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Business ProfileforRoyal Caribbean Group
Additional business information
As of April 3, 2024
Attorney General Announces Settlement with Royal Caribbean Cruises Ltd. over Cancelled Jazz Cruises
Cruise Company to Return Nearly $1.3 Million to Maryland Consumers
The Maryland Attorney General announced today that his Consumer Protection Division has entered into asettlement resolving an investigation into Royal
Caribbean Cruise Ltd., d/b/a Royal Caribbean International, regarding 2021 and 2022 Capital Jazz “SuperCruise” sailings. Tickets for the cruises were sold by a Maryland-based company, Capital Jazz,Inc., but the cruises were cancelled during the COVID-19 pandemic. Capital Jazz is not a party to this settlement, but Royal Caribbean has agreed to pay amounts owed to consumers who have not received refunds from Capital Jazz.
Under this settlement, Royal Caribbean has agreed to pay nearly $1.3 million in refunds to consumers who were scheduled to embark on the Capital Jazz SuperCruises, as well as a $100,000 payment to the Attorney General’s Office.
As part of the settlement, Royal Caribbean has also agreed to update its Resale Cruise Ticket Contracts and website to inform consumers of their ability to obtain refunds, including under recent changes to the Federal Maritime Commission’s regulations.
Consumers who have not received a refund related to the Capital Jazz SuperCruises do not need to take any action. Consumers who have not yet received a refund will receive a check in the mail within the next three months. Consumers with questions about the Attorney General’s settlement with Royal Caribbean
can call 410-528-8662.
https://www.marylandattorneygeneral.gov/press/2024/040324.pdf
At-a-glance
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Business Details
This is a multi-location business.
- Headquarters
- 1050 Caribbean Way, Miami, FL 33132-2028
- BBB File Opened:
- 6/10/1999
- Years in Business:
- 35
- Business Started:
- 5/12/1989
- Business Incorporated:
- 5/7/1991
- Type of Entity:
- Corporation
- Alternate Business Name
- Azamara
- Royal Caribbean Cruises Ltd., A Liberian Corporation
- Royal Caribbean International
- Business Management
- Ms. Viviana Gonzales-Lopez, Guest Experience Management
- Ms. Ily Rendon, Guest Experience Management
- Mr. Jason T Liberty, CEO
- Contact Information
Customer Contact
- Ms. Viviana Gonzales-Lopez, Guest Experience Management
- Ms. Ily Rendon, Guest Experience Management
- Additional Contact Information
Fax Numbers
- (316) 554-5850Other Fax
Phone Numbers
- (305) 539-6000Other Phone
- (800) 205-9812Other Phone
Website Addresses
- (316) 554-5850
Customer Complaints
1,645 Customer Complaints
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File a ComplaintMost Recent Customer Complaint
08/30/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Resolved
Customer Reviews
257 Customer Reviews
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Most Recent Customer Review
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08/30/2024
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