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          Houzlet, Inc has 1 locations, listed below.

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            Business ProfileHouzlet, Inc

            Rental Listings

            Current Alerts For This Business

            Pattern of Complaint:

            According to BBB files, this business has a pattern of complaints concerning service issues. Consumers state their bookings were cancelled by Houzlet and in some cases, they were offered to re-book at higher priced properties. Consumers indicate that they want  their original booking fees refunded in full.

             

            On January 26, 2024, BBB sent written notice to Houzlet, Inc. identifying the pattern of complaints with a request for a business response.

             

            As of February 23, 2024, we have received no response from Houzlet, Inc.

             

            BBB will continue to monitor and update the company's report as needed.


            Contact Information

            1111 Lincoln Rd # 500

            Miami Beach, FL 33139

            Visit Website

            Customer Reviews

            1/5

            Average of 48 Customer Reviews

            Read ReviewsStart a Review

            Customer Complaints

            84 complaints closed in last 3 years

            84 complaints closed in last 12 months

            Read ComplaintsFile a Complaint

            BBB Rating & Accreditation

            F

            This business is not BBB Accredited

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            Businesses in this category

            Years in Business: 4

            Customer Reviews are not used in the calculation of BBB Rating

            Reasons for BBB Rating

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            Business Details

            Location of This Business
            1111 Lincoln Rd # 500, Miami Beach, FL 33139
            BBB File Opened:
            10/25/2023
            Years in Business:
            4
            Business Started:
            2/10/2020
            Business Management
            • Mr. Jeff Stein, Manager
            • Anthony Louis IV, CEO
            Contact Information

            Principal

            • Mr. Jeff Stein, Manager
            • Anthony Louis IV, CEO

            Customer Contact

            • Mr. Jeff Stein, Manager
            • Anthony Louis IV, CEO
            Read More Business Details and See Alerts

            Customer Complaints

            84 Customer Complaints

            Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

            File a Complaint

            Most Recent Customer Complaint

            06/06/2024

            Complaint Type:
            Product Issues
            Status:
            Unanswered
            In December, we secured this rental through Houzlet. We have them a deposit on an Amex and wired money last week for the balance. There is now no number to contact Houzlet as well as no way to contact them on the website.
            Read 83 More Complaints

            Customer Reviews

            48 Customer Reviews

            What do you think? Share your review.

            How BBB Processes Complaints and Reviews

            Start a Review

            Most Recent Customer Review

            Marisa B

            05/25/2024

            DO NOT BOOK THROUGH HOUZLET. I booked on VBRO for a Houzlet-managed property. A month ago I got an email from VBRO saying they are no longer working with Houzlet because they "have been made aware of issues with Houzlet concerning cancellations and refunds." I should have canceled then but I didn't. However, when I tried to shorten my stay today Houzlet said there was a 30-day minimum, which wasn't mentioned anywhere. I decided to cancel entirely and I was told they couldn't send me a refund because "a recent change in our merchant account has restricted our ability to refund your original payment directly." I called my cc card company to dispute the charge and I now have no vacation house to go to.
            Read 47 More Customer Reviews

            Local BBB

            BBB Serving Southeast Florida & the Caribbean

            More Info on Local BBB

            BBB Reports On

            BBB reports on known marketplace practices.

            See What BBB Reports On

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