Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:03/16/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My account was set up for auto pay. I had my debit card linked to auto pay as my way of paying monthly payments. On January 31 2025 my debit card had expired after successfully paying January payment. I did not realize the debit card expired so when February payment came due it would not accept since it expired. I was notified by *** that payment did not go through. I immediately updated my debit card information and paid the $160 payment on March 3rd. This was 3 days past due date. After a couple days I was notified by *** my payment is still behind. I called them to discuss this and was informed that each day payment is late it accrued a $1.98 per day late fee. I explained what happened and they said my account is now $24 in late fees and it will continue to add up until I pay the late fee. I explained I made the payment and was willing to pay the $1.98 per day for the 3days it was late. They said unless you pay all late fees your account will show not being paid and will continue to accrue late fees daily. I have never been late with any payments on anything let alone this loan. This is unfair billing practices and in my opinion illegal. Please look into this before more people get taken. I went ahead and got a loan somewhere else and paid *** off in full so they could not steal another cent from me. I am retired and am on a fixed income and they had no flexibility or even tried to remedy this situation admirably. Thank you in advance for looking into this.

  

  Business Response

  Date: 03/20/2025

  To whom it may concern, we have spoken with the customer on this matter as of 3/20/2025.

  Best regards,

  BMG Money

  Customer Answer

  Date: 03/20/2025

   
  Complaint: 23072331
  
  I am rejecting this response because: The customer service person I spoke with believes that charging a customer $1.98 a day for late charges after you made the recurring payment and the account is up to date. I was only 3 days late to begin with and as I explained was because my debit card expired. Immediately upon being notified that the payment was not processed I looked into why and remedied the problem. *** was charging a late fee after payment was made and it continued to accrue. If I had not paid this loan in full *** would still be charging me $1.98 a day until I paid the late fees in full. I owed at most $5.94 for making payment on the third (3days late) of the month, but they wanted me to pay $24 in order to stop charging the $1.98 a day. This has got to be illegal, I know its immoral and totally unfair & unethical, by gouging a great customer. I would like to have all late fees charged in the payoff amount I paid refunded in full and an apology for the way they treated me and handled a simple debit card expiration issue. 
  
  Sincerely,
  
  *** ********

  

  Business Response

  Date: 03/20/2025

  To whom it may concern, we spoke with the customer on 3/20/2025 and informed them of the reason why applicable charges occurred on their account.

  Best regards, 

  BMG Money

  

  Business Response

  Date: 03/20/2025

  To whom it may concern, customer was advised that accrual of contractual interest on account led to past due status. Customer acknowledged that their payment was past due but requested we still issue a refund. Informed cust payment was owed and could not be refunded.

  Best regards,

  BMG Money

  Customer Answer

  Date: 03/20/2025

   
  Complaint: 23072331
  
  I am rejecting this response because: *** refuses to take responsibility for unethically charging customers fees even after the customer makes the payment in full. *** refuses to refund the fraudulent fees charged to me or apologize for their actions. I got absolutely no where speaking to customer service or the supervisor which is very frustrating.

  Sincerely,
  
  *** ********

  

  Business Response

  Date: 03/24/2025

  To whom it may concern, customer was advised that accrual of contractual interest on account led to past due status. Customer acknowledged that their payment was past due but requested we still issue a refund. Informed cust payment was owed and could not be refunded.

  Best regards,

  BMG Money

  Customer Answer

  Date: 03/25/2025

   
  Complaint: 23072331
  
  I am rejecting this response because:
  I refuse to continue to go back and forth with ***. The fact of the matter is I was 3 days late on my payment due to a card that expired. I made the total payment in full on March 3rd for $160. When making the payment online it did not show a late fee so I paid what it said I owed. Afterwords *** started sending me emails stating my payment has not been received so I contacted a customer service representative. I was informed that there was a late payment due in the amount of $24. I disputed this charge since I was only ***** late. In which they replied that there is a $1.98 a day late fee. I responded that I will pay the $6 I owe for being ***** late. They responded that since I did not pay the original late fee that it will continue to add up $1.98 every day until late fees are paid. I then asked for a supervisor and was told a supervisor will tell you the same thing. I again asked to speak to a supervisor and was told a supervisor will be in touch within 24hours. I was contacted 3or more days later by a supervisor and also went round and round with him concerning the issue and got nowhere. I paid the loan completely off to include all their ridiculous fees. I am only asking for the money I paid over and above the 3 days I was late which was $5.94. In one year they received almost $1000 in interest on this loan. I only want what is right. Thank you
  Sincerely,
  
  *** ********

  

  Business Response

  Date: 03/25/2025

  To whom it may concern, we confirmed to customer that due to contractual interest as a result of missed payment, a past due amount was owed on their loan. This amount was confirmed to be accurate and communicated to the customer on 3/20/2025. Customer previously paid loan off in full on 3/14/2025, included in their payoff was the past due amount.

