Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:06/11/2025

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  You contracted a moving service to facilitate a relocation from ******* to *****, initially receiving a quote of $2,500 for the entire move. To ensure accuracy, you proactively sent pictures of all the items to the moving consultant, seeking confirmation that the quote accurately reflected the volume and nature of your belongings.The scheduled pickup date was set for May 30th, 2025. On that day, the movers arrived at 5:00 PM to commence the moving process. However, upon inspecting the items in person, the moving team immediately informed you that the original $2,500 quote was no longer valid. They proceeded to conduct a detailed inventory of your possessions and subsequently presented a dramatically increased price of $5,889more than double, nearly triple the original estimate. This sudden and substantial price escalation was unexpected and created significant confusion and concern.The situation deteriorated further when the movers communicated the delivery timeline. Initially, they promised that the move would depart promptly and that the first available delivery date would be June 1st, 2025. When the shipment failed to depart as promised, you reached out to the company for an update. You were then informed that the delivery would actually take 14 business days, a much longer wait than initially indicated.Following this, attempts to contact the moving company became increasingly frustrating, as your calls went unanswered. When you finally managed to reach the owner, you were met with unprofessional behavior; instead of addressing your concerns, the owner verbally insulted you for simply following up on the status of your move.

  

  Business Response

  Date: 06/13/2025

  I am writing to provide an update regarding the recent delivery and my communications with the customer. Attached, you will find the complete and signed estimate, which outlines the items, costs, delivery windows, and terms. I have also included the signed revised estimate that was provided at the time of pickup, prior to loading. Additional items not listed will account for the agreed-upon costs.Following the move, I engaged in a conversation with the customer to inform him that I would conduct an audit of the space for accuracy. Subsequently, the customer's wife reached out the next day, and I communicated the discount of $268.26 that I applied, as the space returned slightly less after the audit. Additionally, I reviewed the delivery process with both the customer and his wife during our discussions.On June 10, 2025, the customer contacted me again to discuss the delivery process. During this conversation, he expressed concern regarding a potential screening of his calls, a claim I respectfully dispute. I conducted a follow-up call report and found no missed calls on our end, suggesting that all inquiries were handled promptly. I appreciate and understand that he may view my actions as unprofessional, and I sincerely apologize if he felt that ****** clarify, the question posed asking, Are you ready for delivery? elicited a response of yes, ready from the customer. However, it is important to note that the customer did not opt for an exclusive truck or straight delivery, which I believe may have contributed to some confusion.Please inform the customer that he will receive an email notification once the load has departed and that the driver will contact him to provide an estimated time of arrival as they approach the delivery location.
  

  Customer Answer

  Date: 06/13/2025

   
  Complaint: 23456353
  
  I am rejecting this response because:
  
  
  Complaint: 23456353
  
  I am rejecting this response because:
  ******* is extremely unprofessional and rude. I made multiple calls to follow up on the status of the move. When I asked about the call being screen he flat out told me thats ******** and Im full of s*** . I did not receive any follow up calls from him about my calls going on answer. Additionally not one person has replied to my emails for follow up. When I finally got him on the phone and asked him if he can provide me with an estimated date for departure, he stated that it would be this week. I inquired if they operate on business week , he told me he works 7 days and couldnt give me and estimate date for the truck to leave for delivery. This business mistreats customers and does little to conduct themselves in a professional manner. The only reason that he picked up my call was because I called from a different number. At no point did he try to reassure that the items will be deliver and he will work to find a resolution. ***** and his team operate with low integrity and use foul and disrespectful language when the customer challenges their lies and scams. The BBB should conduct a full investigation of this business and how they intimidate customers into over paying due to poor communication and price changing tactics. 10 business days will be the 19th of June I expect full delivery by that date. At this point I fear that my items will purposely be damaged by phill and his company for holding him accountable for mistreatment and unprofessional behavior 
  Sincerely,
  Sincerely,
  
  ******** *******

  

  Business Response

  Date: 06/16/2025

  I would like to address the recent claims made against our team. I have not received any correspondence since my last conversation with ********, during which he mentioned that I was screening his calls. I have had several discussions with ****** ****, ********** wife, who has been very pleasant, and I believe we have maintained good communication.

