96 Customer Reviews
- Date
- Highest Rating
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Review from Pam F
5 stars08/09/2024
Just want to share an unpleasant experience we encountered on our return trip home from a recent ***********************************, but one that had a happy ending due to *************************, the Reservation Specialist with the cruise line. Unfortunately our initial flight was significantly delayed due to a major storm, causing us to miss our connecting flight back to ***** in *******. From that point, our journey got rather complicated and when we finally arrived at *****, our luggage was no where to be found. One of the first people I contacted was ***** who from that point on took over the search for our luggage. ***** worked tirelessly making contacts all over the world - literally - and updated us at least once a day on the progress that was being made. This went on for 8 days until we got a message from ****** Airlines informing us that our luggage was being delivered that day. Needless to say we were very happy and relieved to finally once again have our luggage, dirty laundry and all!I honestly dont believe that would have been the case if not for ****** persistence and determination to see this situation end successfully. ***** is a perfect example of all the Viking staff we met on our cruise. They were absolutely fantastic and I can personally say they will make your experience truly one you will never forget!Review from Chris D
5 stars08/09/2024
To All Executives ***** made the absolute right decision with the hiring of ******************************* as a Concierge Specialist. I never send reviews, however Dios actions above and beyond the call of duty warrant praise for a job well done. Because of his actions, I will be contacting you all again for another trip. Long story short, I travel quite often and decided to take my parents on a luxury cruise for my mothers birthday, which got cancelled by the actual cruise line at the last minute. Options are limited due to scheduling and Im little perturbed, however new trip with a different provider is booked with less than 1 month before departure. Now, a few days before departure, my dad get sick and both get Covid. *** listens to this crazy story with true kindness and respect and then springs into action to save the day with endless phone calls, emails and negotiations with ********** and myself and always keeping a cool controlled demeanor. Once again, if *** didnt perform as well as he did for me and my family, we would have a completely different outcome here and story. Now I will call again for myself and will discuss possible options with my board of directors to entertain various incentive trips that we offer to our brokers which is approximately 80 to 100 people per trip. We typically have our annual trips along the west coast, ******, ****** and have looked into Caribbean trip too. Thanks Dio.Review from Catherine R
5 stars06/26/2024
We leave on our 9 day cruise tomorrow and *********************** and his team has been perfect. They never missed a call or email and we had a response within a few hours or less. I have used many cruise professionals over the years and Luxury Cruise is Top Notch.Luxury Cruise Connections, LLC Response
07/01/2024
We are thrilled to hear that your experience with *********************** and his team has been perfect. Providing timely and efficient service is our top priority, and we are delighted that we could meet your expectations.
We wish you an unforgettable 9-day cruise and look forward to assisting you with your future travel plans. Enjoy your journey, and thank you for choosing Luxury Cruise Connections!Review from Yuki H
5 stars06/12/2024
***** has been most helpful in dealing with our group of 10. Hes been very responsive and helpful in all matters, from finding a cruise to its final payments. Thank you!Luxury Cruise Connections, LLC Response
06/14/2024
Thank you so much for your wonderful feedback! We are thrilled to hear that ***** was able to assist you and your group so effectively. Providing responsive and helpful service is our top priority, and it's fantastic to know that ***** met your expectations throughout the entire process.
We look forward to serving you again on your next cruise adventure!Review from Cheryl N
5 stars06/06/2024
***** has been wonderful in helping us plan our river boat cruise in September. He is always there to answer a call or email and his knowledge with planning our trip has been great. Details have been provided consistently on time and best of allShawn is a really nice gentleman! He truly wants to make your experience the best it can be.Luxury Cruise Connections, LLC Response
06/11/2024
Thank you for your wonderful review! Were thrilled to hear about your positive experience with *****. His dedication and knowledge truly make a difference, and were glad he has been able to assist you so effectively.
We hope you have an incredible river boat cruise in September and look forward to helping you with any future travel plans.Review from Maureen K
5 stars06/06/2024
We had a fantastic cruise and really appreciate both *********************** and ******************************* being so quick to address our questions and requests.Luxury Cruise Connections, LLC Response
06/11/2024
Thank you for your wonderful review! Were delighted to hear you had a fantastic cruise. *********************** and ******************************* are dedicated to providing excellent service, and were glad they could promptly address your questions and requests.Review from Edward S
1 star06/02/2024
We had previously booked 10 or 15 cruises with one of their travel specialists when he was at a cruise line. We book 2 staterooms on an Alaskan cruise with him expecting the same or better level of service. Needless to say, we were terribly disappointed. After taking our money, we never heard from him again and were finally assigned to another cruise specialist who also provided no help. The only bright spot in this entire ordeal was Diana Castano, Reservations Specialist who tried in every way to help us get through this ordeal. Our advice, stick with booking through the cruise lines. This is what we plan to do for all future cruises.Luxury Cruise Connections, LLC Response
06/11/2024
I am very sorry to hear about your disappointing experience with us. We assure you that we are committed to making things right.
We have already set you up with a new advisor who will be dedicated to assisting you with all your travel plans and questions. We deeply appreciate ***************************** efforts and are grateful for her support.
We sincerely hope you will give us another chance to provide the exceptional service you deserve.Review from Linda T
5 stars05/30/2024
***** and ******** at Luxury Cruise Connections are always responsive to my requests and provide great service.Luxury Cruise Connections, LLC Response
05/31/2024
Thank you for your kind words! We're delighted to hear that ***** and ******** have been responsive to your requests and provided you with great service. We look forward to continuing to assist you with your travel needs.Review from Marleine W
5 stars05/30/2024
Ruben has been extremely helpful.He is Knowledgeable and helpful with all my requests. I have encouraged 2 other couples to use him and we all agree he is the best; We all live in British Columbia and have found him wonderful He should be considered a valuable employee Definitely a keeperLuxury Cruise Connections, LLC Response
05/31/2024
Thank you for your feedback! We're delighted to hear that ***** has been extremely knowledgeable and helpful with all your requests. Your recommendation means a lot, and we're thrilled that the other couples you encouraged to use his services agree that he is the best. *****'s dedication truly makes him a valuable member of our team. We appreciate your kind words and look forward to assisting you with your future travel plans.Review from David & Leslie H
5 stars05/29/2024
My wife and I have enjoyed working with ***** very much. We appreciate his careful attention to getting us the best deals and credits. We would recommend him to others who are seeking help with any cruises.***** and ****************Luxury Cruise Connections, LLC Response
05/31/2024
Thank you, ***** and ******, for your kind words! We're thrilled to hear that you enjoyed working with ***** and appreciated his careful attention to securing the best deals and credits for you. Your recommendation means a lot to us, and we look forward to assisting you with your future cruises.
Customer Review Rating
Average of 96 Customer Reviews
Contact Information
2420 NE Miami Gardens Dr STE 300
Miami, FL 33180-3389
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