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Business Profile

Online Retailer

Smart Saker

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Online Retailer.

Complaints

Customer Complaints Summary

  • 71 total complaints in the last 3 years.
  • 17 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:05/15/2023

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I order the Saker chainsaw. I did not receive a battery charger with my order, nor did I receive a second battery. I have email this company. I have looked for a telephone number but can not find one. When the one battery runs out I will not have any way to charge it. This company needs to have a way of communicating with customers. SORRY.

  • Initial Complaint

    Date:05/12/2023

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered and paid for a snark small chainsaw in February, 2023. I have not received and I contacted them thru email several times. I received no response. There is no phone number to contact them as well. Please help me, Im an elder women living on a set income. Thank you, *************************.

  • Initial Complaint

    Date:05/08/2023

    Type:Customer Service Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered a kit of items, a mini chainsaw with two batteries and 4 extra chains. I only received 2 chains in the mail. Upon investigating their ad on ********* they're doing this to many others. I am confident they are not going to respond to me, not help me. $145.99 was what I paid.

  • Initial Complaint

    Date:05/05/2023

    Type:Delivery Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Order a Chainsaw, if was never delivered, went on site, it was allegedly return, they did not try to phone me, or contact me. My address was correct, the zip code was one digit off ***** , correct **************. Can not get in contact with the company, only source of contact is a e-mail, no phone number, went on line, they are operating out of a *** store front in *****. Does not good, consumer beware , I will keep trying, please send them this complaint.

    Business Response

    Date: 06/01/2023

    **************** has communicated with *********************** and reached a settlement, the dispute is over.

  • Initial Complaint

    Date:04/24/2023

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered one item from the SmartSaker website. I never received any kind of confirmation or order number. SmartSaker sent me - and charged me for - four of the item I tried to order, over $75 more than I agreed to pay for. There was no packing slip or any kind of information referencing an order number, transaction number, or any kind of customer service/return policy inside the package. There is only an email address/form on their website (no phone number) to request customer service. I have sent three separate messages, one including a photo of the package label, and have not received any kind of response. All I want is to return the three unwanted items, not pay for return shipping, and receive a refund for the overcharge.

  • Initial Complaint

    Date:04/24/2023

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Date mini Chainsaw Charged to MC: April 11, 2023 from **********, **.Have no record of my order, ie, no email saying that my order was received. The mini chainsaw arrived April 15. Before I took it out of its tool kit, I decided that I did not want it. On the website for Smart Saker, there is a refund and return category, but there is no return address, very elusive!!!! Have emailed the company 2 times last week, ( April 20 & 21, 2023) with no response.Would like to return the chainsaw for a refund.************************* April 24, 2023

  • Initial Complaint

    Date:04/07/2023

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered a wood chisel sharpening holder over a month ago and the money was deducted from my card but I have not received my product

  • Initial Complaint

    Date:03/29/2023

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Order was incorrect and no response from company to correct.

  • Initial Complaint

    Date:02/11/2023

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered a SmartSaker mini saw and extra chain in early November, paying through PayPal. I received a shipping notice within a week showing the item was in Route, in ******* **. Nothing since then.I have emailed the company about weekly since Christmas, with no response. Im horrified at the number of complaints against the company now that I look deeper.There is no phone number for the company anywhere I can find.The most frustrating part is I continue to receive marketing emails from the company, and they are all over social media. This is false advertising, and the company needs to be stopped and made to pay restitution.

  • Initial Complaint

    Date:01/21/2023

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered a folding level from sakersnow in December 2022. Received an email from them that my order had been sent. I checked the tracking number and it doesnt exist. I would like to receive a refund if I am not going to receive my order. The item was $48.98

Smart Saker is NOT a BBB Accredited Business.

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