nothing to be gotten by a closed corporation", No accountability, even when we voiced this concern in the beginning and they said it would not be a problem. They have stolen our money, no proof they even tried to get the money back owed to us and then blamed it on someone else.

  Business Response

  Date: 12/08/2023

  The statements made by the complainant are not correct. We received the file from them on 6/13/2023. It has not been 12 months that we have had their case it has not even been 6. During this entire duration the client has had access to our online portal which details all of the actions that were taken. On August 16, 2023 the claim was assigned to our affiliate law firm the Law Offices of **** * ****** ***. At the time of the assignment it was clear that the subject of their claim was no longer operating and had closed its doors. The complainant was made aware of this which is why we did not make a recommendation to immediately proceed. On August 25, 2023 costs were advanced by the client for further pursuit. It is important to note this is and advance towards a deposit of costs. This is not fees that we charged or the client was billed for our services. This client has paid nothing for our services. On August 29th the complainant forwarded additional documentation as it was vital to determine if any third party could be responsible considering the main party was out of business. 

  Our staff and our affiliate law thoroughly investigated this claim. We found multiple sister entities and trusts ran by the principals but there was nothing that would create personal liability against any entity besides the LLC that our client did business with. The complainant falsely believes that there are courses of action against these parties but there is not and this can be evidenced by the email the client sent to us alleging fraud, which he seems to do often.  

  At the request of the client we continued to ask our attorney to review options of collections. The client has a completely unrealistic understand of the law and would commonly make statements such as:

  "Well, go after the Executer of the trust. Trusts have obligations, and have to pay these obligations, just like taxes on income generated under the trust. Does not give them privilege to not pay these obligations when placed in a trust. The Executer of the trust has to fulfill these obligations, or they are held accountable."

  This of course is not an action that can be done as he had a simple business transaction with an LLC. 

  At no point has this client ever asked to close the file, asked for a return of the deposit they made in costs or asked us to stop working this file despite the fact that we have told him on numerous occasions the debt is uncollectible. Now instead of simply asking us to close the file and return his cost deposit, he has instead chosen to write a complaint that ignores all of the facts of how this file has been handled because he doesnt want to accept the truth of his case. It is ridiculous to state that he has had no proof of work when he has been forwarded and copied on dozens of emails with our law firm. 

  He can be upset by the fact that his debtor went out of business owing him $9862.38 but that is not our fault. We have also told him on numerous occasions that this was the case and despite this being the situation still utilized our attorney to explore every possible angle on this matter. The complainant was not refunded as we did not charge him anything for our service however his cost deposit was returned to the card he used to make the initial transaction. We are now exploring legal action against the complainant for making libelous statements in this review with the intent of maliciously harming our business. Libelous statements such as:

  -Received no proof of work (received direct forwarded communication from our attorney)

  -Requested their money back (Never once asked for a refund of costs)

  -Didnt receive updates (Dozens of updates are recorded)

  -Wasted 12 months with us (Has been a client for less than 6 months and advanced costs for less than 4)

  All 3 of these claims are blatantly false and we will seek whatever remedies are available to hold the complainant responsible for these actions. 

  Customer Answer

  Date: 12/08/2023

  DCI issued a refund at 5:30 am this morning and then responded to our complaint. While we have quite the rebuttal to the false information they provided to the BBB, we are satisfied with the refund and wish to no longer pursue the complaint. We have learned our lesson and will never use that company again.

• Initial Complaint

  Date:12/06/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I hired them to recover a 50,000+ judgement from a Massachusetts court for non payment of rent from a former tenant. I have provided them everything they have asked for. This was on April 18th. They refuse to take my calls now. When they did take my calls, they were rude and condescending and treated me like a debtor instead of the injured party that hired them. There have been NO status updates for months. The only time I received updates is when I would call them. Their agreement stated monthly updates. They requested $2500.00 from me, which I did pay so they could hire a lawyer in New York and have the judgement domesticated there. I spoke to the the President, Anthony P******, and he was even ruder than the rest and they now refuse to speak to me or send me any updates at all. I would like my money back so I can hire another firm.

  Business Response

  Date: 12/07/2023

  BBB
  1600 S. Grant St.
  Longwood FL, 32750
  
  RE: Complaint ID: ********
  
  December 7, 2023
  
  The claims made by the complainant on this file are categorically false on every basis and included is our response will be detailed evidence outlining how the claims made are false.
  
  We received a file for collections from this individual on April 18, 2023 relating to a judgment entered out of MA against an individual. For FDCPA purposes none of the information relating to the consumer debtor will be disclosed.
  
  After our initial efforts it was determined that the debtor would not pay the judgment voluntarily. As the debtor did not reside in MA the judgment had little to no enforcement value against the debtor who relocated to NY. We recommended on May 23, 2023 that the client proceed with domesticating the judgment in NY so enforcement actions could commence.
  
  The complainant indicated that at that time they did not have the funds necessary to take this action so we advised them we would be placing the file with our of our affiliate attorneys in NY to begin working on the claim until the cost requirements could be met.
  
  On June 5, 2023 the claim was assigned to attorney L. Blake ****** out of NY for collection efforts (Attachment 2).
  
  On June 6, 2023 we received an email confirming their office received the file (Attachment 3).
  
