ComplaintsforBMG Money, Inc.

• Initial Complaint

  07/02/2024

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Resolved

  More info

  I am in a loan and wishing to refinance to a larger loan as they say I have been approved. BMG has my work account information already as I have a loan. I was able to connect my work account easily before but now the truv portal is glitching. It keeps saying my credentials are not correct when they are 100% are. Is there any way to fix this? *** never had this problem before. I see others are having the exact same issue I am having.

  

  Business response

  07/03/2024

  To whom it may concern,

  We attempted to contact customer on 7/3/2024 but were unsuccessful. A voicemail message was left for the customer asking to return our call.

  Best regards,

  BMG Team

  Customer response

  07/03/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***************************

• Initial Complaint

  06/26/2024

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  Account paid and closed. Now they are reporting duplicately on my credit report as themselves and as a financial company who supposedly bought the debt.

  

  Business response

  06/27/2024

  To whom it may concern,

  We have attempted to reach the customer at the phone number provided but call went to voicemail. We left a message to have customer return our call.

  Best regards, 

  BMG Team 

  Customer response

  07/01/2024

   
  Complaint: 21906952
  
  I am rejecting this response because:
  I have not received a phone call or email or any correspondence from this company or from the debt collector that they sold the debt to that creates the duplicate reporting that is being shown on my credit report. 
  
  Sincerely,
  
  *************************

  

  Business response

  07/02/2024

  To whom it may concern,

  We attempted to reach the customer again at the phone number provided but call went to voicemail. We left a message to have customer return our call.

  Best regards, 

  BMG Team 

• Initial Complaint

  06/26/2024

  Complaint Type:

  Product Issues

  Status:

  Resolved

  More info

  I applied for a loan with BMG Money on June 23, 2024. After submitting loan application, I was asked several verification questions and to complete verification tasks.One task was to create a split payment with my employer payroll to send 20 dollars to BMG Money. After doing so, I sent verification that this step was completed.A few days later I was sent an email saying my loan was denied due to not receiving documentation (I supplied all documentation that was requested).Today, June 26, 2024, my paycheck shows that 20 dollars was taken out of my check as payment for a loan that I never received. After calling and emailing customer service, I feel like this company is fraudulent. The hold times for customer service is long and they do not have clear instructions on how to get a refund. Please be careful with this company. I am requesting a refund in the most stress free way. You all took my money easy and fast and I would like it returned in the same manner. Thank you.

  

  Business response

  06/26/2024

  To whom it may concern,

  We have attempted to reach the customer at the phone number provided but calls have gone to voicemail. We have left multiple messages to have customer return our call.

  Best regards, 

  BMG Team 

  Customer response

  07/01/2024

   
  Better Business Bureau:
  
  Calls were not answered because I was at work. I appreciate BMG emailing me with updates and processing my refund.

  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 

  
  Sincerely,
  
  *******************************

• Initial Complaint

  06/23/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I have been a customer of ********************** , when i log into the website it says im able to refinance , however when i proceed its say im not eligible . When I researches futher it seems they are not license to offer loan in New york state any longer , Im trying to understand whats going on . If that is the case i feel cusotmers that have loans in this state should receive a formal communication with an valid explanation

  

  Business response

  06/24/2024

  To whom it may concern,

  We attempted to contact customer on 6/24/2024 but were unsuccessful. A voicemail message was left for the customer.

  Best regards,

  BMG Team

• Initial Complaint

  06/17/2024

  Complaint Type:

  Order Issues

  Status:

  Resolved

  More info

  November 3, 2023 I applied and renewed for a loan. I have never had an issue with refinancing my loan with submitting information to set up allocation payment through my payroll. Now I have to link my work account with there system and I work for state employer who will not give anyone access to employees work accounts. I am not being penalize for this and they will not work with me submitting documents manually to refinance. So it seems at this point I can no longer apply for additional cash because of this recent change. So is this what I get for being a loyal customer in the past to current?

  

  Business response

  06/18/2024

  To whom it may concern,
  
  We spoke with the customer on 6/18/2024. The issue has been resolved. We now consider this matter closed. 
  
  Best regards, 
  
  BMG Team

  Customer response

  06/18/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *********************************

• Initial Complaint

  06/11/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I have been trying to refinance my loan with Bmg money for 6 months now They have refinanced in the past no problems Then they made it mandatory they have to connect to your work system to approve you Then tell you to call your hr knowing it is a violation to have a non government official to log in a government account I have a current loan that pays from my job bi weekly so there is no excuse for having the need to login We also have a verification line they can call They are listing there company as a federal employee loan allotment company yet u can get one now unless u violate your security practice No other options offered

  

  Business response

  06/12/2024

  To whom it may concern,

  
  This issue was resolved on 6/12/2024. We now consider this matter closed. 

