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Business Profile

Makeup

Tatbrow

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Makeup.

Complaints

Customer Complaints Summary

  • 4 total complaints in the last 3 years.
  • 2 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:07/02/2025

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I placed an order on June 19 that was supposed to be delivered in 4-6 days. Ive received nothing, no updates, I reached out to TATBROW multiple times and have received nothing in response. The website is not active and I cant find how to just get my money back since I did not receive my item nor has it even been shipped. In my order receipt it instructed me to download a tracking application called Shop, so I did. I contacted them in addition to my attempts to reach customer support for REMOVED. I was able to find other people in my same situation when I was trying to find a way to get in contact with this company. I have ordered this same product a few times before but its been a few years but after placing my recent order, its like the company was a ghost. - the only methods of reaching them were by email and both kicked back.

  • Initial Complaint

    Date:05/18/2025

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered products 12 days ago. It has still not been shipped according to website. I have emailed twice asking them to refund my money if the product hasnt shipped. The first email was 11 days ago. Ive had no response and cant find a phone number.

    Customer Answer

    Date: 05/19/2025

    I received the product this evening in the Mail.  Dont know why they didnt respond to my emails.

  • Initial Complaint

    Date:04/15/2025

    Type:Sales and Advertising Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I placed an order for 4 items through a BOGO (buy one, get one free) deal the company had advertised. I placed my order on March 19, 2025. Order did not ship until way past 4-8 business days as advertised. I reach out to Tatbrow multiple times through email and their respective Instagram business account and got zero responses. My order finally showed up on April 12, however, I only received half of my order #REMOVEDTATBROW that I paid for in full on March 19. I should have received 4 Tatbrow pens in total 2 medium brown and 2 dark brown. However, I only received the 2 of the 4 items I ordered. I only received 2 medium brow pens and did not receive the 2 dark brown pens I paid for.I have sent multiple emails with pictures and receipts and have not received any response. I have requested for either a refund or my full order to be shipped to me. I have not received any response ever from Tatbrow.

  • Initial Complaint

    Date:08/25/2023

    Type:Delivery Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I placed order on 7/31/2023 paid a total of $55.17 $5.95 was for 4-8 day shipping Here it is 8/25/2023 and my order still has not shipped. I have requested a refund multiple times and continually get some email saying they have to check with warehouse to make sure the order hasn't shipped! It clearly has not shipped and I want a full refund.

    Business Response

    Date: 08/27/2023

     

    As per attached, refund was verified to be currently in process. Will update the customer once the said amount is allocated to the REMOVEDaccount we have on file.

    Hope this help in the review and closure of this complaint.

    Thank you for your attention.

    Customer Answer

    Date: 08/29/2023

     
    Complaint: 20524065

    I am rejecting this response because:

     

    Tatbrow has been stating since the minute I contacted them they would send a request first to the warehouse then to billing but nothing happens. I paid $5.95 for 4-8 shipping and it has been 2 days shy of 30 days. I have been patient it is time to giveme back my money. Your request never seem to get any kind of attention.

    Not once have you gotten back to me with any information on your requests! 

     

    I do not care to do business with a company such as yours. So I don't care if it has shipped ( which it hasn't) I WANT A FULL REFUND NOW!

    YOU CERTAINLY TOOK MY MONEY IMMEDATELY NOW GIVE IT BACK


    Sincerely,

    REMOVED

    Business Response

    Date: 09/04/2023

     

    The account was checked and can confirm that payment was refunded in full.

    Please find the attached documents as reference in the review and closure of this complaint.

    Thank you.

Tatbrow is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

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BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles. As a matter of policy, BBB does not endorse any product, service, or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.

When considering complaint information, please consider the company's size and volume of transactions. Note that the nature of complaints and a company’s responses to them are often more important than the number of complaints. BBB Business Profiles generally cover a three-year reporting period.