Complaints

• Initial Complaint

  10/16/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I ordered a Bolide BV-BCAM bodycam Sept 6th from ************************** once I received my bolide BV-BCAM bodycam I tried to contact the seller to get some information on how to operate the device proficiently but they weren't able to help me, so I contacted the manufacturer. When I contacted the manufacturer I was told they'd email me instructions on how to operate the device but after two days that didn't happen. I called the manufacturer day three and I was told that the technician was on the phone and he'd call me back as soon as he was available and that didn't happen. I later explained that I'm on central time zone and I'm trying to be patient/professional with the individuals but my patience had been exhausted. I said I am a consumer and I'm a disabled veteran working armed security and I need a bodycam for work. This company wants to sell you a product but CANNOT stand up and provide halfass decent customer service, if they could I wouldn't be writing this. This is a total disgrace and this company should be AVOIDED AT ALL COSTS. If you're looking to waste time and money by all means go ahead and roll the dice, just know that you're not going to receive any support if anything goes wrong, no support if you've got a question, they can't follow up and give you thorough feedback on ANYTHING. **** POOR CUSTOMER SERVICE. MONEY HUNGRY, MONEY GRAB and leave the customer feeling confused and angry. Having a bodycam while working in the armed security industry is essential and important to document day to day interactions with people good and bad and can help tell the story of what, how, who or what have you but between these two companies they don't share the same concerns as the hard working consumer who struggles to buy their products but can't take a moment of their time to assist me the consumer, thank you ************************** and not to forget ****** manufacturer.

  Business response

  10/23/2024

  Thank you for reaching out and for sharing your experience with the Bolide BV-BCAM bodycam's Manufacturer. We understand your frustration in trying to obtain user instructions and appreciate you bringing this to our attention.  We sincerely apologize that you haven't received the support you deserve.

  As a distributor of Bolide products, we can not provide in-depth training on their operation. However, we can certainly help you get the resources you need.

  Here are some options:
  -Bolide Manufacturer Website: The ****** website often has user manuals and support resources available for download. You can usually find them on the product page or in a dedicated support section.
  -Bolide Customer Support: While we haven't been successful in reaching them ourselves, you can try contacting Bolide directly again. We understand your previous attempts haven't been ideal, but persistence can sometimes be helpful.
  -Online Resources: There may be online tutorials or video guides created by independent users that can help you learn the functionalities of your bodycam.

  We value your service as a disabled veteran working in armed security, and we recognize the importance of having a reliable bodycam. While we can't offer direct training, we are committed to helping you find the information you need.
  

  
  

  Customer response

  10/24/2024

   
  Complaint: 22428459
  
  I am rejecting this response because: ************************** sent me a fake invoice statement as if they were going to refund the money but that was October 18th but as of Oct 24th I still haven't received my refund. At this point I don't believe it's possible for anyone to resolve this problem. Now I don't trust any online company because I think everyone is out to take advantage of a disabled military veteran. I guess I give up on everything at this point. 
  
  Sincerely,
  
  ***** *****

  Business response

  10/24/2024

  We attempted to rectify the situation by refunding the money to the customer as they had an issue with the manufacturer of the product, not us as the seller.  However, the customer had already initiated a dispute with His ****************** (Shop Pay) so we were unable to refund the money.  As you can see in the picture attached, when we attempted the refund, it was denied by the bank and immediately after it shows that a dispute was begun.  There is no fake receipt, as you can see it has all the customers banking information. 

  As the BBB knows, anytime a dispute is authorized by the Credit Card Holder, we instantly lose the money and the charges are reversed to the Complaintents account.  So the money was already removed from our account and given back to the customer and we are unable to refund anything due to this.  The customer was made completely whole and has the money back in his account if he contacts the bank or credit card issuer he used to make the purchase. 

  Business response

  10/24/2024

  Customer also decided to threaten our employees over the phone, as well as sending threatening messages now: 

  Emailed to All Security from Mr. ***** *****:

  That has to be a fake generated invoice because I still haven't received my refund. So I'll drive there next week and we'll definitely handle it in person and I won't leave until I get my money and I'll have a local news team accompany me. I told you YOU'RE NOT GOING TO get away with mistreating me.
  

• Initial Complaint

  10/25/2022

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  Bought three remote controlls. Two out of remotes were bad. I called the company and was told to send them back for a full refund. THEY WILL NOT REFUND MY MONEY $87.86.

  Business response

  10/25/2022

  We are a distributor of access products and not a manufacturer. We receive products from the manufacturers and resell them on our website.

  When a product is defective, the procedure is for the customer to call the manufacturer tech support, get a ticket and from there we process the replacement. 

  The customer bought the remotes and stated that they do not function. We directed him to the manufacturer's phone number to investigate the issue. 

  The customer refused and did not follow up or ask anything and then filed this complaint.

  We are always there to help customers but if the customer doesn't want to be helped, there is not much we can do about it. 

   

   

  Customer response

  10/26/2022

   
  Complaint: 18297297
  
  I am rejecting this response because:
  
  Sincerely,
  
  ***********************

  Customer response

  10/27/2022

  This is the third time I have answered this along with attachments. Why isn't it being processed? Thank you. *********************;

  Customer response

  10/28/2022

  Here are the attachments: Original receipt, remotes & transcripts. 

  *********************;

  Customer response

  11/30/2022

  I have told them over and over. I bought the remotes from  them. They were defective. I returned the remotes to them for a full refund which their warehouse supervisor promised me.

  THEY ARE THE COMPANY THAT TOOK MY  MONEY. THEY HAVE THE DEFECTIVE REMOTES. THEY ARE THE **** THAT OWE ME A FULL REFUND. 

  Customer response

  12/09/2022

   
  Complaint: 18297297
  
  I am rejecting this response because: They are not telling the truth. I wanted a full refund. I  was told to send it back to All SECURITY Equipment. Which I  did. They received the return and refuse to give me a full refund. I demand a full refund. They are the ones who took my money. Let them deal with their supplier. I DO NOT  WANT THEIR JUNK. I found another company with a better product who stands behind what they sell and CARE ABOUT THEIR PRODUCTS AND CUSTOMERS!!!!

  
  Sincerely,
  
  ***********************

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