ComplaintsforMiami Lakes Auto Mall

• Initial Complaint

  09/26/2024

  Complaint Type:

  Billing Issues

  Status:

  Resolved

  More info

  I've attached a letter which I'll send out today 9/26/24 addressed to ************************ Manager at Miami Lakes Chevrolet dealer and a "History of Transactions" and current "Payment Statement" from ****************************** which explains the circumstances of this complaint. I've also attached a letter addressed to "**********************************" which I sent on 5/25/24 to resolve this issue, but with no success. Please see the attached documents!

  Business response

  10/03/2024

  ******* ********** spoke with ***** ****** Miami Lakes Automall regarding this complaint. Miami Lakes Automall is currently in the process of cutting a check in the amount of $157.43 for the late fees. ****** ***** of Miami Lakes Automall will reach out to ******* ********** once Lazaro has the check in hand so Ernesto can come and pick it up at the dealership. 

  Customer response

  10/03/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ******* **********

• Initial Complaint

  09/15/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  On August 12, 2024 I brought my 2020 Chevrolet Malibu to Miami Lakes auto Mall to diagnose it and see what's wrong. They were a complete nightmare first of all I don't think they even diagnosed my car. I think they just guessed what they think. The problem was they told me it was the *** o****** And the CV axle for the left and the right in all reality that was a lie and my advisor. ********* just wanted to scam me out of $900. I took my vehicle to ***** Chevrolet in ********** to get diagnosed and they told me it was my transmission so therefore Miami Lakes did not diagnose my vehicle then the the so-called manager ***** tried calling me because I made a complaint with this company before and when I told him the situation nothing was done and because I'm not Spanish I was treated very very poorly and now my transmission is messed up because they want to make up diagnosis which is totally out of line and totally not good at all. This place needs to be shut down immediately , they are messing up peoples cars and livelihood because of their lack of doing their work and their negligence or they probably did something to my transmission to mess it up who knows either way this place should be shut down. They cannot conduct business property here.

  Business response

  09/17/2024

  ***** ***** of Miami Lakes Automall spoke with ******* ***** and invited her back into the dealership to have the vehicle re-diagnosed. ******* informed Elvis that she currently has the vehicle at Gerico Chevrolet and they are stating that the vehicle has transmission issues. ******* told ***** that she would contact Miami Lakes Automall once Gerico Chevrolet finishes diagnosing the vehicle. ***** Gamez asked ******* Knuck to remove the review and Khadija agreed.

• Initial Complaint

  09/05/2024

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  I called last week to order a part for my corvette. I paid for the part and shipping. I was told that I would receive my part on Monday (technically Tuesday due to federal holiday). I have tried calling the dealership and have left numerous messages to find out where my part is or get a tracking number so I dont have to keep calling them. The gentleman that we have spoke with is very unhelpful and rude and the general manager has yet to return my call either. If this isnt resolved promptly I will take legal action to resolve this. I always try to resolve this civally, however this dealership and their carelessness to help their customers makes that impossible.

  Business response

  09/10/2024

  **** ****** spoke with ****** Shelton last week and was able to obtain information to track the order. The part had unfortunately not left the dealership due to holiday delivery delays, however as of Friday the part left our warehouse en route to ***************************. **** Huerta provided Ashley with a *** tracking number and a copy of the paid receipt. **** was able to touch base again with ****** on 9/09 and the part was tracking through ********** and *** is saying that it will be delivered by this afternoon. Ashley is aware of the delivery information and is expecting part to be delivered by ********** 

• Initial Complaint

  08/30/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  I have called numerous times and left messages, I finally received a call back from the finance manager, ************************* (spelling?) She asked me what type of car, I told her and she put me on a dead air silence and then just dropped me in voicemail. All I want to know is what is the status of my GAP refund letter that I received from Citizens, when you call finance all you can do is leave voice mails that never get a returned call. When you call back and ask for Sales they pick right up, of course. They owe me $513.98, I would have to drive to there location which is about 45 minutes and I am ill right now and can't make that drive. This should be able to be resolved on the phone.

