Business Profile

Credit Union

Space Coast Credit Union

This business is NOT BBB Accredited.

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Complaints

This profile includes complaints for Space Coast Credit Union's headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

93 total complaints in the last 3 years.
42 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:04/09/2025
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
My accounts were compromised and my transactions, banking information including paychecks, credit cards, ***** accounts were being downloaded for at 3 months without my knowledge.
Business Response
Date: 04/23/2025
Space Coast Credit Union takes member feedback seriously and we welcome the opportunity to respond to your concern submitted to the BBB on April 10, 2025. We have thoroughly reviewed the situation and **************** addressed it directly with the member on April 22, 2025 by way of letter. The letter should be received within the next 5 business days. In the interest of protecting the members confidentiality,we are not able to provide any details regarding our communications; however,we encourage the consumer to contact us directly if further assistance is needed.
We appreciate you bringing this issue to our attention.
Customer Answer
Date: 04/26/2025

Complaint: 23184902

I am rejecting this response because:

The letter did not contain any information regarding breach. I think breach occurred in ******* and/or ***************** *******. I still dont have information regarding fraudulent logins location or how my account was compromised? Why only one alert in 3 months? Disappointed in security that allowed the breach, and Broward customer service, not helpful??

Sincerely,

***** ******
Business Response
Date: 04/28/2025
Thank you for the notification that the consumer has posted additional correspondence regarding the complaint. As previously indicated, we did communicate with the consumer on April 22nd via letter, and weve made an ******* attempt to resolve the situation. At this time there is no new information that SCCU is at liberty to disclose, due to confidentiality. SCCU would appreciate BBBs assistance with closing this case.
Please advise.
Thank you,
Customer Answer
Date: 04/28/2025

Complaint: 23184902

I am rejecting this response because:

Sincerely,

***** ******
Customer Answer
Date: 04/28/2025
I have not received any information about where the breach occurred and why it took 3 months to get any type of alert. Id like to see where the logins were from? Did breach occur in Broward of **********?
Thank you.
Customer Answer
Date: 04/29/2025
Thank you for the information. The business is citing confidentiality but it was MY confidentiality that was breached and no information is provided on how, why or where, and since when this was occurring on my accounts. I am a long time accounts holder and business has not provided any information on what occurred and how my account, including password, security answers, zelle, and credit card information was breached. I give permission for this to be public as I am very disappointed with SCCU handling.
Customer Answer
Date: 05/03/2025
The business cites confidentiality as a reason for not giving details or information on what occurred for 3 months. However, it was my confidentiality that was breached without an explanation given. All my credit card information, **** ***** and *****.
Customer Answer
Date: 05/05/2025
The business cites confidentiality as a reason for not giving details or information on what occurred for 3 months. However, it was my confidentiality that was breached without an explanation given. All my credit card information, **** ***** and *****.
Business Response
Date: 05/05/2025
Thank you for the notification that the consumer has posted additional correspondence regarding the complaint. As previously indicated, we did communicate with the consumer on April 22, 2025 via letter, and weve made an ******* attempt to resolve the situation. At this time there is no new information that SCCU is at liberty to disclose, due to confidentiality. SCCU would appreciate BBBs assistance with closing this case.
Please advise.
Thank you,
Customer Answer
Date: 05/07/2025

Complaint: 23184902

I am rejecting this response because:

I have pending charges incurred due to the breach and still in the process of trying to resolve.

