Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:04/04/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  They are not honoring a car warranty when it should cover for rideshares, I have had my 2017 ******* 300 at ****** when it covers ****** and my entire steering wheel rack went out.

  

  Business Response

  Date: 04/08/2025

  ****** appreciates Mr. ************ reaching out regarding his Contract and claim.  In review of Mr. *************** claim, which he confirms in his complaint, Mr. ************* utilized his vehicle for rideshare services.  The contract explicitly states that the Contract does not provide coverage for vehicles used for commercial purposes and the contract can be cancelled for such use.  Ride Sharing and Food Delivery is included in that exclusion unless the rideshare option is selected on page 1 on the date of purchase.  The option was not selected, which means that the Contract did not provide coverage if the Vehicle was used for ridesharing and/or food delivery to consumers.  Based upon Mr. *************** admission of using the car for ridesharing, ****** is forced to deny the claim and cancel the Contract.  A refund of the Contract price will be remitted to his lienholder of record as per the terms of the Contract.

  Customer Answer

  Date: 04/09/2025

   
  Complaint: *****I am rejecting this response because: The dealership new i wanted a rideshare vehicle but now had to pay $1700.00 out pocket. This should be sent to me. 
  
  Sincerely,
  
  ****** ************

  

  Business Response

  Date: 04/16/2025

  Unfortunately, Mr. ************** complaint states that his complaint is with the selling dealer, not with ******.  ****** has adjudicated the claim and cancelled the Contract according to its terms and cannot provide additional refund amounts.

  Customer Answer

  Date: 04/22/2025

   
  Complaint: 23160624
  
  I am rejecting this response because: you owe me $1700. I had to pay for /my steeling wheel rack. I was not told by the dealership or warranty company about it wouldnt cover this part because of the rideshare. 
  
  Sincerely,
  
  ****** ************

• Initial Complaint

  Date:04/02/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  MARCH 26 2025 We, ******** ****************, submitted a claim with Phoenix warranty for a replacement of our mutual customer, ***** *****, 2017 Kia ******** engine. The estimate was provided and approved for $7322.04. However due to this vehicle being at a dealer prior to us and being misdiagnosed and preforming a repair of the camshaft, which then ruined the engine,and phoenix warranty approving and paying for it, they were deducting that cost for our repair. A total deduction of $5,711.64. Making the approved payable amount to us from phoenix warranty $1610.40. ***** *****, our and their customer would be forced to pay the remainder. We purchased all parts needed, performed the repair and submitted final invoice to Phoenix warranty via email at ************************************* on March 26th. The authorization number provided to us was "60 ** ******", Their "auditing department" emailed us back stating they needed OUR invoice for the purchase of the engine. Now this request alone is shady business. We are a certified re seller and our purchases, from whom and the cost and of those purchases are between our business and the business we purchase the goods from. However, we provided our purchase invoice for the engine. Then the responded first saying it was not from the approved supplier, the dealership. When submitting the claim, we stated the engine was from the Manufacture, not a dealership. There is a difference. We moved past that. Next they said it was a handwritten invoice and that is not accepted. Again, noting was stated about this prior to approval, otherwise we would have not used this supplier, or, and more likely, we would have just declined the job totally. Now the last communication was them telling us the price we are selling the engine for is not the same as what it costs us and we must match that price to proceed. We have never heard of any business selling their goods/services for the cost they buy them for. They should be paying the agreed amount ,

  

  Business Response

  Date: 04/02/2025

  ****** appreciates the inquiry as to Mr. ******* contract.  It should be noted that ****** does not like to discuss customer information with non-customers without their consent.  What ****** can state is that there was a previously approved and paid claim at another repair facility.  The customer went back to that repair facility and was informed that there would be a deduction in approval amounts for any overlapping repairs from the previous incomplete repair.  The customer was aware of this and was made aware of it when he stated he was going to relocate it to ******** MTA.  ****** approved the claim at ******** subject to the aforementioned deductions.  Again, Mr. ***** was made aware of this prior to bringing the Vehicle to ********, and no additional amounts can be approved.  Please let us know if you have any further questions.