  Customer response

  09/17/2024

  How do I make a comment that the issue has been resolved, I would like to write my own comments though 

  Business response

  09/19/2024

  ********************************* of Miami Lakes Automall has been working with ************************* regarding the processing of the gap refund cancellation. Miami Lakes Automall has confirmed that the process is now complete. 
  
  

  Customer response

  09/20/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. I finally received the email to start the process of the *** refund check. I am sorry it had to come to this but I wasn't getting any help until ********************** responded so I thank him for that. 
  
  Sincerely,
  
  *************************

• Initial Complaint

  08/28/2024

  Complaint Type:

  Order Issues

  Status:

  Answered

  More info

  ****SHADY DEALS AND PRACTICES****** My Son and I purchased a car on 8-11-2018 and requested/ got a copy of our contract on the day of signing . I recently got a copy of a second contract dated 8-15-2018 from my lender that has no signature on the first page and forged signatures on the rest of the contract. I also notice that Miami Auto Mall added service warranty charges for $3,140.00, $964.00 and $699.00 that I declined in the first ORIGINAL CONTRACT for a total of $4,803.00 (plus interest) to the second contract without my authorization or knowledge and financed it by increasing the vehicle purchase price and amount borrowed with *********** Auto Finance by thousands of dollars plus interest that we were UNAWARE of until recent. I have PROOF of what they did in writing (both the original contract my Son and I signed on 8-11-2018 and now the FRAUJULANT, FORGED SIGNATURE BARING, UNATHORIZED PRICE INCREASED BY THOUSANDS PLUS INTEREST submitted to *********** Auto Finance on 8-15-2018. I contacted *********** Auto Finance and they agreed that the contract they received from Miami Lakes Auto Mall is missing our signatures on the first page. They also acknowledge that the signatures and initials on the rest of the contract appear/look to be different from our real/original contract signatures. I informed them that our signatures on their 2nd contract were forgeries, and that the loan amount was inflated without our consent, knowledge or authorization! *********** Auto Finance stated I should contact the Owner or District Mgr. of Miami Lakes Auto Mall. I reached out to the ************* and sent all the documents to the representative. No response yet as to how they are going to fix this. I don't understand how this could have happened to us and I believe we are NOT THE ONLY VICTIMS!!! *****please check your paperwork and always get a copy before you leave the dealership of the original contract you sign!!!!

  Business response

  09/05/2024

  Miami Lakes Automall has made contact with *********************** to resolve the issues outlined within this complaint. 
  
  

  Customer response

  09/05/2024

   
  Complaint: 22210189
  
  I am rejecting this response because: I have received an email on August 28, 2024 from ************* (Miami Lakes Auto Mall, the car dealership's Attorney) please see below.

  Response from Miami Lakes Automall
  
  I am Miami Lakes Auto Mall's attorney.  I have reviewed your email and spoken with my client regarding this matter.
  Firstly, thank you for bringing this matter to our attention.  Miami Lakes Automall is sincere in wanting every customer to have the best experience possible.  The President of the Automall, ***********************, has asked me to reach out to you personally. I see that one contract has a higher amount financed but a lower interest rate.  I see that you paid $13.38 more under one contract than the other.  We want to offer you $13.38 * 72 months = $963.36 in exchange for a release.  Please let me know if this is acceptable. I am not sure what happened here because it was so long ago, but we appreciate that you bought a car with us and are sorry for any inconvenience this has caused you.  Thank you for bringing this to our attention. 
  

  Best regards,
  
  Abbigail
  
  *************************, Esq., General Counsel
  Miami Lakes Automall
  ************ Direct
  *********************************************************
  
  
  

  ************** I (***********************) responded on August 29, 2024 to ************* (attorney for Miami Lakes Auto Mall) as follows, please see below.