  On June 16, 2023 our attorney reviewed the file and indicated that the judgment needed to be domesticated to be enforceable in NY. We advised the complainant of this again and on July 13, 2023 they posted $2,500.00 in costs as requested for the domestication and enforcement of this file.
  
  On July 19, 2023 we advanced costs paid by the complainant to attorney L. Blake ******, our check number ******
  
  On August 10, 2023 we received and forwarded to attorney ** ***** ****** a copy of the exemplified judgment from the complainant which was needed to complete the domestication. This was sent using tracking number *********************** 
  
  On September 20, 2023 the complainant contacted our office in an irate and obnoxious manner and demanded a refund. We advised her that would not happen as our attorney already filed the domestication and contractually a claim cannot be withdrawn once assigned to an attorney as the attorney is contracted on a contingency basis. She was advised we would not tolerate obnoxious antics and she would need to contact our office in a respectable manner.
  
  On September 27, 2023 attorney ****** forwarded an email communication to our office and to the complainant confirming the domestication was completed and provided a copy of the domesticated judgment (Attachment 3).
  
  At this point the complainant was in direct communication with attorney ****** and receiving updates from their office. In addition to this, they had been provided access at the onset of the case login credentials to be able to track the claim using our online system (Attachment 4 and 5) which she accessed as early as April 18, 2023. Within this system the complainant is able to view reports reflecting all activity on the file. Attachment 6 reflects a copy of this report generated today.
  
  On November 7, 2023 we received an update on enforcement actions from attorney ****** in which he also provided a copy to the complainant (Attachment 7).
  
  The actions of the complainant in making blatantly false claims is abhorrent and unacceptable. We have instructed attorney ****** to file an appropriate lien on the case. We have done nothing but service this client and take the actions that we indicated we would. In less than 5 months the claim has been domesticated and is in the process of enforcement and the complainant has been made aware of this throughout the process. The complainant is not entitled to any form of a refund and will not be receiving one. In addition to this we are also now evaluating legal action for libel against the complainant for willingly and maliciously making false statements in a public forum to harm our company.
  
  Our office and Attorney ****** are entitled to the fees that will be earned in a successful collection on this matter. Both our office and attorney ****** work on a contingency basis. As we are not charging an hourly rate the client does not have the right to have us do the work and then decide to backout to avoid paying the contracted fees as the case nears a conclusion. Considering the evidence that has been provided in our response and that it can be clearly demonstrated that the complainant is making false claims I respectfully request that this entire complaint be disregarded and removed from the BBB profile of our office.
  
  Cordially,
  
  Anthony P******
  President
  Debt Collectors International, Inc.  

  Customer Answer

  Date: 12/14/2023

  
  Complaint: ********
  
  I am rejecting this response because: Their response proves everything I said.
  
  Sincerely,
  
  ********* *****

  Business Response

  Date: 01/03/2024

  I have outlined facts and specific information the complainant has provided nothing to their claims (which they cannot because they are false).

  Customer Answer

  Date: 01/03/2024

   
  Complaint: 20968874
  
  I am rejecting this response because:
  They claim they are doing things but there is absolutely no proof but their own notes. They REFUSE to Speak to me according to ******* himself.  I dont take their company notes as proof of anything, they are not trying to do to get my money back from the judgement and are rude and hostile, not professional at all. They just took money for the lawyer and have  done nothing I can prove, because I have seen nothing. When they wanted my business, they were very friendly and accommodating. As soon as they got it, they became rude when I did hear from them. There were supposed to be monthly updates, which I have never received to this day! Now, even here, they are trying to bully me. I did nothing wrong here, except hire them in good faith.

  Sincerely,
  
  *****************************

• Initial Complaint

  Date:11/07/2023

  Type:Billing Issues
  Status:

  UnresolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  DCI has been breaking all sorts of regulations regarding debt collection. They’ve been calling as early as 6am, calling friends and family, when told a payment cannot be paid, I am being threatened with added fees and employee starts getting aggressive. Ken L******* is the man who has been calling me nonstop and threatening me via phone and email with added fees, even after I’ve paid a sizeable sum to DCI

  Business Response

  Date: 11/07/2023

  Many of the statements made by the complainant are false. 

  1. Our office opens at 9:00 AM EST. All of the contact numbers for the person we are calling are Eastern time zoned numbers. No calls have been placed before this time. 

  2. ***** ***** is not the subject of our contact, ***** ***** operates a business called ******** *******. The debt is associated with product purchased by ******** they have not paid for. 

  3. Payments were being made however a payment was not made since September. We have contacted her business relating to this but she is never at her business. 

  4. Hanna is making this complaint to dissuade our client from pursuing this further. 

  This is not a complaint from a consumer, this is a business using this platform for consumers to gain an advantage for her business. 

  Business Response

  Date: 11/08/2023

  This file is regarding a balance incurred to Replogic, Inc. DBA Abound by the company ******** ********. Abound is a wholesaler to boutique stores. The merchandise was shipped to: 

   

  **** ******** ******** ***** ********* ** *****

   

  This is a commercial address for a strip mall. 

  Customer Answer

  Date: 11/09/2023

  
  Complaint: ********
  
  I am rejecting this response because: your information is incorrect. All items ordered from Abound were shipped directly to my home address for personal use. ******** ******* is not a business. 
  
  Sincerely,
  
  ***** *****