• Initial Complaint

  Date:03/27/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a ***************** March of 2023. My engine goes out within the same year December of 2023. After going back and forth with this Warrant company about Replacing the engine (the engine issue was under warranty) They finallly agreed to send out an engine to be installed. This was clearly a refurbished engine with underlying issues as the engine goes out yet again just over a year in February 2025. This is a warranty company who provided me a faulty Engine. This isnt a battery or thermostat issue this is the motor and the engine we are talking about and they are stalling out after a few months to a year, thats an issue and should never happen especially with all routine maintenance up to do date. After being told by Wynns to take it to a mechanic although just outside of the year warranty on the so called newer engine w/ only 30k miles they stated they would work with me. I take it to my **** dealership and all of a sudden they are telling my mechanic they will not be assisting at all. Less than two years two engines later and No assistance based on a technicality of less than 60 days.

  

  Business Response

  Date: 04/02/2025

  ****** appreciates Mr. *** reaching out regarding his Contract.  Looking to his claim history, as he states ****** approved and paid for a replacement engine of like kind and quality in December 2023.  The replacement engine came with a 12-month, ****** mile warranty, whichever occurs first.  At the time of the claim, the Vehicle had ******* miles.  On February 17, 2025, another claim was initiated regarding the Vehicle's engine.  At that time, the repair facility reported that the Vehicle's mileage was ******* miles.  This was more than 2 months and ****** miles beyond the replacement engine's warranty.  Further, the vehicle mileage exceeded the maximum permitted by the contract by more than ****** miles.  Due to those, the claim was denied due to the contract being expired.  ****** regrets that it cannot assist Mr. *** and that the engine warranty exceeded the warranty period, but unfortunately neither can assist at this time do to the Vehicle's mileage.  

• Initial Complaint

  Date:03/17/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Greetings, my 2009 ****** Altima is currently sitting at a ****** Dealership since March 10th, 2025 & we are not getting great results with my coverage plan which is being handled by ****** Extended ********* I was told by the Mister ******, the service *** handling my case, that the engine is completely gone & that ****** is requesting the engine be torn down to determine cause of failure. The problem with this request is that I may possibly have to cover the cost of this requested which would be $2,849.25. In October 2024, I had a major change in my ************ had to pick up extra work through Door Dash just to be able to keep up with the care ***************************** on this vehicle. This vehicle needs over $8,000 worth of work at this moment, I financed it used through 123 Auto in ************, ******* on June 17th, 2024 & tried reaching out to them to discover they are no longer in business. I eventually did some research on ****** Extended ******** to only find complaints of consumers feeling scammed through them & now I find myself in a similar situation. Now I'm out of a vehicle & can't start back Door Dashing anymore to better my financial status. I would appreciate if someone could reach out to me in order to find some kind of solution dealing with this company. Thanks in advance for your ***************

  

  Business Response

  Date: 04/02/2025

  We appreciate Ms. *** reaching out regarding her Contract.  In looking at her claim notes, all that we see is that the repair facility initiated a claim on March 11th, at which time they were advised to obtain Ms. ***** permission to diagnose the Vehicle's failures and the cause of those failures, as per the terms and the contract.  No further progress was made during the claim.

  In review of Ms. ***** statements in her complain, ****** unfortunately must cancel her contract for violation of its terms.  The contract explicitly states that the Contract does not provide coverage for vehicles used for commercial purposes and the contract can be cancelled for such use.  Ride Sharing and Food Delivery to consumers is only permissible if the option is selected on page 1 on the date of purchase.  The option was not selected, which means that the contract did not provide coverage if the Vehicle was used for ridesharing and/or food delivery to consumers.  Based upon Ms. ***** admission of using the car for Doordash, ****** is forced to cancel the Contract.  A refund of the Contract price will be remitted to her lienholder of record as per the terms of the Contract.

  Customer Answer

  Date: 04/16/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ****** ***

• Initial Complaint

  Date:03/09/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased an extended warranty with Wynns Premier when I purchased my vehicle in September of 2024. It covers my car in totally as far as the engine as well as the parts needed. My 2015 *** ******** has been sitting for at least 2 weeks now with the *** dealership as well as the dealership owner I purchased the car from, attempting to speak with someone in authority to find out what the issue is with my car being repaired because it is supposed to be covered ******* miles, I am currently at ******* and purchased it at *******. They have yet to contact me or anyone back in the issue. I have had to not only miss work but pay for a rental due to their negligence. It says on my brochure that all my powertrain parts are covered and *** has been trying to give them a breakdown of exactly what it is because the engine needs replacement in full, as well as the recalls at hand. I am being held liable for something that was clearly wrong when purchased I.e. the recalls and engine. I havent had the car 6 months. This has caused a great deal of stress on me and my family mentally and financially.