  Good afternoon *************,
  

  Thank you for your email. I appreciate the offer, but unfortunately this issue goes beyond this point. It is OBVIOUS that something NOT SO KOSHER took place at the hand of your client and it's employees. There is no dispute that on 08-15-2024 a second contract was sent to *********** Auto Finance with a lower interest rate of *****% of which my son and I must have qualified for and were approved for, If not then the 2nd contract would not exist. The DISPUTE arises when your client FAILED to meet their MORAL, ETHICAL, FAIR BUSINESS PRACTICES AND LEGAL OBLIGATIONS by not only not informing us and adjusting the interest from *****% to the *****% of which again we qualified for. Instead your client / employee doctor's (creates/ forges) up a new 2nd contract on 08-15-2018 without our consent or authorization, and adds service fees that increase the amount borrowed that can be located on the 2nd Retail Installment Sale Contract 2nd page (copy previously provided) UNDER LETTER J described as US WARRANTY for SERV. CONTRACT in the amount of $3,140.00, described as NSD for AP / TOW in the amount of $964.00 and NIU for TIRE & WHEEL UTP in the amount of $699.00 for a total of $4,803.00 again without our knowledge or authorization. These amounts were paid out to your client by *********** Auto Finance on our so-called behalf and hidden within the loan and its documentation.  I also want to point out the **** that ALL the signatures and/or initials on that second contract (including signatures missing) do not belong to me or my son. They are FORGERIES !!!. You can compare them to the original contract dated 08-11-2018 (copy previously provided). Your formula used to remedy the situation or determine compensation as quoted in your previous email response (We want to offer you $13.38 * 72 months = $963.36 in exchange for a release) is respectfully incorrect. The math should be the amount originally agreed/ authorized to be financed of $25,026.84 at *****% which would have given us a monthly payment of $474.81 a month for 72 months. Not the $550.48 a month for 72 months terms/ conditions on the illegal constructed 2nd contract. A difference of $75.67 a month X 72 months overpaid by us totaling $5,448.24 (principal and interest) for what your client decided to engage in on 08-15-2018. 
  
  Thank you in advance for the attention given.
  
  Respectfully Submitted,
  
  ***********************
  
  ************

  Business response

  09/13/2024

  Dear Better Business Bureau,
  
  Yes, as ***********************;has shown you, our attorney has made him an offer and are trying to work it out with him. ***********;has already responded to our attorney directly and did not paste that response here. Out of respect for ******, as Miami Lakes Automall is not sure if ***********;wishes for that response to be public or private, the attorney advises not to paste ******'s response to our attorney here. ***********;is welcome to do so if he wishes.

  Customer response

  09/13/2024

   
  Complaint: 22210189
  
  I am rejecting this response because: I sent a response to Miami Lakes Auto Mall's Attorney on August 29, 2024 and have not received a response from her or her client. No resolution has been offered since. It is now September 13, 2024 and the response from the dealership through the ****** appears to be one of procrastination and delay in resolving the matter. I appreciate the not wanting to publicly post my email response to the dealerships Attorney. ************* has not called me nor responded to my latest email sent 15 days ago dated August *******. I am looking for a complete refund of the overpayment I made on the vehicle because the dealership created the 2nd contract without permission or consent and inflated the amount of the contract by including bogus service fees totaling over $5,000.00  

   

  
  
  Sincerely,
  
  ***********************

• Initial Complaint

  08/23/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  On August 12th 2024 I took my car a 2020 Chevrolet Malibu to this dealership because my check engine light was on they informed me that they will do a diagnosis and let me know what's going on ever since then they've been playing games my car is still under powertrain warranty and I also have endurance extended warranty my advisor ********* text me something totally different than what he told endurance warranty it's like every other day he is adding something to the diagnosis which like stated I have the original text message first he told me it was my PCV value orifices then he told endurance it was my PCV value offices as well as a CV axle for the left and the right that's covered under powertrain he was not satisfied with that wanting me to come out the pocket with my own money then he came back and said that I would have to pay $900 to clean sludge from my engine which I know it's not free but to me this dealership is price gouging which is a crime that job is normally $150 to $200 being that they are dealership maybe $350 but $900 is ridiculous this dealership already has a bunch of bad negative reviews and complaints something needs to be done this is unacceptable

