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Complaint Details
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Initial Complaint
09/06/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
We were a little skeptical of this company from the online reviews but decided to give them a chance. We had ********************* (the representative) facetime video with us and go over each and every item, measured them, and how to wrap/pack them. We were comfortable that our estimate would be accurate but when the actual moving truck arrived the estimate changed from $7158 to $8237. plus an additional $582.00 for wrapping glass items. We were told to wrap them and I quote...North, South, East, and West with bubble wrap and we did so. We followed their instructions to the letter yet ended up paying $1661.00 additional. This is the first time we have ever moved using a moving company so we were relying on their expertise to guide us and our furnishings there safely. We are asking at a minimum that they reimburse us for the $1661. add'l glass wrapping mover required that created extra CF. We understand the additional CF in the estimate is for the additional packing space it took up and are happy that our items will arrive safely but would have chosen another mover at a much lesser cost had we known. This is no fault of the moving crew that came to our home. They were polite and extremely professional. This is totally caused by the workers, BrXXX, RicXXXX and ***** who kept saying they would cover it but then would not pick up our calls or answer our emails.
Business response
09/07/2023
Hello,
We are the company that serviced the move. You booked your move through a moving brokerage so we have nothing to do with your estimate. Everyone that is mentioned in this complaint does not work for this company. I am very sorry your experience has been anything less then perfect but I do feel we have done nothing to deserve this complaint. You agreed to pay for the packing services Although you have every right to complain about it I don't feel its correct for you to now go back and request to be refunded for this service. I am not sure how the BBB can mediate this as we told you what the cost would be, you agreed and moved forward.
Initial Complaint
08/20/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
Damaged and broken items Missing items Animal f**** in moving boxes and in belongingsBusiness response
08/21/2023
We are very sorry that the shipper experience damage during their relocation. In reviewing the file, it appears the the information to file a claim department has been provided. The claims department has been notified and they will be reviewing the claim.
Thank you,Customer response
08/21/2023
What about the animal f**** found? They cant blame the movers for this. My belongings were in their warehouse for almost 1 month.Initial Complaint
08/04/2023
- Complaint Type:
- Sales and Advertising Issues
- Status:
- Answered
Moved from OH to ** on 7/18/23. Estimate with actual visual was substantially lower than our cost. Initial estimate was $10,000. Actual paid was $16,000. ******** was promised "ASAP" but took 10 days. Some items left behind even after instructions. Many major scratches and some furniture broken beyond repair. Unloading crew had no regard for our items, were rude and didn't want to accommodate our requests for where to place large furniture items. Many items were taken apart for ease of moving and not reassembled as promised. We are senior citizens and would have given tip if they were willing to be more helpful. Did not receive updated itemized invoice even after request.Business response
08/08/2023
This complaint is not for a different company. Please close complaintInitial Complaint
05/24/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
Moving is stressful in itself. Moving as a single parent with 5 kids(and pets) and some with special needs is harder. *** moved long distance 6x and this was the worst by far!! What was supposed to make things easier was a HORRIFIC experience not only making this 100x more stressful on us all, but also caused an autoimmune flare. I would never recommend safe ship or A+ moving and storage to ANYONE. I now know others who have used you as well with similar experiences . The amount of harassment , manipulation, dishonesty and unprofessionalism was astounding. Even with the driver of drop off moving truck accusing me of being on drugs or damaging my own belongings. I have videos and audios of most things and telephone calls that were recorded. Loading movers came LATE and that created issues with payment causing me to have to run around w kids. They didnt go over the paperwork and most was blank when signing. They filled in later. I didnt even notice bc i was brain fried by that time. They hurried and left. They even damaged my walls. ************************* lacks customer service skills and cares more about money than the customer. ************************* definitely is similar. Like attracts like and they are all shady. Now my kids do not have bed frames, chairs, a bike, and more. The drop off truck was packed horribly. The drop off movers were nowhere to be found and tried every excuse to charge more money. Even saying their truck wouldn't fit. Pics show otherwise. I tried to settle and was again treated poorly, and ************************* tried to manipulate me once again. Then accuse me of extortion when I told him if they didn't do what i right i would make a formal complaint here and warn everyone I can to not use them. They seem to target the elderly, disabled, and single parents. Stay far away and be aware of their other names they go by.Business response
05/24/2023
We are very sorry that the clamant experienced damage during their relocation. After reviewing the claim, it appears the agreement for claims needs to be processed via Movingclaims.net. The Liability of the carrier is always subject to the minimum valuation of $0.60 per pound per article and in compliance with and subject to the limitations and provisions of 49 CFR Section 375.701(a) We have attached the evaluation addendum and the claims process paperwork. Although we realize this is frustrating and inconvenient we will need follow this option after the ******** rejection of 10x liability in-house settlement.