  Best regards,

  BMG Money

  Customer Answer

  Date: 03/25/2025

   
  Complaint: 23072331
  
  I am rejecting this response because:
  I need someone at BBB or if I need to get a lawyer to look into this as to whether it is legal to continue to charge a late fee after making a 3-day late payment. I want my late fees back from the 3rd when payment was made. I will not agree with any other response other than reimbursement of this overcharge. 
  Sincerely,
  
  *** ********

• Initial Complaint

  Date:03/14/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The problem is BMG money is reporting a past due balance and a 30 day late payment, which is not accurate.I have called Bmg several days and asked to speak to a supervisor. No one has called me ******* one can give me and explanation as how I supposedly past due.

  

  Business Response

  Date: 03/18/2025

  To whom it may concern, we attempted to speak with the customer on 3/18/25. No response was received, and a voicemail message has been left.

  Best regards,

   BMG Money

  Customer Answer

  Date: 03/18/2025

   
  Complaint: 23068899
  
  I am rejecting this response because:
  I did return the call, I spoke with Dorkaf. The issue was not fix. The point they are missing there was no communication about my account being late and nothing, no late fee etc. Was being reported on the transaction. 

  She stated due to new management and audit, there was some discrepancy with the account.

  NO COMMUNICATION until I reached out to them about reporting to credit bureau, then NO COMMUNICATION until you all reached out to them.

  Sincerely,
  
  ******* ****

  

  Business Response

  Date: 03/25/2025

  To whom it may concern, customer was again informed on 3/25/2025 that their previous past due status was accurate as a result of payment history. We also informed customer that credit reporting for the month of March has not yet been submitted and to allow for reporting to be submitted in order for their credit report to update and reflect it's current status.

  Best regards,

  BMG Money

  Customer Answer

  Date: 03/25/2025

   
  Complaint: 23068899
  
  I am rejecting this response because:

  I spoke to representative every other week  from March to November letting them know that I changed job and that I need to switch payments to my current job which they claimed *** couldn't do. The representative kept telling me that they will notate the account. I was also sent a form back in July 2024 for an allotment to be taken from my current job which set in an account, the representative at (web co bank) didn't know where to send the funds after *** gave me the routing number and account number. The representative at ********** said they(***) never go the account set up from BMG. 

  Never once did *** representative state I was behind since June 2024 which I paid. In October *** sent me a missed payment email. In November I set up automatic bank draft *** representative NEVER stated I was late and need to pay a certain amount to bring the account current.   

  I Did not receive any emails, phone calls or text from *** until March 2025 when I reached out to them about a 30-day late notice on my credit report.  *** did not reach out to me until you (BBB) reached out them.

   *** has Poor communication and report inaccurate information. 

  
  Sincerely,
  
  ******* ****

• Initial Complaint

  Date:03/06/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  File a complaint against [BMG MONEY] regarding their failure to properly notify me about changes to their payment policies, which has negatively impacted my financial situation and my credit. I was previously making weekly payments from my payroll account. Due to my pay schedule switched paid weekly to monthly, I was instructed to switch to a monthly payment instead of the weekly payments. So I changed my payroll deductible to monthly to equal the weekly payments. I was not informed that this would be considered "late" by the company. Again I received no notification. I was later told, when I initiated a call, without any formal notification/communication, that the company would no longer accept monthly payments and would only accept weekly payments going forward. Despite this, my monthly payments matched the total amount of four weekly payments but still considered late. This change in payment policy and lack of notification has resulted in my account being reported as late, and I believe this information has negatively affected my credit report. This has also created late ******* Section 611 (15 U.S.C. 1681i): I dispute the reporting of my account as late, as it was in compliance with the original payment agreement.TILA/REGULATION 12-NOTIFYING CONSUMERS Section 12 CFR 1026.9(c) - Change in Terms: This section requires that creditors notify consumers in writing if there are significant changes to the terms of a credit agreement, including interest rates, fees, or payment schedules.Timing: The creditor must provide a notice at least 45 days before the change takes effect.Notice of Change: The notice must explain the nature of the change and its effective date. If the change involves increases in fees or interest rates, the notice must be sent in a clear and conspicuous manner. This ensures consumers have the opportunity to review and respond to significant changes to the terms of their credit agreement.

  

  Business Response

  Date: 03/19/2025

  To whom it may concern, on 3/19/2025 we contacted the customer and requested additional information to review this matter.

