Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:03/23/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Purchased a 2021 Palisade with cash in July 2024. Have not received title or plates after eight months. Going on ***** phone calls, hundreds of texts, emails, etc. with no progress being made, unable to reach anyone. They don't seem to care about fixing this and finalizing their end of the sale.

  Business Response

  Date: 04/23/2025

  We are advised that the deal was completed on the dealership's end on or around April 14, 2025.   The department of Motor vehicles takes about11 days to print the title.  The customer should be receiving his title in approximately 2 weeks.  Should he have any further questions or concerns, he should contact the dealership.  

  Customer Answer

  Date: 05/05/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ******* ********

• Initial Complaint

  Date:01/10/2025

  Type:Sales and Advertising Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a CPO 2023 ******* GV70 from Braman ******* on 9/30/2024. It took 3 months for the title to finally be put in my name. The *** Documents still have not been filed. I had to keep purchasing additional Temp Tags/Plates while I waited.When I purchased the vehicle they gave me 1 key FOB and told me to purchase the replacement and they would reimburse me (note, I reside in ****). When I sent documents for reimbursement, they said I should contact the warranty company and lie to them to get the key reimbursed. I did what they stated and was denied. To date, they have not reimbursed me for the nearly $800.The CARFax report shows that placed the vehicle back for sale more than 60 days after I purchased the vehicle. They have not responded to this. After multiple phone calls with no response/ being hung up or lied to... I called ******* and had an Account Manager work for me. She has tried to contact them for the past 30 days and was not able to get a response to my situation. She even advised they hung up on her. This is not the service levels you would expect from a "luxury" brand.This has been a nightmare and has caused emotional trauma. My outstanding issues are the reimbursement for the Key FOB, verification CPO documents were filed, updating CarFAX to show they are no longer trying to sell my vehicle.

  Business Response

  Date: 02/10/2025

  We are advised that the dealership has reached out to the customer to resolve his concerns.

  Customer Answer

  Date: 02/13/2025

   
  Complaint: 22795884
  
  I am rejecting this response because:

  They called to advise payment was sent but as of today I have not received it.   As I only have 10 days to respond, I am stating this has not yet been resolved.  I will respond again once, if received.
  
  Sincerely,
  
  ****** ********

  Customer Answer

  Date: 02/14/2025

  I have received the reimbursement check as requested.  Despite the dealerships lack of response, lying to the customer and customer service, I am able to close out the complaint.

• Initial Complaint

  Date:12/30/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am writing to formally express my extreme dissatisfaction and frustration with my leasing experience at Braman Hyundai. The entire process has been disorganized, misleading, and distressing, leaving me deeply regretting my decision to lease this vehicle. The poor handling of my concerns has made owning this car unenjoyable, and I am questioning whether this is even the right vehicle for **** specifically requested a hybrid with a sunroof and pre-installed leather seats. My broker received photos of a car meeting those requirements, which led me to your dealership. However, the associate who provided the photos was no longer employed, and I was handed off to someone else who failed to clarify that the car being offered was a different trim. It wasnt until later that I realized it lacked leather seats.The dealership agreed to install leather seats, but the process was chaotic and unprofessional. It took two weeks, with no updates unless I followed up myself. When I finally received the car, the seats were poorly installedwrinkled, torn, and of low quality. Despite raising concerns, I was told the seats needed to settle in. After waiting another month, the seats remain in unacceptable condition. Attempts to follow up have been ignored, and my voicemail to the dealership manager has gone unanswered.This entire ordeal has caused me significant stress, wasted my time, and left me deeply disappointed in Braman Hyundais lack of professionalism and accountability. At this point, I am not only requesting that the seats be properly replaced with high-quality leather, but I also urge Hyundai to consider replacing this vehicle entirely with one that matches the specifications I originally requested. The dealerships failure to deliver what was promised and its subsequent mishandling of my concerns warrant this consideration.

