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Complaint Details
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Initial Complaint
09/15/2021
- Complaint Type:
- Delivery Issues
- Status:
- Answered
I had a loss of use of my covered rental property 8/19/XXXX-XX/03/2021 due to a lightning storm/windstorm that resulted in the loss of my rental properties AC unit. Subsequently, a hurricane on 08/29 that caused the repair company to be unable to repair the damages. My minor child was diagnosed with COVID on 8/16/2021 and due to the severity of her illness, treatments requiring electricity and her respiratory status, I was forced to seek out shelter with proper cooling and electricity for myself and three children. I submitted the claim for power surge on 09/04 and was advised a insurance adjuster would contact me in 24 hours. After no communication after 3 business days, I called assurant renter insurance companies claim center. I was advised that the claim for power surge should have been for windstorm and the representative filed the claim for on 09/07. I called the adjuster and was advised that this isn't covered. I asked for a manager to contact me. No contact from management.
Business response
10/28/2021
Business Response /* (1000, 6, 2021/10/04) */ October 4, 2021 The business responded to this complaint but has asked that its response not be publishedInitial Complaint
09/14/2021
- Complaint Type:
- Delivery Issues
- Status:
- Answered
I file an renter's insurance claim for a loss on May 29, 2021 due to water damage. I have submitted expenses and have received partial payment for my claims. I had additional living expenses and loss. I can not get anyone to return my calls or process my claim. The last communication was on July 17, 2021. I found out on 08/31/21 that my adjuster will be out until December and my claim was not being worked. My claimed was moved and placed with an Adjuster named ******** I have left a message on 09/02 no response and 09/12 no response. I spoke to Customer Service I assume they claimed to be escalating it but I was forwarded again to same adjuster. I have additional receipts for lost food and replacement receipts for items that were lost in the incident. In addition in my EOB the clothing amount was zeroed out. I followed my claims adjusters instructions limited pics and but one amount for the items in closet. My claim# XXXXXXXXXXX I just want a response and my claimed workedBusiness response
11/08/2021
Business Response /* (1000, 5, 2021/09/24) */ September 24, 2021 The business responded to this complaint but has asked that its response not be published Consumer Response /* (3000, 7, 2021/10/06) */ (The consumer indicated he/she DID NOT accept the response from the business.) I did missed the calls and called right back and left a message. The message the Assurant left me was what did I need for them to do. If they listen to voicemail and the emails that I have sent, they would know. I am sending a response with detailed information and with spreadsheet of missing items and reciepts. Business Response /* (4000, 11, 2021/10/28) */ The business responded to this complaint but has asked that its response not be publishedInitial Complaint
09/14/2021
- Complaint Type:
- Customer Service Issues
- Status:
- Resolved
In mid August, I submitted a service call to Assurant for a washer repair. The serviceman came out within 3 days and identified 5 parts that needed to be replaced. He informed me that these parts would not be available until 9/9/21, at which time they would schedule a service call. On 9/9, the repairperson came to the house and installed the parts. Within 3 hours of him leaving the washer stopped working again. I immediately call the technician and Assurant to notify them about the problem. They scheduled another appointment for 9/14, at which time the technician came out and informed me that 3 more parts were broken, including the control board and the pump. He then informed me that he would order the parts, however they would not be available to be installed until 10/4. In summary, I will be without a washer for almost 2 months. We purchased this policy, so this would not happen. I have escalated the complaint and been informed there is nothing they can do.Business response
09/24/2021
Business Response /* (1000, 5, 2021/09/23) */ September 23, 2021 The business responded to this complaint but has asked that its response not be published Inc. Consumer Response /* (2000, 7, 2021/09/24) */ (The consumer indicated he/she ACCEPTED the response from the business.) I appreciated the quick and cordial response from Ms. Lawson. She thoroughly listened to my issue and acted upon it in a reasonable time frame. During the time that she was resolving the issue, she kept me informed, which I really appreciated.
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3,420 total complaints in the last 3 years.
1,356 complaints closed in the last 12 months.