ComplaintsforAssurant, Inc.

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Initial Complaint
03/22/2024
Complaint Type:
Service or Repair Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
I bought a dinette set from ******** ******* with 4 chairs. I also paid for an extended warranty with assurance. The top of the table has a big area that turned white. I put in a claim with ******** ******* on 9/13/23 (*******). After not hearing anything, In November I called and was told to wait, that I would be contacted. I have heard nothing and hear it is almost March of 2024. It took 4 tries just to get a table that was not broken in the box and now this, I am disabled and it’s been a heck of a bad situation, I don’t know what to do.
Business response
03/01/2024

This customer may need to refile the claim again with Assurant since it was denied due to the claim not being filed within the 30 days. If they resubmit the claim, they need to make sure to report it happened within 30 days.
Business response
04/09/2024
April 9, 2024

Better Business Bureau, Inc.
Southeast Florida and the Caribbean
4411 Beacon Circle, Suite 4
West Palm Beach, FL 33407

The business responded to this complaint but has asked that its response not be published.
Customer response
04/10/2024

Complaint: 21361830

I am rejecting this response because:
I will see you in court

Sincerely,

***** *******
Initial Complaint
03/21/2024
Complaint Type:
Service or Repair Issues
Status:
Resolved
The complainant verified the issue was resolved to their satisfaction.
On 3/7/24, I filed a claim with Assurant, Inc. for a loss phone. On 3/8, the phone was found so I called Assurant to cancel the claim. However, the replacement phone had already shipped. In the meantime, my original phone was blocked by Assurant, Inc. On 3/11, I received the replacement phone and on 3/12, I returned the new phone using the return label Assurant provided. I was originally told that once I returned the new phone, it would take 2-3 business days to unlock my original phone. However, by 3/15 the phone was still blocked so I called Assurant to get a status update. The rep I spoke with told me that he would submit a request to have the phone unblocked and that it would take 2-3 business days to unlock the phone. On 3/19, I spoke with a supervisor, #2461, and she told me that the business day started on 3/18, and to give it yet another day. On 3/20, I called and was told to wait until midnight - 3/20. Today, 3/21, I called and was told the business day started on 3/19 and that the phone would be back on by midnight 3/22. This whole experience has been stressful. I explained that I need my phone to work, however, I feel like every time I call, I am getting the runaround. Please assist.
Business response
04/03/2024
April 3rd, 2024

Better Business Bureau, Inc.
Southeast Florida and the Caribbean
4411 Beacon Circle, Suite 4
West Palm Beach, FL 33407

The business responded to this complaint but has asked that its response not be published.
Customer response
04/04/2024

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

******* ****** ***
Initial Complaint
03/20/2024
Complaint Type:
Service or Repair Issues
Status:
Resolved
The complainant verified the issue was resolved to their satisfaction.
Assurant is the phone insurance company for tmobile. I filed a claim on March 7th for a replacement of a broken phone. I was told for ***$it would be delivered next day on the 8th. We had the option to replace the screen for **$ and about 5 hours time. Since the 8th I have spent almost 5 hours on the phone and been given non stop excuses. The delivery date has been changed 5 times and now I am told it is on back order and I just have to wait. On the 10th I bought another phone which was the advice of my business account consultant from Tmobile with the assumption we could return it for a **$ fee within 14 days. It was a waste of money but kept a phone on our hands. That date is approaching to return and still no phone delivery. I paid 8 dollars a month on 2 lines for insurance plus *** for a phone and ** for a replacement and still don't have what was promised.
Customer response
03/22/2024
I was contacted by Assurant and the phone was finally delivered. My complaint is now removed.
******
Initial Complaint
03/18/2024
Complaint Type:
Service or Repair Issues
Status:
Resolved
The complainant verified the issue was resolved to their satisfaction.
I purchased this dishwasher with the extended warranty in 2020 and have had nothing but problems with it. I have filed over 7 claims in just the last year, and a few of those claims have stayed open for additional visits. The protection plan comes with a lemon clause stating that the appliance should be replaced if it needs a 4th tech visit. I am well into the being eligible for a replacement, yet Assurant will not replace the appliance until the tech deems it " unrepairable ". The tech that was here last week did state in his report that if the dishwasher leaks again. it is a defect in the seal and is unrepairable. The dishwasher began leaking after he left. I reached back out to Assurant to let them know and instead of replacing it , they sent another tech from a different company. Every 3 claims or so , they send another tech company , only to cause more confusion and no consistency. Unless this dishwasher is replaced, we will be seeking counsel to assist.
Business response
03/28/2024