   II want to clarify that I believe we have acted appropriately in this situation, and the complaint appears to be unwarranted. The estimated time of arrival and the process were clearly stated in the initial estimate, and we have adhered to this throughout our dealings. Additionally I have worked to address every concern thus far. ******** hasn't mentioned my follow up or discount provided. 

• Initial Complaint

  Date:04/21/2025

  Type:Delivery Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The movers picked up my items and initially stated they would be stored in *****. Originally I made a deal with ***** ***** who dealt with me but then his phone # was disconnected. ****** gave the wrong instructions initially for move-in date of 4/1. I clarified that I would be available for delivery at any time after April 5th.On April 5th, I was told delivery would occur within 10 business days and was reassured that all of my items were already in storage in *****. I was then informed that the delivery would take place on April 8th. However, after waiting, I was told the truck had broken down.Since then, both Wellington and I have made multiple attempts to contact the company, but our calls were not returned. Eventually, ****** contacted Wellington and informed him there had been a mix-upsome of my items were still in transit from ********** while others were in *****. They said they would do their best to have everything delivered by Friday, April 18th.On April 18th, after making several more calls, I finally received a callback from ****** only to be told that there is no guaranteed delivery date. He explained that delivery times are only estimates and they will try their best to be there before 21 days, they could not provide any timeframe for when all my items would be delivered.I expressed that I am currently sleeping in an empty apartment. Their only response was that they will see what can be done and there is no guarantee for delivery and still couldnt provide any clear information on where my belongs are and/or when my belongings will arrive. Please help get my items delivered!

  

  Business Response

  Date: 04/30/2025

  I extremely sorry for all the confusion and delays. The job has been delivered.

  Customer Answer

  Date: 05/16/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  

  However, its important to note for consumers that this company only fully cooperated in terms of communication and accountability AFTER a BBB complaint was filed. Its disheartening confusion and unprofessionalism couldve been avoided with simple clear communication. I choose to resolve the complaint but strongly advise consumers to go over all their moving options before choosing this company. 

  
  Sincerely,
  
  ******* ******

• Initial Complaint

  Date:01/14/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I needed a moving company to get us from ** to ** as my wife and I had serious medical issues and needed to be close to family. I did my due diligence and looked at reviews, got multiple estimates, etc. and landed on A Plus ********************************************* because they gave me a decent binding estimate to move our small condo contents north. I was on the phone with ***** who gave me the price and I was explicit with him that I needed the binding estimate to be accurate because I have no income other than Social Security Disability. The phone call was long and he asked me to send pictures of each item I was going to have them move so the binding estimate would be what I pay and have no surprises when they get here on move date. I did even one better and sent over pictures of EVERY item AND the items dimensions so he may give me an accurate price. In a few days I received the estimate coming in at $3800 and I declined the bid as it was just more than I could afford. I then decided to leave quite a bit of our belongings behind (a full bedroom suite, dining table set, and outdoor furniture) hoping I could get the price to under $3k which I made clear was all we could afford. ***** called me back in a few hours with a new binding estimate of $2950 was the best he could do because my 8 piece sectional was the biggest cost due to space. The Binding Estimate of $2950 was at top of my limit be he got me under the $3k and I accepted. I paid a $787 deposit at that time on 12/11/24. When the movers came on move date the man handed me 12 pages of fine print to sign that I couldn't even read but I had to sign them before they begin anything (hmm fishy). I explained I can't see the print he said just state paperwork and such. He came to me ten minutes later and told me the cost is going to be $4450 WHAT!! I said no and he said the fine print I signed will lose my deposit then. ***************** I had to pay another $2429 on pickup day 12/27 and then another $1200 on delivery. SHADY!

  

  Business Response

  Date: 01/15/2025

  
  

  Hello,

  
  

  I had no communication from customer that there was ever any issues. I spoke with ****** today for about 30 minutes. I was able to resolve all issues. Customer agreed to remove complaint. They should be emailing today requesting to remove complaint.

