ComplaintsforGotham Cigars
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Complaint Details
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Initial Complaint
07/25/2024
- Complaint Type:
- Delivery Issues
- Status:
- Resolved
ORDERED ON 07/22/2024 AROUND 11:00AM CREDIT CARD CHARGED 07/22/2024 $330.40 RECEIVED NOTIFICATION SHIPPING LABEL CREATED 07/22/2024 BUT AS OF 07/25/2024 **** HAS NO RECORD OF RECEIVING SHIPMENT. CONTACTED GOTHAM TWICE AND THEY WILL NOT CANCEL ORDER OR REFUND CREDIT CARD.Business response
07/29/2024
Hi BBB,Please be advised that the customer's order was delivered today July 26, 2024. I have attached a screenshot below. We have not seen any emails from the customer.The order was placed on July 22, 2024, with **** Ground Advantage shipping, which can take up to 5 business days for delivery.*********************
Customer response
08/09/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
***********************Initial Complaint
09/22/2023
- Complaint Type:
- Product Issues
- Status:
- Unanswered
I placed an order on 7/11 which was re-routed. I attempted to pick it up at the new location, which is a distance from my house, it was not there. I requested a refund as I am not able to keep going back to the 2nd location, I paid $10 to have it delivered to my home. I was told I had to wait for the item to be returned to them, which was supposed to happen on 7/24. I've reached out to Gotham SEVERAL times and just kept being told I have to wait, because *** hasn't returned the item. It is now 9/22, they've stopped responding to emails and I still have not received said refund. I DO NOT recommend doing business with this company.Initial Complaint
06/13/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Resolved
I purchased Groupon coupons to use on the site Gotham Cigars.com in ***** ******* I contact them about the code GQB497S6ANQZ) does not work.I do not understand two weeks have gone and get no response. I purchased a total of three of those none of them work *** contacted Groupon they told me theres no refund.Business response
07/03/2023
Hi *******,
Thank you for contacting us at Gotham Cigars through BBB. The Cubiche Cuban Wannabe Toro is currently out of stock, but it should be in stock this week. Your Groupon Voucher GQB497S6ANQZ will work for this product. If you do not want to wait on the Toro to come in we do have the Cubiche Cuban Wannabe ********* in stock. You can call us at ************ and we will be happy to help you place your order. We are in the office Monday through Friday from 9am - 5:30pm ET. We will be out of the office on July the 4th for the holiday. Thank you, if you have any additional questions please call us or emails us at ******************************** Thank you have a great day!
Customer response
07/03/2023
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
*****************************Initial Complaint
10/25/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Resolved
I ordered an item on Wednesday, October 19 and paid $64.99 for Next Day AIr. Today is Tuesday October 25, and the item still has not shipped from Gotham Cigars. I would like a refund of the shipping costs, and the cost of the item if it never ships. The tracking provided states "Shipper created a label, *** has not received the package yet." I have called multiple times about this, and the associates just say that it was shipped and that *** is wrong. I called *** and they stated they do not have the package, as it was never scanned in their system. Order *******. Tracking:1Z94VW20A297370915Business response
10/27/2022
Hi *******, we apologize for the issue with this order. As we discussed yesterday, the order has been fully refunded and will reflect on your account within 2-5 business days. Thank you.Customer response
10/28/2022
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
*************************Initial Complaint
08/24/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
CIGARS ARRIVED DRY AND FLAKY order (#*******) CAOBRAGOL CAO ******** GolBusiness response
08/25/2022
Hi ******, we are sorry to hear your cigars arrived dry. We are more than happy to send you a return label and ship you a new box. If this issue ever arises, you can always contact customer service for an immediate exchange. Please let us know how you would like to proceed. Thank you.
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Customer Complaints Summary
5 total complaints in the last 3 years.
2 complaints closed in the last 12 months.