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          Complaints

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          Complaint Details

          Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.

          Showing all complaints

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          Complaint Status
          Complaint Type

          • Initial Complaint

            01/28/2025

            Complaint Type:
            Product Issues
            Status:
            Unresolved
            I went to give my corporate information to ****** and this website boir.org was posing as **********'s website. This is a new requirement for corporations to update their basic information with the fed for the first time in 2024 with the deadline being 1/13/25. I searched ****** for fincen and boir.org was the top sponsored website and the led me to believe i needed to pay a late fee. Since I was 2 days past the fed deadline and in my haste paid the fee which was $349.00 on 1/15/25 and entered my drivers licence copy and my EIN. I emailed **************** to ask for a refund when I realized it was a fraudulent website and have had no reply. I alerted my ***** credit card and am disputing the charges and did a credit freeze in case id theft. I would like my money refunded and this business to be shut down.

            Business response

            02/12/2025

            This customer has already been responded to and refunded for the inconvenience they faced while trying to process their order.

            Customer response

            02/13/2025

             
            Complaint: 22870373

            I am rejecting this response because:
            The companys response is completely false. I have not been refunded or responded to by the company and am waited the dispute to be resolved by ***** business credit card services. 
            Sincerely,

            ****** *****

          • Initial Complaint

            01/09/2025

            Complaint Type:
            Product Issues
            Status:
            Resolved
            In our attempt to file a BOIR, the first website on ****** was ********. This website appeared to be official and then charged a $349.00 filing fee. The website did not state this was not a federal fee but a fee to this company. Then the company did nothing, they didn't even file the ***** Then I searched and discovered hundreds of other people had been scammed the same way all in the last week. I filed a dispute with my business bank to dispute the charge, as I believe this is a scam company and I also emailed the company and requested then to cancel the order; however, again, I do not believe this is a legitimate company, and I do not believe they have any intention of providing the service requested. I have received no email communication from the website, the company is a scam and others need to be made aware so they don't fall for the same scam!

            Business response

            02/12/2025

            This customer has already been responded to and refunded for the inconvenience they faced while trying to process their order.

            Customer response

            02/21/2025

             
            Better Business Bureau:

            I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

            Sincerely,

            ***** ******

          • Initial Complaint

            01/07/2025

            Complaint Type:
            Billing Issues
            Status:
            Answered
            This business has a *** website that charges you a dollar then a month later charges you 30$ for a subscription they don't tell you about it is a scam.

            Business response

            02/12/2025

            This customer has already been responded to and refunded for the inconvenience they faced while trying to process their order.

          • Initial Complaint

            01/02/2025

            Complaint Type:
            Service or Repair Issues
            Status:
            Resolved
            It employs deception and impersonation to mimic the official government website for BOIR filing, ******************************. It claims to streamline the process of electronically submitting Beneficial Ownership Information Reports (BOIR) in compliance with the Corporate Transparency Act (CTA). However, its process is virtually identical to that of the official government site. Alarmingly, it also has my Social Security Number, drivers license, and LLC tax ID. I fear it may sell my personal and business information for profit..

            Business response

            02/12/2025

            This customer has already been responded to and refunded for the inconvenience they faced while trying to process their order.

            Customer response

            02/13/2025

             
            Better Business Bureau:

            I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

            Sincerely,

            ****** *****

          • Initial Complaint

            01/02/2025

            Complaint Type:
            Sales and Advertising Issues
            Status:
            Resolved
            On 12/27/2024, filed our *** with BOIR.org believing the site to be the correct place to file the *** report. Upon paying what I thought was the filing fee for the ***, I noticed the typo in one of the buttons and proceeded to review the website and discovered that the website was not the website it was mimicking and was in fact fraudulent.Upon filing the *** myself directly, I can confirm that no service was provided as the process is exactly the same between the BOIR.org process and the ********** process.I have submitted a chargeback with my bank. I am reporting to the BBB to protect other individuals from this website.

            Business response

            02/12/2025

            This customer has already been responded to and refunded for the inconvenience they faced while trying to process their order.