  

  Business Response

  Date: 03/12/2025

  ****** appreciates Ms. ********* reaching out regarding her contract.  As she states, there is a *** warranty that was extended for her vehicle that would be relevant and cover this failure.  Due to this manufacturer's warranty, ****** cannot assist on this claim.  

• Initial Complaint

  Date:02/27/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  the company has approved the repairs to the vehicle with the amount that they would cover. upon completion of work the company will not pay the shop leaving me with the balance so i can get my property back

  

  Business Response

  Date: 03/07/2025

  ****** appreciates Mr. **** reaching out regarding his Contract.  ****** has been working with the repair facility with over a month so that it can remit payment for the approved repairs.  The repair facility purchased the replacement engine and remitted for reimbursement.  Unfortunately for the process, the repair facility purchased the engine from an entirely different repair facility than was originally told to ******; in fact the Georgia based repair facility purchased the engine from a repair facility in ******* that purchased it from a ********* dealership in ********  ****** stated that it needs a copy of the invoices and/or receipts identifying the payment for the engine to each entity for its internal quality controls and auditing purposes to ensure that the amount being paid is the cost of the engine.  ****** will happily remit final payment when the repair facility provides all receipts and invoices related to this repair.

  It should be noted that Mr. **** has cancelled his contract and, therefore, no new claims can be opened under the Contract.

  Customer Answer

  Date: 03/07/2025

   
  Complaint: 22961824
  
  I am rejecting this response because:
  The warranty company authorized the shop to do the work. The shop owner owns multiple repair facilities and two of them are under different names. In order to get the engine for the vehicle he already had an account with the other name and purchased. He provided proof of purchase from dealership to first shop and from one shop to the other as he was instructed to do, but still no payment authorized. 
  Sincerely,
  
  ***** ****

  

  Business Response

  Date: 03/12/2025

  ****** appreciates Mr. ****** follow-up.  The repair facility should be able to obtain and provide invoices evidencing the purchase of the engine for remittance to ****** as it is standard.  ****** will remit payment upon receipt of those receipts.

  Customer Answer

  Date: 03/12/2025

   
  Complaint: 22961824
  
  I am rejecting this response because:
  The shop is not willing to share their personal bank records since the warranty company has not been willing to work with us at all. Without the cost of the engine i would like to be reimbursed for the rest of the work that the company approved me having done since everything has been completed. 
  Sincerely,
  
  ***** ****

• Initial Complaint

  Date:02/22/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am filing a formal complaint against Wynns Extended Care, located at ********************************************, due to their failure to process an approved repair payment for my **** Explorer, resulting in an unnecessary and prolonged delay in getting my vehicle repaired.On January 29, 2025, Wynns Extended Care approved a repair for my vehicle at **** ***** ****. Despite this approval, they have repeatedly claimed they did not receive the necessary payment processing email from the dealership. However, **** ***** **** has emailed them three times and received confirmation that the emails were successfully sent. Additionally, the dealership has faxed the required documents, and both **** and I have called Wynns Extended Care multiple times to confirm receipt, yet they continue to state that they have not received the email.I personally called Wynns Extended Care six times, and **** ***** **** has also called them directly on multiple occasions, yet they continue to stall the payment process without any valid reason. As a result, my vehicle has been in the shop for over three days, and now, heading into the weekend, I will be without my vehicle for an additional three days or more, causing significant inconvenience and hardship.This delay is completely unacceptable and appears to be a deliberate attempt to avoid fulfilling their contractual obligations. I am requesting immediate action from Wynns Extended Care to process the payment and approve the repair without further delay. I also urge the BBB to investigate their business practices, as this type of behavior is deceptive and unfair to consumers who rely on their services.I would appreciate a prompt resolution to this matter and expect my vehicle to be repaired without further unnecessary delays. Please confirm receipt of this complaint and inform me of any further steps I need to take.

  

  Business Response

  Date: 03/07/2025

  ****** appreciates Mr. ******* reaching out regarding his contract.  ****** is unclear as to Mr. ******** complaint, however.  ****** approved the claim for repair of the Covered Parts in the amount of $3,144.23.  ****** paid the approved amount on February 10, 2025, following receipt of a final repair invoice.  Since the claim was paid as approved, it is considered closed and no further amounts can be approved or paid.  ****** looks forward to assisting Mr. ******* in the future.

