Complaints
Customer Complaints Summary
- 333 total complaints in the last 3 years.
- 177 complaints closed in the last 12 months.
If you've experienced an issue
Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:05/14/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I took out a loan through BMG Money that was issued by *******. Although the loan was for $6,000, I only received $1,331 in cashmost of the loan went to pay off a previous loan with the same company. The APR is *****%, and Im set to repay more than $11,300 over four years, through payroll deduction.This doesnt feel fair or transparent. The actual money I received is a small fraction of the loan, but Im paying interest on the full amount. I believe this loan is structured in a predatory way and takes advantage of federal employees. Id like the company to review and explain the loan breakdown and offer a resolution, like reducing the amount owed or refunding some of the finance charges.
Business Response
Date: 05/16/2025
To whom it may concern, we have provided the customer with the promissory note that they signed and agreed to and informed them of the terms and conditions contained therein.
Best regards,
BMG Money
Customer Answer
Date: 05/16/2025
Complaint: 23331179
I am rejecting this response because:Thank you for the response. However, I do not accept this as a resolution to my complaint.
Your response simply restates the terms of the contract, which I am already aware of. My complaint is not about whether the terms were disclosed, but rather the predatory nature of those terms and the way the loan was structured:
I only received $1,331.75 out of a $6,000 loan.
The rest was used to pay off a previous loan with the same lenderessentially refinancing old debt at a higher cost.
The APR of *****% results in me paying over $11,300 total, which is nearly double the amount borrowed.
The use of automatic payroll deductions from my federal paycheck makes the loan extremely hard to manage or escape.
This loan structure is financially abusive, especially toward federal employees who are often targeted because of their job security. I am asking for a good faith review of this loan and a reduction in the total repayment amount or a refund of excessive finance charges.
Until that happens, I do not consider this matter resolved.
Sincerely,
******* ******Business Response
Date: 05/16/2025
To whom it may concern, the governing promissory note on this loan has been sent to the customer for their records. The promissory note contains the terms and conditions which were agreed to and signed by the customer.
Best regards,
**********************
Customer Answer
Date: 05/16/2025
Complaint: 23331179I acknowledge that I signed the promissory note, and I have reviewed the document you provided. However, your response completely ignores the core issues of my complaint.
This is not about whether I signed the loan documentsits about the predatory structure of the loan:
I received only $1,331.75 in cash out of a $6,000 loan, with the rest used to pay off a previous loan.
Despite this, I am being charged *****% APR and expected to repay over $11,300 through automatic payroll deductions.
I am paying interest on funds I never actually received.
Your company is targeting federal employees like myself with high-cost loans that are difficult to exit due to automatic paycheck deductions. That is the issuenot the existence of the promissory note.
I am continuing to pursue this matter with the ****, the *************************, and my Congressional representatives. I again request that BMG Money reconsider this loan and offer a fair resolution.
Sincerely,
******* ****** IIIInitial Complaint
Date:05/13/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I've continued to apply for loans with this company and they give the same response that they can't verify identity however when I attempt to reach out to them via phone no one ever answers. I've made endless calls and no answer whatsoever. This wrong and untrue all of the info plus all of the documents they've asked me to upload is enough to verify my identity. This company without actually doing anything just denies loansBusiness Response
Date: 05/22/2025
To whom it may concern, we attempted to speak with the complainant on 5/22/2025, no response was received and a voicemail message has been left. Complainant has been provided with a copy of the notice of action letter regarding their application.
Best regards,
BMG Money
Customer Answer
Date: 05/22/2025
Complaint: *****************************************************************************************************************************************************
I am rejecting this response because: Every lending company that I've used who utilizes ********** can verify my identity along with my SSN. I believe *** is deliberately denying my loan request. It's makes no sense that this is the only company who can't seem to verify my SSN. I've provided what was necessary and wasn't asked to provide anymore verifying documents.
Sincerely,
****** *****Business Response
Date: 05/22/2025
To whom it may concern, we attempted to speak with the complainant again on 5/22/2025, no response was received and a voicemail message has been left. Complainant has been provided with a copy of the notice of action letter regarding their application.
Best regards,
BMG Money
Customer Answer
Date: 05/22/2025
Complaint: *****************************************************************************************************************************************************
I am rejecting this response because: I replied to the notice of action letter BMG money provided in the last response however they obviously are not reading it. There is still no resolution. Please provide me with something more than a fictional notice that doesn't state facts. I never received a phone call from this company as they have stated.
