ComplaintsforShiplux LLC

• Initial Complaint

  07/29/2024

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Answered

  More info

  I booked a shipment of a car from ** to **********, the dates were set and the shipment had a promised promised pick-up date, a call by me to ShipLux 2 days prior to confirm. When the day arrived there was no car, no pickup. We were moving out of state and now I am started with my car still in ****** and I am now. We are 5 days past and I have not been able to get a return call or email with an explanation.

  

  Business response

  07/29/2024

  Greetings:    Can you please provide an order number?  None of the information you submitted is in our system.  Thank you.

• Initial Complaint

  07/22/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  On July 3rd 2024 I had a 2018 Lamborghini Huracan Performante transported to ******. The car went missing for 10 days, during that 10 days ******************* at Shiplux swore it was fine, would reach the destination. It was to be delivered July 8th, or July 9th. July 16th the car finally reached it's destination. There is damage to the undercarriage, the matte black wrap, the interior which left freshly detailed was destroyed and filthy inside. The custom car cover which was to have been on was off, shoved under the passenger seat. Data Logs show the vehicle was driven, as well at the 51 miles additional added during transport. Thus far Shiplux refuses to communicate or address the damages. The snarky remarks and attitude flowed freely until I threated to report the car stolen, then I was hung up on and the car popped up the next day. I submitted my concerns to **** and asked for a superior and he said he was the only person I could speak with. After investigating more, I located Central Dispatch. Any ******************* with a truck and trailer can book loads. I was assured by **** that all of his brokers are insured and competent to transport our supercars. It has been a week now and the charges associated to repair this car are upwards of $50K, so far. The car left in perfect running order. The car is smoking, the car has alert lights and again physical damage. Moving forward we will obviously be going legal on our end to attain the losses we have sustained when everything is addresses. Shiplux feels their clientele are stupid, that we do not have the means or the brains to follow this through. I have uploaded some photos, including the initial loading, we are awaiting GPS reports from Lamborghini to prosecute and hold Shiplux. What does not come out in the wash will come out in the rinse. I am anxiously waiting to begin further litigation. This is not a ****** Sentra, DO NOT USE SHIPLUX. BBB-please excuse the pic of the interior on the phone, will provide,video-will not upload.

  

  Business response

  08/07/2024

  Greetings:   On June 5th, 2024 your order was placed to transport the 2018 Lamborghini Huracan Performante for pickup on June 22nd to be delivered to Simcoe, **. A schedule was created and pickup confirmed for the 22nd. On the June 20th, 2 days before pickup, you called and asked for the transportation to be delayed until the following week, a holiday week, due to mechanical issues with the vehicle. A second schedule was drafted but you were warned the shipment was now being done during the holidays which would cause delays. July 1st is Canada Day & July 4th & 5th were Independence Day. The vehicle was loaded on July 3rd the day before the holiday & delivered to the terminal on July 5th, a holiday, yet the terminal still accommodated and accepted the vehicle. A further warning was given advising there were delays crossing the border and to expect a slow delivery with further communication provided for a specific date. During the week of July 8th-12th you were advised there were no trucks crossing the border & the vehicle would not cross until Monday/Tuesday July 15th-16th. The vehicle was crossed and delivered the same day on July 16th with evidence provided of a 2 kilometer increase on the vehicle as noted in the photographs on delivery. After being accused of fraud and citing data logs showing the vehicle was driven Shiplux requested the data logs and were told, quote, "We will not provide any information pertaining to the mechanics of the vehicle. You are not educated in reading the assets diagnostics and is not relevant for you at this time". Without such data we are unable to cross reference this alleged discrepancy with our supplied records. As of July 22nd, 2024, you have still refused to provide any data logs or evidence showing the vehicle was driven additional kilometers while Shiplux has provided photographic evidence of the mileage on the vehicle from pickup to delivery.

  We have dozens of photo's showing the vehicle is clean and free of any dirt or debris

  Thank you for your feedback.