  Best regards,

  BMG Money

  Customer Answer

  Date: 04/03/2025

   
  Complaint: 23031882
  
  I am rejecting this response because:
  I request 30 days past due postings on my credit to be removed from credit.  Company changed their policies without proper notification. I was told to changed payments to monthly payroll deductions,  while not being informed that it will be considered late payments due to not being paid weekly.  Company employee gave me misinformation.  Since I opened a case ,  I have been constantly harassed by emails, phone calls, and messages everyday and now they keep reporting 30days late on my credit.  Due to their unprofessional process I demand correction on my credit.  As I still attached screenshots of their website state current.  Im requesting documentation on their process and how they have calculated my payments.  Weekly payments are $40 and monthly deductions were $160.  So was my account a full ****** past due of $160.
  

  
  Sincerely,
  
  ****** *****

  Customer Answer

  Date: 04/03/2025

  This company has changed policies without properly informing their customers.  As I was told to change my payments to a monthly payroll deductions,  I was not told that they would consider it late payments since its not weekly.  I am demand correction on my credit to remove 30 day late payments being reported on behalf of their misinformation. It was $40 weekly payments as my month are $160.  Im also requesting proof of how they calculated the 30days past due.  I am also requesting detail calculation of my account as my account was never over $160 with 30days. Company is not reporting correct balance as shown online in my account.

  

  Business Response

  Date: 04/09/2025

  To whom it may concern, on 4/8/2025 we sent the customer documentation regarding requested update to their account.

  Best regards,

  BMG Money

  

  Business Response

  Date: 04/23/2025

  To whom it may concern, on 4/23/2025 the customer was provided with a document confirming their current account status.

  Best regards,

  BMG Money

  Customer Answer

  Date: 04/24/2025

   
  Complaint: 23031882
  
  
  

  This is not what I am requesting.  AGAIN,  I want from beginning of loan details that show my payments and how I was calculated posting 30days past due.  They are not addressing past concerns regarding my credit report.  However they are now sending daily notices and phone calls for 5 days late.   It is becoming obsessive due to me filing a complaint now.  Yet Im concern about past handling of my account that caused a negative impact on my credit.  What part is not clear.  My account should have never reported on my credit as 30 days late.  I will be glad to update my account once they fix my past reporting on my credit report.

  
  

  
  

  ****** *****

  

  Business Response

  Date: 04/24/2025

  To whom it may concern, customer has been provided with payment history on their account as well as promissory note which confirms expected number and amount of payments.

  Best regards,

  BMG Money

• Initial Complaint

  Date:03/06/2025

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have been paying my loan payments on time since 2023. Now all of a sudden the system says I am ***** past due. I have been trying to contact the company since January to rectify their mistake but that has been to no avail.

  

  Business Response

  Date: 03/07/2025

  To whom it may concern, we have spoken with the customer on this matter as of 3/7/2025.

  Best regards,

  BMG Money

  Customer Answer

  Date: 03/07/2025

   
  Complaint: 23031495
  
  I am rejecting this response because:
  
  Sincerely,
  
  ****** *****

  

  Business Response

  Date: 03/07/2025

  To whom it may concern, we have spoken with the customer on this matter as of 3/7/2025.
  

  Best regards,
  

  BMG Money

  

  Business Response

  Date: 03/07/2025

  To whom it may concern, customer has been informed of missing payments on their account which resulted in them having a past due balance. Customer did not provide any reasoning as to their rejection on this matter.

  Best regards,

  BMG Money

• Initial Complaint

  Date:03/06/2025

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am a current customer with **********************.. I've been told different information about my account from numerous representatives. If you make 12 payments through your payroll department you get to refinance. I'm showing I'm at the refinance stage but a representative told me today, I've only made 9 payments because 2 of them was reversed. I asked why but,didn't get any clarification. Then I ended the call and spoke with another representative and was told my account isn't accurate. I spoke with 2 different representatives over a week ago and was told something totally different. On my paystubs it shows where the payments are sent to this company. If I'm behind how is it possible when these payments are coming out. On too of that my refinance date keeps changing. Will someone help me get some clarity about this situation?

  

  Business Response

  Date: 03/07/2025

  To whom it may concern, we have spoken with the customer on this matter as of 3/7/2025 and provided them with an update on their account status.

