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Business Profile

Cell Phone Equipment

Blue Bird Wireless

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Cell Phone Equipment.

Complaints

Customer Complaints Summary

  • 7 total complaints in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:01/04/2025

    Type:Sales and Advertising Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased a (like new) Apple Watch Ultra 2 from ******* online around December 30th. I was under the impression the watch came from ******* but it is actually a third party seller. The watch was delivered today (Jan 4th). The watch was as advertised but it didnt come with the original charger. I contacted ATT to add the watch to my account and was informed that the watch still had a balance and unless I paid the remainder I could not add it to my Cellular plan. This being said I am now under the impression that the watch was stolen and then sold through this to me through business or the original owner sold it to them before paying off the original balance. I am currently waiting on hold with ATT to figure out if the watch was in fact stolen.

    Business Response

    Date: 01/21/2025

    dear customer.

    We apologize you are experiencing this. setup a return through your ******* account and we will issue a full refund within 2 business days of receiving the item.please make sure to remove your userlock passcode from this device and to also do a factory reset on the watch.also place a note in the package letting us know -the reason for return.

     

    thank you

  • Initial Complaint

    Date:12/31/2023

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    My mother bought my son an unlocked iPhone 6s through Walmart.com from this company. Twice weve needed to return the phones because they lied and said the phones were completely unlocked.

    Business Response

    Date: 01/04/2024

    dear customer. this device is unlocked for many carriers as stated in the listing. make sure you are using an activated simcard and also some carriers do require you to call them with the imei number of the device. if you are having difficulties we have no problem accepting the return as long as it is within the return policy.

  • Initial Complaint

    Date:08/07/2023

    Type:Sales and Advertising Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Good Day In June 24th. 2023, I paid ***** $ a total price to buy the Unlocked Rugged Smartphone, Plum - Gator7, 4G LTE online from a third party seller called Blue Bird Wireles at *******.com.I bought the phone because, I read on the sellers description that the product they sell Plum Gator 7 is :Shock, Water, and Dust resistant. The 5.7" HD display of Plum gator 7 isbuilt with Gorilla Glass 3 and is shatter and scratch resistant (not indestructible) .So I bought it to escape the scratch problem. I received the phone on June 29th. 2023. but in August 3rd. 2023, I discovered a minor scratch on the phones screen. I contacted the seller through walmart.com seeking a solution and rectification .Blue Bird Wireless replied in the same day telling me that the phone has passed the return periode. My concern is; I was fooled by the deceptive description from the seller on *******.com and made a decision to buy the phone and when the scratch happen I found no positive response from the seller.I am seeking justification to the deceptive business practices of Blue Bird Wireless which is manifested through their store on ******* Market Place at *******.com in regard to this phone incident.I included documents to support and serve as references for my claim Thank You ***************************

    Business Response

    Date: 08/07/2023

    we only sell the device. we offer a 30 day return policy. we have no problem accepting returns within this period.  you need to contact the manufacturer. thank you

    Customer Answer

    Date: 08/08/2023

     
    Complaint: 20433519

    I am rejecting this response because:

     

    My Response is:

      The only legal definition for my complaint is that I have been deceived through a deceptive business practice..

    Blue Bird Wireless website at the ******* Marketplace, literally; states that " The 5.7" HD display of Plum gator 7 is built with Gorilla Glass 3 and is shatter and scratch resistant. (not indestructible). without confirming the accuracy of the statement before convincing customers to by the product using the deceitful language used in the website.                Indestructible refer to destruction ....not vulnerability or susceptibility to scratches.

    Blue Bird Wireless participated in a consumer abuse case and they will pay for it now and in the future. The future will prove or disprove my point.



    Sincerely,

    ***************************

    Business Response

    Date: 08/26/2023

    as stated in the listing we offer a 30 day return policy. after the return policy expires the customer needs to reach out to the manufacturer. 

  • Initial Complaint

    Date:02/23/2023

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Hello, I brought these **** PHONES from BLUE BIRD WIRELESS ON JANUARY 9. However, the **** PHONES dont work at all. I took it to the ******** store to get them turned on; they are not on a 2g network, so that we could use them. However, bluebirds refuse to return my refund. I am so ****** off about this, and I would like my refund back, please.

    Business Response

    Date: 02/24/2023

    we have no problem accepting returns within the return policy. we offer a 30 day return policy.  - this order was purchased on 01/05/2023 the customer contacted us on 02/21/2023. this request has past the return date. 

    Customer Answer

    Date: 02/24/2023

    However, yall new these phones wasnt in network but still decided to sell them. Also, bluebird is selling phones thats not working. Look at all these reviews  and its like more. I will not stop here I will take this to court. You will not keep my money with my handicap son suffering because these phones doesnt work. You took my hard working money and new these phones wasnt on 2g network.
    Complaint: 19455768

    I am rejecting this response because:

    Sincerely,

    **************************

    Business Response

    Date: 03/02/2023

    we have no problem accepting returns within the return policy. we offer a 30 day return policy.  - this order was purchased on 01/05/2023 the customer contacted us on 02/21/2023. this request has past the return date. 

  • Initial Complaint

    Date:01/03/2023

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased an unlocked iPhone SE 2022 through Walmart.com the description stated it worked with ******** When my dad (bought him as a gift) went to activate it it showed that it was locked and not able to be used. I have sent 3 emails since the 27th of December and have yet to hear back or have a resolution. I either need a refund of $416.23 or a New IPhone SE 2022 that is compatible with ********

    Business Response

    Date: 01/09/2023

    dear customer. we have sent you the return instructions through the platform where you purchased the device. once the item is received we will issue a refund. 

  • Initial Complaint

    Date:12/26/2022

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased two iPhones from this business and my two kids opened them on Christmas and one phone worked and the other did not. I have reached out to the company and they said to try a different charger but that did not work, I have asked several times for something to be done and still I have not heard from the company. I would like something to be resolved because I have a phone I paid for and cant use it is stuck on a lit up black screen.

    Business Response

    Date: 12/30/2022

    Dear customer.  Your return was approved. We have sent you a message through the platform that you purchased the device from. 

  • Initial Complaint

    Date:05/19/2022

    Type:Delivery Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered an IPhone via ******* website but never received the phone. Once I received the notification it was delivered I looked for the package. I started looking outside in a frenzy because its was raining and I didnt want it to get wet. No package. I contacted ******* and they told me to wait because sometime they update the system early. I never received the cheaper phone from *******. See my correspondence with them. I attached that Apple was able to delivery me a more expensive phone to my address. It was delivered and I am using it. The phone they claim they sent has not arrived. The threat is unprofessional. Technology has come a long way. They can locate the phone. They dont need to threat people. For the most part people are good and honest. This company is not one of those.

    Business Response

    Date: 05/26/2022

    this customer placed an order. we shipped the order and received delivery confirmation from the carrier. Delivered
    Friday, 05/13/2022 at 1:20 pm. the customer stated that she did not receive the item. we informed the customer to check her property and to ask her neighbors if they are holding her package.the customer stated that she did not receive the package. 

    if a customer states that they did not receive their device, we report the device as stolen and notify the carriers mail fraud department.

Blue Bird Wireless is NOT a BBB Accredited Business.

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