  Business Response

  Date: 01/13/2025

  The dealership has spoken with the customer and informed her that the leather company has agreed to **** the seats.

  Customer Answer

  Date: 01/29/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ********* ***********

• Initial Complaint

  Date:09/14/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am writing to formally lodge a complaint against the dealership regarding an ongoing and unacceptable issue with the vehicle I purchased from them in early June 2024.On the day of delivery, I was informed that the vehicle I originally purchased was damaged, and I would instead be receiving a replacement. I accepted the replacement vehicle, and it was delivered without issue. However, it is now mid-September, and the vehicle has yet to be transferred into my name.This failure to transfer the vehicles title has caused significant and ongoing inconveniences. Not only am I insuring a vehicle that is not legally in my name, but I am also unable to register my vehicle for I-95 express lanes, further hindering my ability to use the car. Despite my repeated attempts to contact the dealership regarding this matter, their agent has stopped responding to my messages, leaving me with no resolution in sight.I believe this issue stems from the dealerships failure to submit the necessary title transfer paperwork, which is unacceptable and unprofessional. I am requesting the Better Business Bureau's assistance in resolving this matter as quickly as possible.Thank you for your time and attention. I look forward to your prompt response and resolution to this serious issue.

  Business Response

  Date: 10/10/2024

  We are advised that this matter has been resolved.

  Customer Answer

  Date: 10/14/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID 22286838, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  Daryl Bartkunsky

• Initial Complaint

  Date:09/06/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  In 2019 I bought a "NEW" Hyundai Elantra from Braman and started having problems with the car almost immediately. Car is in the service department right now and while speaking with the service advisor I find out the car was used, I'm the 2nd owner!! My contract and paperwork that I signed when I bought the car clearly state it is "NEW". They committed fraud and lied. The sales man, sales manager and finance manager had to have all know. BUYER BEWARE!!!I wish someone from corporate or legal would contact me

  Business Response

  Date: 10/03/2024

  We are advised that the vehicle that the customer purchased was, in fact, a new vehicle.  Per the customers request, the dealership has reached out to the customer to explore what trade in options may be available.  

• Initial Complaint

  Date:09/06/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On August 18th, I signed the paperwork for a three-year lease of a 2024 ************ and returned on August 19th to pick the car up. Upon receiving the car, I noticed that it had not been filled up with gas, so we went across the street with our sales advisor to put gas in the car. When leaving the gas station an error message popped up stating check drivers assistance. I informed my SA of this error message and was asked to return with the car to the service center on a following day. In addition to the previous error message, I would also receive a car is in idling mode and is now turned off message every time I would turn the car on through the connected Bluelink application.I brought the car back to the service center on August 21st and left the car there for a week. When I returned to pick the car up on August 28th and turned the car on, I immediately received the same car is idling notification I had informed the service center of the week prior. When I informed my service advisor, I was told they found no issue with the car, everything had been reset, and I needed to reset my phone application. Halfway through the drive home the same Check Drivers Assistance warning I was originally told to bring the car in for appeared on my dashboard as well.These messages persisted for another week, and I made an appointment to bring the car back to the service center. In the meantime, I filled out the survey in my inbox regarding my car purchase experience, this survey was submitted on September 4th. The following morning, September 5th, I received a text message from my sales advisor informing me that they had been fired due to the review that I had left. I immediately began trying to contact the general manager for this location as I was incredibly uncomfortable with this interaction.I called the location multiple times throughout the day, half of which were hung up on, and left multiple messages for the manager to contact me and have yet to receive a response