  
  

  Thank you

  Customer Answer

  Date: 01/15/2025

  Good Day

  I have spoken to ****** (GM) of A Plus Moving and Storage today and apparently there was a miscommunication among their different departments and the moving staff in my case.  ****** expressed his sincere apology and offered an acceptable resolution for me.  Due to his quick response, sincere concern for the issues I encountered, and resolution  that we agreed upon:  I would like to ask for withdraw of my complaint in it's entirety because it was a misunderstanding and communication issue more than bad business practice of intention.

  Thank you

  ***** ******

  Customer Answer

  Date: 01/15/2025

   
  Better Business Bureau:
  
  

  Good Day

  I have spoken to ****** (GM) of A Plus Moving and Storage today and apparently there was a miscommunication among their different departments and the moving staff in my case.  ****** expressed his sincere apology and offered an acceptable resolution for me.  Due to his quick response, sincere concern for the issues I encountered, and resolution  that we agreed upon:  I would like to ask for withdraw of my complaint in it's entirety because it was a misunderstanding and communication issue more than bad business practice of intention.

  Thank you

  ***** ******

• Initial Complaint

  Date:09/06/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We were a little skeptical of this company from the online reviews but decided to give them a chance. We had ********************* (the representative) facetime video with us and go over each and every item, measured them, and how to wrap/pack them. We were comfortable that our estimate would be accurate but when the actual moving truck arrived the estimate changed from $7158 to $8237. plus an additional $582.00 for wrapping glass items. We were told to wrap them and I quote...North, South, East, and West with bubble wrap and we did so. We followed their instructions to the letter yet ended up paying $1661.00 additional. This is the first time we have ever moved using a moving company so we were relying on their expertise to guide us and our furnishings there safely. We are asking at a minimum that they reimburse us for the $1661. add'l glass wrapping mover required that created extra CF. We understand the additional CF in the estimate is for the additional packing space it took up and are happy that our items will arrive safely but would have chosen another mover at a much lesser cost had we known. This is no fault of the moving crew that came to our home. They were polite and extremely professional. This is totally caused by the workers, BrXXX, RicXXXX and ***** who kept saying they would cover it but then would not pick up our calls or answer our emails.

  

  Business Response

  Date: 09/07/2023

  Hello,

  We are the company that serviced the move. You booked your move through a moving brokerage so we have nothing to do with your estimate. Everyone that is mentioned in this complaint does not work for this company. I am very sorry your experience has been anything less then perfect but I do feel we have done nothing to deserve this complaint. You agreed to pay for the packing services Although you have every right to complain about it I don't feel its correct for you to now go back and request to be refunded for this service. I am not sure how the BBB can mediate this as we told you what the cost would be, you agreed and moved forward.

• Initial Complaint

  Date:08/20/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Damaged and broken items Missing items Animal f**** in moving boxes and in belongings

  

  Business Response

  Date: 08/21/2023

  We are very sorry that the shipper experience damage during their relocation. In reviewing the file, it appears the the information to file a claim department has been provided. The claims department has been notified and they will be reviewing the claim.
  
  Thank you,

  Customer Answer

  Date: 08/21/2023

  What about the animal f**** found? They cant blame the movers for this. My belongings were in their warehouse for almost 1 month. 

• Initial Complaint

  Date:08/04/2023

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Moved from OH to ** on 7/18/23. Estimate with actual visual was substantially lower than our cost. Initial estimate was $10,000. Actual paid was $16,000. ******** was promised "ASAP" but took 10 days. Some items left behind even after instructions. Many major scratches and some furniture broken beyond repair. Unloading crew had no regard for our items, were rude and didn't want to accommodate our requests for where to place large furniture items. Many items were taken apart for ease of moving and not reassembled as promised. We are senior citizens and would have given tip if they were willing to be more helpful. Did not receive updated itemized invoice even after request.