            Customer response

            02/13/2025

             
            Better Business Bureau:

            I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.  Would advise BBB to do further investigations into this company and any related entities, but I am satisfied that our issue was handled.

            Sincerely,

            ******** *******

          • Initial Complaint

            12/31/2024

            Complaint Type:
            Service or Repair Issues
            Status:
            Resolved
            I thought I was on an official government site to submit my BOIR. When I realized I wasn't I immediately requested a refund. They refused the refund. So I thought, well my fault; I shouldn't have been rushed. But they didn't submit my BOIR. They just took my money and ran. I have to submit it again today in order to meet the deadline.

            Business response

            02/12/2025

            This customer has already been responded to and refunded for the inconvenience they faced while trying to process their order.

            Customer response

            02/13/2025

             
            Better Business Bureau:

            I have reviewed the response made by the business in reference to complaint ID ******** will be satisfied so long as they process the refund. I haven't received a refund yet, but hope they are being honest and will finally send one.

            Sincerely,

            ***** *********

          • Initial Complaint

            12/31/2024

            Complaint Type:
            Sales and Advertising Issues
            Status:
            Answered
            Fraudulent Business! Website is a scam! Charges $249!! Collects Important Sensitive Information from companies!!! STOP THIS WEBSITE

            Business response

            02/12/2025

            This customer has already been responded to and refunded for the inconvenience they faced while trying to process their order.

          • Initial Complaint

            12/30/2024

            Complaint Type:
            Product Issues
            Status:
            Resolved
            On December 2, 2024, I attempted to use the website of this business for a service. During the process, the website charged my payment of $349 upfront. However, when I proceeded to the form necessary to complete the service, I encountered repeated technical errors.I contacted the business multiple times via the email provided on their site ****************** seeking assistance or a refund. Their responses indicated they could not locate my business account and included a refund link, which did not work.Additionally, I called the phone number listed on their website ***************), but the automated system directed me back to the same email address and disconnected the call, leaving me without further *************, I submitted a formal request for a refund directly to both the business (BOIR) and my credit card company.Furthermore, I noticed there are several similar complaints already filed on the BBB website, describing nearly identical experiences with failed services, lack of customer support, and difficulties obtaining refunds.Resolution Sought:I am requesting a full refund of the $349 I was charged. Additionally, I urge the business to address these technical and customer support issues to prevent further inconvenience to customers.

            Business response

            02/12/2025

            This customer has already been responded to and refunded for the inconvenience they faced while trying to process their order.

            Customer response

            02/25/2025

             
            Better Business Bureau:

            I have reviewed the response made by the business in reference to complaint ID ********.

            Sincerely,

            **********************

          • Initial Complaint

            12/27/2024

            Complaint Type:
            Sales and Advertising Issues
            Status:
            Answered
            This site is mirroring the ********** website and charging to file a free report. This was the first search results on ****** which is ridiculous. They have obviously paid to be a top search results to scam people out of money. More importantly, they now have my business information and personal ID **********************.

            Business response

            02/12/2025

            This customer has already been responded to and refunded for the inconvenience they faced while trying to process their order.

          • Initial Complaint

            12/27/2024

            Complaint Type:
            Sales and Advertising Issues
            Status:
            Resolved
            The document are free to file before the deadline of January 2025. After January 2025 there is a penalty. The company appeared to me as a *** website or a affiliated with the ***.

            Business response

            02/12/2025

            This customer has already been responded to and refunded for the inconvenience they faced while trying to process their order.

            Customer response

            02/25/2025

             
            Better Business Bureau:

            I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

            Sincerely,

            ******* ******

          Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩

          BBB Rating & Accreditation

          Revoked BBB accredited businessNR

          Years in Business: 3

          Customer Reviews are not used in the calculation of BBB Rating

          Reasons for BBB Rating

          Contact Information

          851 NE 1st Ave Ph 4612

          Miami, FL 33132-1861

          Get Directions
          (877) 642-4336

          Customer Complaints Summary

          60 total complaints in the last 3 years.

          60 complaints closed in the last 12 months.

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