  Customer Answer

  Date: 09/10/2024

  On Friday, September 6th I received another message from the sales associate I signed my leasing contract with informing that she had been reprimanded as a result of my review. I continued to reach out to the dealership in the hopes of getting in contact with a manager, and was finally able to make contact with someone around 12:30 pm EST. I informed the manager of the issue I was having and he let me know he would speak to the employee an get back to me. Upon his return call he informed me he had seen the messages and he felt that the employee was simply trying to help me. I asked how texting me I got fired because of you was helping me? He had no response and offered no apology. Instead he recommended I bring my car in for servicing and I would be given a loaner vehicle. I informed the sales manager I no longer felt comfortable doing business with their location and would like to return the vehicle and receive my deposit back.
  I was told it no longer worked that way because I have had the vehicle for too long, and if I wanted to return it I would have had to have done so by day three of ownership. I let the sales manager know that on day three I returned the car to their service center because of the issues with the vehicle, and three weeks later those issues still persisted. He let me know I would have to follow-up the process for lemon law at this point and they will eventually switch it out for another vehicle if they are unable to resolve the current issues. 
  After insisting I wanted to return the car and get a refund I was told I would have to speak to the general manager, who was at a different location for the day and he did not have a contact for. When I called the location the general manager was supposedly at I was informed they never had an employee there of that name in that position. Eventually I was able to get an email for the general manager, where I sent a message informing them of all that had transpired.
  A call was made within 20 minutes of my email being sent, around 4:30 pm EST, requesting that I return the vehicle, but I only had until 6pm that day to do so. Upon arriving at the dealership to return the vehicle I was informed that they would take the car but could not refund me my money that day as accounting was closed, but a check and the paperwork stating my contract was voided would be available first thing Monday, September 9th for pick-up. I received no contact on Monday September 9thinforming me anything was available and sent an email requesting a response first thing Tuesday September 10th. No contact has been made from this dealership, and I am continuing the process of trying to get in contact with them. 
  

  Business Response

  Date: 10/15/2024

  we have been advised that the matter has been resolved.

  Customer Answer

  Date: 10/15/2024

   
  Better Business Bureau:
  
  The business did reach out to me to resolve my issue. They offered me a partial refund of my deposit and charged me for the lease I retuned which they sent back to their main company. I am unsatisfied with their resolution and have contacted their corporate department.
  
  Sincerely,
  
  Amina Singh Gutierrez

• Initial Complaint

  Date:09/03/2024

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I received my Registration and License plate and I have a concern. The total amount paid does not equal actual cost. I gave dealership certified funds of $31,500. Based on the registration, my total out the door cost is $31,190.06. A difference of $309.94.The title company failed to timely process the paperwork within 40 days of purchase and incurred $159.07 penalties and interest. This additional amount should not be charged to me since the dealership insisted on using their processing agent at an additional cost to me of $583.00.I used the following figures from the purchase order and registration:Vehicle $26,909.11 Pre delivery fee $998.00 Taxes $2567.45 (not including penalties)Private agency fees $583 ($349+$244)Lic, title,handling $132.50 Total = $31,190.06 $31,500 - $31,190.06 = $309.94.I was told at the time of sale any overpayment would be refunded to me. It has been over **************************************** received a refund for the overpayment/overcharge of $309.94

  Business Response

  Date: 09/30/2024

  The dealership will reach out to the customer directly to address this complaint.

  Customer Answer

  Date: 10/04/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and although this resolution is satisfactory to me it could have been resolved much sooner.  *********************** with customers after the sale could have resolved this issues much sooner and without having to involve filing a complaint. 
  
  Sincerely,
  
  ***** ********

• Initial Complaint

  Date:06/07/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Stay away from this dealership especially my sales man Mohab and sales manager *********************. I recently purchased a vehicle end of May which I thought was certified pre owned. I live in *********, Nc so this was a remote transaction. On delivery of my Genesis **** I noticed a huge scuff /scratch on the front driver side bumper and a dent on the back.l bumper. After inspecting the inside I saw there were areas where the car was again damaged. Im not sure how this car even passed Genesis ************* which is supposed to have a high standard being a luxury brand. The issues continue the steering wheel leather has scuffs and the driver seatbelt doesnt go back into place smoothly as it should when unbuckled. I was completely lied to about the damages my salesman Mohab never **** me pictures showcasing the damages and he never mentioned it over the phone or text. The company that transported the Genesis **** me pictures showing the car had these damages before he picked up the car. I will be reaching out to Hyundai corporate to file a complaint about my experience and how this dealership certifies these vehicles with clear damages. The car never came detailed and the car clearly looks used inside, not the service I was expecting from A luxury car manufacturer. I have called all week and havent got a response from any managers to resolve these issues, once you purchase the car they dont care about you clearly. I would highly advise to never buy a car from them. This has been a poor experience overall and I will never do business with them again.

