ComplaintsforBraman Hyundai

• Initial Complaint

  06/03/2024

  Complaint Type:

  Order Issues

  Status:

  Resolved

  More info

  On April 15, 2024, my daughter and I visited Braman Miami Hyundai dealership to sign a new lease with Mr. ******** the salesman. Prior to our visit, I had discussed over the phone with Mr. ******* an offer I had received from another dealer: $390 monthly payments for 36 months, a $500 down payment that included the first payment, and a ******-mile allowance. Mr. ******* assured me he could offer a better deal, which prompted our visit to finalize the agreement.After completing the initial process with Mr. ******** we proceeded to the next step with the finance representative, *************************. Mr. ******* frequently communicated with ************** during this time to secure authorization, so by the time we met *************** he was fully informed of all the details.However, a month later when I was making the first online payment, I noticed that the lease was entered as a 10,000-mile allowance instead of the agreed ****** miles. I had provided proof of the ******-mile offer to both Mr. ******* and **************. While I acknowledge that I should have reviewed the documents more thoroughly, ************** summarized the details during the signing process and specifically confirmed the ****** miles when I asked.Since discovering this error on May 30, I have attempted to contact ************** through Mr. ******** who provided the general number ************. Despite being transferred multiple times, I was either told ************** was unavailable or got disconnected. As of today, June 3, my emails have also gone unanswered.I request assistance from BBB to rectify this issue and amend the lease agreement to reflect the correct ******-mile allowance. Ps. The picture attached is the offer confirmation sent to my daughter and showed to them. If you need further informations and details, please don't hesitate to contact me. *********************** **********

  Business response

  07/03/2024

  The general manager of the dealership is presently reviewing this complaint.  However, there is a nationwide outage by CDK that provides all computer services to over ****** dealerships, including this dealership.  The dealership has been unable to access any of its computer systems (including past deals) for over two weeks.  When CDK returns to service, the store will review the complaint and report back to the customer. 

  Customer response

  07/06/2024

   
  Better Business Bureau:
  

  In reference to complaint ID ********, I find that this resolution is satisfactory to me. 

  Finally, after a few emails, they contacted me and arranged for me to sign new documents in correction of what was signed on the day of the lease, shortly after, the finance person himself, ***** called me straight away and we talked friendely.

  I understood when he explained it to me. that he had a lot of work, but I made my point clear of my dissatisfaction, not having received a response precisely due to lack of contact.

  Then we went back there on Wednesday, July 3rd, me  and daughter to sign a new and corrected docs that will be submitted to Hyundai to correction, and I believe everything is fine now.

  Thank you for your attention and effort and, I emphasize the importance of this department in defending small cases that honestly should not happen if attention was given to the customer, such as at the time of sale.

  Thank you again and God bless your work

  Sincerely,
  
  ***********************

• Initial Complaint

  04/16/2024

  Complaint Type:

  Delivery Issues

  Status:

  Resolved

  More info

  I ordered a car part for my Hyundai but when it arrived I compared it to the part on my car and realized I had ordered the incorrect part. I have tried multiple times to call and simply get transfered to a voicemail instead. Nobody will answer or return my calls to return a product that was incorrectly purchased.

  Business response

  04/25/2024

  The dealership has reached out to the customer to discuss his concern.

  Customer response

  04/25/2024

  To whom it may concern. Braman Hyundai reached out to me directly and this issue has now been resolved. Thank you for the assitance provied by BBB.

• Initial Complaint

  03/08/2024

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Answered

  More info

  I bought a vehicle on February 9th , I was given temporary plates for 30 days , the plates are about to expire and I still haven't received my original plates. I have called the dealer and have been hung up on multiple times and now the sales person I felt with is also rejecting my calls , I will have to travel to ***** from ****** to get new temporary plates because they can't just send me new ones or take the time to speak to me over the phone.The temporary plates are part of their service and deal included in the price of the vehicle in which they are not honoring the proposed service.

  Business response

  04/03/2024

  We are advised that the customer has received their tag and the matter is resolved.

