Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:04/13/2025

  Type:Delivery Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered this product to try & paidfor it. I get an email saying they have sent a second order I never ordered and never gave my permission.

  Customer Answer

  Date: 04/18/2025

  ********* has been settled.

• Initial Complaint

  Date:04/11/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Sun Coast sciences. I have canceled my subscription on two different locations and after both cancellations I received my subscription orders amount to $105. I have the company through email which was never answered. Im not sure what to do but right now they have $210 of my money after sending me product after cancellation. I cant get anybody to talk to about sending the product back and refunding my I want to send their product back on use in their packaging and have a refund of $210

  Business Response

  Date: 04/24/2025

  Hi *******,

  I just wanted to personally follow up and thank you again for bringing your concerns to our attentionand for taking the time to speak with our **************** Manager, Gio. We truly appreciate your patience and the opportunity to make things right.

  Please know that your concerns were taken to heart, and Im happy to confirm that everything has now been fully resolved on our end:

  - A full refund of $105.30 has been issued for your most recent order (Order ID: ************ and processed to your ****** account.
  ****** Refund Transaction ID: 3FH869248N279654K
  - Your earlier subscription (Order ID: ************ was also fully refunded by ****** on March 12, 2025.
  ****** Refund Transaction ID: ********************
  - A return label for the six bottles of Total Package Serum has been sent your way so you can return them free of charge.
  - And lastly, your subscription has been canceled, so there will be no future charges or shipments unless you decide to come back and order againwell be here if and when you do!

  We genuinely hope this resolution brings you peace of mind, *******. If you feel your concerns have now been addressed, we would be sincerely grateful if youd consider updating or removing your BBB complaint. Being able to reflect this resolution publicly would mean a lot to our team.

  Again, thank you for your time, trust, and patience. Its always our goal to provide the highest level of care, and were grateful you gave us the chance to do just that.

  Customer Answer

  Date: 04/25/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ******* *******

• Initial Complaint

  Date:03/14/2025

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My intitial order from Sun Coast Sciences was on Jan 9th 2025. I got my product approximately 2 weeks later, around the 24th of Jan. I ordered 9 bottles, plenty to last me. I emailed them on Feb 6th 7:30 am to cancel the monthly subscription and received an email back from them that it had been canceled. On Feb 26th I got a package in the mail and I didn't know what it was. It didn't say SunCoast Sciences on the package. I had to open it to see what was in it. Inside was a packing slip with 3 bottles of product. They had force shipped this product on the day very I had canceled. I called my credit card and they also charged my card on the same day! I told them I would reach out to SunCoast to try and work this out. I emailed SunCoast Feb 26th and told them what had happened. They replied that they would send a packing label for me to return the product in 7 days and to take the charge off my card. That did not happen. I called my credit card back and filed a dispute. SunCoast has a self service spot on their web page that supposedly will help you with returns and they just try to sell you other products instead of trying to fix the problem. Even if I would ship the product back at my expense, I can't find an address. They said in their email on Feb 26th, that my recurring shipments were canceled. Evidently that is the only they said that wasn't a lie. No one answers when you call their number. They have a customer portal where you can supposedly chat with someone. You get some excuse that no one is available to chat with you. Their customer service is terrible and they lie. I have blocked them from putting anymore charges on my credit card.

  Business Response

  Date: 03/21/2025

  Dear *********, 

  I truly appreciate you taking the time to share your experience, and Im so sorry for the frustration this has caused you. Our goal is always to make things easy and straightforward for our customers, and I regret that we missed the mark ************* want to clarify what happened with your order. On February 6th, your shipment was already processed at 2:27 AM, several hours before we received your cancellation request at 9:25 AM (see image). At that point, it was too late to stop the package from going out, but we should have communicated that to you clearly, and I sincerely apologize that we didnt.

  Regarding your return, we originally emailed you a return label on March 10th, but due to an unexpected outage with our postal provider, there was a delay in processing it. That should have been explained to you, and I completely understand why it felt like you were being left in the dark. That was our mistake too, and Im really sorry for any inconvenience it caused. When you later requested a mailed return label since you didnt have a printer, we verified your address and sent it to you right away (see image).