Thank youCustomer response
05/25/2023
Complaint: 20101397
I am rejecting this response because: A plus moving and storage takes advantage of people by showing up late and making payment difficult and adding cost to inventory. The loading movers ( specifically ****** literally rushed me through while standing right beside me and said sign here and write this. He didnt go over the paper work and didnt give me the option for full coverage. The business politicians are saying this bc i didnt agree to the 500 since ************************* was again talking down to me and as if things were my fault. My kids dont have bedframes bc of these people. We have many other damages as well. Our belongings were damaged bc their company carelessly threw peooles belongings on the truck and the driver and his helper had a hard time getting things off. Then accused me of being on drugs and damaging my own things. As i said before i would settle for $600 lowest. They need to admit to how they talk to and treat their customers . They shouldnt blame and harass them when they know the people they hire are in the wrong bc there is proof. This seems to be habitual with them based on other reviews and people i have spoken with.
Sincerely,
*****************Business response
05/25/2023
We are sorry but again you must follow the agreed terms. You may follow the agreed claims process.
Thanks.
Initial Complaint
09/06/2022
- Complaint Type:
- Delivery Issues
- Status:
- Answered
A+ ********************************************* delivered my boxes from ****** on July 13th, 2022. On July 19th, the driver left a voice message and texted that they forgot to bring a medium box which was still in their possession.Customer Service stated they would deliver my box the next drive they had through *********. It's September, and I still have not received an estimated date to receive my box.They could go out of business or not have another drive through this route for months. They have also not offered to send it by mail, as this was their mistake, not mine.Outside of the awful customer service experience, hidden fees were also problematic. I just want my box back.Please assist.Sincerely,***************************Business response
09/09/2022
As per conversation today we wanted to confirm and advise the box is currently here in our ***** office and will be shipped off next week with the next truck we have available that is going to your area, you will be reached to advise of the expected arrival, if you have any questions, please feel free to contact customer service.Initial Complaint
08/17/2022
- Complaint Type:
- Delivery Issues
- Status:
- Answered
Several items were broken during our move from ***** to ********** in July 2022. I contacted the company, and they directed me to file a claim. I have received no response about compensation. I have emailed them again to no success.Business response
08/24/2022
Hello,
I have personally followed up on this. The customer has been emailed multiple times from the claims company. The customer needs to follow through with his claim. After 8/12 he did not respond.
Customer response
08/25/2022
Complaint: 17730031
I am rejecting this response because it is inaccurate. I have filed my claim and called the claims company multiple times. I have received no follow-up.
Sincerely,
*******************************Business response
08/25/2022
Hello,
On August 12, 2022 you sent an email subject line - CHECK STATUS OF MY CLAIM.
This is email was replied to the same day August 12. 2022.
Please respond back to the claims company to move forward with your claim.
I have notified them of your BBB complaint and they are awaiting your response.
Initial Complaint
06/03/2022
- Complaint Type:
- Product Issues
- Status:
- Resolved
On June 1, 2022 I signed an estimate for moving services following a conversation with representative from A PLUS MOVING and STORAGE and was asked to submit a check, Venmo or Zelle as the only accepted payment options as a form of deposit for upcoming moving services following my foolish submission of check I received a cancellation policy via email which stated the following:All refunds requested within 72 hours MUST be submitted via email to *********************************. This email needs to include the job number and where possible included a brief explanation. Once this received and approved a response with the next refund date will be provided. Refunds are issued twice a month.Deposits made via check, Bank wire, Zelle, Venmo or Direct Deposit into company account are non refundable.It is a Bait and Switch as had I known that in advance I would not have submitted the check.I demand a refund and want other consumers to be aware of the scam.Business response
06/03/2022
Please check customer called back in to cancel complaint. Spoke with her personally and resolved issue. Was misunderstanding and everything is ok. Customer has my direct personal line if needed for any reason.Customer response
06/06/2022
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
***********************Initial Complaint
06/02/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
I hired A Plus Moving and Storage. April 9 2022 they came with an unmarked trailer and took our things. At the time I was upset because they did not take as much as they quoted us. We had already given them a check for ***** that they cashed already. The day of the move we gave them another 500 . In Oder to take all our things they wanted another **** we declined. It is now June 2 2022 and we still dont have our stuff. We have called numerous times and numerous numbers but no one answers or calls ** back . We moved from ***************** to *********. Not only do we not have our beds and all our kitchen stuff we dont have clothes or shoes . And most important all my pictures of our families and sentimental objects that can not be replaced. I feel lost and have no idea how they can get away with this.Business response
06/02/2022
Hello,
The delivery will be in the next day or so. The load is on the truck and en route.
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Customer Complaints Summary
15 total complaints in the last 3 years.
2 complaints closed in the last 12 months.