  Best regards,

  BMG Money

  Customer Answer

  Date: 03/07/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ****** *******

• Initial Complaint

  Date:03/06/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am writing to inform of the Deceptive practices and breach of contract from BMG Money. I signed a loan with them on 9/22 to have weekly allotments to be taken out from my paycheck. I was supposed to have my employer send money to Fist Next a subsidy of ******** to mediate the payment. I completed all payments through my check and which BMG Money decided to preauthorized a biweekly payment which would not satisfy the contractual agreement. I notice on my credit report that the money I owed was more than I originally have taken. I contacted BMG Money and spoke to representative who told me I missed payment and that a must pay all penalties accrued if I want to settle the matter by releasing all monies that is still in the third-party account which is more than the schedule loan contracted. When I refused to give them more than what the loan amount was, the next day my credit took a 116 pt drop for missed payment. I have copy of the original contract and all money deposited and taken by BMG Money. They breach the contract by preauthorizing a biweekly amount from WesBanco and then turn around and say I missed weekly payments when deposit every week showing from my stubs and statements. Also, when I looked into the loan with BMG Money, I was charge more than the state allowed. Under Maryland Law any loan from ***** to ***** cannot charge more than 24% in which I was charged *****%. This unlawful and violate the State Consumer Protection Law and should be investigated.

  

  Business Response

  Date: 03/07/2025

  To whom it may concern, we have spoken to the customer as of 3/7/2025 and requested additional documentation in order to complete a review of this matter.

  Best regards,

  BMG Money

• Initial Complaint

  Date:02/28/2025

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Constantly their system claims you don't make payments on time through their automated payments that YOUR PAYROLL pays to them when you get paid. I have been needing to refinance to get out of a hole after my dad died and every time I'm about to get it "oh no you missed a payment even though the transaction history said otherwise"

  

  Business Response

  Date: 03/04/2025

  To whom it may concern, we have spoken with the customer as of 2/28/2025 and provided them with the latest update regarding this matter.

  Best regards,

  BMG Money

• Initial Complaint

  Date:02/25/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  When I applied for this loan I was in a mess and had to catch up on rent. It's honestly my own fault for not always reading the fine print, but it's also theirs for not making it first and foremost when applying for their loan. I didn't realize there is absolutely no ***** period if you are late on your payment. Even though they have the ability to take it off my card, I still have to manually pay it which I never seem to remember. I get SSI and they already know this information. I get paid 4 days early on a card from the providers app which also is connected to your ebt. Being in a already tough financial situation i think it's extremely unfair to those of us who are seriously struggling to get by to be pretty much taken advantage of by these loan companies who are presenting easy and affordable loans.I wish I could understand the payments and interest on my account because this is how people get taken advantage of.

  

  Business Response

  Date: 03/07/2025

  To whom it may concern, we attempted to speak with the customer on this matter on 3/3/2025 and 3/7/2025. No response was received on each attempt.

  Best regards,

  BMG Money

  Customer Answer

  Date: 03/08/2025

   
  Complaint: 22987355
  
  I am rejecting this response because:
  I have not recieved nothing from BMG MONEY. Provide me information on what you conacted me on because my emails have also went unanswered
  Sincerely,
  
  ******* ******

  Customer Answer

  Date: 03/08/2025

  This was on march 3rd. So please tell me how they are contacting me to resolve this issue?

  

  Business Response

  Date: 03/10/2025

  To whom it may concern, we have sent a response to the customer on this matter as of 3/10/2025.

  Best regards,

  BMG Money

  Customer Answer

  Date: 03/11/2025

   
  Complaint: 22987355
  
  I am rejecting this response because:
  

  Whenever I applied for this loan they knew I was getting SSI payments. They seen what day I got my deposits on. So if my payments were late due to me not getting my check yet, that's on them. Because I cannot help whenever my check is deposited. And just so you know I was charged a $15 late fee in February on the 25th when I made my payment. Why am I being charged a late fee whenever I can prove two out of the three months I hadn't even got paid yet and that's why my payment was late. I haven't contacted *** back yet because they're trying to tell me my payment is past due this month and it's not I've done paid it. Cuz that's when they charged me a late fee.
  I can't help when the government deposits my check. I have tried to get them to change my payment date but they won't so therefore it's on them. it's on them if I don't have my money, not me. So why am I being penalized for not making a payment whenever I don't have my money.
  
  

  
  Sincerely,
  
  ******* ******

• Initial Complaint

  Date:02/24/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Account was paid in full however the company refuses to make changes to my credit report,

  

  Business Response

  Date: 02/25/2025

  To whom it may concern, we have contacted the customer as of 2/25/2025 and provided them with an update on this matter.

  Best regards,

  BMG Money

  Customer Answer

  Date: 03/15/2025

   
  Complaint: 22986108
  
  I am rejecting this response because they have yet to update my credit report as stated. And they continue to report unjustified late payments to the credit bureaus despite my account bring paid in full. 
  