  Business response

  09/10/2024

  ********************* of Miami Lakes Automall spoke with ************************* and invited her back into the dealership to have the vehicle re-diagnosed. ******* informed **********;that she currently has the vehicle at Gerico Chevrolet and they are stating that the vehicle has transmission issues. ******* told ***** that she would contact Miami Lakes Automall once Gerico Chevrolet finishes diagnosing the vehicle. *********************;asked *************************;to remove the review and Khadija agreed.
  
  

  Customer response

  09/10/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *************************

• Initial Complaint

  08/06/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  2012 Charger SRT8 (*****************) has been in service shop for approximately 6 weeks for Misfire of cylinder 6 & oil leak. Service advisor explained that vehicle needs an engine cylinder head, ******************** mounts and plus gaskets. He told me that it will cost $2,600. I agree to this amount. Later, he told me that he cant start performing work on the car until paid in cash fully. This was strange because I been a customer for at least 10 years and never was demanded to pay before service; always after. I paid service advisor $2600 in cash. I ask him about receipt for ******************** he told me all good. Once, cylinder head work was completed the car still had a misfire in cylinder 6. Then, he told me that ************** believes its the piston assembly needs to be replaced. He calls me to quote me an additional charge of $1500 for piston work. I told him that Im not paying anything extra. He calls me back with just paying $400 in piston assembly part only. I agreed to pay $400 for parts. Then, piston assembly work is completed. On 08/05/2024 @ 4pm I arrived at dealer shop and car is still in same condition as it was when I brought it to the shop 6 weeks ago. Car still has a misfire, check engine light & heavy-vibration. I spoke to service advisor regarding this matter. I was letting him know that this is not right because he said for certain that car will be completed repaired. I paid $3000 for service & got nothing in return. I currently still dont know if oil leak is fixed. Mechanic must have faulty diagnostic on my car. I have been overly patient & positive throughout this process. This has put ******* family in a financial bind due to transportation and other financial bill obligations. I never received a vehicle loaner to ease this process while my car was in the shop. Also, I went to get my car out of the shop today and car is still in same condition. Car is leaking oil, smoking excessive & misfiring.

  Business response

  08/15/2024

  *********************** of Miami Lakes Automall has advised that the dealership has made contact with *************** and resolved the issues within the complaint. 
  
  

• Initial Complaint

  07/29/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  Car has been in service for an insurance claim for over a month. Though part of the blame lies with the insurance company, the dealership never answers the phone unless related to the purchase of a vehicle. Had the service department answered the phone, the inspector could have come out sooner. Now, even though the inspection was completed and repair approved ~2 weeks ago, I still have no estimate of when I will get my car. I am asking that a manager call me back in regards to my 2021 ********** in for a ************* replacement. I am without a vehicle at this point due to the dealership's lack of communication.

  Customer response

  07/30/2024

  ******* (service manager from the Kia *********** called me today in direct response to the BBB complaint. He apologized for the lack of communication and blamed it on their faulty telephony platform. Bottom line is he said the part is backordered with no estimated arrival time and he gave me his personal cell phone to reach back out and check on the status of the part.

  Business response

  07/31/2024

  ******* of Miami Lakes Automall spoke with ***************** on the morning of July 30th and apologized for the lack of communication. ************;advised that the part needed is unfortunately on backorder with no estimated time of arrival.
  
