Complaints
Customer Complaints Summary
- 11 total complaints in the last 3 years.
- 7 complaints closed in the last 12 months.
If you've experienced an issue
Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:04/09/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I have been Getting Solicitation from STT Logistics Group/******* ******** For Approx. 1 Year After Selling Equipment for our Company. I have told them ************** that we do Not Require a *************** and to Remove me From Their Contact List.Month after Month i Receive Solicitation From them. & Every time i Request to be Removed From Further Contact.
Business Response
Date: 04/10/2025
Thank you for bringing this matter to our attention. We sincerely apologize for the inconvenience caused by the repeated solicitations from STT Logistics Group/******* ********. Please know that we take your concerns seriously.
We will take immediate action to ensure that your contact information is promptly removed from our database and that you no longer receive any unsolicited communications from us.
We regret any frustration this has caused and appreciate your patience as we address this issue. If you experience any further communication from our company, please do not hesitate to contact me directly at ************************* so we can resolve the matter without delay.
Thank you for your understanding, and we apologize once again for the inconvenience caused.
Customer Answer
Date: 04/10/2025
Started requesting E-Mail Solicitations stop on 3-25-24, STT Logistics Continued Sending E-Mails & All Request where ignored. We Will see if they Stop as they actually have stated. Until i receive no Further Correspondence i wont believe them. they have Numerous Reviews with the same M O.Customer Answer
Date: 04/22/2025
Complaint: 23180876
I am rejecting this response because: Now i am being Sent E-Mails From Another Broker Affiliated with STT- ******** *******, this Company Really Does not Get the "Do Not Contact" Request and this is Considered Harassment.
Sincerely,
****** *****Business Response
Date: 04/23/2025
I am writing to address your rejection note, as it seems there has been a misunderstanding regarding the situation. Our organization strictly honors "Do Not Contact" requests, and we take compliance with such preferences very seriously.
To ensure that this matter is fully resolved, I kindly ask you to provide any relevant details or evidence of the mentioned communications. This will help us investigate thoroughly and address any concerns effectively. For your convenience, please send this information to ********************************* Once received, I will personally ensure the situation is reviewed promptly and resolved appropriately.
Thank you for bringing this to our attention, and I appreciate your patience and cooperation in addressing this matter.
Customer Answer
Date: 04/23/2025
Complaint: 23180876
I am rejecting this response because:i have Requested to be removed from Their Contact list for Over a Year & Continue getting E-Mails. i have sent their ************************** All E-Mails since March of 2024 Requesting to be Removed & Will not believe anything from them until i see that they never Contact Me Again!
Sincerely,
****** *****Initial Complaint
Date:12/03/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Used this company one time and have been regularly harassed and hounded daily via email, calls, and text messages! I have replied STOP to text messages multiple times, even blocked numbers. I have replied to the emails asking for them to stop emailing me. I called yesterday 12/2/24 after receiving 2 more emails and another text and I threatened legal action if it continues. It is pure harassment now. I called again on 12/3/24 because it hasn't stopped!! ****** ****** and ***** ****** are the biggest offenders.I am saving every email and text for a future lawsuit against this company. I have called twice asking it to stop, but it doesn't stop.Hopefully someday I never hear from this company again! I regret ever using them!Business Response
Date: 12/04/2024
We sincerely apologize for your experience and any inconvenience caused. We have reviewed your concerns and have now completely removed your contact information from our system to ensure you will no longer receive any communications from us. Please be aware that your information might still be accessible online through external sources outside our control, so we recommend taking additional precautions to safeguard your privacy.Customer Answer
Date: 12/04/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
***** ****Business Response
Date: 01/31/2025
Tried to send an email to this customer to ask for the names of the people that has been sending him "spam" and message was not delivered.Customer Answer
Date: 01/31/2025
Complaint: 22631902
I am rejecting this response because:In accordance with theTelephone Consumer Protection Act (TCPA), I am entitled to sue for up to $1,500 per unwanted contact from STT Logistics.
- My phone number is on the Do Not Call registry.
- I have requested multiple times STT Logistics cease contacting me, they haven't.
I have previously filed a Better Business Bureau complaint against STT Logistics.
- I have documentation of previous requests to cease contact, they haven't.
- I have documentation of past calls and texts, and replies to STOP.