  I also want to assure you that your subscription has been fully canceled, and you have been refunded for the three bottles, and a return label was mailed to you on March 18. 

  Were truly disappointed that the stars didnt align between us this time *********, but we still appreciate you and the trust you placed in us. As a small gesture of gratitude, Ill be sending you a separate email with a $50 coupon that you can use toward any product on our website. Wed love the chance to serve you again in the future and provide an experience that better reflects our commitment to customer happiness.

  Your health and well-being mean a lot to us, and we truly appreciate you giving us a try. If theres anything more we can do, please dont hesitate to reach out.

  
  

• Initial Complaint

  Date:03/10/2025

  Type:Order Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was just looking at ordering some face serum from Suncoast sciences, LLC. Before I hit the send, I decided to double check their rating with BBB. I was disheartened by what I saw so never continued through with the purchase. Now I have a text message from them saying thank you for the purchase. Im not sure how they could have achieved this without me sending the final confirmation through, but it looks as though they have. I wantno part of their company and a full refund. I attempted to call the company directly, but it just rings and then disconnects. Completely disreputable.

  Customer Answer

  Date: 03/11/2025

  I called a different number for the business that was intended for placing orders but was able to potentially cancel my order.  I don't know if it was done or not.

  Customer Answer

  Date: 03/11/2025

  I called a different number for the business that was intended for placing orders but was able to potentially cancel my order.  I don't know if it was done or not.

  Business Response

  Date: 03/11/2025

  Dear ***,

  Were sorry to hear about your experience while placing an order and appreciate the opportunity to address your concerns. Our goal is always to ensure our customers are happy and satisfied, and we apologize for any confusion or inconvenience this may have caused.

  To clarify, an order cannot be processed without the customer manually entering their full information, including payment details, and clicking the "Order Now" button to finalize the purchase. If you received a confirmation message afterward, that indicates the order was successfully submitted and processed. However, we completely understand how this may have been unexpected if you had second thoughts before completing checkout.

  We also sincerely apologize if you had difficulty reaching us by phone. Our phone lines are open 24/7, but during peak times, wait times may be longer than usual. To ensure our customers have multiple ways to reach us, we also provide options for email, chat, and a self-service portal, where customers can manage their orders, request cancellations, and morethese details are included in our hold message.

  Were happy to confirm that after visiting our self-service portal, your order was successfully canceled and fully refunded. You should see the refund reflected in your account within a few business days, depending on your bank's processing time.

  We truly appreciate you taking the time to share your experience with us. If theres anything else we can do to assist, please dont hesitate to reach out at *********************************** always here to help!
  

  Customer Answer

  Date: 03/25/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ******** *****

• Initial Complaint

  Date:02/20/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The product was advertised as ***** in a bottle. I ordered 1 bottle for $44+ dollars. Immediately I was urged to get additional bottles at a reduced cost. I tried the product for ***** as directed with no change to my wrinkles in facial Brien spots. I informed the supplier that au wished to return all bottles under their satisfaction guarantee. I was shipped another bottle today after an email informing thrm that I wanted to cancel and receive no further products.Order details:4621383 02/02/2025 Total Package Serum - One Bottle $49.00 In response to your request, please click here for the return instructions. You may use your order ID: ******* for your RMA #.Should you have any questions or concerns, please feel free to reply to this email or call our Customer Happiness team at the following number:I was billed $55.26 on 2/325 I informed them I wished to cancel any subscriptions on 2/7/25 after reading product reviews and other consumer complaints.

  Customer Answer

  Date: 02/21/2025

  I mailed the items today returned by **** ground sent tracking number9500 1151 9631 5052 9328 46. The return address the company gave had an incorrect street number and zip code which my post office helped me fix.

  Business Response

  Date: 02/24/2025

  Dear ******,
  
  We're truly sorry to hear that Total Package Serum didnt work out for you as you had hoped. We completely understand how disappointing it can be when a product doesnt meet expectations, especially when you were excited to see results. Your satisfaction is incredibly important to us, and we appreciate you giving it a try.
  