Sincerely,

***** ******
Initial Complaint
Date:04/09/2025
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I am writing to lodge a formal complaint against Space Coast Credit Union for their reckless and unlawful actions in handling an identity theft case involving a fraudulent credit card account opened under my name. I demand that the Better Business Bureau intervene and address these violations immediately.The account in question was opened using fraudulent information, and Space Coast Credit Union is in violation of the following laws:1.The Fair Credit Reporting Act (FCRA) (15 U.S.C. 1681 et seq.) This law ensures that individuals are not held liable for fraudulent accounts. By allowing the fraudulent account to remain open and reporting false information to credit agencies, Space Coast Credit Union has violated my rights under the ****, which includes ensuring accurate information is reported and promptly investigating disputes regarding fraud.2.The Fair Debt Collection Practices Act (*****) (15 U.S.C. 1692 et seq.) Space Coast Credit Unions failure to close this fraudulent account and the subsequent attempt to collect on it, despite being aware of the fraud, is in direct violation of this act. The ***** prohibits the collection of debt that is not owed by the *********** be very clear: the address listed on the application for this account was a *** PO Box, which is not a valid residential address and raises a significant red flag. Additionally, the phone number listed, ************, was confirmed as fraudulent through an investigation by the *** in collaboration with T-Mobile, who identified it as associated with a fraudulent T-Mobile account under my name.I demand that Space Coast Credit Union immediately close this fraudulent account, remove any and all negative reports related to it from my credit history, and cease any further attempts to collect on it. Furthermore, I insist that they provide written confirmation that they have corrected the situation.
Business Response
Date: 04/17/2025
Space Coast Credit Union takes member feedback seriously and we welcome the opportunity to respond to your concern submitted to the BBB on April 10, 2025. We have thoroughly reviewed the situation and **************** addressed it directly with the member on April 15, 2025 by way of letter. The letter should be received within the next 5 business days. In the interest of protecting the members confidentiality,we are not able to provide any details regarding our communications; however,we encourage the consumer to contact us directly if further assistance is needed.
We appreciate you bringing this issue to our attention.
Initial Complaint
Date:03/30/2025
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I find this account to be incorporated with inaccurate information, I strongly believe this to be misleading and misrepresentation of my credit history.
Business Response
Date: 04/07/2025
Space Coast Credit Union takes member feedback seriously and we welcome the opportunity to respond to your concern submitted to the BBB on March 31, 2025. We have thoroughly reviewed the situation and **************** addressed it directly with the member on April 04, 2025 by way of telephone. In the interest of protecting the members confidentiality,we are not able to provide any details regarding our communications; however,we encourage the consumer to contact us directly if further assistance is needed.
We appreciate you bringing this issue to our attention.
Initial Complaint
Date:03/13/2025
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I find this account to be incorporated with inaccurate information, I strongly believe this to be misleading and misrepresentation of my credit history.
Business Response
Date: 03/28/2025
Space Coast Credit Union takes member feedback seriously and we welcome the opportunity to respond to your concern submitted to the BBB on March 13, 2025. We have thoroughly reviewed the situation and **************** addressed it directly with the member on March 18, 2025 by way of letter. The letter should be received within the next 5 business days.> In the interest of protecting the members confidentiality,we are not able to provide any details regarding our communications; however,we encourage the consumer to contact us directly if further assistance is needed.
We appreciate you bringing this issue to our attention.
Initial Complaint
Date:03/06/2025
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Misleading Interest Rate on Home Equity Line of Credit I obtained a Home Equity Line of Credit from Space Coast Credit Union (SCCU) with a clearly stated interest rate of 4.2% per year, as shown on my online account and their website. However, I was shocked to receive my first statement and discover that **** is actually charging 1.5% per monthequivalent to an 18% annual rate.This constitutes false advertising and deceptive lending practices. Consumers deserve full transparency regarding interest rates before committing to financial agreements.I request an immediate resolution, including:1.A full refund of the excess interest charges,2.Future charges adjusted to 4.2% interest rate, and 3.A correction in SCCUs rate disclosures to ensure accuracy and honesty for all customers.
Business Response
Date: 03/20/2025
Space Coast Credit Union takes member feedback seriously and we welcome the opportunity to respond to your concern submitted to the BBB on March 07, 2025. We have thoroughly reviewed the situation and SCCUs Management addressed it directly with the member on March 19, 2025 by way of letter. The letter should be received within the next 5 business days.> In the interest of protecting the members confidentiality,we are not able to provide any details regarding our communications; however,we encourage the consumer to contact us directly if further assistance is needed.
We appreciate you bringing this issue to our attention.
Customer Answer
Date: 03/20/2025
Complaint: 23030642

