Complaints

This profile includes complaints for Anzzi LLC's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Anzzi LLC

  5701 NW 35th Ave Miami, FL 33142-2707

• 

  Anzzi LLC

  5703 NW 35th Ave Miami, FL 33142-2707

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:03/25/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The product does not match the photo in color and style. Its only printed on one side and is not the colors or quality that the photos convey. Its a cheap piece of fleece. Instead of sunset colors its bright bright orange. I just want to return it. But they do not provide a way to do that.

  Business Response

  Date: 04/08/2025

  Hello,
  
  I hope you are doing well.

  We cannot find any order with the customer's information that was provided. The order number seems to be a wrong number. Can we please ask for re-confirming it and provide us with the date of purchase? 

  We would be glad to assist. 

  Best regards,
  **** ********
  Customer Service Manager
  SWCORP - Luxury Home Brands
  

   

   

  
  

• Initial Complaint

  Date:02/21/2025

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Anzio kitchen faucet about four years old with pull down sprayer developed poor pressure over time and began leaking onto countertop. Company told me the faucet was discontinued so they couldnt provide repair parts, wouldnt warrant the product and couldnt help me. I want to warn people not to buy this brand.

• Initial Complaint

  Date:10/31/2024

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Ordered an Anzzi shower door through *********. Lowes Order number ******************. The order was placed on 9/2/24. The shower arrived on 9/11/24. I began installation on 10/24/24. There was a critical part missing from the box. This was a gasket seal to prevent water leakage. I cannot proceed without the part. I created a case with ANZZI *************) so get a part. (Anzzi Case #****** - Ticket #******) *********** claims since I waited 30 days that I have to pay $20 shipping to get the part. There are no warnings on the box or in the manual that state I only have 30 days to report an issue with delivery. ***** 100% return policy extends to 90 days. ***** cannot provide this part as it is specific to the Anzzi product. At a minimum I would like a refund of my shipping costs.

  Business Response

  Date: 12/02/2024

  Good afternoon,

  On October 21, 2024, we spoke with the customer and arranged to ship the requested part at no cost, including free shipping. The customer did not incur any charges for the part or its delivery. The part was shipped and successfully delivered on November 8, 2024.

  We followed up with the customer today, and he confirmed his intention to withdraw the BBB complaint.

• Initial Complaint

  Date:01/25/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Date of transaction 1-20-2024 Purchase price $349.79 ItemRhodes Series 60 x 76 in Frameless Shower Door Order # SA3482 Was not informed this item was on back order until sometime after April.I contacted company on ****, **** **** and was told item was still in distribution center. Called on **** and was finally told item was on back order. They charged my credit card knowing they would not be able to fulfill the order for several months. I want a refund now!

  Business Response

  Date: 01/31/2024

  The customer was informed that the order was pending fulfillment, a refund request was sufficient to receive a full refund. We have gone ahead and issued a full refund after cancelling this order at this time. Please expect the money back to the original payment method within 3-5 business days. 

• Initial Complaint

  Date:01/25/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased an Anzzi waterfall vessel sink (model # LS-AZ8089) 3/14/2021 through ********** to be installed in a newly constructed guest room. The sink was professionally installed by a plumber, and it worked well until last week. Being that this bathroom is used maybe 5 times per year, I never would have expected issues with it leaking in less than 3 years. We have sinks that were installed 15 yrs ago when our house was built at they have never leaked. Needless to say this Anzzi faucet is leaking around the cartridge, and has caused damaged inside of the cabinet (by the way which was build at the same time of installation). I have called this company in attempt to find a replacement cartridge (per the plumbers recommendation), but there customer service is pretty much non existent. I was either on hold for 45 mins only to be told that no one was available in the parts department. I was also told that my faucet (less than 3 yrs old) has been discontinued so warranties dont apply. I was also advised unlike most companies, they dont sell replacement cartridges. I was then told by ****** that I could potentially purchase a faucet from the same type of sink in a different color then switch out the glass cover. I was willing to do that, however ****** mentioned having to check with someone to confirm what he told me since they only had 7 in stock. I have yet to hear back from him or anyone from Anzzi regarding this issue. This some of the worst customer service that I have experienced!!! I have a 2.5 year old sink with a leaky faucet and no answers as to how to resolve the issue.

  Business Response

  Date: 01/25/2024

  Hello, 
  
  Thank you for reaching out to us in regards to a warranty claim. Please note all of our products have LIMITED LIFETIME WARRANTY. We will send parts as long as the item is not discontinued. An order number was not provided, therefore, I was unable to find the order. Kindly provide the order number and I will review the request. As mentioned in the warranty, we will send the part, subject to availability and the product not being discontinued. 
  
  If discontinued, we will gladly offer a replacement faucet at a good price, if interested. 
  
  Thank you for your patience and understanding! 

  Customer Answer

  Date: 01/27/2024

  I have attached the receipt from ********** with order number.

   

  Thanks,

  *******************

  Business Response

  Date: 01/31/2024

  As shown in the attached picture,  LS-AZ8089 has been discontinued since 2021. At this time, we are unable to provide parts or replacement for this particular faucet. The best we can do is offer a good price to the customer for a new, different and similar unit. Our queue is no longer than 1-2 minutes, the customer may give us a call at ************ to be provided with alternative faucets by our sales representative. When one is selected, the customer may ask the sales representative for better pricing based on this BBB case and we will help the customer. 
  
  However, this case should close as this item is discontinued, therefore, not valid for warranty. 