STT Logistics is in violation of the Telephone Consumer Protection Act,, and is thus in violation of the law.I emailed STT Logistics this morning with my contact information. I am done playing!
Sincerely,
***** ****Business Response
Date: 01/31/2025
we need the NAME OF THE BROKER not your phone number, we already got that. We also stated last month that YOUR INFORMATION IS ONLINE AND WE ARE NOT RESPONSIBLE FOR THAT.Customer Answer
Date: 01/31/2025
Complaint: 22631902
I am rejecting this response because:I Provided names of brokers previously as requested, and have even blocked multiple telephone numbers.
I was told my information would be removed from your system. Well it obviously hasn't been. I received another call this morning!
It is up to STT Logistics to cease from contacting me. I did everything that I was asked to do, it has been ineffective. Blocking phone numbers doesn't work, replying STOP to texts doesn't work. Replying "Unsubscribe to emails and asking to STOP doesn't work. Calling STT Logistics requesting to cease doesn't work. And it appears filing complaints with Better Business Bureau doesn't work.
I am hopeful my complaint with the *** will help. As of now, I will be building a case, and recording every contact I receive. Be prepared to pay up! In violation of the Telephone Consumer Protection Act!
Sincerely,
***** ****Business Response
Date: 02/03/2025
We asked several times for the name of the people that has been texting you to help solve this matter and we have not received any response from your side, we already got your phone number but once again, we need names. You are the one that is refusing to give us the information we have asked several times.Customer Answer
Date: 02/03/2025
Complaint: 22631902
I am rejecting this response because: I have provided names of the personnel in the past, and yet YOU did nothing! Do NOT make this out like it is MY fault that you're employees are spam calling me repeatedly!Last known caller was ********, calling from ************. There, happy now?? I provided a name AND number! Like I've done previously. Will you STOP spamming me now? I have serious doubts. Reading through other past BBB Complaints, STT Logistics has a pattern of repeatly spam calling many others. Hopefully the *** finally deals with you!
Sincerely,
***** ****Initial Complaint
Date:09/25/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
This company solicits me endlessly by phone call, text and email despite repeated request to stop. I have at least 5 sales people texting me dailyBusiness Response
Date: 09/25/2024
please send the names of the people that have been texting and calling you so we can discuss this matter with them as well. Send the information to *************************Customer Answer
Date: 09/25/2024
Complaint: 22337427
I am rejecting this response because: You have not stated you will stop contacting me by phone, text and email.Names of offenders:
******* ************* *******
****** ******
***** ****
****** ****
Sincerely,
***** *******Business Response
Date: 09/25/2024
It is clear that asking for the names means they will stop contacting you since we need to block you from the system.
Thanks.
Customer Answer
Date: 09/25/2024
Complaint: 22337427
I am rejecting this response because: No, it is NOT clear they will stop contacting me as I have asked to be removed from your list before to no avail! so I am asking you to STATE "We at STT Logistics Group will not contact ***** ******* by any means including Phone, text, email or posal sevice from this day forward."
Sincerely,
***** *******Initial Complaint
Date:09/19/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Did not provide details based on cancellation. Did not provide cancellation fee noticeable in contract. Not in contract at all. Did not disclose credit card fee. Did not disclose any policy.Business Response
Date: 09/20/2024
please provide more information to *************************Customer Answer
Date: 09/20/2024
Complaint: 22311557
I am rejecting this response because:
Sincerely,
***** *****Business Response
Date: 09/20/2024
If you want help, I need you to send everything to ************************* so we can look into this matter deeply with everyone involved.Initial Complaint
Date:09/07/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I have been getting emails, text and phone calls from this company for several years and I have asked countless times to be unsubscribed. Recently they have blocked my phone number for calling them because I was calling them every time I got another email or text and asking to speak with a manager. The manager always says they will make sure to not send my anymore emails or text, but I still get them.This is very frustrating! They absolutely refuse to unsubscribe me from email and text. This is costing me time and money.Business Response
Date: 09/18/2024
we have asked plenty times to send us your contact information to ************************* and the customer has not send it.Customer Answer
Date: 09/18/2024
Complaint: 22253646
I am rejecting this response because:I have emailed and called them over ten times with my contact information
Sincerely,
***** ***********Business Response
Date: 09/18/2024
We do not have record on our email that he has send his information to *************************Customer Answer
Date: 09/23/2024
Attached is a screenshot of one time when I asked to unsubscribe. I also sent several invoices each time they called, texted, or emailed. I called numerous times and was told they WILL remove me from their list.Customer Answer
Date: 09/23/2024
Complaint: 22253646
I am rejecting this response because: I have emailed and called asking to unsubscribe. Attached is one proof. I called on 7/17/2024 and was promised by a manager that I would be removed. I told manager that if I get anymore calls, texts, or emails from their company I would start billing them $100 each time. Nothing seems to get their attention, they keep sending me emails and texts and calling me when I am on a job for a customer where I am getting paid ******.