• Initial Complaint

  Date:02/03/2025

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This is secondary to the report I filed against ******** auto. ****** (Phoenix) has a warranty on my car that I pay for monthly. The repairs are under warranty, however they are refusing to pay in full and dragged out the amount of time this repair is taking. Instead I am left with almost $1900 just in the covered repairs and thousands in uncovered repairs needed. I have also already paid out $500 in rental fees for a vehicle for the last 2 weeks and still need a rental for another week. Which is also uncovered by ****** and ********

  

  Business Response

  Date: 02/14/2025

  ****** appreciates Ms. ******** business and for reaching out regarding her Contract.  ****** has reviewed the relevant claim.  ****** approved the claim in the amount of $3,300.17 in order to repair each of the parts that the repair facility identified as failed.  ****** approves the parts necessary to repair the Vehicle and the necessary labor time, as directed by the national labor guide utilized by the repair facility.  ****** paid the approved amount on February 10, 2025, upon receipt of a final invoice evidencing that the Vehicle was fully repaired.  ****** cannot approve any additional amounts towards this claim as it approved all covered parts and repairs reported by the repair facility.  ****** looks forward to assisting Ms. ****** in the future.

  Customer Answer

  Date: 02/18/2025

  I spoke with an agent for over 8 minutes after receiving the initial quote.  They stated that meinake and the adjuster couldn't agree on some prices leaving me paying the difference.  However I asked where I could take it where the cheaper prices were available and he didn't have an answer. So basically they claimed it could be done cheaper elsewhere but couldn't back it up. As you can see in the bill, I refused everything my vehicle needed except the 2 things that were covered and should have been covered %100 but wasn't 

  Customer Answer

  Date: 02/18/2025

   
  Complaint: 22893922
  
  I am rejecting this response because: the only work done was covered work. On my phone call they stated there were cheaper options for parts and labor so they weren't willing to pay more. However when I stated I would happily have my vehicle moved somewhere cheaper,  they couldn't give me a single location.  The only work done was the 2 things they approved and both those things should have been covered 100%. I also have a $720 rental bill for a vehicle to drive while waiting for the repairs
  
  Sincerely,
  
  ******* ******

  

  Business Response

  Date: 03/03/2025

  ****** used the relevant labor times that are set forth in the national labor guide used by the repair facility.  That is how the labor was determined and paid.  All other parts were paid for as set forth in the Contract.  ****** cannot approve any additional amounts on this claim unfortunately.

  

  Business Response

  Date: 03/04/2025

  ****** used the relevant labor times that are set forth in the national labor guide used by the repair facility.  That is how the labor was determined and paid.  All other parts were paid for as set forth in the Contract.  ****** cannot approve any additional amounts on this claim unfortunately.

• Initial Complaint

  Date:01/25/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 8/29/2023, I purchased a used 2015 Ram Truck and a *************** Contract, from **************************. The *************** Contract was to last for 24 months or ****** miles, whichever came first. This past December, 2024, while I was still within that coverage period, I took my vehicle into ******* ***** to repair a knock in truck's engine. At drop off, I shared the *************** Contract information with ****** the Service Technician assisting me with the repair. ***** wrote up an estimate and contacted, on my behalf, *********************************************, the *************** Contract provider to set up a claim. From the initial start of the claim, ***** ran into resistance from ****. Although my contract included engine coverage, **** wouldn't commit to anything until the engine was "opened" and a claims adjuster could come out and inspect it. After completing the inspection, the claims adjuster ended up denying the claim. ***** at ******* ***** went back and forth with **** at **** and advocated for me. **** (****) siting first my "negligence" and then "modifications done on the vehicle" as the reasons for denying the claim. The service technicians didn't see any negligence on my part, and argued that the repair was just normal wear and tear on a 10 year old engine. Additionally, to clear up any misunderstanding and assist in the effort to get the claim approved, I reached out to **** and explained the vehicle is exactly the same as when I purchased it. No modifications were done to it. ***** followed up for a month, and did everything he could to have **** at **** honor the claim, but **** remained not only adamant in denying it, but also has now "cancelled" my coverage. He went on to explain to ***** that I never should have been sold coverage, because of vehicle modifications.

  

  Business Response

  Date: 01/28/2025

  ****** appreciates Mr. ************* reaching out regarding the claim.  The claim was initiated on December 19, 2024, with a complaint there was a noise in the engine.  During the claim the vehicle was inspected to verify the failures.  During the inspection, it was confirmed that the Vehicle was equipped with oversized tires, that exceeded the manufacturer's specifications by height.  This not only puts an unnecessary strain on the Vehicle's drivetrain, but it also prevents the odometer from accurately recording the Vehicle's mileage.  ****** notified Mr. ************* of this and pointed him to the terms of the Contract that state that such modification is specifically excluded under the Contract.  ****** cancelled the contract and remitted a refund to Mr. *************.  Unfortunately, due to the modification to the Vehicle, the claim cannot be approved.

