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Review fromBrad D
Date: 04/12/2023
1 starBrad D
Date: 04/12/2023
This company was hired by my ** to do a tarp over and mold mitigation after Hurricane ***. They have been to the house at least 7 times to fix the tarps. The tarp installation from the start was something a 15 year old might try. Now, I am facing another claim with my insurance company because of the incompetence of this companies workers. Meanwhile, all of the homes that had the ****************** tarp over their homes have tarps that look as good as they did on day one. Stay away from this company.
JD Restoration Inc
Date: 04/13/2023
Dear ****,
We apologize for the inconvenience and frustration caused by the tarp installation and mold mitigation services provided by our company. We take all feedback seriously and would like to address your concerns.
We are sorry to hear that the tarp installation did not meet your expectations. We understand that this has caused you additional stress. We would like to assure you that we are investigating the issue and taking appropriate measures to prevent such incidents from happening in the future.
We would appreciate the opportunity to make things right, fully understand your case, and work towards finding a solution. However, we would like to clarify that our tarp installation process differs from that of the ******************* as we do not use wood strips and nails. This is because during the appraisal inspection, your insurance company requires the tarp to be removed, and nailing the roof can potentially cause additional damage to the structure. Based on our experience, this can lead to issues when it comes to paying out the claim, as is not damage caused by the wind. Please contact us directly so we can discuss how we can address your concerns and come to a resolution.
Thank you for bringing this matter to our attention.
Sincerely,
JD RestorationsReview fromDonna R
Date: 01/15/2023
1 starDonna R
Date: 01/15/2023
Terrible! No one could communicate or follow up ! Really dissatisfied and disappointed!JD Restoration Inc
Date: 05/03/2024
We're truly sorry to hear about your experience with JD Restorations. Your feedback is incredibly valuable to us, and we deeply regret any miscommunication or lack of follow-up you encountered. We strive to provide exceptional service and are disappointed to have fallen short in your case. We would appreciate the opportunity to make things right. Please reach out to us directly at ************ so we can address your concerns and work towards a resolution. Thank you for bringing this to our attention.Review fromVikki S
Date: 11/10/2022
1 starVikki S
Date: 11/10/2022
Hurricane IAN: **** day one the customer service was depressing. Our roof tarping is egregious. The method of holding the tarp with sandbags is super sloppy and does not work. Tropical Storm from Hurricane ****** has rain coming into our home. Our home is leaking all over again. This is unacceptable. JD restoration has fixed the tarp twice already. Are you saying 3xs a charm. Im sick!JD Restoration Inc
Date: 05/03/2024
We're genuinely sorry to hear about your frustrating experience with JD Restorations. Our primary goal is always to provide timely and effective solutions, especially during challenging times like those brought by hurricanes.
Regarding the tarping method with sandbags, this approach is implemented to prevent further damages and perforations to the ceiling, aligning with insurance policies to ensure compliance and protect your legal claim process. However, we understand that in some cases, such measures may not fully meet expectations, and for that, we apologize.
It's crucial to emphasize that the tarp is a temporary emergency solution, not designed to withstand high winds indefinitely. While we've undertaken efforts to repair the tarp twice already, it's essential to recognize that its effectiveness can diminish over time, especially given the severity of the weather conditions.
Regarding your insurance claim, we want to clarify that JD Restorations does not manage or influence the timelines of your processes or its legal aspects. Our role is solely to assist you with immediate protection against further damage while awaiting permanent repairs.
We deeply regret any inconvenience this situation has caused and are committed to supporting you in finding a satisfactory resolution.
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