ComplaintsforSole Fly LLC
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Complaint Details
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Initial Complaint
01/15/2023
- Complaint Type:
- Product Issues
- Status:
- Answered
I received a damaged shoe and trying to return it. They arent responding to my emails for weeks to provide me with a prepaid shipping label so i can return this. I want a full refund and shippingBusiness response
01/30/2023
No problem. Please send back the order for a refundCustomer response
01/30/2023
Complaint: 18816282
I am rejecting this response because:the merchant needs to send me a prepaid label so that i can ship it back.
the buyer shouldnt be responsible for return shipping when the item arrived with a scratch.
Sincerely,
***************Business response
01/31/2023
Please email us at ********************************* to arrange a return label.Customer response
02/01/2023
Complaint: 18816282
I am rejecting this response because:
The customer service had been taking weeks to respond, and they were ignoring my emails regarding arrangement of a return label. So prior to contacting BBB, i filed a dispute. They could still arrange a return label and cancel the dispute after the return is processed as the bank doesn't allow a double credit.Solefly shows no effort in trying to resolve a matter caused by them.
Sincerely,
***************Initial Complaint
12/22/2022
- Complaint Type:
- Delivery Issues
- Status:
- Answered
Ordered some shoes December 2nd. Have not gotten any tracking. Have not gotten any responses, even after over 10 tries. Cant reach anyone by phone. Ive sent multiple emails. Theyve been paid in full for the overpriced item.Business response
01/31/2023
Please email us at *********************************Initial Complaint
12/19/2022
- Complaint Type:
- Delivery Issues
- Status:
- Unanswered
I called and the business said they did not even start shipping yet because they do not have the products yet. They also disclosed It will take them at least 3 weeks to ship. Meanwhile the products are being sold all over **** at scalping price. I did read reviews on the practice engaging in those shady practices but I gave it a shot nervertheless.Initial Complaint
12/17/2022
- Complaint Type:
- Product Issues
- Status:
- Answered
company charged me $225 and provided a *** number but never sent the shoes! they refuse to answer the phone. please send me my shoes!Business response
01/31/2023
Please email us at ********************************* to resolve your issueInitial Complaint
12/05/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
I purchased a pair of sneakers from the company Sole Fly. And I was charged tax. I live in the ******************* where there is no tax apply to clothing or sneaker items. I have ordered from them before and was not charged tax. When I called to find out why the guy explained something about it being a threshold because they sold too much, but as I explain to the person I spoke with I wasnt charged tax before, so I dont understand why Im being charge now especially when I live in a state that does not charge tax.
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BBB Rating & Accreditation
This business is not BBB Accredited
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Customer Complaints Summary
6 total complaints in the last 3 years.
0 complaints closed in the last 12 months.