  We also want to personally thank you for your feedback. Because of your complaint, we discovered a technical glitch that caused an extra free bottle of Total Package Serum to be sent to you. That was in addition to the bottle you purchased for $49 and the free bottle you accepted when upgrading to a subscription. Thanks to your feedback, we identified the issue and have now corrected it to prevent it from happening again. We understand how confusing that must have been and truly appreciate your patience. (see order history attached).
  
  We see that youve now returned all the bottles, and per our 365-day satisfaction guarantee, your full refund has been processed. We'd like to clarify that filing a BBB complaint was not necessary to receive your refundwe always stand behind our guarantee and refund customers for the products they return, no exceptions. We're truly sorry if it felt like you had to take that step, but we assure you that we would have honored your refund request upon receiving your return - no questions asked.
  
  Additionally, per your request, we've removed your information from our system. While we dont store full credit card numbers for security reasons, we understand wanting extra peace of mind.
  
  We'd also like to take a moment to explain how we share our products. Sun Coast Sciences is a direct marketing company, meaning we dont have physical retail locations. We primarily connect with customers through email and online promotions to share products and offers we genuinely believe in. Most of our customers love hearing regularly from Dr. ********* and learning about ways to support their health and wellness, but we completely understand that not everyone prefers this approach. Our customers have the choice of opting out of mailings at any time during their journey.  Upon your request, we've removed your from receiving further marketing messages from us. 
  
  Finally, as a sincere thank you for your time and for helping us recognize our technical issue, wed love to send you a complimentary product of your choice from our lineup. Whether its a different skincare formula or one of our wellness supplements, wed love for you to try something else that may be a better fit for your needscompletely on us. Just reply to the email we sent you earlier today and let us know what interests you, and well make it happen!
  
  Again ******, we truly appreciate you giving us a chance and allowing us to make this right. If theres anything else we can do, please dont hesitate to reach outwed love the opportunity to WOW you.
  

  Business Response

  Date: 02/24/2025

  I did receive a refund of $55.26 to my credit card.

  Business Response

  Date: 02/25/2025

  Dear Ms. **************** truly sorry that our previous response didnt fully resolve your concerns. Please know that weve done everything youve asked in order to make this right for you, including:
  -Processing your full refund for the order you placed.
  -Canceling your subscription to ensure no future charges or shipments.
  -Addressing your concerns about our marketing and explaining that while many customers enjoy hearing from us, we always respect individual preferences.
  -Removing your information from our system so you wont receive any further communications.
  -Offering you a complimentary product as a goodwill gesture.
  We truly regret that this experience didnt meet your expectations, and your feedback is important to us. More than anything, we want to ensure you feel valued and heard. 
  Is there something else we can do to make things right?  Please dont hesitate to let us knowwed truly love the opportunity to turn this around for you.
  
  

  Customer Answer

  Date: 03/12/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ****** *******

• Initial Complaint

  Date:02/13/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am being billed monthly but have not received any product. I cannot reach any one to discuss by phone or email or their help line. They cannot verify my account on their help line. Their phone line puts you on hold and then tells you they are disconnecting your *** and go on line.They guarantee full refund if not satisfied. I want a full refund.

  Business Response

  Date: 02/14/2025

  Dear *******,
  
  Thank you for reaching out to uswe are always here to support you on your health journey.
  
  We attempted to contact you by phone but were unable to reach you, so we left a detailed voicemail. We sincerely apologize for any confusion or inconvenience regarding your recent order with us.
  
  First and foremost, we appreciate you taking the time to share your thoughts through our survey. We truly regret any disappointment caused by our previous email and want to assure you that your concerns are important to us.
  
  Regarding your order: Your initial order from 01/16/2025 has been successfully shipped. You can track your package using the following link: L4F6Y2M9C7PUCE1L9K3W.
  
  Your February refill order (#*******) for the Total Package Serum (Three Bottle Monthly Resupply - $119.80) has been fully canceled and refunded as requested. We understand that you may not have been aware of the subscription, and sincerely apologize for any confusion. Please rest assured that no future orders will be billed or shipped unless you choose to place a new order.
  
  Your refund details are as follows:
  Refund Processed: 02/14/2025 at 1:27 PM
  Amount Refunded: $119.80
  Transaction ID: ***********
  
  Rest assured your refund will be credited back to your original form of payment within the next few business days.
  