There is still a discrepancy regarding the terms of my Principal and Interest HELOC loan with ****. I received correspondence from *** ****** on 3/17/25, and we have had two phone calls to discuss this matter. From these communications, I understand that **** charges a payment of 1.5% of the outstanding balance on the Principal and Interest HELOC loan each month. Additionally, SCCU applies a daily "Per Diem" interest based on an annualized interest rate of 4.24%.

However, there seems to be a contradiction with the information presented on SCCU's website (************************************************************************************************). The website advertises an APR of 4.24%, which suggests that this rate applies to both principal and interest, as the loan is labeled as a "Principal and Interest HELOC." Yet, it appears that this rate is only applied to the interest portion of the loan, not the principal. This distinction is not clearly communicated on the website.

Additionally, the section on the website that outlines how payments are determined mentions that payments could be as low as Prime minus 0.50% (which would equal 7%), further implying that the advertised rate should apply to both principal and interest but from conversations with *** ****** it doesn't. The maximum interest rate listed is 18%, which may be relevant for those with lower credit scores. I have an excellent credit score (typically between *******), yet my payments are calculated based on an effective rate of 18% annually (or 1.5% monthly).

Given these discrepancies, I request that **** honor the terms presented on its website and adjust my loan to reflect the advertised APR of 4.24% for both principal and interest, as was reasonably expected when I entered into this agreement and when the promotion expires that rate should be Prime minus .5% to include principal and interest.

Thank you for your attention to this matter. I look forward to a prompt resolution.