  

  Customer response

  08/13/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *****************

• Initial Complaint

  07/17/2024

  Complaint Type:

  Product Issues

  Status:

  Resolved

  More info

  I had purchased a 2016 Dodge Challenger with gap insurance from this dealer on July 26,2021. I traded the vehicle on March 11, 2024 at a different dealership and I contacted Miami Lakes Automall and advised I traded vehicle in and needed to cancel gap insurance they sent me an email and advise me to submit proof of trade in and proof of payoff to cancel policy so I submitted all the information they needed. The Cancellation was processed and I was advised it will *********** to 8 weeks to receive refund this was done back on April 29,2024. Now Im being advised that finance company ************** is the one who sends it, I contacted **** and they advised me the gap insurance company Gap Addendum is the one who sends refund so I contacted Gap Addendum and they advised me they sent it to Miami Lakes Automall and that they are the ones who are supposed to refund me back. They are taking me in circles with no answer. I call the financing department and no one ever answers. I have cancelled more than one gap insurance and I have always received refund from the dealership. I would really appreciate it immensely if you can assist me with this matter. Thank you in advance. ********************************

  Business response

  08/16/2024

  A refund check was sent to ******************************** via ***** on August 1st, 2024. Tracking number for reference is ************. There is confirmation from ***** that the check was delivered on Friday (8/02/24) at 12:43 PM. 

  Customer response

  08/16/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. Please be advise I have received refund. 
  
  Sincerely,
  
  ********************************

• Initial Complaint

  07/16/2024

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Answered

  More info

  I purchased a Mitsubishi Outlander PHEV in August of 2023. As a part of the purchase, I was told that I would receive a $7500 tax credit. In the process of filing my taxes, I discovered that my vehicle does not qualify for the tax credit. I reached out to my sales person and the sales manager to determine what was the problem. The sales restated that the tax credit was valid. After several calls, I went to the dealership the speak with ********* the ** of the Mitsubishi dealer. I left my card an requested a call. After not receiving a call, I called again and got *********. He said he would review the case and get back with me. ********* never got back with me.After months of frustration, I asked to speak to the owner of the business. I was given the name, ***************** and went to the address given. The address given has restricted access. I left ***************** a message and spoke with someone from the office when they came out to check the mail.At the end of the day, no one has addressed my issue. It turns out that my vehicle needed to be manufactured in ********** to receive the tax credit along with paper work being filed with the *** at the time of purchase. My vehicle was manufactured in *****.

  Business response

  08/05/2024

  ***************** of Miami Lakes Automall reached out to ************************* and apologized for the confusion. ****************;also advised **********;that in order to get the tax credit he has to have a leased vehicle and is financing. 
  
  

  Customer response

  08/05/2024

   
  Complaint: 21995722
  
  I am rejecting this response because:

  My discussion from the beginning was regarding a federal tax deduction.  Attached are screen shots of an exchange I had with the sales manager ******, back in March where he directed me to a website that actually further confirmed my objection.

  My vehicle is disqualified from the federal tax deduction because it was not manufactured in **************  This tax deduction never should have been a part of the sales process. 

  When I spoke with *************************** he introduced the Mitsubishi rebate which was never a part of the transaction discussed.  This has caused an impasse. 

  Prior to the introduction of the Mitsubishi rebate, I was offered, " two complimentary oil changes and tire rotations at our dealership and a free one time full tank of gas".   I want to figure the $7500 from the deduction to be accounted for.
  
  Sincerely,
  
  *************************

  Business response

  08/20/2024

  *************************** of Miami Lakes Automall has spoken directly with ************************* and directed him to Mitsubishi to address concerns of the tax credit. ************************* has stated that he will continue to do business with Miami Lakes Automall.
  
  

  Customer response

  09/03/2024

  I spoke with ***************************.  He made a pivot.  The conversation since the purchase was about a federal tax credit.  The sales manager even sent me a link to a site regarding the federal tax deduction.  This was never described as a function of a Mitsubishi discount until this discrepancy was escalated to the BBB.

  I did not state that I would do business with Miami Lakes Auto Mall again.

  This case is very simple.  Miami Lakes Auto Mall's Mitsubishi sales and finance **** supplied me with the wrong information.  Now, they are trying to pivot and say it was a Mitsubishi discount.  Rather than take responsibility and make me whole, they would rather present a false narrative.

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