ComplaintsforSatPro LLC
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Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
03/20/2024
- Complaint Type:
- Product Issues
- Status:
- Unanswered
I purchased a spool of wire on February 19th, and its a month later and I haven't received it. They will not answer the phone or emails, all I want is a refund.Initial Complaint
01/26/2024
- Complaint Type:
- Delivery Issues
- Status:
- Unanswered
Placed order on 11/15/23. #****** and ****** were supposed to deliver these items back in November and still have not received them. Followed up again a month later and they stated they tried delivery and would try again. Delivery location has someone onsite everyday and receives my items all the time with no issues. Even gave them onsite receiver contact info.Never heard from them again and no response from email or phone now. and no products.Initial Complaint
01/25/2024
- Complaint Type:
- Delivery Issues
- Status:
- Unanswered
Date of the Transaction is 12/17/2023, The amount of the transaction is $48.90, Item purchased 2 Frabill Aqua-Life Portable Aerator, Item was never shipped, I contacted them by phone and they said that the business was closed the first week of January **** and that they received the order. I have continued to try to contact them by phone and email and have had no response. The order number is ******.Initial Complaint
01/10/2024
- Complaint Type:
- Delivery Issues
- Status:
- Unanswered
Made order never received shipping details and have tried calling emailing severel times with no response. After looking up the reviews of the company I came to the conclusion I've been scammedInitial Complaint
01/04/2024
- Complaint Type:
- Delivery Issues
- Status:
- Unanswered
I ordered a "Hydro Glow HG45 LED Light" for my boat on 12/26/2023 and was charged $174.92 for the product and $20.00 for the shipping. This was paid on my credit card with 3-5 Day Delivery. I have e-mailed and called several times to request shipping information and dates, with no response. The "voice-mail box" says the mail box is now full, and cannot accept more messages.When I originally placed the order, I was emailed an Order Summary (Order Number 107070)Since I cannot get the business to communicate and they have not sent me a tracking number, I am not sure they are a legitimate business.I want the company to deliver the product or refund my money.Initial Complaint
12/06/2023
- Complaint Type:
- Delivery Issues
- Status:
- Unanswered
I ordered a part from them part number ****** I received confirmation And never got my part They don't answer the phone or my email Price was ***** Got scammedInitial Complaint
10/31/2023
- Complaint Type:
- Delivery Issues
- Status:
- Unanswered
I ordered a "Beckson 18x21 Flush Hatch" for my boat on 10/15/23, listed as "in stock", and was charged $193.64 for the hatch, and $20.00 for the shipping on my credit card. 3-5 Day Express Delivery. I have e-mailed and called several times to request shipping information and dates, with no responses. The "voice-mail box" is now full, and cannot accept more messages. Reading through these complaints for the first time, I am pretty sure now that I have been scammed. Sites like this should be removed. Network Solutions should block their access to the use of their servers. More needs to be done to protect consumers. My mistake for not doing more online research first. "If the price looks too good to be real, it probably isn't" !!!Initial Complaint
10/09/2023
- Complaint Type:
- Delivery Issues
- Status:
- Resolved
Ordered tv antenna splitter and was never delivered. Professional-looking receipt received by email, but never any shipping notices. I then searched SatPro.tv only to see all of the "scam"reviews. Of course, the money was taken from my account.Customer response
11/07/2023
They refunded my money, so this complaint is withdrawn. ********** on yahoo.com, I see these ads for things too good to be true. ********* ************** were for sale for $5.00 per pound. There were
$1100.00 electric bikes on sale for $59.00. Doesn't yahoo vet these sites? I'm in a battle with jetery.com about some lawn chairs I ordered and they took my $35.99 but never sent the chairs. How do I know
if these sites are scams or not?
Initial Complaint
07/29/2023
- Complaint Type:
- Product Issues
- Status:
- Unanswered
Products ordered on 21 July ****************** attached PDF. I paid for them and express shipping, believing I would get the products within two days. It's now 29 July and the company does not respond to phone calls or email. I want the company to deliver products or refund the money.Initial Complaint
07/21/2023
- Complaint Type:
- Delivery Issues
- Status:
- Answered
Ordered a item on March. Price $162. Didnt receive it and have tried multiple times to get my money back. Now they do not respond.Business response
08/16/2023
We have gone ahead and cancelled the order already.Thanks,
**********
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Customer Complaints Summary
27 total complaints in the last 3 years.
8 complaints closed in the last 12 months.