Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:11/15/2024

  Type:Service or Repair Issues
  Status:

  UnpursuableMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I did a lease buyout on 10/15/23 with Kendall Hyundai. The following products were offered and included in the financing: ************* $1100.00, Complete Platinum Maintenance package $2797.00, Prepaid Maintenance package $1400.00, and Tri Bundle Maintenance package $1400.00. The total for these optional items is $6697.00. Within 7 business days I contacted the finance manager, **** *********, to cancel the optional packages. I was told to come into the dealership to sign the cancellation forms. I did go to the dealership on 10/27/23 and I signed the cancellation forms. I contacted Mr. ********* several times via email and was assured by him that I would be receiving the full refund within 60 days. I continued reaching out for several months and it has been over a year and I have not received the refund.

• Initial Complaint

  Date:09/05/2024

  Type:Service or Repair Issues
  Status:

  UnpursuableMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have been trying to contact Kendall Hyundai for assistance on obtaining status on my vehicle service for my Hyundai Tucson, 2022, red. However, no one picks up the phone and neither am I able to get a representative to address my concerns. Additionally, they offered me a loaner vehicle and have not contacted me to provide me with the process on obtaining a loaner vehicle either. The event occurred in July 13, and up until now, I have not received any service and or being able to get in contact with a representative I would like to receive a call and or email communication from Kendall Hyundai to assist me with 1) the status of my vehicle service, 2) the process to receive a loaner vehicle and 3) repair my vehicle timely, free of charge, from Kendall Hyundai as they promised me during service check in. My vehicle vin number is: *****************.

• Initial Complaint

  Date:03/29/2024

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Please see detailed letter attached with all of the requested information.

  Customer Answer

  Date: 04/17/2024

  Hi I was devasted to find this email saying that my case has been closed because the company has moved or is out of business. That is simply not true.  Their address is below and they should not get away with what they have done to me and MANYof other people.  Please reopen this case and pursue it further.  Let me know how I can assist you. I have attached the letter that I submitted with the complaint outlining the details of my complaint.  Sorry I did not respond to your email sooner.  The email notifying me that the case was closed went to spam.   
  Kendall Hyundai | Hyundai Dealer in *****, **
  
  Kendall Hyundai
  **************************************
  
  Contact Us. Main ************ Parts ************ Sales ************ Service ************.15895 S. ***** Highway ***************. Get Directions. Kendall ...
  ?Contact Us  ?Service  ?View New Inventory ?Schedule Service

• Initial Complaint

  Date:03/01/2024

  Type:Billing Issues
  Status:

  UnpursuableMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Date of occurrence : 02/28/24 Money paid: $758.31 I had no issue until now with the dealership. I went in for a complementary oil change and tire rotation. However their service advisor, ***************************, in the auto department added $480+ of services never verbally approved or asked for. I arrived at my appointment and briefly spoke with ****** about what i needed done for the vehicle. I specified to do an oil change and tire rotation. this was at 11:30 am. At 2:56pm I spoke to ****** again in his office to agree for my engine coolant to be topped off as it was low. At no other time did I agree to any other work done to the vehicle or was notified and gave approval for any work. 11:30am - 4:08pm just to be blindsided with a bill. The oil change and tire rotation were free, and anti freeze to be added as a charge was what was expected. A brake flush, wheel alignment, cabin filter change, and engine filter change were done without my notice or consent. When asked why additional services were charged that were never agreed on, ****** gaslighted me on what was previously agreed upon. I rebutted his claims and he continued to remain fixed on his story. When he just sat there in silence afterwards looking off at a wall, I knew there wasnt going to be any change in his demeanor. He then told me I could pay with credit card (which I didnt). Looking on the back of the agreement, using a credit card is an agreement of satisfaction of services. I would have stuck around to complain to a manager, but I have other responsibilities and Children to look after so I was forced to pay (debit). I got a copy of the itemized services after getting no further on the issues. He then stood around not saying anything and muttered something under his breath as I left. I am not looking to get the full payment back, but I don't intend on letting them keep what was over charged (about $480 before taxes).