Sincerely,
****** *****Initial Complaint
Date:05/04/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
My credit score dropped 60 points because I was told there was an audit that took place in January and I had missed payments. I understand that the payment was coming out of my paycheck at one point but I switched jobs and debit payments were coming out automatically. Either way I paid the the balance they stated I owed, however. This was not reflected on my credit report and the amount being reported on my credit report is off by hundreds of dollars. I spoke with a representative and they stated it would be corrected in the next cycle that was 100 days ago still no change. I want my points returned correctly and this also seems to be issue many others are having.Business Response
Date: 05/08/2025
To whom it may concern, on 5/8/2025 we provided the customer with an update regarding credit reporting on their account.
Best regards,
BMG Money
Customer Answer
Date: 05/21/2025
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
****** PeaceCustomer Answer
Date: 05/23/2025
Complaint: 23285043
Here I am once again with the same issue. Last month this company reported incorrect information on my credit report drastically lowering my score. Now I face the same issue today on 5/22/25. They have not taken the payment off of my debt automatically today like they have been. And also reported the same incorrect information on my credit report again lowering my score. This has to be illegal at this point.
Sincerely,
****** PeaceBusiness Response
Date: 05/23/2025
To whom it may concern, the customer was provided with a timeframe from us to allow for the update to their credit reporting to take effect.
Best regards,
BMG Money
Customer Answer
Date: 05/23/2025
Complaint: 23285043
I am rejecting this response because:I was not contacted by anyone to ensure me this issue would be corrected. I was also not told why they keep putting incorrect information on my credit report.
Sincerely,
****** PeaceInitial Complaint
Date:05/03/2025
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Bmg money loan $200 a month through allotment. First payment they took $200 from my allotment and also took $200 from my checking account. We have called them 7 times and emailed them 5 times to correct this. They keep saying they will get back to us but no call backs or email. .Initial Complaint
Date:04/28/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I am not accountable for the debt associated with BMGMONEYIN There is no contract between me and BMGMONEYIN, and they have not provided the original agreement as requested.Business Response
Date: 04/30/2025
To whom it may concern, we have provided the customer with the requested document and an a request for additional information to further review this matter.
Best regards,
BMG Money
Initial Complaint
Date:04/26/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
For the last 2 months I been contacting BMG Money regarding inaccurate information on my credit report such as a 30 day late Payment for the month of January. I credit score dropped a total of 60 points. *** deduct money from my payroll check bi weekly. Ive file serval disputes, attempt to contact BMG Money regarding inaccurate information and has not removed this late payment. Effective March 6, 2025 the balance was paid in full. However, *** still reporting the amount is delinquent. Ive been in contact with all 3 credit agencies and information is coming back verified. I have supporting documentation late that the account was paid in full as well as no history of being 30 day late Payment. Im requesting this account be updated or deleted from my credit history. The credit bureau is all reporting differently. All Im requesting is someone to fully verify the account and please update. *** attached a copy of the loan agreement. The lender is hurting my credit I was in the process of closing on my home and this hit my credit causing me to lose out on a opportunity this is unacceptable and Im requesting helpBusiness Response
Date: 05/08/2025
To whom it may concern, on 5/8/2025 we provided the customer with an update regarding the status of credit reporting on their account.
Best regards,
BMG Money
Initial Complaint
Date:04/26/2025
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
It is almost impossible to get a live agent on the phone to discuss your account with this company. I have paid this company on time over 24 consecutive months with no late payments. On Jan 2025 they placed a late payment on my account when I missed no payments. I informed them via email and filed disputes with all three credit bureaus, and they still have not resolved my credit profile with accurate information. In addition, a check was submitted to them on Jan 29, 2025, for a full payoff of over $8,000 and they still have not updated my account with a balance of $0. This company went under new management a couple of years ago and they have no customer service. They also have a lot of glitches in their platform which does not document your payment dates correctly with due dates. They also had to refund me monies in Feb because they had received an over payment. I paid them a total of $310.00 per month ($155 *********************************) bi-monthly in the form of and allotment from my government job (See allotment #3 totaling $582 which includes 2 additional allotments. One $400 and the other $22 to two other companies). I have attached paystubs for the month of Nov 24, Dec 24 and Jan 25 which shows they received their allotment amount from my paycheck from the federal government in addition to a check totaling over $8,000 from my credit union which was mailed to them and the balance paid in full. This erroneous reporting is causing an adverse effect on my credit profile, and I want it corrected with all bureaus immediately. I have gotten no response. If I do not have this corrected within the next week I will be seeking an attorney. Make this place your last result to do business with. They are straight trash.Business Response
Date: 05/08/2025
To whom it may concern, on 5/8/2025 we informed the customer of an update regarding credit reporting on their account.