• Initial Complaint

  06/24/2024

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  On 5/22/2024 we contacted Shiplux LLC about towing our Fleetwood Bounder 2000 motorcoach from ******, ***** to **************, **. They said they could accommodate us and gave us a quote ******** and requested I put a deposit of $150 down, with $600 due in cash upon delivery, which I paid by **** on 5/23/2023. On 5/24, we learned they didn't have a big enough flatbed truck to tow our RV so we requested a refund so we could look for another company who could help us since it was parked in a HOA development and it had to be moved quickly. We got no response from them. Every email and phone call we made to ******* and ****** at Shiplux after initial payment was never answered or returned. It's been a month and they still haven't reached out to or refunded me. I told them last week I would file this complaint if they continued to ignore me and I guess they didn't care. After reading other complaints about them here, and their snarky responses, I can only assume fraud is a big part of their business. Stay away from this shady company!

  

  Business response

  06/28/2024

  You have been refunded.  Thank you.

• Initial Complaint

  06/12/2024

  Complaint Type:

  Order Issues

  Status:

  Answered

  More info

  Beware of this company. The customer has limited resources to hold ********************** accountable for poor Service. The SHIPLUX contract makes it impossible to ensure a vehicle is picked up/delivered in a timely manner. SHIPLUX reserves the right to cancel your order "at any time and for any reason". SHIPLUX will still charge a deposit fee for non-delivery. To have the contract mitigated contact has to be made with a court in *******. .I have requested my bank review the 2 transactions on my credit card for $450. These debits are a result of a contractual agreement made between me and SHIPLUX to transport my vehicle.The deposit was refundable until a carrier had been assigned to pick up the vehicle. I told the broker that the vehicle was not available to pickup until May 31, 2024. The broker agreed. The broker said he would provide a 24 hour notification prior to picking up the vehicle. I provided the broker with an alternate contact person and phone number since I would not be in ***** on 31 May, 2024. I returned home on 28 May. While in transit I was contacted by carrier requesting contact because a vehicle would be arriving shortly to to pick up my truck. The carrier refused to pickup the vehicle because it was not described correctly by SHIPLUX. The carrier told me to contact my broker. I contacted the broker who wa unavailable. I disputed the charge to my CC because the carrier refused to pickup the vehicle and I was not expecting to be charged the deposit because the carrier refused the vehicle. I contacted the broker advising my vehicle was not picked up and I had suspended payment. The broker cancelled the contract.I dont feel obligated to pay the deposit because :1. I was not given 24 hours notice prior to the pickup of the vehicle.2.The broker cancelled the contract.4. The broker was notified in writing that no plan was made for another pickup. I made every attempt to resolve this issue with SHIPLUX and they have not attempted to contact me.

  

  Business response

  06/27/2024

  Greetings:   You were refunded.    Thank you.

• Initial Complaint

  06/06/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  We hired a Shipping broker (Shiplux LLC) to facilitate a pickup of a 2021 ******************* Glide motorcycle by a motorcycle transportation company, We were told by the broker that the bike would be delivered on June 5, 2024 when we spoke to the driver he assured us that the bike would be delivered on June 5th or June 6 ,On Thursday June 6, the driver informed us that he was having vehicle transmission issues and proceeded to send us screen shots of text messages between himself and a transmission repair company, At which time I called the broker company and expressed to the issue with delivery of the motorcycle he became agitated and hung up the phone on me. I called the broker back someone by the name of ***** and told him that I didn't appreciate him hanging up the phone on me and asked how did he plan to rectify the problem also that he was paid ****** and told me my bike would be delivered on a certain day and as of this day June 6 , 2024 i have yet to receive my motorcycle I personally don't think he should receive the whole fee because the date to deliver my motorcycle has come and gone.

  

  Business response

  06/21/2024

  Greetings:  Thank you for your feedback.  We are sorry that your motorcycle was delivered a couple of days late however as you noted, the carrier had an issue with their truck and did inform you of this as well as keep in communication with you about it.  Based on this, we are not able to make any adjustments to the rate as mechanical issues sometimes arise and the driver did keep you informed.  We are sorry for the slight delay.   Enjoy your motorcycle.

