Business ProfileforThe GLD Shop

I am writing to express my frustration with The GLD Shop regarding my recent purchase. I placed an order on [May 18,2024], but I have not received the product as of today, [June 11 2024]. Despite multiple attempts to contact the companys customer service team, I have not received a satisfactory response or a resolution.My specific complaints are as follows:1. **Non-Delivery of Order:** I have yet to receive the product I ordered. My order number is WJ9C6W92-1. The estimated delivery date has long passed, and there has been no update or communication about the delay.2. **Lack of **************** Response:** I have reached out to The GLD Shops customer service multiple times via email and their website's contact form. Each time, I receive a ticket number but no subsequent follow-up. According to their policy, I should receive a response within 24 hours, but this has not been the case.3. **No Refund or Resolution:** Despite my repeated requests for a status update or a refund due to the non-delivery of my order, I have received no response or resolution from The GLD Shop.This experience has been highly unsatisfactory and has caused significant inconvenience. I am requesting an immediate resolution, either in the form of the delivery of my ordered product or a full refund of my purchase. Additionally, I expect better communication and customer service moving forward.Thank you for addressing this issue promptly **Desired Resolution:**- Full refund of the purchase price **Customer Information:**- **Name:** [Teairra ]- **Email:** ********************** **Phone Number:** *************]- **Order Number:** WJ9C6W92-1 Thank you for your assistance in resolving this matter.Sincerely,Teairra