Sincerely,
******* ******
Business Response
Date: 03/25/2025
Thank you for the notification that the consumer has posted additional correspondence regarding the complaint. As previously indicated, we did communicate with the consumer on March 19, 2025 via letter, and weve made an ******* attempt to resolve the situation. At this time there is no new information that SCCU is at liberty to disclose, due to confidentiality. SCCU would appreciate BBBs assistance with closing this case.
Please advise.
Thank you,
Initial Complaint
Date:03/01/2025
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I am a victim of identity theft. I recently learned that my personal information was used to open an account at your company. I did not open or authorize this account, and I request that it be closed immediately. Please send me written confirmation that I am not responsible for charges on this account and take appropriate steps to remove information about this account from my ********************** files. I have enclosed a copy of my FTC Identity Theft Report.
Business Response
Date: 03/16/2025
Space Coast Credit Union takes member feedback seriously and we welcome the opportunity to respond to your concern submitted to the BBB on March 03, 2025. We have thoroughly reviewed the situation and **************** addressed it directly with the member on March 11, 2025 by way of. The letter should be received within the next 5 business days. In the interest of protecting the members confidentiality, we are not able to provide any details regarding our communications; however, we encourage the consumer to contact us directly if further assistance is needed.
Initial Complaint
Date:02/24/2025
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
My information was stollen and I found this fraud account ****************************************************************** CARD opened using my name without my knowledge. I want to see the sign documents used to open this fraud account or delete it from my credit report .
Business Response
Date: 02/28/2025
Space Coast Credit Union takes member feedback seriously and we welcome the opportunity to respond to your concern submitted to the BBB on February 25, 2025. We have thoroughly reviewed the situation and **************** addressed it directly with the member on February 28, 2025 by way of letter. The letter should be received within the next 5 business days.> In the interest of protecting the members confidentiality, we are not able to provide any details regarding our communications; however, we encourage the consumer to contact us directly if further assistance is needed.
Initial Complaint
Date:02/23/2025
Type:Order Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I am not liable for this debt with space coast credit union, I do not have a contract with space coast credit union, they did not provide me with the original contract as i requested
Business Response
Date: 03/03/2025
Space Coast Credit Union takes member feedback seriously and we welcome the opportunity to respond to your concern submitted to the BBB on February 24, 2025. We have thoroughly reviewed the situation and **************** addressed it directly with the member on March 03, 2025 by way of letter. The letter should be received within the next 5 business days. In the interest of protecting the members confidentiality, we are not able to provide any details regarding our communications; however, we encourage the consumer to contact us directly if further assistance is needed.
Initial Complaint
Date:02/20/2025
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
THIS BANK WILL LIE DO NOT BELIEVE THEM... I am writing to formally demand immediate access to my account and the release of my funds, which have been unlawfully withheld for over two months. The continued restriction of my account without just cause or legal authority has resulted in significant financial harm, including homelessness. Your failure to act promptly constitutes a violation of banking laws and consumer protection regulations.Upon your request, I provided my government-issued identification and a police report to verify my identity.I personally visited the branch, as instructed, only for the bank to change its stance and subject my account to an indefinite review.Over two months have passed without resolution, and I remain unable to access my legally owned *********** Violations:Breach of Contract: Under federal and state banking regulations, financial institutions must uphold the terms agreed upon with account holders. Unjustifiably withholding my funds without a valid reason breaches the account agreement.Violation of the *************** Transfer Act (EFTA) (15 U.S.C. 1693 et seq.): **** ensures consumer rights regarding access to electronic funds. Your bank has failed to provide clear reasons for the continued review, depriving me of access to my money unlawfully.Unfair and Deceptive Practices under the ****************** Protection Act (12 U.S.C. 5531, 5536): Your conduct constitutes an unfair and deceptive practice by misleading me into believing my issue would be resolved upon visiting the branch, only to impose an indefinite and unexplained review period.Failure to Adhere to State Banking Regulations: Many states have regulations requiring financial institutions to act in good faith and not unnecessarily restrict customer funds without clear and reasonable justification. If this is not promptly resolved, I will be forced to escalate this matter to the appropriate regulatory authorities.
Business Response
Date: 03/04/2025
Space Coast Credit Union takes member feedback seriously and we welcome the opportunity to respond to your concern submitted to the BBB on February 20, 2025. We have thoroughly reviewed the situation and **************** addressed it directly with the member on March 04, 2025 by way of letter. The letter should be received within the next 5 business days.> In the interest of protecting the members confidentiality, we are not able to provide any details regarding our communications; however, we encourage the consumer to contact us directly if further assistance is needed.
Customer Answer
Date: 03/05/2025

Complaint: 22965947

I am rejecting this response because: THEY ARE LYING

Sincerely,

***** *******
Business Response
Date: 03/05/2025
Thank you for the notification that the consumer has posted additional correspondence regarding the complaint. As previously indicated, we communicated with the consumer on March 04, 2025 via letter, and weve made an ******* attempt to resolve the situation. Currently there is no new information that SCCU is at liberty to disclose, due to confidentiality. SCCU would appreciate BBBs assistance with closing this case.
Please advise.
Thank you,
Initial Complaint
Date:01/28/2025
Type:Sales and Advertising Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I FILED A BBB COMPLAINT AGAIN YOU OVER A YEAR AGO TELLING YOU TO CLOSE MY ACCOUNT AND REFUND MY $5.00. I WAS LIED TO ABOUT A LOAN AND TOLD I HAD TO OPEN A CHECKING ACCOUNT.
Business Response
Date: 02/07/2025
*************** reached out directly to the member to address his concerns. He applied for a sea-doo with **** and received a pre-approval/instant approval, then when he went to the dealership to pick up the jetski he was declined due to thin credit. (He had just gotten two new rec units and two new mortgages.) He already had his savings account opened with the first conversation. We closed out his account and sent him the $5 that was remaining.

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Space Coast Credit Union is NOT a BBB Accredited Business.