• Initial Complaint

  Date:11/29/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This is a walk in tub. The seal around the door leaks. The water goes out faster then the water comes in. Made a huge mess last time we tried to use it. Soaked the rug, went into the hall. Awful. Tried to get someone to come check it out. We were told that they have no one in our area. I sent pictures. You really couldn't see anything. They wanted me to film the water flowing out of the tub. Asked them to send a new seal and I would find a plumber. Finally agreed but the seal we need is on back order. That was Sept and no update as of yet. We cannot use the tub for the benefits it could provide my Father. Why in the world would I ask for a seal if I did not need one? They act as if I am trying to steal from them. Started this in July, 2023.

  Business Response

  Date: 12/08/2023

  As the comments states, we did assist and created a work order. However, the part is on BACK ORDER. That said, we have done everything we can at this moment to assist but we cannot send a part we do not have until it comes in. 
  
  For a quicker solution, we recommend the customer driving to a ********** or hard ware store and try to find a door seal that works. 
  
  We will send the part as soon as it arrives. Unfortunately, we currently have no ETA on seals. 

  Customer Answer

  Date: 12/11/2023

   
  Complaint: 20933651
  
  I am rejecting this response because: this is a failure on their part! They could send a new door with the seal attached. I will not recommend this tub to anyone!!
  
  Sincerely,
  
  *********************

  Business Response

  Date: 12/12/2023

  As mentioned, we fulfill every order as parts become available. We cannot send a part we don't currently have. At this time, we have asked our tech team to contact the customer in an effort to find a solution. In the event of still needing the part, we will send it as long as it is available. We apologize for any unexpected delay or inconvenience. 

• Initial Complaint

  Date:08/04/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Purchased item from merchant for a remodeling project 06/17/2023 to make sure that item was going to arrive on time to avoid any delays with construction. Reviewed installation specifications on website description before placing order.This week plumbing company started installation of product and discovered that the seat provided to mount the item is not suited for concrete floor. Contacted the company, technical support informed us that they have complains from customers about the issue with the item, the answer was that they could not help me, to talk to get to customer service to return the item.Basically they sold me an item that they are aware has an issue with the design.They want me to pay for shipping and the re-stocking fee, I refused since the item is defective.Called and email them, asked for management but the answer is that they are not there, not matter what time you contact them.I'm requesting a return label to send the item back at not cost to me and full refund for an item that I can't use because of they deceptive sales practice.

  Business Response

  Date: 08/10/2023

  We have been working with this customer directly. We informed the customer that the issue is not our faucet but their connections. We understand there is concrete and copper lines, which prevents the base from settling into place correctly. In good faith, we create a return request and will refund this customer in full. 

  Customer Answer

  Date: 08/11/2023

  ******** replied, they stated that I would get a full refund.

  Received Label and RMA yesterday iate in the afternoon.

  Going to wait until they receive unit and refund posted to account.

  Customer Answer

  Date: 08/16/2023

   
  

  Merchant replied, they stated that I would get a full refund.

  Received Label and RMA yesterday iate in the afternoon.

  Going to wait until they receive unit and refund posted to account.

• Initial Complaint

  Date:07/18/2023

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a ENVO Echo Elongated Smart Toilet (Order SA2260) for $1299.00 from ANNZI in April for a bathroom remodel scheduled for July. I ordered early to prevent shipping delays. Today was the scheduled install of the final piece to a major bathroom remodel, the smart toilet. When the plumber opened the box and removed the plastic the toilet had a crack in it, The box showed no damage at all. I sent photos at *****'s request, along with the sales order number. I was informed I could get a refund or a replacement. I asked for the replacement. Several e-mails later I was told that ***** or ENVO would not honor the replacement due to the order being over ***************************************************************** that time frame. I purchased the unit due to the product description and the lifetime warranty. A lot of good that did me. I just want this to be rectified and have a replacement shipped.

  Business Response

  Date: 08/02/2023

  As per our return/refund policy, customers are to contact us immediately if an item is damaged. 
  
  The customer contacted us over 3 months later to mention the toilet was received damaged. At this time, we are unable to validate the statement given the toilet has been at the customer's possession for over 90 days. 
  
  Although we could not replace the item because it was reported months later, we still went out of our way to ensure the customer received a new toilet at a very low cost. New Order SOS2809133, delivered on 7/28. 
  
  Please let us know if there is anything else we can do to assist. 

  Customer Answer

  Date: 08/03/2023

  SW Corp immediately provided a satisfactory solution to my issue.  They did the right thing.

  Customer Answer

  Date: 08/03/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***********************

• Initial Complaint

  Date:03/14/2023

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We purchased a garbage disposal on 05/25/2018 for the price of $86.40. The product stated it has a lifetime warranty. The product failed and when contacting the company Anzzi, we were told they do not have to honor the warranty as they discontinued that model. We said we would take a different model but they said they will not honor the warranty. We feel this is unfair as it had a lifetime warranty and they should replace or refund our purchase price for the failed garbage disposal. Please assist in getting a refund for this garbage disposal as I do not want another one with the poor customer service department that they have and I want to purchase a garbage disposal from a reputable company.

• Initial Complaint

  Date:03/01/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I bought a glass panel from Anzzi in August 2022. After 6 months, the glass came off the bracket (it came glued together so it's not an installation issue). After contacting the customer service they refused to refund me even though they acknowledge the defect and are offering to ship a replacement to the defective part if I pay $95 for shipping. The glass panel seems to be poorly glued to the bracket and the fact that it can come loose is dangerous as it's heavy and can hurt someone or damage the surrounding area. I was not able to talk to a manager. The replacement part is likely to have the same defect and I do not trust the product.

  Business Response

  Date: 04/04/2023

  We will provide a brand new/unattached panel to the customer for free. However, the customer must pay for shipping costs as per our warranty and this panel is big and heavy, that is why it costs $95. Since the order is over 8 months old, that would be the only solution we can provide to the customer.