  Business Response

  Date: 07/19/2024

  We are advised that the dealership reached out to the customer and has resolved this matter to the customer's satisfaction.

• Initial Complaint

  Date:06/03/2024

  Type:Order Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On April 15, 2024, my daughter and I visited Braman Miami Hyundai dealership to sign a new lease with Mr. ******** the salesman. Prior to our visit, I had discussed over the phone with Mr. ******* an offer I had received from another dealer: $390 monthly payments for 36 months, a $500 down payment that included the first payment, and a ******-mile allowance. Mr. ******* assured me he could offer a better deal, which prompted our visit to finalize the agreement.After completing the initial process with Mr. ******** we proceeded to the next step with the finance representative, *************************. Mr. ******* frequently communicated with ************** during this time to secure authorization, so by the time we met *************** he was fully informed of all the details.However, a month later when I was making the first online payment, I noticed that the lease was entered as a 10,000-mile allowance instead of the agreed ****** miles. I had provided proof of the ******-mile offer to both Mr. ******* and **************. While I acknowledge that I should have reviewed the documents more thoroughly, ************** summarized the details during the signing process and specifically confirmed the ****** miles when I asked.Since discovering this error on May 30, I have attempted to contact ************** through Mr. ******** who provided the general number ************. Despite being transferred multiple times, I was either told ************** was unavailable or got disconnected. As of today, June 3, my emails have also gone unanswered.I request assistance from BBB to rectify this issue and amend the lease agreement to reflect the correct ******-mile allowance. Ps. The picture attached is the offer confirmation sent to my daughter and showed to them. If you need further informations and details, please don't hesitate to contact me. *********************** **********

  Business Response

  Date: 07/03/2024

  The general manager of the dealership is presently reviewing this complaint.  However, there is a nationwide outage by CDK that provides all computer services to over ****** dealerships, including this dealership.  The dealership has been unable to access any of its computer systems (including past deals) for over two weeks.  When CDK returns to service, the store will review the complaint and report back to the customer. 

  Customer Answer

  Date: 07/06/2024

   
  Better Business Bureau:
  

  In reference to complaint ID ********, I find that this resolution is satisfactory to me. 

  Finally, after a few emails, they contacted me and arranged for me to sign new documents in correction of what was signed on the day of the lease, shortly after, the finance person himself, ***** called me straight away and we talked friendely.

  I understood when he explained it to me. that he had a lot of work, but I made my point clear of my dissatisfaction, not having received a response precisely due to lack of contact.

  Then we went back there on Wednesday, July 3rd, me  and daughter to sign a new and corrected docs that will be submitted to Hyundai to correction, and I believe everything is fine now.

  Thank you for your attention and effort and, I emphasize the importance of this department in defending small cases that honestly should not happen if attention was given to the customer, such as at the time of sale.

  Thank you again and God bless your work

  Sincerely,
  
  ***********************

• Initial Complaint

  Date:04/16/2024

  Type:Delivery Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered a car part for my Hyundai but when it arrived I compared it to the part on my car and realized I had ordered the incorrect part. I have tried multiple times to call and simply get transfered to a voicemail instead. Nobody will answer or return my calls to return a product that was incorrectly purchased.

  Business Response

  Date: 04/25/2024

  The dealership has reached out to the customer to discuss his concern.

  Customer Answer

  Date: 04/25/2024

  To whom it may concern. Braman Hyundai reached out to me directly and this issue has now been resolved. Thank you for the assitance provied by BBB.