Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:03/20/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The company mentioned on the phone there will be 100% satisfactory guarantee and never mentioned going to be an exchange. I want my full refund, this is a scam!!!!

  Business Response

  Date: 03/27/2025

  This dispute was resolved with the customer directly. 

• Initial Complaint

  Date:12/31/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was on a conference sales pitch. on the survey i told them i traded stocks only. I spoke with Dimitai, and later with ***** *****. ***** told me later that they do not deal in stocks, only options. He said they can teach me options. ***** said i could get a refund but i needed to contact the membership ***** I emailed them twice. They never contacted me back. I said i was not interested in learning anything new. He said they can figure out some stocks for me. The first stock lost 17% . I said i want my refund. He told me to request the refund to the membership office. I did that twice. I have texted and emailed ***** ***** and Dimitai and now they will not answer me and i have not received my refund.

  Business Response

  Date: 05/14/2025

  Providing context regarding a member who recently requested a cancellation. Before subscribing, this individual received a comprehensive demonstration of our platform, including our alerts and trades, and agreed to our membership terms.
  
  Following their subscription, the member participated in multiple coaching sessions and received assistance with our trading recommendations. They later indicated that their primary interest was in stock trading, with less focus on options, and subsequently requested a cancellation.
  
  The account was escalated to a manager who reiterated the cancellation terms. As a courtesy, the member was also offered and accepted a complimentary upgrade to our VIP subscription, which includes more advanced stock trades aligning with their stated focus.
  
  In January, the account was closed following negative communications from the member, which included indications of adverse actions against our company.
  
  This matter has since been resolved.

• Initial Complaint

  Date:07/31/2024

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This company is a massive scam. Beware. I am telling you with full certainty, this company will never go public, they are very unethical and corrupted. 100% Scam, do not invest

  Business Response

  Date: 11/22/2024

  To whom it may concern, whoever filed this complaint with the "BBB" is using the name of the owner of our company. Unless you can provide accurate consumer demographics with validated information, we are unable to provide any feedback to dispute these allegations being harbored by your organization. 
  
  We are respectfully asking that you remove this unsubstantiated compliant from your systems available for public consumption and influence. 

• Initial Complaint

  Date:09/01/2023

  Type:Customer Service Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchase a one-year trade alert service for a total of $1,299. They don't mention about the "no refund" policy until you buy the service. Then, they add it to the invoice. In addition, they don't mention that this service is better suited for customer with high funded accounts since most of their alerts include spreads, shorting and other strategies which most trading platforms do NOT allow them unless you have a minimum $ ***** balance account. Hence, you are limited with the amount of trades that you can make. On top of that, they offer another affiliate service in exchange for the cancellation of their services which doesn't make sense since they offer less services with the same strategies. Overall, I have lost over $ 300 following their services with limited trades, so imagine if I would have been able to make all the trades alerts that they sent me.

  Business Response

  Date: 09/25/2023

  We spoke with this customer directly and explained our ******* satisfaction guarantee. Our policy is covered during webinars, present on our sales site and available upon request. The customer was sent his invoice outlining the terms at the time of purchase, and then provided to the customer again upon receiving comments from the member that we didn't provide that information to him. 
  
  We have no way of knowing what the customers available capital is and this in an intrusive question which is not common practice in our business. Through coaching schedule for the customer, we identified several trades the customer could take advantage of. Regarding the exchange for cancellation, the customer has not accepted the trial and thus cannot accurately determine the services offered. 
  
  We have been open and honest with this customer, provided several levels of assistance, and responded to all communications from this member. 

  Customer Answer

  Date: 09/27/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

  I spoke to ********************* at BuyAlerts on our phone conversation on Monday 25th in which he assured me that he will contact their Memberships team so that they can process the refund of the total amount ($1,299) of the subscription. At this point, I will wait for my refund to be processed based on *****'s promise over the phone. If they fail to do so, I'll re-file, even escalate this complaint to the *** and SEC and I made this very clear to ***********
  

  
  Sincerely,
  
  *********************

• Initial Complaint

  Date:08/22/2023

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On or about the first of August, Buy Alerts sold me a 6 month membership for $1,000 which included having direct access to to the traders who make the trade recommendations. More specifically, my primary interest in joining that was clearly stated on the sales call was being able to communicate with **** Works about his type trades (ratio spreads and back ratio spreads). Once inside, I was told that **** was not available Then I was told by ***** that my account was not large enough to be doing ****'s trades. I have exchanged emails to attempt to resolve the matter without success. Their refund policy that the membership is not refundable does not apply in my case due to the gross misrepresentations of the services to be provided. Emails are attached.

  Business Response

  Date: 08/30/2023

  Hello, 

  *********************** was refunded on 8/22/23, the same day this complaint was submitted to us. Please close this frivolous complaint immediately.

  Customer Answer

  Date: 08/31/2023

   
  Complaint: 20505472
  
  I am rejecting this response because:

  First, I stand by the facts of my case. (I trust that they are linked to this message ). They are not frivolous. The only reason I received the refund was due to my complaint.  Otherwise, I am certain I would continue to be stonewalled with canned emails and conversations with ***** who has had no power to resolve the matter. Buy Alerts utilizes a strategy of attrition, which is the 80/20 rule. 80% of people will give up and just move on, so they only have to settle with the remaining 20% that have the gumption to fight back. The public needs to be warned about this companys practices.  