• Initial Complaint

  12/04/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  "On November 9, 2022, I took my car to Braman Hyundai in *****, *******, and was charged $641.98 for a new battery. However, after moving to ********, I have experienced repeated issues with the battery dying, requiring multiple jump-starts. Despite visiting ******* ***** Hyundai ******* and being told the warranty could not be transferred, I was later informed by the manufacturer that the battery was faulty and should be replaced under warranty. Despite numerous calls to local Hyundai dealerships and customer service, I have received no assistance. I am seeking resolution for this issue and compensation for the inconvenience and additional expenses incurred."

  Business response

  12/14/2023

  It is unclear why the ******** dealership would not honor the battery warranty.  The customer had his battery replaced with a ********************** part on 11/10/2022.  On batteries, Hyundai warranties the batter for one year.  After one year, Hyundai pro-rates the warranty.  If the customer went to a ********************** dealership, the battery should have been covered under the warranty.    

• Initial Complaint

  10/18/2023

  Complaint Type:

  Delivery Issues

  Status:

  Answered

  More info

  I am writing to report severe service inadequacies at Braman Hyundai's Online **************** regarding Order #****, placed on October 10, 2023.October 11: Called for an estimated delivery date; was promised an email update, which never came.October 13: The discovered order was just being processed with a price change requiring additional payment.October 17: The promised arrival date. Called and was put on hold for 30 minutes. Spoke to *****, who promised to consult the manager and call back - no call was received.October 18: Endured a 26-minute hold, the call was then disconnected. Numerous re-calls were unsuccessful.On inquiring about the manager's name via Braman Hyundai's general line, I was told it was ****** My attempt to request a direct transfer was denied.Concerns:Mismanagement: Delay in processing and unexpected price change.Communication Failure: No updates were provided despite promises; ***** failed to return my call post-manager consultation.Poor ***************** Extended hold times, unfulfilled transfer request to manager *****, and unresponsiveness.This experience reflects poorly on Braman Hyundai's service ethos, leaving me uncertain about my order's status and delivery.

  Business response

  11/17/2023

  We are advised that there was an issue with Hyundai in processing parts that were orders that week.  In addition, it seems that the parts that the customer selected on the website were incorrect as it relates to the **** of his vehicle.  The dealership reached out to the customer and, as a goodwill gesture, offered to send the parts at no charge to the customer.  

• Initial Complaint

  09/06/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  Resolution: Damages from Recall 237 *** Lock In Mid July 2023], I encountered severe malfunctions of the *** lock system while operating my Hyundai ********. The malfunction led to an alarming situation where my brakes fully locked unexpectedly during operation, causing both safety concerns and subsequent damages. The excessive heat generated as a result of the *** lock malfunction has adversely affected my vehicle's brake system. I wish to highlight that the brake pads were replaced recently, with less than ****** miles on them, and the unforeseen heat exposure has significantly shortened their expected lifespan . A fire in the engine was prevented by promptly stopping the vehicle. the recall notice itself, while acknowledging the potential safety concerns, ambiguously suggests that the vehicle "may be safe to drive but it is recommended not to drive it." I am unsure about the safety of driving my vehicle, particularly with a known *** issue that could potentially recur.Despite my prompt action to address this critical issue, my attempts have been met with various challenges. During my most recent visit to your service center on September 1st 2023, I invested a considerable amount of time from 9 am to 4 pm to address this situation to fulfilled the second appointment obtained to complete tge recall. To my dismay, I was informed that the required part for the recall was missing at little after 4 pm resulting in a significant inconvenience and a waste of full day at the dealer.Specifically, I am requesting a goodwill claim to be completed on the same job ticket so to cover the damages incurred as a result of the *** lock malfunction and the consequential incomplete recall procedure. The damages include replacement brake pads and rotors that were directly affected by the excessive heat generated during the malfunction and witness by general mechanic visited back in July.I trust that Hyundai values its customers' satisfaction ***********************

  Business response

  10/03/2023

  We are advised that there was a delay from the manufacturer in getting the part required for the repair.  The part has arrived, and the dealership will perform the recall repair.

• Initial Complaint

  07/12/2023

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  I used an online OEM Hyundai parts service to order parts and Braman Hyundai sent those parts to me. I need further assistance with those parts. I have called Braman Hyundai and left 6 voicemails, as well as, sent 3 email responses requesting assistance. They are not returning my calls or emails. This is completely unacceptable. I'm asking the parts department to call me back. My name is ***************************** and my number is ************.

  Business response

  07/13/2023

  We are advised that this matter has been resolved to the customer's satisfaction.  

