Customer ReviewsforGastro Health, LLC

This is beyond horrible!! Cant make an appointment for less than 3 months in the future, dont answer the phones, send you to voicemail to make appointments and dont answer the voicemails so you are as good as nothing. If you try to make an appointment online, and hit the send code to get a number to be able to make an online appointment, the code is never sent so you are pretty much as good as nothing. I got to the office after trying to find parking, go up to the second floor via the elevator and by the time I try to check in they told me I was 2 minutes over the ********************************************* and after waiting for three months for an appointment I was as good as nothing , left standing without being able to see a doctor. This is a horrendous idea getting all these doctors together. Unprofessional service!!!! Total disregard for the patients. I wish there was a 0 star to give. If you are gastro doctor, flee!!! If you are patient, try getting someone off this system!

We had the worst experience in this office. Unfortunately, I cant speak about **************** bedside manner because we had to leave before even seeing him after encountering a horrible attitude and treatment from ***** (who I was informed is his assistant). She does not allow patients to speak, nor does she take the time to listen. She completely disregarded the information I had brought in about my father's health. She screamed and continued to note that the doctor does not see anyone for second opinions, but never really explained if he would be willing to at least see his record as far as all the tests he had already done. I had called a few days before our appointment to confirm I could take his medical records so that Dr. ***** could revise them, and the person at the office said the doctor would see this paperwork at the time of the visit without a problem. ***** refused to listen and continued to speak loudly and rudely to me and my father. I also observed ***** mistreating another patient's wife and talking c*** about companions of patients to other staff, claiming that the back office would get too full.***** needs to be trained extensively so that she can offer better service to patients. She needs to realize that to understand, she needs to listen and not speak and yell at patients. Extremely unprofessional.To whomever reads this. This kind of attitude takes away from all the professionals in your staff. It brings the whole office down. Do better.

Very poor office etiquette at the Baptist location. Placed on hold for 1 hour for a follow up question, because of a mistake they made.the doctors are great office staff stinks, English is not very well.

I have been going back and forth with Gastro Health about a bill from October 2021; we are now in **** and still no one can help. The reps all tell you the same thing: someone will get back to you, or they are escalating the matter and still nothing. Even the supervisor has an I don't care attitude. The billing practice of this company needs to be looked into; it is unfair to patients to have to deal with unexpected bills. My bill amount changes from year to year for a service that already existed; how does this even make sense, and the threats to send to collection don't help, especially since they are unwilling to actually help patients out. I wish I never had that darn colonoscopy. I have seen many doctors and dealt with many billing departments and never had one that wasn't able to resolve the matter until I had this unfortunate experience with Gastro Health. I wish I could give them zero stars. Patients should be aware.

For 3 years we have attempted to get this office to fix the incorrect coding for a preventative colonoscopy which was coded as preventative and corrected by the doctor who did the procedure and the facility but this office where the anesthesiologist is from still hasnt corrected the mistake and still sends me bills after 3 years!!! Why cant they fix this??? Poor customer service reps who arent doing their jobs and following through. They keep blaming Cigna and they are the ones who need to fix this!!!

I asked if I would be notified of out of pocket costs & was told that I would be contacted. I was not contacted. On the day of the procedure I was surprised with a ~$900 bill due up front. The billing estimate alleged that the estimate was mailed. I did not receive this billing estimate in the mail until 2 weeks AFTER my procedure. A month later I received an email bill from Gastroenterology Associates that disclosed another $374 owed. I was shocked as I already paid the ~$900 fees outlined on the billing estimate. I called & was told that the bill is correct & that I would be receiving ANOTHER bill for $360. I called the facility admin & spoke with ********* who informed me that there are 2 agencies involved in billing. I expressed my concerns & noted the failure to disclose that there are 2 agencies involved. She responded by saying that its not a new thing for 2 agencies to be involved & that there is a line on the billing estimate that mentions the possibility of additional fees. She consistently blamed the delayed mail for my dissatisfaction. The issue is the intentionally deceptive billing process. The line is sandwiched between paragraphs & reads: Additional charges for Professional Fees, ********************** may also be incurred & billed to you by Gastro Health. It does not give any sort of estimate for how much these additional fees might amount to. Nowhere is a 2nd agency mentioned, so how is one to know that there are 2 agencies involved based on one vague line? Why did I not receive a billing estimate from this other agency prior to my procedure? Informed consent is receiving an estimate of costs pre-procedure so that one can determine affordability. Informed consent is NOT a vague line that says you MAY incur additional fees. I am finding out a month after my procedure that I have over $700 worth of additional fees? This is a significant amount of money that should have been disclosed in more detail than you might have additional fees."

Sadly, I cannot submit a review with zero stars, because I would if I could. Gastro Health set me up for a medical procedure and told my that according to my insurance, my co-pay would be $270, which it was. I had the procedure and all the bills except the co-pay were taken care of by my insurance company. But then Gastro Health sent me a bill for $1124.00. When I called, they had no idea what was sent to insurance, if anything, but they said they'd resubmit. The say they did. A month later, I get the same bill. When I called Gastro-Health, they said my claim was rejected because my insurance was not in force on the day of the procedure, the same day my insurance paid the other claims. Obviously, something is wrong, but they appear to want to fix it. Their customer service is terrible. My doctor himself is great, but as for Gastro Health, terrible.

I have received multiple bills and emails for a claim that was processed and paid by my insurance company back in February of 2023. Phone calls to this billing company for services rendered in **********, **** go unresolved. They are billing for for the full amount billed to my insurance company when they've been paid as participating providers. They are horrible and being the wife of a physician for whom I did insurance billing for 12 years I find this practice abhorrent and totally unethical and unacceptable. Many practices these days are now owned by equity companies who know nothing about medical billing.

I received the same erroneous bill from their billing department three times even though I wrote back each time and attached a copy of the $1,760 that I paid at the time of the procedure, which was in Washington state. I was told the $1760 was the total cash price for the procedure since I wasn't using insurance. The erroneous bill mentions amounts that are completely inaccurate including that I paid only $260. The total due doesn't seem to correlate with anything else on the bill. This bill is saying "final notice." If this goes to collection, Gastro Health will be hearing from my attorney. What does it take to get this straightened out if they disregard the information that I am sending them. It's like a brick wall.

I would like to express my sincere disappointment in how Gastro Health handled my health matters from diagnosis to medical treatment. I've been diagnosed and treated for H. Pillory infection with a very harsh antibiotic treatment that in turned caused atrophic gastritis. With all the stomach issues I've been having, my gastro did not see any value in having my stomach examined and didn't see the value in having an endoscopy taken in the timely manner, which could have prevented many other issues from progressing. I finally requested to have an endoscopy taken months later, and was charged a $356 fee ahead of my treatment. The day before my endoscopy appointment the Gastro Endoscopy center called me asking for another payment of $1,000!! I ended up cancelling my appointment due to this outrageous cost for a simple diagnostic procedure and went to a different medical practice. Still waiting for my refund of $356 that takes 6-8 weeks to process via check. If you care about your health, look for a better practice, doctors that truly care about you and follow-up on the medical treatment how it works or doesn't work, because the medical treatment that was prescribed by Gastro caused me massive health problems that I'm still dealing with and trying to fix.