• Initial Complaint

  03/27/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  When contacting to company to ship my car from ******** to ******* we agreed on a date and time. I was sent verification by email gave a deposit and signed the agreement through email. Contacting the company over and over again trying to get a specific time was an ordeal. The morning my car was supposed to be picked up no word until I kept calling to find out the driver would not be there and they wanted me to wait another day or so. I complained and finally they agreed to pick it up much later than they told me after calling multiple times to find out where the driver was. Finally car was loaded that Sunday night. The car was supposed to arrive on that Tuesday. Again after calling and calling it was supposed to arrive on Wednesday. Calling again then it turned into Thursday and finally Thursday night it arrived. After the long overdue wait I got my car with all my Milwaukee cordless tools missing. I called again ***** the man I was dealing with swore the trucks had cameras and lied when I asked for video and couldnt produce it. I called police the said they couldnt do anything because traveling state to state we could not prove witch state they were taking out of. They are liars and thieves H

  

  Business response

  04/17/2024

  Thank you for your feedback, we value all of our customers feedback.   Some clarification with respect to your claim.   When you ship a vehicle,  you are not supposed to have any items in your vehicle for a variety of reasons.  1.  It is a weight issue,  if every car the carrier transports has items inside,  the truck could be over weight and the driver could get a large fine for this.  2.    While your car is insured during transport,  any items you have in the car are not insured by the trucks insurance as they are not authorized to transport household items.  As a courtesy, most carriers are ok with up to 100 LBS of personal items, in the trunk however those items are not insured.  3.   We nor the carrier take an inventory of any household items as they are technically not permitted in the vehicle so we nor the carrier have any idea what if any items may be in your vehicle when it is transported.      As far as the mention you made of cameras in the trailer, it seems there may have been a misunderstanding as ****** mentioned he would ask the driver IF he had cameras in the trailer,  which he did not.  The carrier nor Shiplux is responsible for any household items in your vehicle as they are not insured nor are they technically supposed to be in the vehicle to begin with.  We are sorry if in fact items were missing however we have no idea what you put in your vehicle so unfortunately the items which may have been in your vehicle are not items we or the carrier will be obligated to replace.    Again thank you for your feedback.

• Initial Complaint

  03/21/2024

  Complaint Type:

  Delivery Issues

  Status:

  Answered

  More info

  ShipLux has done a terrible job at communicating to me about the delivery of my golf cart! I paid for it to be delivered on Wednesday 20th and kept getting g told it would be delayed a day only when I called since they were suppose to notify me 24 hours ahead of time. I finally find out after 4 calls and two days later that it will not be delivered u til the 24th hopefully as the truck is broken down in ********** and it has to come to ********. They promote customer service but lied because they never told me it would be later than expected when they knew it could not make it. They were told up front how important the delivery date was to be met

  

  Business response

  04/22/2024

  Greetings:  Thank you for your feedback.  We are very sorry the delivery of your golf cart was delayed.  The delay was caused by a mechanical failure the carriers truck experienced while your golf cart was being shipped.  While this does not happen often,  it did occur with your particular transport and we are very sorry however this is completely out of anyone's control.  Again,  we are sorry your transport took longer than expected.

• Initial Complaint

  01/30/2024

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  I paid Shiplux Auto Transport a fee of $350 to place an order for transporting my vehicle November 2023. I was not informed at any time that this was nonrefundable. On January 26, I cancelled my order. At that time, I had not yet been called to schedule the exact date for pickup of my vehicle (I was told via email that it would be Feb *****). I received an email from ******************* on January 29 that stated,"I cannot refund your deposit as your order was already dispatched and scheduled for pick up." I am seeking a a refund of the fee for placing an order.

  

  Business response

  03/06/2024

  Greetings:  Thank you for your feedback.  We value all feedback from our customers.  You booked an order with us in November to ship your vehicle to ****** in April.  We set up the order and completed all required paperwork.  You then changed the order to ship your vehicle with in ***************** in February.  The week your vehicle was to be picked up, you pushed the order further out in February which we rescheduled for you.  Then you decided to cancel the order.   We dispatched, meaning secured a truck to ship your vehicle, 3 times.  As per the contract you signed, that is when we charge a non refundable deposit.  The representative you booked the order with offered you a credit towards future transport via email which you agreed to,  we have included the emails showing this.  Again, thank you for your feedback.

