ComplaintsforVivaia
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Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
11/04/2022
- Complaint Type:
- Delivery Issues
- Status:
- Resolved
I ordered two pair of shoes about three weeks ago and paid for them with my MasterCard. I never received the shoes and every time I have tried to resolve this problem, I do not get a response to my message. Using the tracking number, the delivery company says it has been returned to the shipper. The number I have is D10013421721017. At this point, I would like a total refund of my money, over $217! This company is dishonest and does not respond to its customers.Business response
11/20/2022
Dear **************** Manager,
Thank you for youremail and sorry for late reply.
We have proceed the full refund for the client ************************* on 17th November.
If the client has not received the refund,we suggest her to contact the bank or Stripe to check it again.Please note her opened a chargeback and it will *** affect the refund to her payment account.
Thank you for your patience and understanding.
Best Regards
VIVAIA Support Team
www.vivaia.comCustomer response
11/21/2022
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
*************************Initial Complaint
10/30/2022
- Complaint Type:
- Product Issues
- Status:
- Unanswered
I placed two orders with the company during September 2022. I received both and wanted to return one order and a portion of the other. I completed the online return request process for both orders on October 10, 2022, within the 30 day return window listed on their website. I never received information on how to complete the return process. I followed up with an email on October 12, 2022, and then I completed the online contact us form twice with details of my request on October 17, 2022, and October 24, 2022. It is now October 30, 2022, and I have not received information on how to process my returns for a refund.Initial Complaint
10/14/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
I have returned my Vivaia order #GBCM2209201612105837 according to their terms and with a prior return authorization and have received proof that they received the return on October 6. I have not received the refund credit of $168.49. The reply to my emails always says the same thing, that they are sorry for the inconvenience and let them verify that they've received the return. I have sent them the proof of receipt.Initial Complaint
10/09/2022
- Complaint Type:
- Customer Service Issues
- Status:
- Unanswered
I have made multiple attempts to reach out to this company customer service regarding my purchase I have made, Ive sent them numerous emails telling them that the boots that i purchased does not run true to size and they are too big on me, their websites offers services that They dont deliver, unable to chat with someone is one of them, and they dont respond.Initial Complaint
10/07/2022
- Complaint Type:
- Product Issues
- Status:
- Unanswered
Ordered a pair of the Vivaia shoes Sept. 19,2022. Received them the last week of Sept. The shoes were too narrow and short. Tried several times contacting them on their Return Form and have not had any response with return instructions. Everyone should be aware of these problems with Vivaia shoes.Initial Complaint
09/24/2022
- Complaint Type:
- Customer Service Issues
- Status:
- Unanswered
I purchased shoes from Vivaivi and found that they didnt fit. I contacted the company to request a return, as they have a 30 day window for non-final sale items. I was advised that I would be contacted in 24 hours. It has now been several days and no response. There is no available number to contact any customer service person. Im concerned about the business practices of the company and likelihood they will honor their return policy. I would simply like to return the shoes as advertised and receive my refund.Initial Complaint
09/24/2022
- Complaint Type:
- Product Issues
- Status:
- Unresolved
*Company: Vivaia *Pruchase: Red Shoes Order Number# GBM2209151006004407 order : GBM2209151006004407 placed 9/15/2022 Square-Toe ***** Flats (****** 2.0)Color: **** RED Size: US8.5 *Arrived 9/22/22 *Sept 23-return request submitted via Company return portal *September 24 emailed company to get return mailing label and instructions received return message that only $87USD would be refunded *September 24 initiated complaintInitial Complaint
09/19/2022
- Complaint Type:
- Product Issues
- Status:
- Unresolved
Website falsely claims shoes have good arch support, they don't, but I take a chance because of the 30 day return policy. Upon getting the shoes, I realize there is no arch support whatsoever, so I initiate a return. I follow all the instructions laid out in the email including the odd step of "notifying" them when I've sent the shipment back. I did that today. Suddenly, are rules around what is needed to "notify" them. Apparently, I was supposed to get a receipt and send them a copy. I was given a prepaid shipping label, why can they not look up the tracking? If they need proof of shipment, why wasn't that explicitly stated? Supposedly it's ** "return warehouse is a third-party warehouse, we need the returned the shipping receipt to confirm that the package has been shipped". This all smells of a ploy to deny me a refund. I was willing to overlook the blatant exaggeration on the arch support on the shoes, but this company does it's damnedest to sneak out of it's return policy.Initial Complaint
09/19/2022
- Complaint Type:
- Delivery Issues
- Status:
- Unresolved
I ordered several items from Vivaia on Aug 16,2022, received the items on Aug. 22, 2022 while out of the country.Upon my return I tried the items on, they did not fit and I have been trying to return the items ever since. According to their website I need to type my order number into their Return Portal so they can approve my return request. There is no order number listed on my order confirmation email, delivery confirmation email and no order number was included in my shipment received. I have send several messages to them to assist me with no response. There is no phone number to call them and I only have a couple days left to return the order within their 30 day return policy. I dont know what to do to get my money refunded.Initial Complaint
09/01/2022
- Complaint Type:
- Delivery Issues
- Status:
- Unanswered
Vivana Shoes is a fraudulent company. On Sunday, August 21, I ordered a pair of shoes. They arrived and did not fit. I followed the directions at ********************************** to receive a "return receipt." That was not possible to do - three emails later I realized that they simply did not want any returned merchandise, despite what their online sales site advertised. They wanted to give me $25 for an order that cost me $98.96, and then I "could keep the shoes." Their automated replies are completely worthless. I would like to return the shoes to them and receive a refund. From other complaints on the BBB site, it looks life they do not honor their agreements with many of their customers, and should not be allowed to continue in business.My "receipt number" was listed as 1718-1958. online. But when the shoes arrived, there was no receipt or return information.
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Customer Complaints Summary
72 total complaints in the last 3 years.
12 complaints closed in the last 12 months.