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          Business Profile

          Fence Sales

          Direct A.F.G.

          This business is NOT BBB Accredited.

          Find BBB Accredited Businesses in Fence Sales.

          Complaints

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          File a Complaint

          Complaint Details

          Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.

          Showing all complaints

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          Complaint Status
          Complaint Type

          • Initial Complaint

            07/07/2022

            Complaint Type:
            Delivery Issues
            Status:
            Unanswered
            Ordered Specrail fencing online through online distributor Direct AFG. 1/19/2022. Paid by credit card. Received email update on order status in March, 2022. Mail box full and all further order inquiries were unanswered. Contacted parent company, Specrail, on 7/7/2022. They cut ties with Direct AFG and are unable to contact them. Per Specrail, some people are suing Direct AFG. Revised order from 2/1/2022 attached.

          • Initial Complaint

            06/15/2022

            Complaint Type:
            Delivery Issues
            Status:
            Unanswered
            We ordered fencing back in Nov of 22, we have emails where we communicated with the fence company and were given differnet delivery times due to issues with supplies, we have mailed, called emailed everything over the last few weeks and have gotten no response, we are over **** in on fence we have never received

          • Initial Complaint

            04/25/2022

            Complaint Type:
            Service or Repair Issues
            Status:
            Unanswered
            I placed an order for aluminum fence with DirectAFG in August 2021. The invoice clearly stipulated that the delivery it is part of the invoice and is included, I talked to one of their employee and discussed about having a truck with a forklift to unload the fence at my place. I payed the order in full in August 2021, then I was informed that there are going to be delays with the order due to Covid. I understood, I was patiently waiting for them to be ready with my order. In Feb 2022 I got a text message that the order is ready, but they have no truck with a forklift and I was asked if my installer can unload the truck. I live in Michigan and told them there is still snow on ground, my installer will not have anything at my place at that time. We decided to wait until spring when I could have a forklift on premises to unload the truck. I contacted the company to send the fence to me in early April 2022 and since then complete silence from them. No answer to texts, emails and phone calls.

          Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩

          BBB Rating & Accreditation

          D-

          This business is not BBB Accredited

          Search for Accredited
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          Years in Business: 11

          Customer Reviews are not used in the calculation of BBB Rating

          Reasons for BBB Rating

          Contact Information

          1840 Coral Way

          Miami, FL 33145-2748

          Visit Website
          (888) 622-3040

          Customer Complaints Summary

          3 total complaints in the last 3 years.

          0 complaints closed in the last 12 months.

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