Sincerely,
***** ***********Business Response
Date: 09/23/2024
We already blocked him from the system but his response makes no sense since we stated that we need him to send the proof to the email ************************* and he did not did that. We need more names in order to call their attention to this actions.Customer Answer
Date: 09/23/2024
Complaint: 22253646
I am rejecting this response because: They never gave me that email address before. They always asked me over the phone for my email address and phone number to remove me from their system.
Sincerely,
***** ***********Customer Answer
Date: 09/24/2024
I just now received ANOTHER email from STT Logistics! This is absolutely uncalled for! PLEASE HELP!Business Response
Date: 09/24/2024
we did gave you the email TWICE. As you have asked 20 times, we also have asked 20 times to please send the names of the people that has been texting you and email to ************************* and you haven't done that. We have tried MANY times to help you but you are the one that does not want to send us the information we need in order to help solve this matter.Customer Answer
Date: 09/24/2024
Complaint: 22253646
I am rejecting this response because: Please! If you look at your reviews on ****** you will see you have lots of negative reviews for harassing people! My email is **************** , I have given it to you over the phone many times, but you never asked for it to be emailed until now!
Sincerely,
***** ***********Initial Complaint
Date:06/18/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I have never contacted these people, i get nonstop text messages from them.i keep asking them to stop bothering me, then a different one of them texts me.im really getting sick of them.i would never even consider using the company.they have aggressive tactics and im sick of it. i have never made a complaint about any company before. JUST STOP CONTACTING ME!!Business Response
Date: 06/18/2024
Hi ******, can you please provide me the names or phone numbers of the people that has been contacting you? Please send it to this email ************************* and also we already asked our IT department to block you from our system.Customer Answer
Date: 06/18/2024
Complaint: 21866252
I am rejecting this response because:I am getting calls and text messages from a lot of different people, I t seems to me that the problem is that you dont have some way to notify your people to stop bothering me. Just 2 hours ago i got another text from one of your people and i responded stop,i then got a call from your people 5 minutes later..Please get a message to your people to leave me alone....i have never and now i would never use your company
Sincerely,
*************************Initial Complaint
Date:01/23/2024
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
We hauled a load for STT, delivered the load in time. when time came for payment, they are not answering their phones or replying to any of our emails. This is unacceptable.Business Response
Date: 01/23/2024
Good day,
The payment was approved not too long ago. Check with your bank.
Customer Answer
Date: 01/23/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
********************Initial Complaint
Date:01/18/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
This business uses horrible sales tactics. They repeatedly send emails and text messages from multiple different sales people. Even after requesting them to stop the frequency actually has increased.Business Response
Date: 01/18/2024
Good day ****, thank you for reaching out to us.
I already asked ****** and ***** to stop sending you messages, also I requested **************** to block and delete your email address and phone number from our system.
Initial Complaint
Date:01/10/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I have never done business with this company yet I get a non-stop barrage of emails, texts, and phone calls from them trying to solicit my business. I have replied asking them to stop on multiple occasions and have gotten no response. I sometimes receive up to four messages per day and I want it to stop.Business Response
Date: 01/11/2024
Thank you for reaching out to us *****, can you please provide us with an email addres and phone number to this email ************************* so we can look into this matter and solve this issue quick.Customer Answer
Date: 01/11/2024
**************************
************
Initial Complaint
Date:11/20/2023
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I never opted in or inquired about any information from this company. I keep getting unwanted messages. The messages I receive state that I may reply STOP to opt out of text message solicitations. *** replied STOP numerous times but yet still receive text messages from this business.Business Response
Date: 11/21/2023
Thank you for reaching out to us *****. We already requested our IT team to block your phone number and email address so we can't contacct you anymore. If you need more help or need any assistance again, please reach out to us at *************************
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.