• Initial Complaint

  07/06/2023

  Complaint Type:

  Delivery Issues

  Status:

  Resolved

  More info

  ORDER #***** - Placed 05/23/2023 Part NumberPart NamePriceQuantityTotal 82651-2S010Handle, Outside$32.251$32.25 Order not filled and no answer from email query. Only status the same as from day one.Order #***** Placed on May 23, 2023 Status In Progress Seller Braman Hyundai

  Business response

  07/11/2023

  We are advised that the dealership has contacted the customer and the matter is now resolved to the customer's satisfaction.

  Customer response

  07/14/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***********************

• Initial Complaint

  06/28/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I dropped my Hyundai ******** off at Braman Hyundai for maintenance and an ** issue that I was experiencing on Memorial Day. My service advisor tried to dismiss my claims of the ** issue. It has been almost a month now with limited updates and updates they gave me I cant even trust as Ive been lied to on the status in this past month. It took over three weeks for the dealership to diagnose the issue without giving me a call to verify it is under warranty did inform me that they started working on the vehicle. At this point, Hyundai is still expecting me to make a lease payment to a car I have not had for a month. I have tried multiple times to get a hold of the service manager and they have refused to give me a call back or answer my phone calls. Hyundai offers a care advocate program. The dealership is refusing to provide any information to my advocate, claiming that they cannot provide them any information regarding my vehicle. I am extremely disappointed in the way they have handled the situation. I want this resolved by Braman Hyundai paying my lease payment for the month of me not having a car and the issue to be resolved immediately. This matter is unacceptable.

  Business response

  07/17/2023

  We are advised that the delay in repairing the customer's air conditioning is related to an evaporator that is on back order with Hyundai ***.  The dealership has been in contact with the customer and is attempting to get further assistance from Hyundai ***. 

• Initial Complaint

  04/26/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  My vehicle was in their possession since January 2023 for minor repairs. They unfortunately ended up saturating my interior with water, so they provided a free service to remove mold spores and provided some warranty services.I received my car back from the dealership last week, upon drop off I notice scratches and dings all over the vehicle exterior.I notified the dealership and they told me they could repair it. They keep delaying this further and I've lost all faith in this dealership.I would like the damage to be repaired by a 3rd party at this point as they are failing to respond or remedy the situation in a timely manner.I was to bring in the car for inspection today, they asked me to wait to do so because they lacked loaners.As of today, they cannot inspect the car because my service advisor is off and they do not have any loaners.They escalated the case internally once more in hopes to get me a loaner, but I am now seeking outside ******* in this matter.

  Business response

  05/11/2023

  The dealership has reached out to the customer to discuss his concern.

  Customer response

  05/11/2023

   
  Complaint: 19985234

  I am rejecting this response because:

  I was originally told by the advisor ****, upon review of the intake footage that all of the damage but the roof would be repaired, and he would need me to come to see the top of the car because they were unsure how that would occur, although it is near the wing that was replaced by Braman.

  As of yesterday, I was told via the call that the case was reassigned to a service manager who has reviewed the footage and see's the scratches on the car upon intake.

  That is not the case, the car did not have any damage prior to intake by Braman Hyundai and this matter has been escalated to my insurance provider.

  Braman has refused to provide their insurance information on multiple occasions.

  Sincerely,
  
  ***********************

  Business response

  05/12/2023

  We are advised that there is a video walk-around of the customer's vehicle that clearly shows the scratches were on the vehicle when it was initially brought in.  If the customer has turned this matter over to his insurance company, then his insurance company will work it out with the dealership's insurance company. 

  Customer response

  05/15/2023

   
  Complaint: 19985234
  
  I am rejecting this response because:

  I have a photo from the day the car was picked up by the dealership where it shows no ding in the driver door.

  This photo was provided to ****, the service advisor.

  I was originally told that they reviewed the tape and could justify repairing everything but the roof because they do not have footage of this, I was told that by the service advisor ****, but this changed when it was reassigned to the service manager whom I believe his name is *********

  I have not reviewed their footage, but I have my own photos.

  Can they provide the footage and upload it to the BBB? This was escalated to the insurance because of lack of responses from Braman and lack of care.

  They took footage from the first day the car was brought there, I would like to verify the metadata dates of their original footage.

  
  Sincerely,
  
  ***********************

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