ComplaintsforPologize

Clothing

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Initial Complaint
06/03/2024
Complaint Type:
Delivery Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
I ordered a polo shirt (order #******) on 12/21/2023. I paid $66.98 on my credit card. I made several attempts to contact the company to update me on the status of my order and in April they informed me that they dont have that particular item in stock and offered me a gift card to purchase any other item for the same amount $66.98. I accepted and on 04/11/2024 I ordered an other polo shirt (order # ******). I contacted them and asked them as to why the order is not fulfilled I found their answer unsatisfactory talking something about their warehouse. I have requested a refund so far nothing happened. At this point I am tired and do not want to deal with their excuses. Please feel free to contact me if there is any questions I can answer. I thank you in advance for any assistance you can provide regarding this matter.
Business response
06/05/2024
Hello BBB team,

Thank you for bringing our attention to this matter.

We have checked on the orders and sorted out the matter.

Our team is sending the customer a refund for the full amount paid for the order. This refund should reflect on the payment method in 3-10 days.

If it does not, please contact us so we can check on the issue.

In case we can provide you with any further information, please let us know.

Customer service Team
Business response
06/05/2024
Hello BBB team,

Thank you for bringing our attention to this matter.

We have checked on the orders and sorted out the matter.

Our team is sending the customer a refund for the full amount paid for the order. This refund should reflect on the payment method in 3-10 days.

If it does not, please contact us so we can check on the issue.

In case we can provide you with any further information, please let us know.

Customer service Team
Initial Complaint
04/10/2024
Complaint Type:
Delivery Issues
Status:
Resolved
The complainant verified the issue was resolved to their satisfaction.
I ordered some clothes (ORDER #******) on 11/092023 and I paid $108.38 USD on my credit card. now it's the mid of April and I still don't get anything. I still haven't received my order. I contacted the company numerous times to get an order status, shipping confirmation or tracking number. but they always reply but nothing has still happened. I requested a refund. but Instead of refunding my money, they offered me store credit. but I don't want to deal with them anymore.Feel free to contact me anytime if if there is any questions I can answer. Thank you in advance for any assistance you can provide.
Business response
04/11/2024
Hello BBB team,

Thank you for bringing our attention to this matter.

We have checked on the orders and sorted out the matter.

Our team is sending the customer a refund for the full amount paid for the order. This refund should reflect on the payment method in 3-10 days.

If it does not, please contact us so we can check on the issue.

In case we can provide you with any further information, please let us know.

Customer service Team
Customer response
04/15/2024

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

********
Initial Complaint
04/03/2024
Complaint Type:
Product Issues
Status:
Resolved
The complainant verified the issue was resolved to their satisfaction.
I ordered some clothing in September 2023, I paid for priority shipping and my order still says pending.
Business response
04/04/2024
Hello BBB team,

Thank you for bringing our attention to this matter.

We have checked on the orders and sorted out the matter.

Our team is sending the customer a refund for the full amount paid for the order. This refund should reflect on the payment method in 3-10 days.

If it does not, please contact us so we can check on the issue.

In case we can provide you with any further information, please let us know.

Customer service Team
Customer response
04/11/2024

Complaint: 21522593

I will accept once I receive my Funds. Send the refund.

Sincerely,

***********************
Business response
04/15/2024
Hello there,
We are sorry for the delay regarding the transaction, we investigated the matter and the problem has been removed.
The amount will be transferred to the customers account in the next business days.

Thank you for understanding,
Customer service

Customer response
04/18/2024

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

***********************
Initial Complaint
12/28/2023
Complaint Type:
Product Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
I have not received merchandise nor response from company. Transaction placed on 12/11/23 in the amount of $86.97; Order #******. There has been no response from the business nor merchandise received.
Business response
01/02/2024
Hello BBB team,

Thank you for bringing our attention to this matter.

We have checked on the orders and sorted out the matter.

Our team is sending the customer a refund for the full amount paid for the order. This refund should reflect on the payment method in **** days.

If it does not, please contact us so we can check on the issue.

In case we can provide you with any further information, please let us know.