Best regards,
BMG Money
Customer Answer
Date: 05/21/2025
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. It appears that *** removed this account from Experian and Credit Karma accounts. My Transunion asscount is still reflecting a balance but may be lagging with updates.. Thank you.
Sincerely,
***** *******Initial Complaint
Date:04/23/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
am writing in regard to a recent discrepancy I noticed on my credit reports from the three major credit bureaus. My account has been inaccurately reported as being 30 days late in January 2025. While I acknowledge that the payment was made after the due date, it was not 30 days late, and therefore should not have been reported as such.I have received the payment transaction summary letter from BMG Money, which confirms that the account was never 30 days past due. Based on this documentation, I respectfully request that you correct this error with all three credit bureaus immediately. They refuse to do so.Business Response
Date: 04/29/2025
To whom it may concern, on 4/25/2025 the customer was provided with as request for additional information regarding the exact nature of their dispute.
Best regards,
BMG Money
Customer Answer
Date: 05/12/2025
Complaint: 23242656
I am rejecting this response because: nothing has been corrected and they are refusing to assist me in the matter.
Sincerely,
***** ********Business Response
Date: 05/12/2025
To whom it may concern, requested documentation has been provided to the customer on this matter and customer was informed that previous credit reporting has been confirmed as accurate.
Best regards,
BMG Money
Customer Answer
Date: 05/13/2025
Complaint: 23242656
I am rejecting this response because: nothing has changed or resolved.
Sincerely,
***** ********Initial Complaint
Date:04/15/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Payments are automatically drafted from my account. First *** said that I had a missed payment from February so I assumed this year. I sent an email with bank statements showing payment. Second, *** tells me it's from February 2024. *** stated there was an audit and the missed payment was discovered. ??? 60 weeks later you noticed a missed payment but you've been drafting my account with no issues. I don't believe this debt is valid. Reading the other complaints from other consumers experiencing the same issues is concerning and hoping that the information is shared with the appropriate government agency that can accurately investigate the multiple allegations of ***eatedly mis***orting financial transactionsBusiness Response
Date: 04/24/2025
To whom it may concern, we have provided the customer with a copy of their promissory note, payment history on their account and a letter confirming their current account status as of 4/24/2025.
Best regards,
BMG Money
Customer Answer
Date: 05/08/2025
Complaint: 23209405
I am rejecting this response because: BMG money sent me a copy of my payment history. I enclosed a screenshot from my bank app showing proof of payment that is listed as returned on their ledger. I was also sent a debt letter for 192.00. The current pending late balance on their platform is *****. I have proof of payment for 07/29/24. However, this payment is not reflected in my payment history. I made 2 payments on 07/05/24 which is not reflected in the payment history. The second payment was for the 07/15/24 payment. As per my original complaint, *** had a history of misreporting financial transactions
Sincerely,
******** ******Business Response
Date: 05/13/2025
To whom it may concern, we have provided the customer with an update regarding credit reporting on their account as of 5/13/2025.
Best regards,
BMG Money
Initial Complaint
Date:04/15/2025
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I used BMG money when I was an employee at the local ******* and saw the loan as a way to pay for classes. I conitnue to make payments but I have receive texts phone calls, and emails about missed payments and I know those communication are false. I even show records of my bank transactions that showed my money going to bmg money. I told them I havent missed payments. I feel like they wont you to pay extra or fail to keep up with customers payment history. I need it to stop.Business Response
Date: 04/25/2025
To whom it may concern, customer has been provided with copy of promissory note, payment history on their account and a letter confirming their current account status as of 4/25/2025.
Best regards,
BMG Money
Customer Answer
Date: 04/26/2025
Complaint: 23207934
I am rejecting this response because:
Sincerely,
****** *******The complaint was the constant phone calls and messages about the monthly payment. I didnt realize about the communication was about a past due balance. I will pay it.
Business Response
Date: 04/29/2025
To whom it may concern, we have added the customer to our Do Not Contact list as of 4/29/2025.
Best regards,
BMG Money
Customer Answer
Date: 04/29/2025
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
****** *******
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.