Business ProfileforMiami Lakes Plastic Surgery

I originally asked for a refund on August 7th, 2023 as I paid for more than half of my surgery but found out I needed to delay/cancel it for more serious health reasons. I was told I would get my full refund, not including the deposit (which I understood 100%), 7-15 days after requesting the same. I heard nothing for 16 days so I called and they stated it would take an extra 2 weeks to get my entire refund as their refund department was experiencing technical difficulties? I still dont understand the bs they were trying to feed me. Anyways, I expressed to them that I needed the money to put towards something else and needed it right away. They then somehow where able to refund me half of what I gave ($2,375.00) and stated I would get the other half by Friday, 8/25 (I called on 8/22) by the end of the phone call although I was going to need to wait an additional two weeks in the beginning of the phone call. I even went as far as to get email confirmation from a resin in HR by the name of *******, that I would receive the rest of my funds by 8/25 as All of it sounded shady. 8/25 comes and I did not receive my second half. I called the office from 8/25 - 9/5 and no one took my calls. Every single time I called either their main line, ***********************, or *******************************; I received their voicemails. My boyfriend called and recieved their voicemails but ********* called him back. I have yet to receive a call back or anything. I even went as far as commenting on one of their latest Instagram posts about needing my money back and they deleted the comment within 3 minutes of me posting it. I then DMd them and then was ignored for 3 days before they DMd back stating I have to wait an additional week for my second half of my refund. I told them multiple times that I need to the money for a life or death situation and I am sitting at a month out without all of my funds. Theyve blatantly ignored me and Im not even asking for the deposit back as I know its non refundable.