Customer service Team
Initial Complaint
12/16/2023
Complaint Type:
Delivery Issues
Status:
Resolved
The complainant verified the issue was resolved to their satisfaction.
8 Nov - Order ****** placed 8 Nov. 5 ***** Followed up 5 Dec 6 ***** Advised by '*****' 6 Dec 'order was delayed and had completed packaging and was on its way.' Promised shipping details.8 ***** Advised there were 'difficulties packaging and shipping my order correctly but matter was fixed, and I'd get a 10% discount.'11 ***** Received Thanks fo my request to ship package and assurance it would be prioritised. Confirmation a 10% refund had been processed and then advice that once that had been completed, I would 'be refunded partially.'...........No details on the further 'partial refund'12 ***** Requested shipping details and received a generic response again from '*****'13 ***** Requested shipping details again and received a response indicating they were 'working hard to ship my order / lots of emails' (imagine that!) 'ask for patience / no-one will be ignored / will respond asap.'14 ***** '*****' assured me he had 'followed up the Fulfillment team to process my order asap and assured me it would be delivered asap.' Still no response on my request for tracking info. I guess it still hadn't even shipped!15 ***** Queried why it still hadn't even shipped.16 ***** standard response re patience / lots of emails / working hard to clear them / no-one to be ignored.------------------------------------------------------------------------------------------I'd actually really like the product. If I can't get it though, then a full refund is expected. Thanks
Business response
01/15/2024
Hello BBB team,

Thank you for bringing our attention to this matter.

We have checked on the orders and sorted out the matter.

Our team is sending the customer a refund for the full amount paid for the order. This refund should reflect on the payment method in **** days.

If it does not, please contact us so we can check on the issue.

In case we can provide you with any further information, please let us know.

Customer service Team
Customer response
01/16/2024

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

*********************
Initial Complaint
11/28/2023
Complaint Type:
Delivery Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
I ordered some clothes (ORDER #******) on August 31 2023 and now it's the end of November and I still don't have anything. I can't even cancel the order. I have written them three times already and they always reply but nothing has still happened. What's more, a link for order tracking is broken on their website.
Business response
12/14/2023
Hello BBB team,

Thank you for bringing our attention to this matter.

We have checked on the orders and sorted out the matter.

Our team is sending the customer a refund for the full amount paid for the order. This refund should reflect on the payment method in **** days.

If it does not, please contact us so we can check on the issue.

In case we can provide you with any further information, please let us know.

Customer service Team
Initial Complaint
11/24/2023
Complaint Type:
Delivery Issues
Status:
Resolved
The complainant verified the issue was resolved to their satisfaction.
My order was first placed on March 19 2023 for 4 different products (modern & long sleeve shirts) including a shipping protection fee. I was informed that there would be a 12 business day delay on fulfillment due to them moving warehouses.I made my 1st complaint to customer service on April 11, 2023, 15 business days after my order was placed. However, despite the wait, I was still not provided a tracking number. **************** informed me that I would be provided with it as soon as possible, as they were apparently still working on my order.I made my 2nd complaint, on May 2, 2023, 30 business days total after my order was placed. No further detail was provided about my order. **************** stated that they required further identification in order to go forward with my order. They requested that I send a copy of my government-issued ID (e.g. passport, driver's license, etc), in order to confirm my identity. This is an outrageous request, as it is an extremely high-risk request, to send official id over media, due to the risk of hacking. Ultimately, the company has my money (my part of the transaction has been completed) and they still have yet to provide me with the product I paid for.My goal is to now be able to cancel my order and receive a refund of the money I had given for my order. (This complaint was only created recently due to my review not being responded to).
Business response
11/28/2023
Hello BBB team,

Thank you for bringing our attention to this matter.

We have checked on the orders and sorted out the matter.

Our team is sending the customer a refund for the full amount paid for the order. This refund should reflect on the payment method in **** days.

If it does not, please contact us so we can check on the issue.

In case we can provide you with any further information, please let us know.

Customer service Team
Customer response
11/29/2023
Hello *************** Team,
I have read the response from Pologize. Know that I am pleased with their response and actions.
However, I do not wish for the case to be closed until the refund has reflected in my account (to which it has not yet). I will keep close surveillance on my account. When the refund does enter my account, I will then send my satisfaction response. Until then, I will wait.
Sincerely,
*********************
Customer response
12/04/2023

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Consider this an update, as I received my refund of $218.83 on Wednesday, November 29. With the money now back into my account, I am now completely satisfied with this resolution.