• Initial Complaint

  12/05/2023

  Complaint Type:

  Product Issues

  Status:

  Resolved

  More info

  ******************************* sent me quote to ship my atv from ****** to ******** in the first of October. They picked my atv and shipped it to ******** fast. But when it came to return ship my atv home, ***** went radio silent. I have the phone records of calling him and leaving a voicemail a total of 12 times in 4 weeks. 12 TIMES!! His customer service is the worst I've ever experience from a business and will never do business with them again. I will do everything in my power to trash Shiplux so they can't steal money from anybody ever again.I then spoke to a man named ************************* who claimed he would work on getting my refund and he too went radio silent. At this point because their customer service is so bad that I want a full $2000 refund If ******* or ***** claims any different about me trying to contact them, I printed my phone records and will be glad to handover them over to prove they are liars to cover up their unacceptable customer service.

  

  Business response

  12/10/2023

  Greetings.  Thank you for your feedback. After our internal review of your order, we did transport your vehicle one way.  We did not ship your vehicle back and therefore you will be refunded for the trip back.  Sorry for the delayed reply.  We wish you the best.  Thank you again for your feedback.

  Customer response

  12/15/2023

   
  Complaint: 20961698
  
  I am rejecting this response because: The agreement was $1,000 each way. Not $900. And you're right. You did ship one way for $1,000. Add to the fact I had to fly out, rent a truck, and drive it back myself all because ***** didn't want to answer or call his customers back. You don't deserve the extra $100. I should get at least the full $1000 back. This all could've been avoided if ***** would've just called me back.
  
  Sincerely,
  
  ***************************

  

  Business response

  12/18/2023

  Greetings:  There is more to the story that you are leaving out, we refunded the money for the service which was not provided.  Thank toy, we wish you the best.

  Customer response

  12/18/2023

   
  Complaint: 20961698
  
  I am rejecting this response because: Please, enlighten me. Did you finish basic math class in grade school? Half of **** is not 900. It's ****. The agreement was $**** each way. You performed a service going to ********. But then when it came time to return ship, ***** went complete radio silence. Did not answer my calls or return them. He just plain ignored me. I have the phone records to prove that I tried to call him for more than 6 weeks. I challenge you to pull his phone records so we can compare. I bet you won't because you're afraid I might be right that ***** screwed up badly and now you're trying to cover for him. Now what detail could I have possibly left out? What lie is he telling you? There is no excuse to ignore a paying customer for more than 6 weeks. Absolutely is no excuse for that and is very unacceptable on your part for letting it happen.
  
  Sincerely,
  
  ***************************

  

  Business response

  12/18/2023

  We provided the service 1 way.  *********** for the return trip was not provided and the customer was ferunded for the service we did not provide.

  Customer response

  12/20/2023

   
  Complaint: 20961698
  
  I am rejecting this response because: Yes, the return trip was $1000. The refund should be $1000.
  
  Sincerely,
  
  ***************************

  

  Business response

  12/21/2023

  Greetings:  Our accounting deparment just sent another $100 so your refund is $1000.  Sorry for the confusion.

  Customer response

  12/21/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***************************

• Initial Complaint

  10/28/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  My car was never picked up as agreed and absolutely NO CONTACT was ever received from ANY driver regarding delays, or pick up arrangements even though we were available all the time for information if needed. I was repeatedly ignored by employee *********************** who said hed call me back but never did as well as being told that the driver would call me on two occasions who never did either. My credit card was charged $55.00 though no service was rendered.

  

  Business response

  10/31/2023

  Greetings:  Thank you for your feedback,  you were never ignored by anyone, we are sorry the transport of your car did not work out and you have been refunded.  Wish you the best.

  Customer response

  11/01/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that the promised refund (if I actually receive it) is acceptable however the claim by the company that I was not ignored is completely false. Not only did the driver never once contact me but the sales representative blatantly lied to me on many occasions. This company is highly unreliable and cannot be trusted in my opinion. 
  
  Sincerely,
  
  *****************

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