  Sincerely,
  
  ****** *****

  

  Business Response

  Date: 03/25/2025

  To whom it may concern, we informed customer on 3/25/2025 that loans are reported directly to the three main credit bureaus, Experian, ********** and Equifax. Advised customer to obtain credit report from one of the aforementioned bureaus as they provided copy of statement from a third party company. We confirmed loan was reported as closed on 1/10/2025.

  Best regards,

  BMG Money

  Customer Answer

  Date: 03/27/2025

   
  Complaint: 22986108
  
  I am rejecting this response because:

  BMG Money's inaccurate claim that the matter regarding my account has been resolved and is now closed. However, as of my most recent credit report dated March 26, 2025, from Equifax, the account in question is still being reported as open with a balance due.
  Please note that this account was paid in full over ninety days ago, and any indication to the contrary is inaccurate and misleading.
  
  Sincerely,
  
  ****** *****

  

  Business Response

  Date: 03/28/2025

  To whom it may concern, attached is a copy of the customers Promissory Note which is Paid In Full and closed as of 1/10/2025.

  Best regards,

  BMG Money

  Customer Answer

  Date: 03/28/2025

   
  Complaint: 22986108
  
  I am rejecting this response because:

  The promisary note does not correct t the incorrect reporting on my credit report. 
  
  Sincerely,
  
  ****** *****

• Initial Complaint

  Date:02/21/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  They changed the allotment from wesbanco to **** ****** which I missed but on the same form it says make sure you select the right wesbanco account. They approved my allotment as being correct then they said they didnt get the allotment. Then they tried to charge my debit card 9 times after telling them to stop. They then claimed that the allotment was returned to ****. I verified and proved it wasnt. Last night another employee claimed the payment of 290 for late fees etc they had called me telling me it would be 300 and he did me a favor and got it down to 295. I emailed him all the proof of it being paid Jan 31 and not bounced back and he said he would escalate and cancel the ach payment. Woke up today payment was taken out of my bank after being told it was canceled. I have been fighting for over 2 weeks for money they received and they cant figure it out. Its under the old routing number which my last loan payments were going to before it was refinanced I find zero chance that they stopped with that bank and everyone with current open loans was going to have to change their routing number on their open allotments from wesbanco to **** ****** even though account numbers stay the same. They got paid and are just calling and threatening to get paid and charging about 5 dollars a day in fees. I want my ****** back plus 5 dollars every day they take to get it back to me. several years with them never missed a payment and they are lying and treating people this bad. I have chains of emails and ******** messengers of the constant lies I only uploaded the proofs of payment and the fact it wasnt bounced back as it wont upload videos for the recording of all the chats. These people should be heavily fined for their threats and lies

  

  Business Response

  Date: 02/25/2025

  To whom it may concern, we attempted to speak with the customer on 2/25/2025. No response was received, and a voicemail message has been left asking the customer to return our call.

  Best regards,

  BMG Money

  Customer Answer

  Date: 02/25/2025

   
  Complaint: 22971611
  
  I am rejecting this response because:when you said would call yesterday or today you asked me what time I told you I couldnt talk today until after 6pm since Im at work but you didnt read it and called me at 130pm 
  
  Sincerely,
  
  ******* *******

  

  Business Response

  Date: 02/26/2025

  To whom it may concern, we have spoken with the customer on this matter as of 2/25/2025 at their requested time.

  Best regards,

  BMG Money

  Customer Answer

  Date: 02/26/2025

   
  Complaint: 22971611
  
  I am rejecting this response because: simply saying you talked to me but your mistake cost me an extra 90 dollars and you wont do anything about it isnt an acceptable answer 
  
  Sincerely,
  
  ******* *******

  

  Business Response

  Date: 02/26/2025

  To whom it may concern, customers funds were never received as they were returned to their payroll system. Customer has been informed of this as of 2/25/2025.

  Best regards,

  BMG Money

  

  Business Response

  Date: 02/26/2025

  To whom it may concern, customers funds were never received as they were returned to their payroll system. Customer has been informed of this as of 2/25/2025.

  Best regards,

  BMG Money

  Customer Answer

  Date: 02/26/2025

   
  Complaint: 22971611
  
  I am rejecting this response because: funds were not received because their underwriter verified my allotment was correct and it wasnt funds from lost allotment still havent been sent back to me.  Their underwriting verified my allotment was right to fund the loan and it wasnt 
  
  Sincerely,
  
  ******* *******

  

  Business Response

  Date: 03/06/2025

  To whom it may concern, we had a follow-up call with the customer as of 2/27/2025 and we now consider the matter to be resolved.

  Best regards,

  BMG Money