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Resources for Businesses

My Home Location

Cheney, KS, USA

My BBB

BBB of Midwest Plains
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Business Profile

Event Ticket Sales

Rolling Loud

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Event Ticket Sales.

Complaints

Customer Complaints Summary

  • 22 total complaints in the last 3 years.
  • 5 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:03/13/2025

    Type:Order Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased a 3-day VIP pass through Front Gate Tickets to the Rolling Loud concert at the ************ from March 14th-16th. The March 14th date was cancelled by the vendor, Rolling Loud. I contacted Front Gate Tickets and Rolling Loud to request a partial refund for the 14th date and was refused. ********** tickets alleged an email was supposed to be sent to me prior notifying customers of the option to request a refund or upgrade the tickets to a higher tier which included food tickets, a T-shirt, keychain, and bag of popcorn. I notified that I never received the email and requested proof the email was sent to me. Also, I notified that I did not agree to the upgraded ticket tier option and requested a partial refund. Rolling Loud still has not proved proof of sending me an email which would have satisfied my request and led to the resolution of my dispute. Instead my tickets were upgraded without my permission. I sent multiple emails with no resolution as the event quickly approaches. I feel taken advantage of by the bait-and-switch practice. Both front gate tickets and Rolling Loud refuse to take any accountability and has put an unjust burden on me. I am left with the option to attend or lose my money. I will never frequent another Rolling Loud event due to their unethical and disorganized business practices.

  • Initial Complaint

    Date:03/06/2025

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I am attending rolling loud on mar ***** of this year I previously did a layway for VIP in which was supposed to be 3 day concert however they informed us it was being changed to 2 day concert and as a token of doing the preorder we would be upgraded from VIP to VIP muchies but now it seems they r trying to make us pay the price for them instead of issue a refund for difference

  • Initial Complaint

    Date:02/27/2025

    Type:Order Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased 2 VIP tickets with munchie/t shirt packet. When I purchased, the event was marketed as a 3 day event. I've recently learned the event has been downgraded to a 2 day event. I have requested a refund for the difference in price, but have been told I'm outside of the refund request window. I wasn't even aware there was a change until after the "refund window" was closed. Instead, they are offering an extra munchie package, the value of which is nowhere the amount of a refund for the price difference, which is around $600. I have asked for a supervisor, and no one is contacting me back. This is an extremely dishonest practice.

  • Initial Complaint

    Date:07/30/2024

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On March 20th I paid $122.65 USD to Rolling Loud for a hoodie, my order code is RL134320. I still havent received my order after months of waiting and contacting the company, they have now stopped responding to emails and complaints that I have sent them

  • Initial Complaint

    Date:05/20/2024

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    We made a purchase for *** to get Switch offered front row viewing amongst other amenities upon purchasing said ticket. We purchased two *** tickets. We waited one hour to get in the line then by the time we got in, there was general admission people jumping over beams, jumping on top of the stage running and bombarding the *** section ruined the experience the workers did not do anything about this they allow these people that paid hundreds of dollars less for a ticket to be in the *** when they shouldve been in the general admissions side Being disabled, I purchased *** tickets to be able to see the show and was unable to because of the violent antics allowed by the other people . There was ****** fights. There was no one stopping it. These fights went on for a long time. They posted on the Internet. They allowed this turmoil. It was all over Internet and news. Please fix this I want a refund or a credit for next year event.

  • Initial Complaint

    Date:04/05/2024

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    This business marketed that ***** and ty ***** sign was going to perform and NOT do a listening party. They did not perform and did a listening party.

  • Initial Complaint

    Date:03/27/2024

    Type:Order Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Event used spanish artist names as advertisement to sell more tickets but days before the show they were all cancelled. Waste of thousands of dollars between me and my roommate. Expecting a full refund

    Business Response

    Date: 04/19/2024

    See attached response.

  • Initial Complaint

    Date:03/22/2024

    Type:Delivery Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    November 29, 2023 I placed an order for 3 day tickets ($1098+shipping of $17.85), two tshirts ($60) and 2 merch bags ($40) and never received any tshirts. I contacted them March 6, 8, 14, 20, 22 of 2024 for my not receiving my tshirts and theyve told me I will be receiving my tshirts soon then another email stating they will be giving my shirts at will call. Never got it. I also purchased tickets for the Spanish artist that they announced and the week of the festival they cancelled 2artist last minute and then another artist cancelled as well the day before. I only attended one night out of the 4 days of the festival due to the horrible **************** in person I have received No assistance with my complaint just run around in emails and now no response whats so ever my total was almost $1300 (not including my flight from *******, ***** to **********, the hotel and other expenses and only attended one night and all Im asking for is for a refund on my T-shirts and I have gotten no response at all

    Customer Answer

    Date: 05/19/2024

    Finally received an email stating my tshirts were being shipped they were shipped after purchasing it back in October 2023, attending the event in March for 1 day rather than the 4 days I purchased tickets because most of the Spanish artist I wanted to see were cancelled and didnt perform. 

    Customer Answer

    Date: 05/20/2024

    I received my items on Monday May 13, 2024

    Customer Answer

    Date: 05/20/2024

    I received my items on Monday May 13, 2024

  • Initial Complaint

    Date:03/20/2024

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I am writing to file a formal complaint against Rolling Loud regarding their failure to disclose lineup changes, specifically the cancellation of artists ********, *************************, and *************. These undisclosed cancellations resulted in a significant loss of value for attendees like myself who purchased tickets with the expectation of seeing these artists perform. I purchased a ticket to Rolling Loud excitedly anticipating performances from Junior H, *************************, and ************* among others, as advertised by Rolling Loud. However, weeks prior to the event, both ****** H and ************************* canceled their appearances. Shockingly, Rolling Loud failed to communicate these cancellations to ticket holders, leaving us unaware of the changes to the lineup. Additionally, *************, who was scheduled to perform, canceled their appearance on the day of the event. This last-minute cancellation was not only disappointing but also incredibly disheartening for attendees who had eagerly anticipated their performance. Moreover, the lack of adequate security measures at the event posed serious safety risks to attendees. Reports of individuals bypassing security by jumping fences and tearing down gates indicate a failure on Rolling Loud's part to ensure a safe and secure environment for paying attendees. As a result, I felt uneasy and unsafe throughout the duration of the event. Additionally, the misrepresentation of *********************** appearance as a performance rather than a listening party was highly misleading. Furthermore, I am deeply concerned about the inadequate security measures that resulted in breaches, including individuals jumping fences to gain entry for free and tearing down gates. Rolling Loud's failures cost me $924.91 in ticket, travel, hotel, and food expenses. I also spent $200 on-site for merchandise and concessions, expecting the advertised lineup and a safe event- which did not happen.

    Business Response

    Date: 04/12/2024

    Please see the attached response.

  • Initial Complaint

    Date:09/11/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I bought merchandise (2 tshirts) from the official Rolling Loud website, and they charged me $84.51 and i never got any update after the order confirmation email. They said it takes a while but it has been almost 2 months. I also paid for order warranty but they claimed that the warranty only lasts for 45 days.

Rolling Loud is NOT a BBB Accredited Business.

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