  Additionally, we noticed that you submitted a Better Business Bureau (BBB) complaint on 02/13/2025. As a smaller company, BBB complaints have a significant impact on us, and we genuinely want to make things right for you. We would greatly appreciate the opportunity to speak with you directly to ensure that we have fully resolved your concerns to your satisfaction.
  
  Would you be open to scheduling a call at your convenience? Please let us know the best day and time for us to connect. Our ultimate goal is to address your concerns completely and, if possible, have your complaint marked as resolvedor removedif you feel that we have provided a satisfactory resolution.
  
  If you have any additional questions or concerns, please dont hesitate to reply to this email or reach out directly at:
  
  ?? ************ (Select Option 5 and Enter Ext. 00084)
  ?? MondayFriday, 8:30 am4:00 pm CST
  
  Once again, *******, we truly appreciate your time and patience. At Sun Coast Sciences, we take great pride in delivering exceptional customer experiences, and hope this message reflects our commitment to your satisfaction.
  

  Customer Answer

  Date: 02/23/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ******* Asaph

  Customer Answer

  Date: 02/23/2025

  The company reached out to and issue is resolved in an respectful manner.

• Initial Complaint

  Date:02/04/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  After numerous attempts at connecting w/the business, it is impossible to speak w/anyone, even though they say stay on the line, no one ever answers, and after waiting they disconnect with you.I have informed **************** that I'm not paying and would like to send the unopened product back but would like the business address?? The business is SunCoastSciences, the return address says shippingdept STORD ****************************************************

  Business Response

  Date: 02/14/2025

  Dear ******, 
  We appreciate you bringing this to our attention, and sincerely apologize for the difficulty you had reaching us. Thats definitely not the experience we want for our customers.
  We want to assure you that your order has been fully refunded, and to make things as easy as possible, weve also arranged for a prepaid return label so you can send the product back at no cost to you. Youll receive a separate email soon with the label and step-by-step instructions.
  If theres anything else we can do to help, please dont hesitate to reach out. You can also reach our team directly at:
  ?? Call Us: **************
  ?? Email Us: *********************************************************
  ?? Hours: Mon-Sun / 8:30 AM - 6:30 PM CST
  We truly appreciate your patience and the opportunity to resolve this for you. If youre satisfied with the resolution, wed be grateful if youd consider updating your BBB review to reflect your experience or marking it as resolved.
  Thank you again, and we hope you have a great day!

  Customer Answer

  Date: 02/19/2025

  Sun coast finallly sent me the prepaid return label.  I'm hoping this incident makes them more available to respond for returns. Thank you BBB for helping light a fire under there business.  Communication is very import in business transactions.  

  ****** J. ******

  2/19/2025

• Initial Complaint

  Date:02/03/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered a 3 bottle package of their product. It was very delayed in delivering so I checked my order status online. Having discovered at that point that I was being charged for a 3 pack but also for and additional 6 pack that I did not order. Per their order site the products had not yet shipped so I cancelled both orders. I received a refund on my credit card appropriately. However, the product was shipped anyway and arrived today. I was asked via email to return the orders, unopened, at my expense. I object as at the time I cancelled the order was listed as still not shipped. I do not believe I should have to pay return shipping for an order I cancelled prior to shipping. I will settle for a return label at ************************* expense or it will not be returned.

  Business Response

  Date: 02/14/2025

  Dear *****,
  We appreciate you taking the time to share your concerns, and want to personally apologize for the frustration this situation has caused.
  After reviewing your order, we can see how this would be upsetting. Since you canceled before the order was marked as shipped, you absolutely shouldnt have to cover the return shipping costs. To make things right, we are sending you a prepaid return label. Youll receive a email with the label and instructions on how to return the package soon.
  Additionally, as a gesture of goodwill, youre welcome to keep one bottle of the Total Package Serumjust return the remaining eight bottles.
  If theres anything else we can do to ensure this is fully resolved, please dont hesitate to reach out.
  Once this is resolved to your satisfaction, wed greatly appreciate it if you would consider updating your BBB review to reflect the resolution or marking it as resolved.
  You can reach us anytime at:
  ?? Call Us: **************
  ?? Email Us: *********************************************************
  ?? Hours: Mon-Sun / 8:30 AM - 6:30 PM CST
  Thank you for your patience and for giving us the chance to make this right. We truly value our customers and appreciate the opportunity to correct this for you.