• Initial Complaint

  Date:01/18/2024

  Type:Service or Repair Issues
  Status:

  UnpursuableMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have various issues with this business first one the paint was chipping off a car. The car had ****** miles on it. They repaired and repainted the affected areas for it to start chipping and peeling off . The navigation screen is starting to look like a matted picture frame. The car has ****** miles on it. This should not be happening to a navigation screen the door handle which I never use on the passenger backseat. I don't drive anybody in my car I went to open it. The whole handle came off, I took my car in July of last year to get an oil change. The tire sensor light was on and again I told him there was issues with the idol they did not drive the car they did not take the car out of the service ********, to even see how it was idling and driving. There's a noise coming from under the hood they say they can't hear it but the noise is worse now and they told me they would have to hook my car up to a diagnosis machine which I know takes at the most three hours. They wanted to keep my car for 10 days without giving me a loaner car. They told me that the tire sensor light had to be replaced which it did not. They didn't even add air to the tire nor drive the car I put air in the tire and drove the car. The light has not come on since July 2023. They did a great job. I called and told them the brakes were going down to the ground they said they need to be worked in three weeks. After that I had an accident. The brakes went back down to the ground , they did not even return a call when I reported this to them. I've been waiting since July of last year for them to contact me for a loaner car to do the diagnosis test now they're telling me it's three weeks wait and they cannot give a loaner car. This is a horrible, horrible dealership. They tried to sell tell you you need fraud parts when you don't so fraudulent sales which has been reported to the highway safety I am so tired of car dealerships, charging outrageous prices and overcharging prices on parts

• Initial Complaint

  Date:12/18/2023

  Type:Service or Repair Issues
  Status:

  UnpursuableMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I dropped my car off for a battery problem on around August 20, 2023. I not only complained about the battery, but also about a scratch/bump they had given the vehicle when I had dropped it off in April and an issue that caused the car to accelerate (which I also had noticed in April).A few weeks later, I got a loaner because they had kept my car for a week without a resolution. Three months later (almost four months at the dealership), my car was ready to be picked up. The dealership fixed the scratch and as a courtesy, they also fixed the windshield water cleaner.I picked up my car on Friday the 15th, at around PM, and took it home. My sister uses this car for her daily job, and when she checked the vehicle, she noticed a few things:1) The car was scratched inside - obviously done when they took the seat off 2) There is a bump in the floor of the vehicle. I do not know if that is related to how they fit the battery or when they lifted the car, but they say it came like that from the factory - I know that not to be true because we had the car for a year without that bump 3) They broke the ties of my seat cover and now I cannot place them Not to mention the car had grease marks all over the inside, and the tires were very low.I simply want them to take responsibility for the problems and treat us with respect. Just because we have bought an "economic" car does not mean we do not deserve to be treated fairly.The car is under warranty.

• Initial Complaint

  Date:08/27/2023

  Type:Billing Issues
  Status:

  UnpursuableMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  **********************,This is *******************************, I was looking to finance a Dodge Charger on August 27, 2023 at your dealership.I was denied a car loan opportunity based on my race color ethnicity and creditworthiness.Im exercising my federally protected civil and consumer rights against this denial of this loan. Pursuant to 12 CFR Part **** - Equal Credit Opportunity Act ************************* B protects applicants from discrimination in any aspect of a credit transaction.Its against federal law to deny me of this opportunity when I have extended my credit to your company for a consumer credit transaction. (b) Act means the Equal Credit Opportunity Act (Title VII of the Consumer Credit Protection Act).You can cure this issue by granting me the opportunity to receive the Dodge Charger in a fair car loan.Open-end credit means credit extended under a plan in which a creditor may permit an applicant to make purchases or obtain loans from time to time directly from the creditor or indirectly by use of a credit card, check, or other device.Official interpretation of 2(w) Open-end credit.(x) Person means a natural person, corporation, government or governmental subdivision or agency, trust, estate, partnership, cooperative, or association.(y) Pertinent element of creditworthiness, in relation to a judgmental system of evaluating applicants, means any information about applicants that a creditor obtains and considers and that has a demonstrable relationship to a determination of creditworthiness.(z) Prohibited basis means race, color, religion, national origin, ***, marital status, or age (provided that the applicant has the capacity to enter into a binding contract); the fact that all or part of the applicant's income derives from any public assistance program; or the fact that the applicant has in good faith exercised any right under the Consumer Credit Protection Act or any state law upon which an exemption has been granted by the Bureau.