Sincerely,

*********************
Initial Complaint
11/16/2023
Complaint Type:
Order Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
On September 7 2023, I placed an order totaling ******. It's now been over two months and I still haven't received my order. I've contacted the company several times. They then send an automated message saying the order has now been processed and that I will receive a tracking number shortly, but I never do.
Business response
11/20/2023
Hello BBB team,

Thank you for bringing our attention to this matter.

We have checked on the orders and sorted out the matter.

Our team is sending the customer a refund for the full amount paid for the order. This refund should reflect on the payment method in **** days.

If it does not, please contact us so we can check on the issue.

In case we can provide you with any further information, please let us know.

Customer service Team
Initial Complaint
11/04/2023
Complaint Type:
Delivery Issues
Status:
Resolved
The complainant verified the issue was resolved to their satisfaction.
I made an online purchase to Pologize.shop on September 25, **** (Order Number: *****************). The order was for an Alessio jacket size Medium. Payment was paid through PayPal (invoice ID: ************************* Transaction ID: *********************************** for the amount of $43.58 USD.I contacted the company numerous times to get an order status, shipping confirmation or tracking number. I contacted them on 9/28/23 and they responded claiming I will get a shipping confirmation within a week when it ships. I followed up on 10/7/23 and on 10/9/23 they claimed my order has been processed and I will receive shipping confirmation. After still not receiving any confirmation I again followed up on 10/13/23 on my order. They responded on 10/16/23 claiming the order is being packaged and I will receive shipment confirmation shortly. I again contacted them on 10/22/23 as I still have not received any shipment confirmation. I said this was unacceptable and requested a refund. On 10/27/23 they responded saying they had a chance to look into my order and they claim they encountered some difficulties in packaging and shipping my order accurately. Instead of refunding my money, they offered me store credit. On 10/29/23 I said this was unacceptable and I do not want store credit as I do not want to deal with a company who does business this way. I requested a full refund of $43.58. It is 11/4/24 and I still have not received any response from this company on my refund request and I am seeking your help to get my money refunded. It's been 5 weeks since I placed my order and still they keep giving me the runaround.Feel free to contact me anytime if if there is any questions I can answer. Thank you in advance for any assistance you can provide. *****************************
Business response
12/04/2023
Hello BBB team,

Thank you for bringing our attention to this matter.

We have checked on the orders and sorted out the matter.

Our team is sending the customer a refund for the full amount paid for the order. This refund should reflect on the payment method in **** days.

If it does not, please contact us so we can check on the issue.

In case we can provide you with any further information, please let us know.

Customer service Team
Customer response
12/04/2023

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

*****************************
Initial Complaint
10/01/2023
Complaint Type:
Product Issues
Status:
Unresolved
The business responded to the dispute but failed to make a good faith effort to resolve it.
I made several purchases from Pologize, the last one on November 7 2022, The amount of the money payed by credit card is around 200 $, I contacted them via email, first they apologized for the issue and aftre I accepted they offer to refund me they blocked my email address, I couldn't contact them anymore
Business response
10/19/2023
Hello BBB team,

Thank you for bringing our attention to this matter.

We have checked on the orders and sorted out the matter.

Our team is sending the customer a refund for the full amount paid for the order. This refund should reflect on the payment method in **** days.

If it does not, please contact us so we can check on the issue.

In case we can provide you with any further information, please let us know.

Customer service Team
Customer response
10/26/2023

Complaint: 20681582

I am rejecting this response because:
I havent been refunded yet
Sincerely,

*****************************
Business response
11/20/2023
Hello BBB team,

Thank you for bringing our attention to this matter.

We have checked on the orders and sorted out the matter.

Our team is sending the customer a refund for the full amount paid for the order. This refund should reflect on the payment method in **** days.

If it does not, please contact us so we can check on the issue.

In case we can provide you with any further information, please let us know.

Customer service Team
Customer response
11/22/2023

Complaint: 20681582

I am rejecting this response because:
I haven't been fully refunded.
Sincerely,

*****************************
Business response
11/24/2023
Hello there,
According to our system the order has been refunded. If you have not received it yet, please contact your bank regarding the issue.
We are sure thy will be able to help you!
Thank you or your understanding.
Customer service
Customer response
11/28/2023

Complaint: 20681582

I am rejecting this response because: I have not been fully refunded.

Sincerely,

*****************************

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