  

  Business Response

  Date: 08/08/2023

  This complaint is not for a different company. Please close complaint 

• Initial Complaint

  Date:05/24/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Moving is stressful in itself. Moving as a single parent with 5 kids(and pets) and some with special needs is harder. *** moved long distance 6x and this was the worst by far!! What was supposed to make things easier was a HORRIFIC experience not only making this 100x more stressful on us all, but also caused an autoimmune flare. I would never recommend safe ship or A+ moving and storage to ANYONE. I now know others who have used you as well with similar experiences . The amount of harassment , manipulation, dishonesty and unprofessionalism was astounding. Even with the driver of drop off moving truck accusing me of being on drugs or damaging my own belongings. I have videos and audios of most things and telephone calls that were recorded. Loading movers came LATE and that created issues with payment causing me to have to run around w kids. They didnt go over the paperwork and most was blank when signing. They filled in later. I didnt even notice bc i was brain fried by that time. They hurried and left. They even damaged my walls. ************************* lacks customer service skills and cares more about money than the customer. ************************* definitely is similar. Like attracts like and they are all shady. Now my kids do not have bed frames, chairs, a bike, and more. The drop off truck was packed horribly. The drop off movers were nowhere to be found and tried every excuse to charge more money. Even saying their truck wouldn't fit. Pics show otherwise. I tried to settle and was again treated poorly, and ************************* tried to manipulate me once again. Then accuse me of extortion when I told him if they didn't do what i right i would make a formal complaint here and warn everyone I can to not use them. They seem to target the elderly, disabled, and single parents. Stay far away and be aware of their other names they go by.

  

  Business Response

  Date: 05/24/2023

  We are very sorry that the clamant experienced damage during their relocation. After reviewing the claim, it appears the agreement for claims needs to be processed via Movingclaims.net. The Liability of the carrier is always subject to the minimum valuation of $0.60 per pound per article and in compliance with and subject to the limitations and provisions of 49 CFR Section 375.701(a)  We have attached the evaluation addendum and the claims process paperwork. Although we realize this is frustrating and inconvenient we will need follow this option after the ******** rejection of 10x liability in-house settlement.
  
  
  Thank you

  Customer Answer

  Date: 05/25/2023

   
  Complaint: 20101397
  
  I am rejecting this response because: A plus moving and storage takes advantage of people by showing up late and making payment difficult and adding cost to inventory. The loading movers ( specifically ****** literally rushed me through while standing right beside me and said sign here and write this. He didnt go over the paper work and didnt give me the option for full coverage. The business politicians are saying this bc i didnt agree to the 500 since ************************* was again talking down to me and as if things were my fault. My kids dont have bedframes bc of these people. We have many other damages as well. Our belongings were damaged bc their company carelessly threw peooles belongings on the truck and the driver and his helper had a hard time getting things off. Then accused me of being on drugs and damaging my own things. As i said before i would settle for $600 lowest. They need to admit to how they talk to and treat their customers . They shouldnt blame and harass them when they know the people they hire are in the wrong bc there is proof. This seems to be habitual with them based on other reviews and people i have spoken with. 
  
  Sincerely,
  
  *****************

  

  Business Response

  Date: 05/25/2023

  We are sorry but again you must follow the agreed terms. You may follow the agreed claims process.

  Thanks.

• Initial Complaint

  Date:09/06/2022

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  A+ ********************************************* delivered my boxes from ****** on July 13th, 2022. On July 19th, the driver left a voice message and texted that they forgot to bring a medium box which was still in their possession.Customer Service stated they would deliver my box the next drive they had through *********. It's September, and I still have not received an estimated date to receive my box.They could go out of business or not have another drive through this route for months. They have also not offered to send it by mail, as this was their mistake, not mine.Outside of the awful customer service experience, hidden fees were also problematic. I just want my box back.Please assist.Sincerely,***************************

  

  Business Response

  Date: 09/09/2022

  
  As per conversation today we wanted to confirm and advise the box is currently here in our ***** office and will be shipped off next week with the next truck we have available that is going to your area, you will be reached to advise of the expected arrival, if you have any questions, please feel free to contact customer service.