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Business Profile

Cannabis

Ayr Wellness, Inc.

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Cannabis.

Complaints

Customer Complaints Summary

  • 6 total complaints in the last 3 years.
  • 4 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:02/05/2025

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Saved up rewards points for MONTHS just to have them stolen from me with ZERO NOTICE.I'VE BEEN IN MULTIPLE TIMES WITH THE LAST 2 WEEKS AND NO EMPLOYEES SAID ANYTHING ABOUT THE POINTS GOING AWAY, even though the curly hair guy with glasses claims they were informing customers of the change. Their ****** reviews tell a much different story. Over $90 IN PRODUCT THAT I EARNED GONE. AND THEY "CAN'T DO ANYTHING ABOUT IT".DISHONEST AND GREEDY COMPANY.

  • Initial Complaint

    Date:02/05/2025

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Discontinued their current points system and lost hundreds of dollars worth of points. No credit, no warning.

  • Initial Complaint

    Date:10/03/2024

    Type:Customer Service Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Ayr wellness has been selling RSO capsules marked as 30 count and has been missing capsules from May 2024 - Sept 2024. I called about this issue but hasn't been resolved as I picked up a bottle and was only 28 instead of 30 just a week ago, ************* explained a manager will call me back but never did. I also contacted the store and left a message with no call back. I don't live around the corner. If a pharmacy was to do this knowing there is a problem they will be fined, AYR wellness has been notified about this issue mutiple times and continues to sell the product. I did contact the state regarding this issue and waiting on a reply. ACY wellness needs to be held accountable.

    Customer Answer

    Date: 10/30/2024

    I have not heard anything from AYR. I had in the past contact them about this issue but keeps happening. I called and was supposed to hear back with no luck. I did post a reddit about this issue and found I am not the only one having issues with the company and how they are shorting there clients. I have noticed a few people called to complain with no help. Can you please direct me to any lawyers or what I can do in this case? I did send a few emails to lawyers for a class action lawsuit suit as this been happening for awhile and they are getting away with this. If this was a pharmacy they would be fined unfortunately they are getting away with this and don't care and needs to stop. I do have a reddit post from a former employee stating exactly what I am saying. If you have any questions please feel free to contact me. 

    Customer Answer

    Date: 10/30/2024

    I have not heard anything from AYR. I had in the past contact them about this issue but keeps happening. I called and was supposed to hear back with no luck. I did post a reddit about this issue and found I am not the only one having issues with the company and how they are shorting there clients. I have noticed a few people called to complain with no help. Can you please direct me to any lawyers or what I can do in this case? I did send a few emails to lawyers for a class action lawsuit suit as this been happening for awhile and they are getting away with this. If this was a pharmacy they would be fined unfortunately they are getting away with this and don't care and needs to stop. I do have a reddit post from a former employee stating exactly what I am saying. If you have any questions please feel free to contact me. 

  • Initial Complaint

    Date:07/23/2024

    Type:Customer Service Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    They charge a hidden fee thats not posted on the counter for using credit card my total was 20 dollar then they have a tax for using card of 3 dollars total was round up to 25$ heres the interest part they card machine its an atm that charges you another 3 and its not displayed anywhere nor they let you know that you will be charge an additional fee for using atm

  • Initial Complaint

    Date:12/01/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I have had multiple issues with the product(s) bought from ************* location, ******). The first time was horriblly trimmed product; about 15% of the product was leaves and loose stems. They only offered me a 10% discount on my next purchase (which wasn't even honored, they lied to me). Now I have yet another issue, one that I've already tried telling them about. Their admin/customer service people have either just ignored me, or when they haven't ignored me, they've been very passive and careless. The most recent incident involved selling a product that was mislabeled. It was supposed to be whole flower, but it was shake/micro-bombs. Whole flower is priced significantly higher than shake/minis. So not only did they sell a mislabeled product, upon informing them, they just blew me off. I would like any criminal penalties, or consumer protection violations looked into. At the least they broke product labeling laws. The worst part is just them not caring about it/me. They apparently care so little, that they have just ignored my multiple emails to their customer service address.

  • Initial Complaint

    Date:11/14/2023

    Type:Sales and Advertising Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I phoned the ***********, ** dispensary twice on the evening of 13 Nov and once on the morning of 14 Nov. I was told each time that there was a bundle sale in progress consisting of 10 cartridges for $210 and 5 cartridges for $135. I placed an order on the morning of 14 Nov. for 15 cartridges. Upon pick up of said order, I was surprised by the total of $346.50 as my order should have totalled $310.50. I asked the clerk, ******, if my discount of 10% for a donation of nonperishable items had been deducted to which he answered affirmatively. He then said that the cartridges were 10 for $250. He went to the back and brought ****** to the front to speak with me. She said that she had spoken to me the previous evening and stated that she had given me the price of 10 cartridges for $250. That is an outright lie. When I called in the morning the clerk on the phone had even confirmed with a fellow employee that the price was $210. ******* was then summoned to the front and said that the current price was 10 cartridges for $250 and that a previous sale has been $210. I had no knowledge that sale had existed or that bundle purchases were ever offered. I asked if they could apply my Veteran's discount and this was denied. This was extremely disappointing and unacceptable. It was quite obvious that the employees misspoke when I called the 3 times prior my purchase. I feel that the price I was quoted over the phone should have been honored. Although I called 3 times I was given incorrect information! I had even written it down each time. As a result of this misinformation, I was overcharged by $36.00. This may seem insignificant, but really leaves a bad taste in my mouth and I have to question the efficiency of these employees. I don't appreciate being given the wrong information nor do I like having ****** lie to my face. I would appreciate a store credit or adequate compensation for being overcharged and inconvenienced. I would appreciate a prompt response in the matter.

Ayr Wellness, Inc. is NOT a BBB Accredited Business.

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