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Business Profile

Makeup

Tatbrow

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 3 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:08/25/2023

    Type:Delivery Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I placed order on 7/31/2023 paid a total of $55.17 $5.95 was for 4-8 day shipping Here it is 8/25/2023 and my order still has not shipped. I have requested a refund multiple times and continually get some email saying they have to check with warehouse to make sure the order hasn't shipped! It clearly has not shipped and I want a full refund.

    Business Response

    Date: 08/27/2023

     

    As per attached, refund was verified to be currently in process. Will update the customer once the said amount is allocated to the **** account we have on file.

    Hope this help in the review and closure of this complaint.

    Thank you for your attention.

    Customer Answer

    Date: 08/29/2023

     
    Complaint: 20524065

    I am rejecting this response because:

     

    Tatbrow has been stating since the minute I contacted them they would send a request first to the warehouse then to billing but nothing happens. I paid $5.95 for 4-8 shipping and it has been 2 days shy of 30 days. I have been patient it is time to giveme back my money. Your request never seem to get any kind of attention.

    Not once have you gotten back to me with any information on your requests! 

     

    I do not care to do business with a company such as yours. So I don't care if it has shipped ( which it hasn't) I WANT A FULL REFUND NOW!

    YOU CERTAINLY TOOK MY MONEY IMMEDATELY NOW GIVE IT BACK


    Sincerely,

    *************************************

    Business Response

    Date: 09/04/2023

     

    The account was checked and can confirm that payment was refunded in full.

    Please find the attached documents as reference in the review and closure of this complaint.

    Thank you.

  • Initial Complaint

    Date:01/29/2023

    Type:Delivery Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Ordered from the company and haven't received one item. Spent over $80. No response to emails. One purchase for $18.95 and the other for $69. Only way to contact is by email and at this point they are looking like scammers

    Business Response

    Date: 02/21/2023

     

    This accounts were checked and can confirm that both order were delivered vis **** on February 1, 2023 in ***********, ** 63116,  the exact shipping address logged then the online purchase was made. 

    Please check attached documents in reference to the delivery details of the said orders.

    Hope this helps in the review and closure of this case.

    Thank you.

    Customer Answer

    Date: 02/21/2023

     
    Complaint: 18946085

    I am rejecting this response because: 

    I got no response regarding my order and my items were not delivered.  I have not received anything and already reached out to **** regarding this 


    Sincerely,

    *****************************

    Business Response

    Date: 03/28/2023

     

    The account was checked and can confirm that the package was successfully delivered to the destination. Please find attached documents in reference to this matter.

    Hope all these will help clarify the issue brought to the agency.

    Thank you.

     

     

Tatbrow is NOT a BBB Accredited Business.

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