  Customer Answer

  Date: 08/27/2023

  ***************************************
  

  This Business is opened

   

   

• Initial Complaint

  Date:02/28/2023

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My 2018 Elantra started shutting down on its own and i took it to the service department of the dealership, there i was told they needed to run a diagnostic, a few days later i was called and told the warranty was going to cover the repairs and the car mostly needed a new engine, 12 days later i was called to pick up the car which was repaired to factory standards i picked up December 31st or so January 2nd i was back at the dealer because the car kept on shutting off, same process again, i was texted the car needed a cranckshaft sensor replaced and some of the coolant hoses needed to be replaced as well, this time it was out of pocket and the car will be running to factory standards when completed, 18 days later i was texted to pick up the car, the next day i was texted again not to show up because the car was shutting off and they needed more time, comes Feb 6th i had not heard anything at all from the dealer nor the specialist that was helping, i decided to show up and speak to the manager of the service department which never showed up after having me wait 2.5 hrs for, just to send someone over to tell me the car cant be repaired due to my own neglect and the warranty denied the engine, yet they said the car was repaired the first time, second time they said it was a sensor and now is my neglect, the warranty should have denied the services since day 1 if what they are telling me is the truth, at this point they do not know what the car have and do not want to follow their ******* mile warranty to replace the vehicle, all this without providing me a loaner vehicle for me to run my personal life, I took the matter to corporate Hyundai and a case manager reach out with case # ********. Said she was going to reach out the last email was received on Feb 21st saying the dealer had 48 hrs to respond, it is now Feb 28th 2023 and the case manager does not pick up the phone nor responds to my emails nor calls me back. Words cannot describe my disappointment over 2 month

• Initial Complaint

  Date:12/21/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I had my vehicle towed to Kendall Hyundai on 12/2/2022. I was told that my vehicle would be looked at within a week or 2 and then they would submit it to corporate for approval for a loaner. On 12/7, I texted with the advisor ****** asking for info he said "the shop is really slammed your vehicle is in line for diagnostics hasn't come in just yet". On 12/12 I emailed ****** copies of my receipts from oil changes for him to submit to corporate and asked when the car would be looked at, I received no response so I texted him the next day on 12/13 letting him know that I had emailed him the day before and wanted to know if he received it and wanted to know if they had been able to check my car. Once again he didn't respond. So on the following day December 14th I text him again saying that I was following up that I didn't receive a response the day before. He responded saying that they're still working on getting all the info submitted then following the process for an approval that hopefully soon. I responded asking so the car was already checked and he said yes. I'm waiting for the full report but the most important part is getting it approved by the factory. I'm working on it. If I need additional info I will call you. On 12/17th I text asking if he had heard anything on the auth and I received no response. On December 19th I text him once again if he had heard anything on the auth and called him twice and no response. I decided to contact the dealership and left a message and was told that I would be called back within 5 minutes. I didn't receive a call back so the next day I called once again. I was then told that there were loners available. So I requested to speak to a manager. I spoke to a manager, I do not recall her name And she contacted ****** and he said that he had already submitted the documents to corporate. I called corporate and they had not received anything from dealership. Called corporate again today and still no documents.

  Business Response

  Date: 01/20/2023

  The workload was back up for diagnostic on engine repairs. The diagnostic was completed and pictures submitted. We submitted the oil change records to Hyundai. We have to wait for a response from Hyundai. Unfortunately the diagnostic time takes longer than expected. Loaners are not given until approved by Hyundai.

  sorry for all the inconvenience.

   

• Initial Complaint

  Date:11/05/2022

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I got a new lease from this dealer and I gave a ****** Murano as Trade. After some weeks ****** started to call me about late pa*ments. I contacted the Hyundai dealer to resolve this and see the status of the ****** pa*off check. I suffer a lot to be able to speak with someone in the dealer and at some point, I got a response that the check is in the wa*. Now I have a 'Late pa*ment' mark * m* credit and m* score got down man* points because of it. I am ver* frustrated. I was doing all fine but the Hyundai Kendall dealer the opposite. I need to resolve it and get m* credit score clean as alwa*s.

  Business Response

  Date: 11/21/2022

  Good afternoon,

  Apologies for the delayed response, We send your payoff on time, the issue is that some banks take longer when is a non ****** dealer.

  We are trying to confirm when your loan was satisfied.

  Customer Answer

  Date: 12/01/2022

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***************************