  
  Sincerely,
  
  ***********************

• Initial Complaint

  Date:05/27/2023

  Type:Sales and Advertising Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have requested a refund for the membership (*****) that was purchased in Feb. 2023 with a 6 month no questions guarantee to get a refund if I choose to cancel the membership. In April. 2023 the service is not for me with the bad trades and lost money and requested a refund. I have been getting the run around and now its May 2023 and nothing is being done as I have talked to the membership ***** by email multiple times and nothing happens as they say we are working on it and nothing for weeks. This is bad service as if they want to stay in business I suggest they work with there team members with handeling clients request. At this point Buyalerts are not ignoring my requests to get my refund and I hate to have to take this a step futher. There were webinar's that buyalerts hosted and the speakers clearly states: You can try out the membership for 6 months and if you are not satisfied you can get a FULL refund. I have gave all of my information to the membership team multiple times and nothing has been done. Hopefully someone can help me here.

  Business Response

  Date: 06/08/2023

  We explained to ****************** that our memberships are non-refundable, that information is also present in the invoice he received and we had several conversations with ****************** explaining his options to exchange his membership. 

  Due to various threats against our company made by ******************, he was issued a refund on 5/30/23. Please close this complaint as resolved. 

  Customer Answer

  Date: 06/08/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***************************

• Initial Complaint

  Date:04/24/2023

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Requested a refund of membership fees within the 6 month 'no questions asked' guarantee period specified by the company when I joined on October 6, 2022, (Transaction ID ***********. Paid $2500 on Oct 6, 2022, received $500 refund on Jan 4, 2023 as a placating gesture to appease my displeasure with their stock picking abilities and subsequent poor financial performance. Requested an additional refund of the remaining $2000 on March 20, 2023, March 23, March 28, April 12, April 14 and April 17, well withing the April 6, 2023 contract expiration date. Several times I was told my refund was in process and to please allow 15 business days for processing. These dates have come and gone with no resolution. The last correspondence promised I would receive my refund by April 21. Did not happen. I believe this company is deliberately deceiving me by continually making new promises which ultimately pass with no action.

  Business Response

  Date: 05/08/2023

  We received the customers request for a refund via email on 3/23/23. We then made several attempts contact the customer via the phone and were successful at reaching him on 3/28/23. He declined our offers to keep his membership active and our customer service department advised our memberships team will respond to his email.

  Our memberships team responded to his email on 3/28/23 asking for some account information to start the process of closing out his membership and issuing the refund. The customer did not respond until 4/9/23. The customer was then sent an email on 4/14/23 asking to please allow 15 business days for his refund to process.  The customers refund was processed on 4/28/23, within the 15 business day timeframe we advised. 
  

  This customer received their full refund as requested.   

  Customer Answer

  Date: 05/08/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***************************

• Initial Complaint

  Date:02/10/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Transaction Date 1/31/2023 Amount $3500 Full refund up to 6 months I requested a refund on 2/1/2023 I have emailed or spoke with someone over 6 times *********** is giving me the run around

  Business Response

  Date: 03/16/2023

  Hello, 

  ******************** signed up for our service on 1/31/23, she requested cancellation on 2/1/23 via email. We responded to her request on 2/3/23 via email and asked for her username to initiate the refund process. She then provided the information requested on 2/5/23 (Sunday - not in office), we attempted to call her multiple times throughout that week from our sales department and customer service department to discuss her refund request to see what she disliked about our service and left voicemails. 

  She did not answer our calls until 2/13/23 when she advised she started a new job and doesn't have time to use our service. During that conversation she stated she filed a BBB complaint and will update the request once her money appears on her credit card. We felt that was unfair as we had been attempting to reach her for several days. Her refund was issued to her on 2/15/23, within 16 days of her signing up with our service. 
  
  Our company did not give ******************** the run around as stated in her complaint. 
  

• Initial Complaint

  Date:02/01/2023

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Purchased a lifetime subscription to BuyAlerts.com after hearing a sale presentation. It turns out after purchase and a few weeks off attempting to follow recommended trades many of the signals that were being recommended were failing out right and not nearly as profitable as over promised. For this reason, I'm requesting a full refund per the terms and conditions listed below / attached. I'm completely not satisfied with services the company has promised they would provide. "If you have paid for a subscription you are entitled to a 6 month money back guarantee. To qualify for a refund you must have contacted us at ********************************* which I accomplished in the attached email exchange. Buy transaction details and requested refund attached as well. I had a brief email exchange with ***************************** who said he would process my refund / cancellation request but has since stopped communicating with me. Request with your assistance to ensure the company follows through. Thank you,*************************** **************** ************

  Business Response

  Date: 11/22/2024

  This complaint was resolved directly with the member on 2/2/23, member received a $2000 credit but agreed not to cancel his subscription and stated he asked the "BBB" to remove the complaint. 
  Please removed this complaint.

  Customer Answer

  Date: 12/04/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ****** *******