  Customer Answer

  Date: 02/13/2025

   
  Complaint: 22851143
  
  I am rejecting this response because 1) as of today, I have not received a refund check from **** and 2) ****** response does not indicate the amount of the refund they claim to have issued. The only way I will consider this resolved is if **** issues a full refund in the amount $2,143 and provides proof of issuance. 
  
  Sincerely,
  
  **** ****-********

  

  Business Response

  Date: 02/14/2025

  As per the terms of the Contract, the refund was remitted to the lienholder of record.  ****** can provide the refund amount that was remitted if Mr. ************* contacts ****** cancellation department. 

  Customer Answer

  Date: 02/24/2025

   
  Complaint: 22851143
  
  I am rejecting this response because: I just called **** in regards to a refund check for the FULL purchase price of the the contract. The customer service representative I spoke to (*****, extension 395), wanted the mileage of my vehicle to "prorate" a refund. I explained that I am entitled to a FULL refund, and she then instructed me to email a copy of the complaint I made with the BBB to this email: **********************************************************. 
  
  Sincerely,
  
  **** ****-********

• Initial Complaint

  Date:01/23/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have a warranty I've been having problems with my engine since day one I've gotten this car in July and have been taking it back constantly for oil changes , I had a diagnostic do e the dealer ship said there is damage on the inside of the engine, the inspector came didn't look at the problem In the engine per the automotive guy at hyundi and they said they needed more test run coming out of the customers pocket, the hyndi ********************** that my car is at said they would pay for another Inspection because the warranty company said that he would have to get another inspection on the car , hydui service said they would pay for the inspection and the warranty denied it. I need help with this problem I would like the company to come out and the correct Inspection. I have been having nothing but problems with this warranty company I pay for the extended and they don't want to do anything g

  

  Business Response

  Date: 01/27/2025

  ****** appreciates Mr. **** reaching out.  The contract that was provided with the complaint is for a person with a different name, living in *********  ************ please explain his relationship to Mr. ***** as ****** does not want to share customer information to non-customers in an abundance of caution for privacy.

  Customer Answer

  Date: 01/27/2025

   
  Complaint: 22847436
  
  I am rejecting this response because:
  
  Sincerely,
  
  ******* ****

   

  I'm ******* **** the car is in my name and so is supposed to be the warranty,  ***** **** is the cosigner for my loan and I don't understand why my name is not in the warranty somthing needs to be done about this. This is ridiculous! The loan is in my name I don't understand why my name isn't on the warranty 

  Customer Answer

  Date: 01/27/2025

  My name is on this warranty,  the company lied and I didn't want another inspection and that I was just picking the car up! That is a lie the engine is out of my car how can I just pick it up!! I'm calling the attorney general and my lawyer . This company is playing games 

  

  Business Response

  Date: 01/28/2025

  ****** appreciates Mr. ****** clarification regarding the Contract and his understanding as it relates to consumer privacy.  Mr. **** has had two claims under the Contract.  On December 27, 2024, a claim was initiated by ******* of Ft. ***** with a complaint that the Vehicle was consuming oil.  ****** approved the cost to replace the valve cover gasket.  On January 15, 2025, a second claim was initiated with a complaint that the Vehicle was still consuming oil.  Following inspection, the repair facility could not find a cause of failure explaining why the engine was consuming oil.  ****** stated that it could not proceed with the claim until such time that a cause of failure and extent of damage to the Vehicle was identified.  To date, no cause of failure has been identified and shown to ******.  When that occurs, ****** will happily proceed with adjudicating the claim. 

  Customer Answer

  Date: 01/29/2025

   
  Complaint: 22847436
  
  I am rejecting this response because: hyundi said they showed the cause of failure of the vehicle and sent over the information and wynns keeps denying it. 
  
  Sincerely,
  
  ******* ****

  Customer Answer

  Date: 01/29/2025

  Hyundi sent pictures and reason for the motor some photos attached they told huyndi the claim is closed they won't accept anymore photos 

  Customer Answer

  Date: 01/29/2025

  Send out a new inspector 

  Customer Answer

  Date: 01/29/2025

  This is crazy that you closed this claim with no resolution