  Customer Answer

  Date: 02/14/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***** *****

• Initial Complaint

  Date:01/30/2025

  Type:Order Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered numerous bottles of supplements from Suncoast and tried to get a refund for the bottles as advertised. They dont answer their phone and although they do by email, they refuse to send me numbers which they call RMA numbers which are required for return returns. I have emailed them numerous times over the last week **** am getting nowhere. I would like a refund of all the money and I would be happy to send the pills back to them.

  Business Response

  Date: 01/31/2025

  Subject: Our Apologies & Simplified Return Process
  Dear ******, 

  We sincerely apologize for the confusion regarding your return process. We completely understand how receiving multiple RMA numbers may have made things more complicated than necessarythat was our mistake, and we truly appreciate your patience.
  

  To clarify, you only need one RMA number to return all your items together in the same package. Returning them together will also save you time and money. 

  Please use the following RMA number: SCS-******* for your return.

  Return Shipping address
  Sun Coast Sciences
  c/o Stord CVG
  ********************
  Hebron, KY 41048

  
  Once you return your items, please send us the information requested in the return instructions we emailed you and, we will process your refund.

  If you have any questions or need further assistance, please dont hesitate to reach out. We truly appreciate your business and want to ensure this process is as smooth as possible for you.

  Here's what we'll need:

  Tracking number for return:
  
  Name on the order: ****** *******
  
  Your RMA#'s (Please use your order #) -SCS-*******
  
  Name and # of bottles of each product you are returning:

  1. Florathin, 9 bottles. Order No. ******* and No. 4510054.
  
  2. Hydrate & Restore, 6 bottles. Order No. 4558373
  
  3. Total Package Serum, 3 bottles. Order No. *******
  
  Your reason for returning : 

   

  Thank you for your understanding, and again, I apologize for any inconvenience this has caused.

  Customer Answer

  Date: 02/14/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ****** *******

• Initial Complaint

  Date:01/08/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I made a purchase and cancelled on December 3, 2024. I opted to not end product back and was issued a ***** refund from a charge of *****. I let that go. Next I received another bottle and a charge of $***** on 12/31/2024. When I called and emailed them proof that I had cancelled they want me to send the product back at my expense. They will not respond to my request for a return paid shipping label and have not refunded my money. If you cancel they just keep sending. SCAM JUST TO GET YOUR CREDIT CARD INFORMATION.

  Business Response

  Date: 01/09/2025

  Dear Ms. *********** style="min-height: var(--HSEditorLineHeight); margin-top: 0px; color: rgb(49, 67, 81); font-family: "Aktiv Grotesk", "Helvetica Neue", Helvetica, Arial, sans-serif;">
  Thank you for your feedback about your order. We truly appreciate your patience and understanding as we worked to resolve this matter for you.
  
  As promised, we want to confirm that all refunds have been issued and will post back to your original form of payment within the next few business days, depending on your card issuer's procedures. The refund details are as follows:
  
  12/17/2024 11:55am Refunded - $11.24 Trans-ID: ***********
  01/08/2025 01:35pm Refunded - $33.71 Trans-ID: ***********
  01/08/2025 01:36pm Refunded - $44.95 Trans-ID: ***********
  
  Additionally, Id like to sincerely thank you for agreeing to mark your Better Business Bureau complaint as resolved or removed. Your willingness to work with us means a lot, and we deeply value your feedback.
  
  As a gesture of our appreciation, Id like to offer you one complimentary product of your choice from our lineup. You can view our full product collection at **************************************************. Once youve made your selection, simply reply to ******************************** and well make sure its shipped to you as soon as possible.
  
  Please note, if you choose Total Package Serum, we are currently on a slight backorder for this product due to its high demand, but we will ensure it reaches you as soon as its back in stock.

  Thank you again, Ms. ******** for your understanding and for giving us the opportunity to make this right. If theres anything further I can do for you, please dont hesitate to reach out.

  Customer Answer

  Date: 01/09/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  **** *******