We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Windows

Eco Window Systems, LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Windows.

Complaints

Customer Complaints Summary

  • 8 total complaints in the last 3 years.
  • 2 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:09/05/2024

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I paid over $20,000 to have glass doors installed in 2022. All four glass panels began fogging (broken seals) in 2023. For over six months I have been trying to get the bad glass replaced. I finally received information from the manufacturer and they want me to pay $2200 in labor to have the glass replaced. They say that they will guarantee the glass for 26 years, but will not cover the installation cost. I am starting to think this company is a scam and that they plan to make money off of installing warrantied replacement products every few years. If I had known they had an F rating with the BBB I never would have bought their doors.

    Customer Answer

    Date: 09/05/2024

    The company has reduced my fees for warranty installation. I still think it is too much, but unless I want to replace the entire door, I have no choice but to use them for the replacement. I don't wish to pursue this complaint, but I will leave a poor review.

  • Initial Complaint

    Date:04/26/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    ******************* from Eco windows came out to assess a manufacturers defect on one of their windows which was purchased through ***** Hurricane Shutters and windows. The work order was ********. ******** was supposed to return to fix the damaged window and never did. We have placed multiple calls with EcoWindows with no response. HanesHurricane Shutters and Windows also tried to reach out to them on our behalf. We only want them to honor the warranty and repair the window before hurricane season. The window leaks. We were told by ******** that there was a missing piece.We have waiting for a few months now.

  • Initial Complaint

    Date:02/04/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Defective window provided to our contractor. The window was ordered in October 2023. Installation of the window was initiated on January 19, 2024. There are parts missing and the window cannot be used. We cannot close the permit out until the window is fixed. A request for service was placed for urgent correction of the problem. The company has not sent anyone out to fix the problem despite daily phone calls from the contractor.

  • Initial Complaint

    Date:12/19/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Don't even consider EcoWindows! Not fully ethical.I ordered an arched metal frame window and sliding metal frame doors (with side panels) from them and paid them the deposit on March 28, 2023 with a promised ***** week lead time (a promised July 4 - July 18 delivery that they said "We will probably beat."). Well, those dates came and went. Every time that I spoke to ************************* after late June he assured me that everything was on schedule. Until late August, when he informed me that they were holding the shipment until they had enough orders to fill a shipping container. Geez!Well, they finally came to do the installation on Sept 9, 2023... two months late already. And the lites on the glass paneled doors (pictures attached) did not align. They promised that they would (very important) and they specified that they would in the final approved technical drawings that they sent me.But, when they attempted the first installation on Sept 9 the panels did not align. They said that they didn't have the parts to correct it and that they would have to order them. They promised. I waited. Until, on Dec 11, they informed me that they had the parts but would not come out and install them until I had paid them in full for both the windows ($17,786... which I had done already) and the installation ($2,900). Regardless of whether the windows were fixed or the installation was complete.We are about to go to court. There is no dispute regarding what I will owe on completion of the job. Just whether or not they will show up to finish the job.Avoid EcoWindows! ************************* is more than a little bit shifty. There are multiple alternatives. And, so far, 5 months late and trying to extort a final payment pre-completion, they are not a company that I would do business with.*****************************, ************ Like Share ?Add a photo

  • Initial Complaint

    Date:08/09/2023

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered and fully paid front door, they promised me 6-8 week. None has reached out to me about the front door. No one has called me with a timeline. None told me that it will be delivered on this day or that date. When I called the dealer or sales rep(*****), I got no answer. I am sorry, but *********** has better customer service than Eco ************************* paid fully but they don't say or deliver my product. They are thief/

  • Initial Complaint

    Date:01/30/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    For less , than 2 years, there is second problem with window parts, which is not addressed.The first time it took 4 month to seal obvious defect in windows, causing water leaks inside apartment.now it is service 'PO ******' (, which for 3 weeks, neither installer , nor myself , can get hold of any responsible person at this manufacturer.On 8(!) out of 12 installed panels , rubber bottom sealer of window, got detached, and causing potential water and pollution inside apartment. Besides , windows itself is not sit as tight , as necessary - this is Miami hurricane zone ! Now , they refuse to provide necessary service and repair - no good.Please, investigate and advise...thanks *********************************

  • Initial Complaint

    Date:10/07/2022

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Hello, I hire R.M Windows *********************** to install your windows and most of have scratches and black marks. The company is located ****************************************** and the owner name is *************************** . I decided to go with eco brand because reputation however I was wrong and should gone with your competitor *************. He said he started claim for impact door that have a scratch that you see in the pictures but when you guys can me at ************ and come to my house at ******************************************************************* Im going to show the employee all the scratches and black marks. Im upset that new Windows and doors had defects on it and hoping the company does the right thing for the customer. I attached one picture with ******************** sticker so you guys can locate the order. Thank You

  • Initial Complaint

    Date:09/28/2022

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    This company is a complete sham. Will redirect you and waste your time/ not keep up with your customer service. Do not use them. My ******************** cracked shortly after install on a brand new house. Was told to contact installer and given the run around. Terrible quality and terrible customer service.

Eco Window Systems, LLC is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.