The business responded to this complaint but has asked that its response not be published.
Customer response
04/01/2024

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

***** *****
Initial Complaint
03/15/2024
Complaint Type:
Service or Repair Issues
Status:
Resolved
The complainant verified the issue was resolved to their satisfaction.
I called to cancel the warranty that I had with this company on February 19, 2024. Was sent documents to sign, date and return via email, those documents were signed and dated and returned on February 19, 2024. Called to confirm that my documents were received and processed on February 21, 2024 and was told by a gentleman that they "never press the cancel button". I sent an email on March 8, 2024 requesting confirmation/update and have not heard anything in response to the forms that I've sent back to the company regarding the total amount that is supposed to be refunded to me/my auto lienholder in the amount of $****** for the Enterprise Tire and wheel warranty and $******** for the Enterprise Mechanical Repairs Protection Plan.
Business response
03/21/2024
Please find the business response attached.
Thank you.
Customer response
03/22/2024

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

********* *******
Initial Complaint
03/12/2024
Complaint Type:
Sales and Advertising Issues
Status:
Resolved
The complainant verified the issue was resolved to their satisfaction.
I filed a claim with Assurant back in November 2023. They approved my claim and I paid $** fee that was due. Initially, I did not receive the USPS label. I contacted Assurant and the rep emailed me a replacement label. I printed off the label and sent the phone back in the bag that was provided. I ensured the bag was sealed. Two months later, I receive a charge on my T-Mobile bill for over $***. Assurant states they never received my phone. I provide them and T-Mobile with the tracking number from USPS and Assurant stated they had received the phone but it had not been scanned yet. Today, March 12, 2024, I spoke with Assurant and they stated they received the package sealed with no phone, which makes no logical sense. I went online to see if this has happened to others and yes, several people have experienced this same issue. This is unfair practice with this company. They seem to be tricking their customers into paying full balance for phones that have been returned in addition to the $** insurance fee that is charged. I want Assurant to find the phone they claim they lost and credit my T-Mobile account. This is unfair and wrong on so many levels and absolutely dishonest against their customers. The charge for the phone is $***. A phone that I do not have and sent back. I am an honest person. I would not do anything like this. Assurant has questionable business practices that need to be reviewed. I've attached the
Business response
03/20/2024
March 20, 2024

Better Business Bureau, Inc.
Southeast Florida and the Caribbean
4411 Beacon Circle, Suite 4
West Palm Beach, FL 33407

The business responded to this complaint but has asked that its response not be published.
Customer response
03/26/2024

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

******** ******
Initial Complaint
03/06/2024
Complaint Type:
Service or Repair Issues
Status:
Resolved
The complainant verified the issue was resolved to their satisfaction.
Placed claim on 3/2/24 for my ******* ***** phone through Assurant insurance claim. I was told at this time phone was mailed on 3/4/24 and to wait for tracking information. This was incorrect. I chatted with customer service on 3/5/24 regarding phone update but no resolution. I called on 3/6/24 @ 0832 and received AWFUL customer service. I was told it would be 5 or more days before they would have any phones in stock. I was told no phones are located at Assurant to send to customers. I was placed on hold for OVER 1 hour and then I terminated call after being on hold. Still no resolution. I do not understand why I can't receive my new cell phone in a reasonable time; insurance is paid every month and service charge of over $*** was paid. Customer representative who assisted me was AWFUL, to keep a customer on hold for over 1 hour is very RUDE & DISRESPRECTFUL! AWFUL CUSTOMER SERVICE SKILLS AND SHOULD BE ASHAMED TO TREAT CUSTOMERS IN SUCH A WAY. PLEASE REVIEW MY CALL (ALL CALLS SHOULD BE RECORDED) FOR 3/6/24 starting at 0832. I am requesting my new cell phone in a reasonable time.
Business response
03/13/2024
March 13th, 2024

Better Business Bureau, Inc.
Southeast Florida and the Caribbean
4411 Beacon Circle, Suite 4
West Palm Beach, FL 33407

The business responded to this complaint but has asked that its response not be published.
Customer response
03/14/2024

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is okay to me. I believe the customer service rep should have mandatory customer service training provided and stop treating customer so horrible. If you take the time to listen to our recorded call you will realize what type of person he truly represents; not fit for customer service.