  
  Best regards, 

  
  BMG Team

• Initial Complaint

  06/04/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  Hi, I am writing this complaint because I have a loan through BMG. I have never missed a payment or been late on a payment. My online portal said I was eligible for a refinance after 13 payments and I have a screenshot to prove it. Now, it simply says I cant refinance yet. This is causing a major issue as I was intending to refinance this loan to pay for my daughters summer camp

  

  Business response

  06/11/2024

  To whom it may concern,
  
  We have attempted to contact the customer but have been unsuccessful as of now. We continue to await a response on this matter.
  

  Best regards, 
  
  BMG Team 

  Customer response

  06/11/2024

  I havent received a call, please try again 

  Customer response

  06/12/2024

   
  Complaint: 21802977
  
  I havent received a call, please try again
  
  
  Sincerely,
  
  *********************************

  

  Business response

  06/13/2024

  To whom it may concern, 

  
  We spoke with the customer on 6/12/2024. We now consider this matter closed. 

  
  Best regards, 

  
  BMG Team

• Initial Complaint

  06/03/2024

  Complaint Type:

  Product Issues

  Status:

  Resolved

  More info

  I have been doing business with BMG money for the last 4 years I was told on May 31st I will be able to refinance my payments are due on the 1st of each month set up by an allotment to a bank that BMG money told me to go through this bank is not open on Saturdays so they could not send the allotment on Saturday because the bank wasn't open so they sent it on money Monday June 3rd the next business day so BMG money says that I'm not eligible to refinance I had my whole trip plan based off the money that I was receiving because my son was murdered 2 years ago and we were going to have a memorial service and then they would not take my phone call I called over 42 times and asked for a call back they wouldn't even talk to me who treats other people that way I've served a lifetime in the military and the postal service and to be treated like human trash is a disgrace all I was trying to do was refinance my loan today because it's not my fault that the bank they have is used is not open on the 1st the day that it was due because it was a Saturday the bank is only open Monday through Fridays and we are instructed to use West ****** Bank we can't use our own bank so they set us up to fail and then after you make a year worth on time payment they go haha the first is on a Saturday we can't get the money so you forfeit the contract and you got to start over again from day one I've never heard of such a thing and it's so underhanded how can you treat people that way we are human beings I am utterly disgusted

• Initial Complaint

  05/31/2024

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  On May 20th 2024 I received an email from BMG Money that I was eligible for a refinance on my current loan. I applied and received emails for additional documents, such as my ssa disability income and my retirement income , as well as a new payroll allotment. This isn't the first time I've used BMG. On May 22nd 2024 after completing and submitting the additional documents I was approved for the refinance. I didn't see the email for approval until after business hours I checked my checking account and had not received the the funds. I figured chase *** have not posted because it was late in the day and that I would see them the next day but that wasn't the case and to this day I have not received the funds. I was always under the impression that the funds were deposited directly into my checking account and that information was correct. However I did not recognize the debit card number that they deposit funds too. I contacted chase to be sure they had not received the deposit nor have I never had a debit card ending in the account number BMG deposited the funds in to not even on my closed accounts with them. After receiving I checked all the documents again and that's when I noticed the debit was incorrect and I updated it. The point of a debit card was for payments but permission would have to be obtained if it was used for payment. My payments were scheduled through payroll allotments first one being July 1st, 2024, since the 23rd of May is been constant back and forth with no updates. All the representatives say is I should here from someone within ***** hours that's been a week now. I spoke a with a supervisor after calling relentlessly for 5 days and she was very rude and combative, she did notate that the debit card they deposit funds to wasn't mine. She also stated the same as previous representatives I should here from someone within 24 to 48 hours. A complaints manager named ****** left a message today 5/31/2024. I have a attempted to reach him several times

  

  Business response

  06/03/2024

  To whom it may concern: we believe we were able to satisfactorily resolve the customers issue.

  Best regards,

  BMG Money

• Initial Complaint

  05/27/2024

  Complaint Type:

  Order Issues

  Status:

  Answered

  More info

  I am not liable for this debt with BMG MONEY. I do not have a contract with BMG MONEY, they did not provide with the original contract as I requested.

  

  Business response

  05/28/2024

  To whom it may concern,
  
  We have sent the customer a request for documentation in order to conduct a thorough investigation into this matter and we are awaiting their response.
  Best regards, 
  
  BMG Team 

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