Sincerely,

**** *******
Initial Complaint
02/29/2024
Complaint Type:
Service or Repair Issues
Status:
Resolved
The complainant verified the issue was resolved to their satisfaction.
I submitted my theft claim on 1/10/24 with all receipts, police report as I've attached everything for your review. Let me begin by saying that I never got to review the settlement payout. Instead the adjuster, ** ****** called and gave the figures via phone. I questioned why the depreciation percentage was too high for items in excellent condition. He said the computer picks that up but failed to tell me that he instructed computer outcome by putting good instead of excellent. This happened after I researched assurant depreciation table and therefore called and questioned the settlement amount. The reason I went along was because he CLEARLY TOLD ME THAT THE DEPRECIATED VALUE NEEDED TO BE USED ON 1 ITEM AND IT NEEDED TO BE AT THE $*** DEPRECIATED VALUE OR MORE. What ** ****** did was deceive me into thinking I could purchase any item in the 4 categories of stolen goods and receive the ENTIRE depreciation without needing to repurchase similar items at replacement costs in order to receive the $***. I believe it's only fair to do a readjustment on stolen goods as settlement was approved without my approval OR allow the $*** to be used to purchase any item at the $*** value as ** ****** repeatedly told me via phone. I received the settlement amount via ach as I was under impression that I just had to buy any item within categories at or above $***. When I reached out after viewing depreciation schedule, that's when he said I would have to buy all 4 items to receive the DEPRECIATED amt. He added that payment has been made so there's nothing he can do. He wouldn't even admit about lieing to me in order for me to accept payment. ALSO AND VERY IMPORTANT, HE SAID ANY ITEM STOLEN WO RECEIPT WOULD BE SEARCHED VIA COMPUTER AS NON DESIGNER BRAND SO I DIDN'T STATE THE 5TH STOLEN ITEM WHICH WAS CHANEL PONCHO. THIS IS NOT A COMPANY TO DO BUSINESS WITH AS GIFTS DON'T HAVE RECEIPTS. I PAID FOR RENTERS INS FEELING SAFE IN CASE OF THEFT. THAT TURNED OUT FALSE.
Business response
03/14/2024
March 14, 2024

The business responded to this complaint but has asked that its response not be published.
Customer response
03/14/2024

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me as I await the readjustment on the item discussed, Valentino boots from the claims adjuster.

Sincerely,

**** *******
Initial Complaint
02/28/2024
Complaint Type:
Service or Repair Issues
Status:
Resolved
The complainant verified the issue was resolved to their satisfaction.
11/17/2023 I placed my broken ******* S21 Ultra 5g phone in the provided envelope from Assurant Insurance with the address of Assurant *** ****** ******* **** ****, PA 17406-9989 and the Tracking # ********************* and dropped it off at The **** ****** at ***** * ****** ****** ** *** ** Phoenix AZ 85037 at 12:29 pm. Starting 11/23/2023 i started receiving emails to return this device. I have spoke several times with Assurant explaining the above with no solution. I filed a report with **** consumer Affairs twice in which i was told there was another tracking number that replaced the original one above that was already affixed to the label and they did not know where it came from (incorrect # *********************** and i was also advised that it was no longer able to be tracked and that once i dropped it off to the postal service it was now Assurant's responsibility in the letter they sent me. Now that a couple months have passed and no other contact from Assurant i get my T Mobile bill with a $****** charge added for the broken cell phone i mailed on 11/172023. Assurant refused to remove this charge and keeps saying its my responsibility in which there is no way i should have to pay for a device they provided a envelope and with a shipping label affixed. I am asking for help to get with Assurant removing this charge of $****** removed from my T Mobile account please. Assurant claim # ********
Business response
03/13/2024
March 13, 2024

Better Business Bureau, Inc.
Southeast Florida and the Caribbean
4411 Beacon Circle, Suite 4
West Palm Beach, FL 33407

The business responded to this complaint but has asked that its response not be published.
Customer response
03/13/2024

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

****** **********
Initial Complaint
02/28/2024
Complaint Type:
Service or Repair Issues
Status:
Resolved
The complainant verified the issue was resolved to their satisfaction.
I used the link from tmobile customer care to file a insurance claim when my husband's phone was stolen. It DID NOT give me the option to choose stolen phone. They are demanding I return said phone or threatening to charge me full price of the phone!! This is fraud and theft due to their website error. I refuse to pay total retail value of a stolen phone I had insurance on because their website had technical problems and wouldn't let me mark it was stolen! Fix this!
Business response
03/08/2024
March 8, 2024

Better Business Bureau, Inc.
Southeast Florida and the Caribbean
4411 Beacon Circle, Suite 4
West Palm Beach, FL 33407

The business responded to this complaint but has asked that its response not be published.
Customer response
03/11/2024

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. I APPRECIATE *****! this was handled really well! Thank you!

Sincerely,

****** *****

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